Hotel reservation agent vs front desk attendant

Differences between hotel reservation agent and front desk attendant duties and responsibilities

Hotel reservation agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Provide customer service by answering telephone calls regarding hotel reservations.
• Compute tour reservations from the sales department utilizing hotel facility.
• Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
• Attend mandatory and voluntary training/certification courses offer by employer and DOD.

Front desk attendant example responsibilities.

• Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
• Perform extensive customer service, including communicating with members, scheduling reservations, and fielding complaints.
• Count and identify clothing to charge correctly on POS system, rack clothing in order on conveyor belt.
• Serve guests in a timely and professional manner, handle money/make change, and work with a POS system.
• Monitor cleanliness and organization of yoga studio and lobby areas.
• Assist on special projects consisting of transferring reservations to new internal booking system and balancing advance deposits
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