Hotel reservation agent vs front desk staff

Differences between hotel reservation agent and front desk staff duties and responsibilities

Hotel reservation agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Provide customer service by answering telephone calls regarding hotel reservations.
• Compute tour reservations from the sales department utilizing hotel facility.
• Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
• Attend mandatory and voluntary training/certification courses offer by employer and DOD.

Front desk staff example responsibilities.

• Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
• Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
• Update lobby display TV using PowerPoint program.
• Create flyers with PowerPoint for career center events.
• Develop daily SLA metrics reports for upper management.
• Administrate office duties (answer phones, run errands, and file important documents).
Show more