Hotel reservation agent vs guest relations representative

Differences between hotel reservation agent and guest relations representative duties and responsibilities

Hotel reservation agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Provide customer service by answering telephone calls regarding hotel reservations.
• Compute tour reservations from the sales department utilizing hotel facility.
• Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
• Attend mandatory and voluntary training/certification courses offer by employer and DOD.

Guest relations representative example responsibilities.

• Manage Facebook and patient communication programs.
• Operate POS register system to ring guests' food and beverage purchases.
• Register patients into hospital systems and increase awareness of available programs.
• Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
• Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
• Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.
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