Hotel reservation agent vs night auditor

Differences between hotel reservation agent and night auditor duties and responsibilities

Hotel reservation agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Provide customer service by answering telephone calls regarding hotel reservations.
• Compute tour reservations from the sales department utilizing hotel facility.
• Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
• Attend mandatory and voluntary training/certification courses offer by employer and DOD.

Night auditor example responsibilities.

• Manage customer experience by conducting check-in/out, reservations, and neutralize customer complaints.
• Provide exceptional customer service on a daily basis and utilize customer service skills and basic GSR duties.
• Validate the VIP hospitality folio.
• Organize the booking for guests as to not over book rooms.
• Review and reconcile cash and credit tips for all eligible employees which assure accurate payouts when payroll are due.
• Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
Show more