Hotel reservation agent vs night auditor/front desk

Differences between hotel reservation agent and night auditor/front desk duties and responsibilities

Hotel reservation agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Provide customer service by answering telephone calls regarding hotel reservations.
• Compute tour reservations from the sales department utilizing hotel facility.
• Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
• Attend mandatory and voluntary training/certification courses offer by employer and DOD.

Night auditor/front desk example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
• Front desk responsibilities to assure a pleasant guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
• Check in/out guests, assist with reservations, provide excellent customer service ensuring customer comfort and satisfaction.
• Input fax reservations into computer, documenting all fax reservations ensuring credit/debit cards have been charge correctly.
• Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
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