Hotel reservation agent vs reservations agent

Differences between hotel reservation agent and reservations agent duties and responsibilities

Hotel reservation agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Provide customer service by answering telephone calls regarding hotel reservations.
• Compute tour reservations from the sales department utilizing hotel facility.
• Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
• Attend mandatory and voluntary training/certification courses offer by employer and DOD.

Reservations agent example responsibilities.

• Utilize OpenTable to take and manage reservations both from incoming calls and ones request online.
• Manage computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.
• Provide exceptional level of customer service to incoming callers while focusing on sales by booking reservations consistently and correctly.
• Used signature sales techniques to determine needs of guests, rates, and upsell.
• Book reservations for hotel rooms, cabins, RV areas, tent sites, and bunk house rooms.
• Discuss financial data and clarify information to ensure correct data entry relative to the individual booking.
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