Hotel reservation agent vs service desk analyst

Differences between hotel reservation agent and service desk analyst duties and responsibilities

Hotel reservation agent example responsibilities.

• Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
• Provide customer service by answering telephone calls regarding hotel reservations.
• Compute tour reservations from the sales department utilizing hotel facility.
• Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
• Attend mandatory and voluntary training/certification courses offer by employer and DOD.

Service desk analyst example responsibilities.

• Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
• Design and manage company wide imaging infrastructure.
• Best-Inform administrator managing application from UNIX server.
• Manage OS re-imaging and data recovery for rent equipment.
• Manage security, reliability, and configurations for data backup and recovery for client workstations.
• Diagnose, investigate and report operational systems errors using Citrix and ITSM.
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