EDI Support Analyst
Information technology internship job in Green Bay, WI
We are seeking an EDI Support Analyst with experience in Cleo EDI. In this role you will be
responsible for troubleshooting Data, Mapping issues in the EDI processes and maintaining Cleo
EDI.
Essential Functions
● Design, develop, customize, integrate, test, implement, administer and support the complete
Cleo suite to meet the rapidly growing company need
● Create, test, and maintain EDI maps
● Troubleshoot data issues, mapping, and business processes
● Identify, design, implement, and test EDI processes related to Cleo EDI
● Coordinate with internal and external customers to meet requirements
● Write or update program documentation, operations documentation, and user guides
● Create test cases and assist EDI developers & business to thoroughly test new development
work including repeating the test cycle until all test results are satisfactory
● Gather and document detailed requirements for business needs and collaborate with others
to determine moderately complex functional and/or solution designs
● Demonstrate a detailed understanding and execution of the software development lifecycle
● Identify interdependencies in programs
● Identify more advanced test scenarios and adequately test customizations and
configurations
● Demonstrate quality and effectiveness in work documentation and organization
● Responsible for planning small/medium-sized projects or tasks
● Make substantial contributions to determining the feasibility of goals/objectives
● Provide reliable solutions to a variety of problems using sound problem-solving techniques
including the ability to find the root cause and corrective action for given problems
● Demonstrate proficient use and knowledge of established standards and procedures
● Consistently demonstrate quality and effectiveness in work documentation and organization
● Understand change is important and adapt well
● Professionally approach situations in which conflict is present
Adult Residential Support Professional - Full-Time 1st Shift
Information technology internship job in De Pere, WI
🧠 Adult Residential Support Professional - 1st Shift
Schedule: Full-Time | 1st Shift | 6:00 AM - 2:00 PM | 40 Hours/Week
Are you passionate about making a difference in the lives of individuals with mental health concerns? Lutheran Social Services (LSS) is seeking a Full-Time Adult Residential Support Professional to join our dedicated team at Preble House, an 8-bed Community-Based Residential Facility (CBRF) in Green Bay, WI.
🌟 About Preble House
At Preble, we support residents with mental health challenges in developing critical thinking, problem-solving, self-regulation, and life skills to help them transition to independent living. The typical stay ranges from 6 months to a year.
🛠️ Key Responsibilities
Provide direct support and positive role modeling to residents
Monitor and document resident behavior and progress
Assist with daily living tasks including meal prep, laundry, and housekeeping
Administer or monitor medications per program guidelines
Respond to emergencies and crisis situations appropriately
Support residents in achieving treatment goals
Transport residents to appointments and activities
Maintain confidentiality and accurate records
Participate in staff meetings and training sessions
🎁 Perks & Benefits
Medical, Dental, and Vision Insurance
Flexible Spending Accounts (Health & Dependent Care)
Free CCS Training
Mileage Reimbursement
Paid Time Off + 10 Paid Holidays
403B Retirement Contribution Option
Employee Assistance Program
Service Awards & Recognition
Public Service Loan Forgiveness (PSLF) Eligibility
🎓 Qualifications
High School Diploma or GED required
Preferred: Experience in crisis/mental health or college credits in social work, psychology, or human services
Valid driver's license preferred
Reliable transportation required
Must pass background, caregiver, and medical checks
DHS 83 training preferred (can be completed post-hire)
🚗 Travel
Day trips required up to 25-50%, depending on role
If you're ready to make a meaningful impact and grow your career in mental health services, apply today and become part of the LSS mission to serve and uplift our community!
LSS is an Equal Opportunity Employer (EOE).
Computer Field Tech Position-Green Bay WI
Information technology internship job in Green Bay, WI
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
IT Data and Analytics Intern
Information technology internship job in Appleton, WI
Our team is in search of a motivated and detail-oriented IT Data and Analytics Intern to join the ITW Welding Data and Analytics team. In this role you will get to partner with our data engineers and Power BI system administrator to gain hands on experience supporting our data environment. You will also complete a project that you will get to present to leaders from all areas of the organization at our annual Intern Expo.
The ideal candidate will be local to the Appleton WI area with and able to work in our Appleton IT facility.
Key Responsibilities
Support efforts to improve data quality and data delivery within our data environment.
Develop dashboards and reports to support business decision-making.
Support data governance projects and documentation.
Support ongoing data projects and process improvement initiatives.
Qualifications
You are preparing to enter your Junior or Senior year pursuing a Bachelor's degree in Data Analytics, Data Science, Information Technology, Business, Computer Science, or a related field.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Excel; familiarity with Word and Outlook.
Some experience with data presentation tools such as Power BI or Tableau.
Familiarity with SQL or Python is a bonus.
Excellent communication and organizational skills.
Company Description
Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories. ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns.
Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, “The Power of Blue ,” is inspired by the blue color of Miller equipment.
The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world's largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.
Additional Information
ITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.
ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Auto-ApplyDynamic PC Support Techician
Information technology internship job in Green Bay, WI
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Now Hiring IT and Telecom Field Technicians
Information technology internship job in Green Bay, WI
Job DescriptionBenefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid drivers license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
On-Call IT Field Technician -Appleton, WI-NOW
Information technology internship job in Appleton, WI
On-Call IT Field Technician - PC, Mac, Printer & Scanner Support
💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability
⚠️ Important Note
This is an on-call, 1099 independent contractor role with no guaranteed hours.
You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept.
About Geeks on Site
Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more.
About the Role
We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers.
This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700).
You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally.
Key Responsibilities
Diagnose and repair hardware/software issues on Windows and mac OS systems
Resolve boot errors, OS issues, and login problems
Set up or troubleshoot Wi-Fi and wired internet connections
Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
Configure or connect printers and scanners (Canon, HP, Brother, etc.)
Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
Perform general maintenance on multifunction printers (MFPs)
Reinstall operating systems using bootable USBs or recovery media
Install remote tools or shortcuts as requested
Communicate clearly with customers and provide basic post-service support
Document service visits and escalate complex issues as needed
Requirements
2+ years of field IT support experience, including computer and printer work
Familiarity with Canon, HP, and other common printer brands
Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
Experience with both Windows (10/11) and mac OS troubleshooting
Must have personal tools (bootable USB, screwdriver set, etc.)
Reliable vehicle and valid driver's license
Smartphone with camera and data for documentation and communication
Ability to work independently and maintain a professional demeanor
Benefits
Compensation
$35 per hour for on-site time
Flexible scheduling - accept only the jobs that match your route and availability
National brand recognition and continuous job offers
Dispatch and tech support team available to assist remotely
✅ What to Expect After You Apply
📞 Intro Call - A recruiter will contact you for a quick chat
📝 Onboarding - Complete paperwork and tax forms electronically
🔍 Background Check - Mandatory before activation
📅 Set Your Availability - You enter your availability in our tech portal
📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Join Our Technician Network
If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
Auto-ApplyIT Support Analyst
Information technology internship job in Oshkosh, WI
Full-time Description
General Beverage Sales is looking for someone who is passionate about IT. Someone who cannot pass up a challenge and loves to learn.
This position requires providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. They troubleshoot and resolve IT issues in a timely manner, while providing excellent customer service. This position possesses strong problem-solving skills, a customer-centric approach, and a solid understanding of IT systems and infrastructure.
GB offers an amazing benefits package to include Health, Dental, Vision, and Life Ins. We also offer 401K with company match and profit sharing, along with a too good to believe vacation/sick time package.
Apply now, we cannot wait to talk with you!
Requirements
· Bachelor's degree or associate degree in Computer Science, Information Technology, or a related field or equivalent industry experience.
· Up to two (2) years providing technical assistance and troubleshooting support.
· Strong knowledge of hardware, software, and network systems, including Windows and iOS operating systems.
· Proficient in diagnosing and resolving common IT issues, such as software errors, network connectivity problems, and hardware failures.
· Excellent problem-solving and analytical skills, with the ability to troubleshoot complex IT issues and propose effective solutions.
· Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
· Familiarity with IT service management (ITSM) tools and ticketing systems.
· Industry certifications such as CompTIA (A+, Network+, Security+), Microsoft, Jamf Certifications or similar are a plus.
· Ability to accept responsibility and account for their actions.
· Must possess a valid driver's license.
· Ability to pass pre-employment drug screen.
Salary Description $40,000 to $50,000
IT Plant Support Analyst
Information technology internship job in Green Bay, WI
IT Plant Support Analyst - Join a Team That Keeps Operations Running Smoothly! Are you passionate about solving technical challenges and making an impact where it matters most? We're looking for an IT Plant Support Analyst who thrives in a fast-paced environment and enjoys variety in their day-to-day work. This is your chance to play a critical role in supporting both plant operations and corporate offices, ensuring technology runs seamlessly.
What You'll Do
+ Be the go-to expert for break/fix support on hardware, phones, and network-connected equipment.
+ Set the stage for executive success by coordinating and managing conference room technology.
+ Own the service experience-manage tickets, walk-ins, and vendor relationships with confidence.
+ Keep things running smoothly through audits (printers, conference rooms) and inventory management.
+ Dive into imaging, Autopilot configuration, and Intune testing.
+ Travel between Green Bay and De Pere sites (vehicle required) and embrace hands-on work in a manufacturing setting-even on ladders and scissor lifts!
What's in It for You
+ Visibility & Impact: Support executives and plant operations in a high-profile role.
+ Growth Potential: Long-term contract opportunities-previous contractors have extended well beyond initial terms.
+ Global Exposure: Collaborate on IT projects that span across teams and regions.
+ Dynamic Environment: No two days are the same-perfect for problem-solvers who love variety.
What We're Looking For
+ 2-3 years of IT support experience (manufacturing environment preferred).
+ Strong critical thinking and problem-solving skills.
+ Ability to work independently and adapt to changing priorities.
+ Excellent time management and resourcefulness.
+ Familiarity with service management tools and documentation best practices.
Schedule: 7:00 AM - 4:00 PM, first shift, 100% onsite with occasional remote on-call support.
Contract: 6 months with potential extension.
Job Type & Location
This is a Contract position based out of Green Bay, WI.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Green Bay,WI.
Application Deadline
This position is anticipated to close on Dec 19, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
IT Operations Specialist
Information technology internship job in Green Bay, WI
- Green Bay, WI.
Responsible for addressing technology-related issues from internal customers. Install, support, and maintain the operation of PCs, peripherals, and applications for all end users in Fielmann USA corporate offices and remotely for all stores.
DUTIES AND RESPONSIBILITIES:
TECHNICAL SUPPORT OPERATIONS
• Provide technical support for hardware or software to internal and external customers
• Learn and teach all hardware operations and software packages
• Solve problems directly or forward on to a teammate who can resolve. Opportunities include password resets, new hire setup, register errors, hardware issues, simple software or operating system issues, and scanner errors
• Utilize help desk software that provides the means to document issues with all information pertinent to resolution and why the incident was closed. Track the problem until it is resolved
• Follow defined processes for setting up new systems
• Provide leadership with information regarding support activities
• Follow up with internal and external customers to ensure issue resolution as assigned by leadership (quality surveys, etc.)
• Be the customer advocate and strive to ensure customers have the best possible experience using our technology, tools, and support services
• Maintain a clear understanding of Fielmann USA goals and practice proper policies and procedures
• Perform additional tasks as assigned by manager and/or senior leadership
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
• Bachelor's degree in computer science, information technology, business administration or related field. An alternative degree with equivalent education, experience, and training may be considered
• 3+ years demonstrated help desk experience
• Strong working knowledge of Windows 11 desktop administration, maintenance, and troubleshooting
• Experience with help desk support systems, Microsoft SCCM Server, and project management
• Knowledge of internet browsers, proxies, and anti-virus/malware products
• A+ and N+ Certifications as well as additional MCP Certifications are highly desirable
• Experience with desktop firewall and client VPN software is a plus
• Excellent phone manners and customer service skills
• Strong interpersonal relationship skills
• Ability to maintain strict confidentiality
• Ability to work independently for extended periods of time
• Strong written and verbal communication skills
• Strong analytical and problem-solving skills
• Able to prioritize work and manage multiple activities simultaneously
• Proficiency in Microsoft Office Suite of programs
ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:
• Able to participate in on-call rotation for system issues and questions that occur outside of normal business hours
• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Able to read and write at a high school graduate level
• Able to lift 10 to 20 pounds
• Able to view/read computer screen for extended periods of time
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Auto-ApplyBiomedical Technician Coordinator
Information technology internship job in Appleton, WI
The Technical Services Coordinator oversees and coordinates the biomedical and field service technicians assigned to a designated location, ensuring that medical equipment at the office and customer locations is timely and cost-effectively inspected, repaired and maintained. The Technical Services Coordinator ensures that accurate and detailed equipment records are kept, assists in growing technical services revenue and supports key daily office functions. The Technical Service Coordinator who works at a district office location also assists in managing the supply inventory and ensuring the accuracy and timeliness of customer billing functions.
Knowledge and Physical Requirements
• Associate's degree in an Applied Science (electronics or biomedical equipment technology preferred) or equivalent military training required; Bachelor's degree preferred.
• At least 1 year of technical experience.
• Knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers and medical equipment manufacturers.
• Medical equipment preventive maintenance, repair and handling experience. Able to read and understand technical manuals and electric/pneumatic schematics.
• Demonstrated competency to perform operational verification procedures, preventive maintenance and repair service on various equipment.
• Proficient in the use of test equipment.
• Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
• Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required.
• Valid driver's license.
• Able to lift and/or push 75 pounds.
Behavioral Skills (How the jobholders must conduct themselves with other people.)
• Possesses quality orientation with a “get it right the first time” attitude.
• Complies with patient privacy laws in all matters.
• Effectively builds credibility and trust with customer administration, clinicians and staff.
• Maintains and projects confidence, enthusiasm and a professional image.
• Flexible, coachable.
• Demonstrates strong communication and presentation skills (listening, writing and speaking).
• Demonstrates team orientation and shows respect for others.
• Proactive and self-directed.
• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
• Organized; prioritizes to meet deadlines.
• Customer-focused; willing to go above and beyond.
Practical Skills (Tasks that the job holder must be able to do and demonstrate.)
• Participates and partners with key staff members to promote revenue growth, cost containment and expansion of services with existing and potential customers.
• Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer, employee and service concerns, discrepancies and disagreements.
• Knowledgeable about business information and its inventory and billing systems.
• Maintains compliance with International Organization for Standardization (ISO) regulations, if applicable.
• Manages requisitions, parts and supply inventory and purchase orders.
• Completes required documentation, reports and updates to support business.
• Possesses knowledge of, and can articulate, policies and procedures.
• Ensures accurate documentation is completed in a timely manner to meet regulatory compliance needs.
• Provides focus and helps establish priorities for technical team.
• Ensures equipment incidents, recalls, upgrades and modifications are completed in compliance with directives and documented accordingly.
• Coordinates and trains technical services technicians. Provides cross and lateral training, emphasizing continuous improvement and teamwork, and provides on-going feedback with focused action steps for areas of improvement.
• Holds self and other technical services technicians accountable for completion of assignments.
• Maintains performance expectations to support operational budget.
• Proactively manages continuous improvement opportunities and initiatives.
• Performs other assigned duties.
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements
You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.
Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
If you require assistance with your application, please contact ****************************.
Primary Job Location:Green Bay DistrictAdditional Locations (if applicable):Job Title:Technical Services CoordinatorCompany:
Agiliti
Location City:De PereLocation State:Wisconsin
Auto-ApplyComputer Support Specialist
Information technology internship job in De Pere, WI
Job DescriptionDescription:
Computer Support Specialist
At Unity Hospice, we are dedicated to honoring life by bringing peace of mind and comfort when it matters most. With over 46 years of compassionate care, we take pride in the supportive and collaborative environment we provide for our team members. By joining Unity, you will become part of a dedicated team of professionals who share our core values of Excellence, Collaboration, Integrity, Compassion, and Accountability. Together, we make a meaningful difference in the lives of our patients and their families.
The Computer Support Specialist is responsible for providing timely and quality IT Help Desk support for all Unity employees using hardware/software technology and user training. This position will provide management and support for all devices connected to Unity's network and other peripherals, including setup, software integrations, device management, troubleshooting, and any user training required.
Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m. Includes an on-call rotation for one full week every three weeks (Monday at 4:30 p.m. through the following Monday at 8:00 a.m.) and rotating holiday coverage - approximately two holidays per year.
Knowledge, Skills, and Abilities:
Highly motivated and organized with a strong attention to detail and analytical skills to help solve problems.
A strong aptitude to learn and retain new technology information.
Strong organizational skills
Ability to effectively manage priorities, multiple tasks and meet deadlines
Effective communication skills, oral and written, including customer service skills, phone skills, and report writing.
Ability to communicate effectively, both verbally and in writing.
Ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment.
Ability to keep up to date with policies, practices, and regulations.
Ability to prioritize and handle multiple tasks and capable of dealing with deadline pressures.
Comply with all applicable local, state, and federal laws and regulations as well as policies and procedures of Unity.
Satisfy mandatory training requirements regarding local, state, and federal regulations and/or Unity's policies and procedures.
Perform other job-related duties as assigned.
Ability to adjust to frequently changing demands.
Essential Job Duties and Responsibilities:
Primary IT Help Desk contact in handling staff technology requests through calls, emails, and in-person drop-ins at our main office. Escalates requests as appropriate to other IT team members and ensures staff have a positive experience with IT support.
Partners with other IT team members to provide on-call evening and weekend technology support in a 3-employee rotation.
Utilizes remote connection technology for assisting in troubleshooting staff computer issues in an efficient manner.
Compiles, analyzes, and develops recommendations based upon IT Help Desk trends for better and more efficient employee support.
Shares responsibility with Computer Systems Analyst for new employee orientation training, device setup, and provide training materials to improve employee knowledge and retention.
Oversees support for all printers and multifunction copier devices.
Accountable for managing accurate asset inventory for all hardware devices and software applications, managing employee/device changes and provide HIPAA compliant asset disposal and tracking.
Assists IT team in managing our in-house telephone system, call routing, management, and devices.
Utilizes the Unity Mobile Device Manager (Microsoft InTune) for device management and software application delivery for all hardware devices (mobile phones, tablets, laptops, etc.).
Coordinates and partners with IT team to implement annual device/system upgrades and software application updates.
Provides support with our Remote Worker tools and technology for maximum employee efficiency which includes Microsoft Teams, Zoom, and other remote video technology, audio conferencing, or other technology, as needed.
Provides other Unity facility technology device/software support that includes Audio/Visual support for corporate meetings, outside events, and AV/communication systems for Meng Residence staff and patients/families.
Investigates and learns new technology and offers ideas to IT team on how it could potentially benefit Unity employees and our internal processes.
Shares in providing 24-hour, seven day-a-week coverage
Why Unity? Unity is dedicated to supporting your well-being, growth, and success with a range of valuable benefits!
Health: We provide comprehensive health benefits, including medical, dental, and vision insurance, Health Savings Accounts, and flexible spending options for medical and dependent care. On-site health risk assessments and flu shots are also available to keep you and your family well.
Life: Unity values work-life balance, offering paid time off, extended illness and injury bank, bereavement leave, an Employee Assistance Program, and fitness membership reimbursement to support your personal needs and interests outside of work.
Security: For your financial peace of mind, Unity offers a 403(b) retirement savings plan, group life insurance, voluntary life insurance, as well as accident, critical illness, and disability insurance options.
Compensation: We reward your skills and commitment with competitive pay, overtime opportunities for hourly roles, and mileage reimbursement.
Career: Grow with Unity through internal and external learning opportunities, education assistance, and leadership development programs designed to support your professional journey.
All new employees are eligible for benefits on the first of the month following their date of hire.
For a full list of benefits: ********************************
Choose Unity as the place to grow your career, make a meaningful impact, and be valued every step of the way. Apply today to join a team that invests in you, both personally and professionally.
Requirements:
Associate degree in Information Technology with a focus on computer support and networking; bachelor's degree preferred
Minimum 1 year of experience (on-the-job or education) providing technology hardware and software support
Experience with Microsoft Office 365 Suite, Microsoft Windows client operating system, mobile devices, and management (Apple and Android).
Basic knowledge of Epic Electronic Health Record system is desirable.
IT Intern
Information technology internship job in Neenah, WI
Looking for a year round part-time IT Internship? Our IT Intern position provides an entry level opportunity for students studying and interested in an Information Technology career. This role provides technical skills development and real world IT experience that provides a competitive advantage preparing for a career as an IT professional.
As an IT Intern with Community First Credit Union, you will:
Learn and develop skills in information technology to include networking of computers, delivery, or development of applications, as well as best practices in managing technology
Develop skills needed to effectively communicate with IT professionals who specialize in infrastructure, systems, and applications
Assist staff in performing system maintenance functions
Participate in IT Asset Lifecycle Management replacing desktop equipment monthly
Assist in hardware and software troubleshooting
Perform special projects as needed and determined by the manager
Develop planning, organizational and time management skills
Develop interpersonal skills in order to communicate with employees and business contacts through follow up calls
We are looking for a combination of:
Actively pursuing a degree in Computer Science, Information Technology, or a related field
Strong technical, analytical, organizational, and interpersonal skills
The ability to change priorities, stay organized, and have fun
Passion for providing outstanding service to employees
Career Development - Graduate Intern
Information technology internship job in De Pere, WI
St. Norbert College (SNC), a nationally-ranked, private, Catholic, liberal arts college, is seeking a motivated and enthusiastic graduate student for the position of Career Development Graduate Intern: Higher Education Counseling. Under the supervision of an experienced Career Counselor with an earned Master's Degree in Higher Education Counseling, this internship provides an excellent opportunity to gain hands-on experience in career counseling and professional development coaching. The intern will assist the Academic Advising and Career Development (AACD) staff in delivering career services to students, while also providing administrative support and contributing to various career development programs and activities at the College.
The position is scheduled to start in Fall 2026 and may continue through Spring 2027.
Specific responsibilities:
Career Counseling Sessions: Conduct supervised and independent one-on-one career counseling sessions, offering guidance on resume writing, cover letter crafting, job and internship searches, graduate school prep, and drop-in hours. Maintain accurate record keeping of student appointment notes.
Front Desk Management: Greet students, schedule appointments, answer phone calls, direct inquiries, and ensure a positive and welcoming atmosphere at the Academic Advising and Career Center (AACD).
Document Reviews: Provide constructive feedback on resumes, CVs, cover letters, and personal statements through document reviews on Handshake.
Career Counseling Shadowing: Observe and participate in career counseling appointments focusing on career exploration and assessments, including the Myers-Briggs Type Indicator (MBTI) and the Strong Interest Inventory.
Workshops and Events: Assist in the planning and delivery of career development workshops on topics such as resume building, job search strategies, graduate school preparation, and more. Assist in event promotion and management for any large office events.
Promotional Materials: Create, review, and edit promotional content for career events and initiatives, including materials for social media and other communication channels.
Team Collaboration: Attend AACD meetings and participate in career development staff meetings to contribute ideas and learn about new initiatives.
Required Minimum Qualifications:
Currently enrolled as a graduate student in a higher education counseling graduate program or a related masters-level counseling program.
Bachelor's Degree required
Valid Driver's License required
Experience in a higher education setting is preferred.
An interest in working within higher education career services.
Strong verbal and written communication skills, with the ability to effectively engage with students and colleagues.
Ability to interact politely and resolve customer service issues.
Ability to multitask, meet specific deadlines, show initiative, and prioritize tasks and assignments.
Knowledge of computer programs (Google Workspace) and ability to learn new programs as needed.
Skilled at setting a good example for others.
Skilled at organizing events, programs, and projects, and seeing them through to completion.
Skilled at making presentations to small and large (5-100) groups of people.
Dedicated to working in a mission-driven environment, with a profound respect for and commitment to preserving the rich traditions of Catholicism, Norbertine values, and the liberal arts.
The College may consider any equivalent amount of credentials, licensures, training, or experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities of this job.
Application instructions:
Applications received by January 16, 2026 will be ensured full consideration. However, applications will continue to be accepted until the position has been filled. Please submit a cover letter and resume with your application.
St. Norbert College (SNC), a Catholic, Norbertine, and Liberal Arts College, provides an educational environment that fosters intellectual, spiritual, and personal development. As the only Norbertine institution of higher learning in the world, our roots, traditions, and commitments create a unique and enriching educational experience for our students.
At SNC, our commitment to communio - the Norbertine ideal of a community united as one - is grounded in the principles of dignity, truth, and justice. Consistent with these principles, St. Norbert is proud to provide equal employment opportunities to all employees and applicants for employment.
We seek those who will embrace our mission and commitment to building a vibrant, diverse, and spiritually engaged community (
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Exempt
Scheduled Weekly Hours:
20
The duties and responsibilities listed in this are intended to describe the general nature and level of work that may be performed. The omission of specific statements of duties does not exclude them from the job if work is similar, related or a logical assignment to the job. Percentage of time may vary widely depending on the needs of the position during any particular time period. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Auto-ApplyIT Support Specialist II
Information technology internship job in Little Chute, WI
The IT Support Specialist Il provides superior day-to-day hands-on support to the organization's end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time.
Roles and Responsibilities/ Essential Functions:
Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.
Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records.
Track, route, and redirect problems to correct resources.
Identify PC hardware warranty repair and resolve as required.
Provide timely and relevant updates to end users.
Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems.
Participate in the on-call support rotation.
Requirements
Competencies:
Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust.
Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.
Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form.
Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.
Adaptability: The extent to which an individual can fit into a changing working environment.
Initiative: The ability of the individual to act and take steps to solve or settle an issue.
Motivation: The ability of the individual to inspire and encourage others to reach a goal.
Autonomy: The ability of the individual to complete assigned tasks with little oversight.
Relationship Building: The ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers.
Required Experience:
1-3 years experience troubleshooting windows PC's
In depth knowledge of Window desktop operating systems
Preferred Experience:
1-3 years' experience working in a customer facing IT service role. Basic Knowledge of Microsoft Windows Desktop Operating System.
Basic Knowledge of Microsoft Windows Desktop Operating Systems and roles.
Basic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android)
Required Skills, Education and/ or Certifications:
High School Diploma
CompTIA A+ or similar certifications
Preferred Skills, Education and/ or Certifications:
Basic knowledge of Cisco, HP, and Palo Alto networking infrastructure, ConnectWise Manage and ConnectWise Automate, VMware vSphere, LogicMonitor, and Veem Backup.
One or more of the following certifications: Network +, Server+, Microsoft Azure, Microsoft O365, Cisco Certification Technician (CCT), MD-102 Endpoint Administrator
Equal Opportunity Employer - Including Disabled and Veterans
#HBS
Intern - IT Touchpoint (f/m/d)
Information technology internship job in Luxemburg, WI
Your career at Deutsche Börse Group Your area of work: As an intern - IT Touchpoint (f/m/d) you will support the team in the Corporate IT Cloud Operations department. Your responsibilities: * Assist with the handout and return of hardware (such as laptops, tablets, and mobile phones), including helping users with device setup
* Gain interesting insights in Involvement in IT projects and initiatives, and the implementation of new technologies or processes.
* Help analyse and evaluate incident information and resolutions accurately, supporting the documentation process for IT issues
* Support the team by providing onsite support to users by helping resolve technical issues with hardware and software, ensuring immediate hands-on assistance
* Gain insights in strong communication and interpersonal skills by interacting directly with end users, including VIPs and executives, and ensuring a positive user experience
Your profile:
* You are enrolled in a Bachelor/Master's Degree program with a recognized institution focusing on Computer Science or Engineering and can provide an internship agreement OR have graduated with a Bachelor's degree or similar for no more than 6 months
* Ideally, you have already gained first practical experience in the context of internships (e.g. experience abroad, internships) in the IT Support area
* Strong analytical and problem-solving skills
* Demonstrate flexibility
* Team player with good communication skills
* You have good knowledge in Windows 11, MS-Office applications, SAP and other Microsoft products
* You are fluent in written and spoken English. French would be considered as an asset
Technical - Intern
Information technology internship job in Green Bay, WI
The Process Improvement Intern will be directly involved in special projects designed to improve process efficiency, product quality, and machine productivity in the plant. They will report directly to the Process Improvement Manager and will have a mentor assigned to lead and assist in their work experience. They will be members of the Process Improvement team and work with plant and office staff in the completion of their projects. Networking opportunities with other interns across the plant and company are offered and participation is encouraged.
Responsibilities
* Supervise project-related items and equipment/parts installations.
* Document production processes, and equipment.
* Develop operating procedures and training documentation.
* Meet with contractors, vendors, engineers, etc.
* Design and draw equipment layouts and parts.
* Assist with implementation of new process information systems and use current systems.
* Research information relating to various mill equipment and processes.
* Assist with equipment troubleshooting, quality investigations, and maintenance planning.
* Assist the Engineering Department in other assigned tasks.
Qualifications
* Candidates must be pursuing a degree in Engineering. Disciplines include but are not limited to: Mechanical, Chemical, Electrical, Process Control, Industrial, Environmental, or Pulp and Paper Science Engineering. Minimum of 2 years of school completed.
* Candidates must be proficient with the use of software such as Microsoft Outlook, Word, and Excel.
* Candidates must be available for a minimum of 10 weeks, 40 hours per week, summer term, a semester during the school year or a combined semester and summer term. Work hours are 7:30 am - 4:30 pm with a one-hour unpaid lunch period.
Compensation & Benefits
In addition to a competitive wage, the selected candidate will enjoy an opportunity to work in a culture unknown to other companies, opportunities to gain experience and ability to use a free onsite fitness center. Green Bay Packaging benefits may vary by position or division.
Company Overview
Coated Products Operations manufactures pressure sensitive label stock, utilizing a variety of face stock, and adhesive and release liner combinations. Product capabilities include film, paper, foil, and thermal offerings. The Coated Products facility in Green Bay recently completed a major expansion, making this plant a state-of-the-art converting facility. The expansion includes a new building and associated converting equipment.
Green Bay Packaging Inc. is an Equal Employment Opportunity employer.
For more information about Green Bay Packaging Inc., visit gbp.com.
Auto-ApplyIT Systems Adminstrator
Information technology internship job in Brillion, WI
We're looking for a detail-oriented and tech-savvy Systems Administrator to ensure the smooth and secure operation of our IT infrastructure. In this hands-on role, you'll be responsible for maintaining and optimizing our systems, servers, and network components while delivering top-notch support to end users.
You'll work closely with a collaborative IT team to troubleshoot issues, implement upgrades, and lead security initiatives-making a real impact on the productivity and resilience of the company's tech environment.
Key Responsibilities:
Install, configure, and maintain computer systems, servers, and network components
Monitor system health and performance; respond to alerts and resolve technical issues
Perform regular system maintenance, including backups, updates, and patching
Document configurations, procedures, and system changes accurately
Manage user accounts, permissions, and access controls
Provide end-user support for a range of hardware, software, and network concerns
Work cross-functionally with the IT team to improve performance and implement new solutions
Perform security audits and proactively apply best practices to safeguard systems
What You Bring:
Associate's degree (minimum); Bachelor's in IT or related field preferred
3-5 years of hands-on experience as a Systems Administrator
Strong knowledge of hardware, networking, and system software
Proficiency with Windows & Linux OS, virtualization (e.g., VMware, XenServer)
Experience with Active Directory, SCCM, Exchange, PowerShell, Citrix, Cisco networking, and storage systems (e.g., EMC Unity SAN, Brocade switches)
Excellent troubleshooting, communication, and documentation skills
Ability to work independently and collaboratively within a team
Relevant certifications (AWS, MCSE, RHCE, CCNA, CompTIA A+) highly desirable
Working with Us:
This is a full-time, office-based role with standard business hours. Some after-hours maintenance or emergency response may be required. The role involves extended computer use, occasional lifting of equipment, and standard physical demands of an office environment.
The Legacy You'll Be a Part Of:
Endries International was established as a fastener distributor based out of Northeastern Wisconsin. For almost 50 years, we have worked with Original Equipment Manufacturers (OEMs) and built our business around supporting manufacturers. Today, Endries manages over 500,000 SKUs, including various fasteners and related production components.
From small privately held shops to multi-site manufacturers worldwide, Endries makes it easier for businesses of every size to focus on what they do best. Our sourcing and supply programs across North America, Europe, and Asia, combined with our fulfillment solutions, allow our customers to succeed without having to worry about the small but critical products essential to their operations.
Endries International is an equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well any other legally protected class status.
Regional Technical Support Specialist
Information technology internship job in Appleton, WI
Job Description
Dollar Loan Center
This position is responsible for providing caliber high-level daily support to all DLC Wisconsin (WI) Stores. In addition, this position is responsible for setting up WI-DLC new stores Technology and work with DLC-IT Team to make sure all new technology setups at the store level are fully deployed and Functional.
Prime responsibility is also to support software, hardware, and network assistance. The Regional Technical Support Specialist must rely heavily on experience, knowledge, and judgement as well as pre-established procedure and instructions to identify, research, and resolve technical problems present through Help Desk tickets, and will document, track, and monitor the problems to ensure a timely resolution.
Essential Duties and Responsibilities:
Setting up new stores Technology. Work and coordinate with DLC-IT Team.
Provide Technical Support throughout WI DLC stores location.
Identify and support continuous improvement and innovation activity - opportunities to enhance or transform our hardware testing activities.
Be a key point of support for the Operations teams on all technical issues. Communicate actively across all site teams, creating and updating process flows and work instructions as required.
Be able to assist IT Team and provide support remotely throughout DLC network.
Be able to travel to stores in 'DLC Tech van' around Wisconsin and take ownership of each store's daily IT operations including weekends.
Troubleshoot and resolve trouble tickets related to issues with hardware, software, phones, and the network.
Verify with the store and user that the issues have been resolved and update the ticketing system.
Be a key point of support for the Operations teams on all technical issues. Communicate actively.
Ability to complete multiple simultaneous projects in a timely manner.
Assist DLC users in a professional and service driven manner.
Follow internal DLC policies and procedures, as well as external compliance regulations to avoid vulnerabilities and ensure that DLC used technology meets compliance standards.
Assist other members of the IT department to complete assignments, projects, to meet goals and objectives.
Be able to provide weekly updates to reporting Manager.
Develop and support test methods for testing new and refurbished hardware, including data collection.
Manage confidential information.
Regular and consistent attendance.
Other duties as assigned.
Must be able to work between 8:00 a.m. to 6:00 pm during Store's business hours. On-call availability on weekends rotation support schedule.
Additional Duties: Additional duties are required when there are times that Wisconsin support is less and need to help with DLC other region IT support.
Be able to support IT tickets SNV, NNV, Utah and Idaho remotely using remote access connections.
Be able to help with DLC_ Facility when additional help is needed.
Be able to perform monitoring and maintenance on all DLC workstations using Ninja One.
Be able to perform Bitdefender monitoring and maintenance on all DLC workstations and support.
Requirements for Education and/or Experience:
Degree in Technology and related discipline required or equivalent experience.
Proficiency in Microsoft Windows 11 Pro, Microsoft 365
Expertise in Microsoft Azure Cloud computing user's setup, Office 365 mailbox setup.
Working knowledge of desktop hardware (laptops, workstations, printers, scanners, etc.
Working knowledge with Network switches, Firewalls and Wireless devices.
Specialized Knowledge, Skills, and Experience:
Must be able to be self-starter with minimum supervision.
Maintain valid Nevada driver's license and insurance.
Good oral and written communication skills.
Good investigative and customer service skills.
Flexible with processes and the opportunity to create new processes.
Able to adapt quickly.
Friendly attitude and excellent interpersonal skills.
Superior work ethic.
Abilities:
Requires ability to lift 35 pounds.
Requires the ability to gather and analyze facts, to devise solutions to problems, to prepare clear and concise reports, follow instructions, attention to details and to perform with a high level of accuracy, completeness, and legal compliance. Ability to work in a team environment; work effectively with others, provide effective client service and public relations, display strong interpersonal and communication skills, both verbally and in writing, organize, prioritize, research, and plan. Ability to correctly interpret, explain and apply policies and procedures, understand, and follow oral and written instructions, ability to communicate clearly and concisely, both orally and in writing. Ability to establish and maintain cooperative working relationships with those contacted in the course of work; ability to interact with a variety of individuals from socio-economic, ethnic, and cultural backgrounds in sensitive or difficult situations.
Requires repetitive movement, sitting, writing letters and memos, face-to-face discussions with individuals or teams, use of electronic mail, telephone conversations, contact with others (face-to-face, by telephone, or otherwise). Requires repeating the same physical activities or mental activities over and over; requires being exact or highly accurate, requires meeting strict deadlines. Requires work with external providers, customers or the public, work with others in a group or team, coordinating or leading others in accomplishing work activities. Requires travel to multiple sites and locations.
What our employees are saying about us?
"Great company to work for! I have a great schedule with great benefits and a 401k plan. would recommend this job to anyone."
"There are a lot of opportunities to grow in this company."
What are you waiting for? APPLY ALREADY!
Dollar Loan Center is an Equal Opportunity Employer. We are committed to cultivating a culture where everyone feels welcomed, valued and respected. Dollar Loan Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
All offers of employment at Dollar Loan Center are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.
IT Service Specialist Lead
Information technology internship job in Marion, WI
This position will be based onsite in Marion, WI. As a member of the service desk team, the IT Service Specialist Lead is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support for end-users. This role involves managing incident and request resolution, maintaining high levels of customer satisfaction, and ensuring adherence to service level agreements (SLAs) for multi-facility manufacturer. The Service Desk Lead provides support and acts as a liaison between technical teams and users, coordinates escalations, and contributes to continuous improvement initiatives. Key responsibilities include mentoring Service Desk employees, completing tier 2 requests, and ensuring accurate tracking in ITSM system.
ESSENTIAL JOB FUNCTIONS
Lead and mentor service desk staff, fostering a collaborative and high-performance environment.
Perform Service Desk support and utilize best practices for hardware and software problems related to Windows PCs and Macs. Troubleshoot issues for approved software packages including Teams, Office, Edge, and more.
Monitor and manage ticket queues to ensure timely resolution of incidents and service requests.
Develop and maintain documentation, procedures, and knowledge base articles.
Analyze service desk performance metrics and implement improvements.
Track IT assets in ITSM inventory
Automate and develop desktop management tools and strategies
Collaborate with IT teams to escalate and resolve complex technical issues.
Ensure compliance with IT policies and service standards.
SECONDARY JOB FUNCTIONS
Assisting in performing software audits
Instituting a culture of continual improvement for quality and efficiency
Fostering and promoting an environment of collaboration
Maintaining motivation and enthusiasm through development to drive a high-performance culture
Working knowledge of Marion Body Work's product flow and manufacturing processes
Performing other tasks as assigned
KNOWLEDGE, SKILLS, & ABILITIES
Strong customer service and communication skills.
Proficiency in ITSM tools and service desk operations.
Solid understanding of IT infrastructure, systems, and troubleshooting.
Experience in customer service and technical support.
· Ability to manage multiple priorities in a fast-paced environment.
· Comfortable working from heights up to 40ft on a lift
· Availability for occasional project work on Friday nights
EDUCATION & EXPERIENCE
· Associates degree preferred plus two (2) or more years of related enterprise service desk experience
Certifications in M365, Intune, Active Directory and ITIL are a plus
Auto-Apply