Information Technology Support Specialist
Information technology internship job in Bethesda, MD
Experienced IT Support Specialist
At Lerch, Early & Brewer, a law firm in Bethesda, Maryland, we're more than a law firm - we're trusted partners to our clients.
Join our dynamic team as an IT Support Specialist, where you'll play a crucial role in supporting our legal professionals using a wide variety of legal-specific applications. Position is ideal for someone looking to build upon 2-3 years of experience providing end-user support in a small to medium-sized law firm.
Responsibilities include:
Install, configure, and maintain software and hardware systems to ensure optimal performance
Resolve technical issues related to software, hardware, smartphones and tablets, personal printers, MFDs, VoIP telephones, audio/video equipment, and conference room systems
Provide application support and training
Deliver outstanding customer service both at desk-side and via remote support tools
Assist with systems and application administration
Maintain inventory of IT equipment
Provide matter litigation support by performing or assisting with electronic data ingestion, discovery, and production
Required Skills and Experience:
Experience providing desk-side, telephone, and remote support in law firms or similar environments
Proficiency with Windows 11, Windows 10, Microsoft 365, Microsoft Teams, Microsoft 365 Copilot, Adobe Acrobat, iManage cloud, and mac OS. Proficiency with Apple iOS and Android mobile devices
Strong customer service, verbal, and written communication skills
Ability to communicate computer problems and resolutions to all levels of knowledge and experience
Excellent organizational skills
A+ and NET+ certifications, or equivalent work experience
Benefits:
Lerch, Early & Brewer offers excellent benefits, including health and dental insurance, paid holidays, vacation time, sick leave, and a 401(k) plan. The firm is conveniently located near the Bethesda Metro.
We are an equal opportunity employer committed to diversity, equity, and inclusion, and we hire attorneys and staff with a broad variety of backgrounds and capabilities.
Application Instructions:
Apply on LinkedIn with your updated resume attached, OR send a cover letter and resume to ************************** and note that you are applying for the IT Support Specialist position.
Help Us Learn About You:
The best applicants provide a cover letter explaining their interest in a career as an IT Support Specialist and their interest in working at Lerch, Early & Brewer. We'd love to learn about you, so please share information you think distinguishes you from other candidates.
IT Access Control Technician
Information technology internship job in Arlington, VA
About the Company
Our client is an innovative, fast-growing technology organization committed to building solutions that support critical missions and enable teams to work securely, efficiently, and collaboratively. With multiple U.S. locations and a global presence, the company fosters a culture centered on integrity, teamwork, and purposeful impact.
Job Description
The IT Access Control Technician will support both Information Technology and Facilities/Security functions to ensure employees have safe, seamless access to company facilities and the technology resources they need. This role is part of the Service Delivery team within Enterprise Operations and collaborates closely with Security, Facilities, and HR partners. The position may be based in several U.S. office locations, with occasional travel to other sites as needed.
What You'll Do:
Manage physical access control and badge issuance processes for employees, contractors, and visitors.
Support onboarding and offboarding workflows to ensure proper access is granted and removed.
Maintain accurate records of access permissions and perform routine audits for compliance and consistency.
Troubleshoot and resolve access-related issues and support general IT service needs as part of the Service Delivery team.
Assist with device preparation, inventory tracking, and setup for new team members.
Contribute to facility and infrastructure projects, including new location integrations and upgrades to security-related systems.
Document procedures, workflows, and support guidelines to ensure continuity and clarity across teams.
Required Qualifications:
Candidates must possess strong people skills with the ability to create a welcoming and supportive experience.
Experience in IT support, facilities operations, security administration, or similar roles.
Strong attention to detail and commitment to following security and confidentiality protocols.
Excellent interpersonal and communication skills, with a focus on customer service and cross-team collaboration.
Ability to learn quickly, adapt to evolving processes, and work in a fast-paced environment.
Preferred Qualifications:
Experience working in environments where IT and physical security intersect.
Familiarity with access management workflows, onboarding/offboarding processes, or ticketing systems.
Interest in compliance, operational excellence, and continuous improvement.
Relevant coursework, certifications, or hands-on experience (not required, but a plus).
“Skills, experience, and other compensable factors will be taken into account when determining pay rate. The pay range provided in this posting is a reflection of a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.”
“W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick me if required by law in the worked-in state/locality.”
Tier 3 Technical Support Specialist
Information technology internship job in Fairfax, VA
Telework
US Citizen
We are seeking a Tier 3 Technical Support Specialist to hire in support of the Justice- US COURTS program. This is a great opportunity for someone who thrives in complex technical environments, enjoys solving challenging system issues, and wants to play a key role in supporting and enhancing enterprise-level Power Platform applications.
Job Description: Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3.
Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed.
Be available for on-call 24x7x365 ongoing application support.
Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging.
Minimum Qualifications
Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred.
CompTIA A+ or ITIL certification preferred
7-10 years of experience in information technology, systems administration or other IT related field. Specifically a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations
Other Job Specific Skills
Technical problem solving and implementer skills in application coding, infrastructure, or automation.
Effective communications (written and spoken).
Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required).
ITIL (desired not required).
Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data.
Help Desk Analyst (Only W2 and Local to Washington, DC)
Information technology internship job in Washington, DC
Job Title: Help Desk Analyst/Project Coordinator
Duration: 12 months contract
Payrate: $22.60/hour on W2
*****(Need only W2 and Local Candidates in Washington, DC ||| No C2C)*****
Job Description:
• Provides project coordination and help desk support to volunteers on operation systems.
• Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets.
• Maintain assigned Tax-Aide Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant.
• Works closely with the Tax-Aide Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program.
• Actively and consistently participate in Tax-Aide's Operations Team, National Operations Committee-associated meetings, and Tax-Aide All team meetings.
• In collaboration with Tax-Aide team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses.
• Bachelor's Degree is required.
• At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials.
• Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created.
• Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline.
• Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, Zendesk Technology, Salesforce, and JIRA software tools.
Desktop Support Engineer
Information technology internship job in Washington, DC
Must Have Technical/Functional Skills:
• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer
Roles & Responsibilities:
• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support
Base Salary Range: $50,000 - $70,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Information Technology Security Specialist
Information technology internship job in Arlington, VA
IT Security Specialist - Mid
Clearance Requirements: Active Secret Clearance
3-Month Contract-to-Hire (W2)
Pay Rate: $60 - $75 per hour (W2)
Conversion Salary: $130,000 - $140,000 per year
Position Description:
We are seeking a Mid-Level IT Security Specialist to support a mission-critical federal government program based onsite in Arlington, VA. This role is ideal for a cybersecurity professional with strong experience in NIST frameworks, the Risk Management Framework (RMF), STIGs, system hardening, and configuration management.
You will maintain secure configurations across a large portfolio of federal information systems, ensuring compliance with NIST 800-128, federal cybersecurity standards, and internal security policies. This position requires strong technical skill, attention to detail, and the ability to integrate security requirements into complex IT environments.
Key Responsibilities:
Manage and maintain secure configurations for over 200 federal information systems.
Apply Security-Focused Configuration Management (SecCM) to strengthen system security posture.
Perform STIG reviews, system hardening, and vulnerability assessments.
Identify, document, and track configurations that impact security.
Analyze and document the security implications of system configuration changes.
Support RMF activities, including security control implementation and continuous monitoring.
Produce high-quality documentation: reports, white papers, presentations, and technical findings.
Contribute to configuration management and cybersecurity policy development.
Support configuration audits, baseline management, and security governance processes.
Required Skills/Education:
Active Secret clearance.
Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field.
5+ years of experience in cybersecurity, configuration management, or related technical roles.
Strong hands-on experience with:
STIGs & system hardening
NIST security frameworks
RMF processes
Configuration management and SecCM practices
Ability to obtain a DoD 8570 Level I certification within 6 months if not already certified.
Preferred Qualifications:
Current DoD 8570 Level I certification (e.g., A+, Network+, SSCP).
Broad knowledge of cybersecurity threats, vulnerabilities, and enterprise security technologies.
Experience developing cybersecurity policies, secure configuration baselines, or technical documentation.
Strong analytical, research, and technical writing skills.
About Seneca Resources:
At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.
Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
Service Desk Engineer
Information technology internship job in Arlington, VA
Key Responsibilities
Laptop Deployment & Imaging:
Set up and deploy laptops, create and maintain “golden images” using OS deployment tools (PLUS OS Deployer preferred).
Mobile Device Management (MDM):
Implement, configure, and maintain MDM solutions (Intune, JAMF, or similar).
Set up and manage Intune environments, not just maintain existing setups.
Service Desk Operations:
Handle Tier 1-3 support tickets (6-8 per day, typically resolved in 15 minutes or less).
Troubleshoot PC hardware and software issues.
Support users in both Arlington and remote locations (cross-team and TeamViewer support).
Manage Office 365, license permissioning, and MFA.
Address phishing email incidents and keep devices up to date.
Customer Service & Collaboration:
Partner with Jason to improve customer service processes (CSR) across the organization.
Work independently as an individual contributor within a 6-person team.
Continuous Improvement:
Identify and propose process improvements for service desk and MDM operations.
Must-Have Qualifications
2-5 years of senior helpdesk/service desk experience.
Strong PC troubleshooting skills (hardware & software).
Proven experience with MDM (Intune, JAMF, or similar)-including setup and ongoing management.
Experience with OS deployment and imaging (PLUS OS Deployer or equivalent).
Office 365 administration and license management.
Familiarity with MFA and phishing email response.
Comfortable handling Tier 1-3 tickets.
Self-motivated, fast learner, and proactive problem solver.
Able to work onsite in Arlington, VA, 5 days/week during contract period.
No on-call required during contract (only 2 calls/year expected).
Preferred Qualifications
A+ Certification, MCP, or Endpoint Manager certification.
Experience with Windows-heavy environments.
Experience with JAMF or other MDM platforms.
Experience with endpoint management tools.
Information Technology Asset Specialist
Information technology internship job in College Park, MD
Excellent opportunity to support our client as an IT Asset Specialist. This is currently a 6-month contract and is onsite in College Park, MD (There is a chance for extension based on performance and budget).
About the Role
The Senior Hardware and Software IT Asset Specialist is responsible for the proactive management of all hardware and software assets across the organization. This role oversees the planning, monitoring, and documentation of technology assets, ensuring full compliance with vendor licensing agreements and contractual obligations. The specialist will support the development of procurement strategies that optimize technology spend and improve lifecycle value. Additionally, this position is accountable for designing, implementing, and enhancing procedures for tracking company assets, ensuring accuracy, quality control, and effective governance throughout the asset lifecycle.
Responsibilities
Proactive management of all hardware and software assets.
Planning, monitoring, and documentation of technology assets.
Ensuring compliance with vendor licensing agreements and contractual obligations.
Supporting the development of procurement strategies.
Designing, implementing, and enhancing procedures for tracking company assets.
Ensuring accuracy, quality control, and effective governance throughout the asset lifecycle.
Qualifications
3+ years of IT Asset Management experience required.
4-year college degree.
Required Skills
Strong knowledge of asset management processes and procedures.
Excellent inventory and cost-management skills.
Experience with various licensing models and a solid understanding of hardware contracts.
Proven conceptual, problem-solving, and analytical skills, with the ability to provide sound technical advice to customers, managers, and technical staff.
Excellent communication and interpersonal skills.
Strong attention to detail, organizational skills, and the ability to follow established processes.
ITAM-specific capabilities such as software license management and hardware lifecycle governance.
Information Technology Administrator
Information technology internship job in Tysons Corner, VA
Rogers & Company, a distinguished public accounting firm based in Tysons Corner, VA, boasts over two decades of experience serving clients across the United States and internationally. Our core emphasis revolves around delivering comprehensive audit, tax compliance, and outsourcing services to associations, charities, and other nonprofit organizations.
We are currently seeking an IT Administrator to oversee and manage all the firm's technology needs, including network infrastructure, digital applications, data backups, security measures, and collaboration with external vendors (NTIVA, Intermedia, Cox, CCH, Dell, etc.). This position would provide technical support and troubleshooting to firm personnel, maintain servers and networks, configure workstations, and manage software and communication applications. The IT Administrator should have strong technical knowledge and experience in network administration and technology support, as well as excellent problem-solving and communication skills.
IT Administrator Responsibilities:
Troubleshoot, support, and resolve IT-related issues for firm employees through onsite and remote presence.
Collaborate with third-party IT vendors to address IT-related matters.
Configure workstations, including set-up, software installations, domain joining, VPN configuration, and related requirements and ongoing updates.
Install, configure, and maintain computer hardware, software, and peripherals.
Oversee, maintain, and monitor network performance and security.
Install firmware and security updates on endpoints, servers, printers, and related networking equipment when needed.
Manage user accounts, access rights, and security settings for domains, emails, and software systems.
Perform data backups and secure data according to established procedures.
Work with website vendors in making updates and related maintenance.
When applicable, install and configure network hardware, such as routers and switches, or coordinate with external vendors.
Assist in maintaining communication systems, VoIP, and any related equipment, services, and platforms.
Train users on new hardware and software applications.
Research and recommend new IT technologies and solutions.
Minimum Qualifications (Education, Experience, Certifications):
Bachelor's degree in Computer Science or related field, preferred, or Associate's in Computer Science or Networking.
Required minimum experience: 3-5 years or more of experience working in IT.
Proficient in Windows Server, Windows 10/11, Microsoft Office, MS Exchange, and 365.
Basic knowledge of network protocols, such as TCP/IP, DNS, and DHCP.
Experience with network hardware, such as routers and switches.
Excellent problem-solving and communication skills.
Able to work independently and as part of a team.
Not required, but helpful, experience with CCH Prosystems software installations and maintenance.
This opportunity is located in our Tysons Corner, VA office primarily as an in-office position, with some remote support. If you are an ambitious and dedicated professional, our firm offers an optimal environment for your continued career growth and success. Rogers & Company provides competitive compensation and additional benefits, including:
Benefits:
Flexible time off (FTO), hybrid work arrangements, and firm holidays.
Traditional and Roth 401K plans, with firm matching.
Health, dental, and vision insurance.
Short and long-term disability, AD&D, and life insurance.
Minimum of 40 hours paid continuing professional education.
Paid maternity and paternity leave.
Annual performance-based bonus compensation.
More About Rogers & Company
Rogers & Company stands as a premier CPA firm serving tax-exempt organizations, employing a practice model focused on delivering high-quality work and achieving successful client service outcomes. Our client base includes nationally and internationally recognized charities, foundations, and associations, where our professionals collaborate to provide innovative solutions and measurable results. As an independent firm, Rogers & Company is a proud member of Alliott Global Alliance, a network comprising over 200 independent member firms across nearly 100 countries worldwide.
Our commitment to diversity is evident in our employment practices, where we provide equal opportunities to all employees and applicants, irrespective of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws.
Please note that Rogers & Company does not accept unsolicited candidates, referrals, or resumes from staffing agencies, recruiters, or any other third-party paid services. Referrals, resumes, or candidates submitted to Rogers & Company, its employees, or owners without a pre-existing signed agreement by both parties covering the submission will be considered free of charge and become the property of Rogers & Company.
Help Desk Specialist
Information technology internship job in Washington, DC
Veteran Firm Seeking Helpdesk Specialists for an Onsite Assignment in Washington, DC
My name is Stephen Hrutka, and I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain, and IT Staffing.
We want to fill Helpdesk Specialists for the OCTO - Office of the Chief Technology Officer in the DC Government.
The ideal candidate is a DMV resident with a minimum of 6 years of experience providing second-tier support to end users, servers, or mainframe applications and hardware, along with strong customer service skills and proven expertise in troubleshooting complex software issues.
If you're interested, I'll gladly provide more details about the role and further discuss your qualifications.
Thanks,
Stephen M Hrutka
Principal Consultant
***************
Executive Summary: HRUCKUS is seeking Helpdesk Specialists for OCTOHelps. OCTOHelps is looking to add to its DCPS Technical Support team.
Position Description: The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.
Position Responsibilities:
Resolve technical issues and closing out assigned.
Service/Incidents requests within the agency's Service Level Agreements.
Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
Log and route service requests and incidents in an incident management system.
Provide a high level of customer service to end users on a daily basis.
Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
Troubleshoot issues related to agency specific applications and web applications.
Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
Collaborate with the IT leadership team to test and implement cost effective technology for District.
Maintain service level agreements related to Desk Side support Service/Incident requests.
Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
Required Qualifications:
Providing second-tier support to end users, server, or mainframe apps/hardware
Strong Customer Service Skills
Expertise in troubleshooting complex software related issues
Can demonstrate experience making nontechnical users comfortable with complex technology concepts
Desired Qualifications:
Expertise in supporting desktop operating systems (Windows 11 Mac OSX 10.10.X)
Diagnosing and resolving end user computer/computer peripherals problems
Documenting, tracking, and monitoring end user, server, or hardware problems
Minimum Education/ Certification Requirements:
Bachelor's degree in IT or related field or equivalent experience
The target annual salary is $42,000 - $45,000.
Skills Matrix:
Bachelor's degree in IT or related field or equivalent experience | Required | 10 years
Providing second-tier support to end users, server, or mainframe apps/hardware | Required | 6 years
Strong Customer Service Skills | Required | 6 years
Expertise in troubleshooting complex software-related issues | Required | 6 years
Can demonstrate experience making nontechnical users comfortable with complex technology concepts | Required | 6 years
Knowledge of Microsoft Office Suite | Required | 5 years
Expertise in supporting desktop operating systems (Windows 11 Mac OSX 10.10.X) | Highly Desired | 5 years
Diagnosing and resolving end-user computer/computer peripherals problems | Highly Desired | 5 years
Documenting, tracking, and monitoring end user, server, or hardware problems | Highly Desired | 5 years
Desktop Support Specialist
Information technology internship job in Rockville, MD
The Level 2 Service Desk Technician provides advanced technical support, ensures timely resolution of escalated incidents, and contributes to the continuous improvement of IT systems, workflows, and user experience. This role supports both onsite and enterprise help desk operations, with a focus on consistent execution, strong communication, and ownership of complex issues through resolution.
Key Responsibilities
Advanced Troubleshooting & Incident Resolution
Resolve escalated incidents involving hardware, OS, applications, AV, networking, and identity-related issues
Diagnose recurring problems and recommend long-term corrective actions
Review routing accuracy, correct mis-assigned tickets, and maintain ticket hygiene
Apply triage discipline to ensure fast and accurate resolution
Conference Room & AV Support
Monitor and maintain AV systems using Teams Rooms Pro and Logitech Sync
Respond to AV-related incidents and ensure rooms are meeting-ready
Support major onsite events and executive meetings as needed
System & Workflow Validation
Test and validate updates, configuration changes, and workflows before rollout
Identify gaps in processes or routing and recommend improvements
Support L3 with troubleshooting systemic issues and platform changes
Cross-Functional Collaboration
Work with HR, Finance, Training, and business owners on user lifecycle processes
Escalate issues clearly and professionally, including vendor engagement when needed
Participate in change management, communication, and deployment planning
Documentation & Knowledge Management
Document fixes, known issues, and procedures in the knowledge base
Identify areas of tribal knowledge and convert them into standards
Keep documentation accurate, current, and user-friendly
Operational Excellence
Participate in daily huddles and weekly operational reviews
Track and report progress on tasks and recurring issues
Support queue coverage and prioritize work based on business impact
Maintain compliance with internal controls, security policies, and audit requirements
Required Skills and Experience Technical
5-8 years of IT support experience, with at least 2 years in a Level 2 role
Strong knowledge of Azure, Microsoft Entra, Microsoft 365, Teams, Exchange, Access Packages, SharePoint Administration and basic networking
User account management for Enterprise business applications
Familiarity with ServiceNow or other enterprise ITSM platforms
Preferred Certs
Comptia N+
Micorsoft Certification MS 900 +
Service Desk Specialist
Information technology internship job in Oxon Hill, MD
Apex Systems is currently hiring for a Service Desk Analyst with a leading federal program client in the government services industry. This role offers the chance to directly support a high-profile IT environment for a major federal agency, while gaining exposure to enterprise-level technologies. It's an excellent opportunity for someone looking to build a long-term career in IT, with strong potential for growth and internal promotion within the program.
Qualified candidates will have the following experience and skills:
Bachelor's degree and 2+ years of IT support experience OR 6+ years of equivalent experience
Strong troubleshooting skills on Windows Operating Systems and Microsoft Office products
Experience with ServiceNow and/or Remedy for incident and service request management
Hands-on experience installing, upgrading, and removing software
Advanced experience with Active Directory management and administration
Familiarity with remote support tools (e.g., BOMGAR) for desktop and laptop troubleshooting
Experience with patch management tools such as SCCM
Location: Oxon Hill, MD
Onsite expectation: Monday-Friday
Pay range: $24.00/HR - $28.00/HR
If you are interested, please apply here or email an updated copy of your resume to ***********************
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet' as well, which an Apex team member can provide.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
IT System Administrator Tier 2.5 - MSP
Information technology internship job in Ashburn, VA
Join a People-First MSP That Has Been Supporting the DC Metro for 30+ Years
If you're looking for a place where your work
truly matters
, where clients appreciate your impact, and where leadership invests in your growth, this is
the
opportunity.
This established, long-standing Managed Services Provider has been supporting small to mid-sized businesses across the DC metro area for over three decades. Their philosophy is simple: treat clients like partners, eliminate IT headaches before they happen, and build a team of engineers who genuinely love what they do.
You'll be joining a tight-knit group of tech professionals who value collaboration, technical curiosity, and doing things the right way. They've built a reputation on proactive support, exceptional customer service, and a culture where your success directly contributes to the success of the business. Expect a stable environment, long-term client relationships, and a company that's been growing steadily year after year.
Why You'll Love Working Here
30+ years of proven stability and growth
A friendly, supportive culture-no egos, no burnout factory
Leadership that listens, invests, and promotes from within
Work that makes a difference for real businesses every single day
Excellent benefits fully paid by the company
This is the type of company where people stick around because they feel valued, trusted, and empowered.
Position: IT System Administrator Tier 2.5 - MSP
You'll serve as a trusted technical resource for clients throughout Northern VA and DC, providing hands-on support for desktops (Windows/Mac), networking, servers, and cloud environments. If you enjoy variety, solving problems, and working directly with end users in a friendly, relationship-driven MSP-this is a great match.
What You'll Be Handling:
Microsoft Exchange & Office 365
Windows & mac OS support
Firewalls & switching
Windows Active Directory
Hyper-V & VMware
ConnectWise, Kaseya, and related RMM tools
Microsoft Azure support
Onsite client visits across Northern VA
Salary & Benefits
Salary: $80,000 - $95,000
Location: Herndon, VA
Benefits include:
Paid vacation & sick leave
Fully company-paid health, dental, and vision insurance
Company-paid life, short-term, and long-term disability
401(k) with up to 4% company match
Mileage reimbursement
Service Desk Technician
Information technology internship job in Arlington, VA
🚨 HIRING NOW: Service Desk Technician 🚨
🖥️ Onsite | Arlington, VA | Contract-to-Hire
We're urgently hiring a hands-on Service Desk Technician to be the go-to IT presence in an Arlington, VA office. If you enjoy helping people, fixing issues fast, and being visible and trusted onsite - this role is for you.
💡 Why This Role Stands Out
✔ Immediate need
✔ Onsite, high-visibility role
✔ Fast interview process (1-2 interviews, same-day possible)
✔ Contract-to-Hire opportunity
✔ Personality & customer service > buzzwords
🔧 What You'll Be Doing
Be the first point of contact for all IT support needs
Provide full-time onsite support in a Dell + Microsoft environment
Troubleshoot Windows, Microsoft 365, Outlook, Teams, and hardware issues
Perform hands-on break/fix, device setup, and user support
Deliver white-glove, customer-first IT support
Build trust, solve problems, and win hearts & minds
🎯 What We're Looking For
2-3+ years in Service Desk / Help Desk / Desktop Support
Strong experience with Dell hardware + Microsoft environments
Excellent communication and people skills
Someone who enjoys being onsite and hands-on
Able to start immediately
⭐ This Is NOT
🚫 A remote role
🚫 A senior / strategic IT position
🚫 A “ticket-only” help desk job
✅ This IS a hands-on, people-focused IT support role where your presence matters.
Information System Analyst
Information technology internship job in Jessup, MD
Distribution company headquartered in Maryland is looking to hire an Information System Analyst to lead the development, maintenance, and optimization of business software systems. This is a diverse role that will support a variety of software support functions, including gathering business requirements, coding, UAT, and help desk support.
Specific duties include the following:
Gather business requirements and ensure ERP system meets evolving business needs
Design and implement system functionalities
Provide basic programming and work closely with 3rd party software vendors on more complex programming needs
Provide technical support to end users
Troubleshoot system issues to ensure reliability and optimal performance
Develop and maintain reports
Perform software systems testing
Required qualifications include the following:
Strong ERP understanding, including how business processes flow through the system
Programming language proficiency- Progress or BASIC programming languages preferred
Ability to work with various business groups and end users
Excellent customer service skills
Previous experience working in an inventory-based industry such as retail, distribution, or manufacturing
Intern, Engineering Co-Op Spring 2026 - (SDKY)
Information technology internship job in Washington, DC
The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the “Best Value” supplier in the industry.
Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed.
Learn and understand basic concepts of engineering class chain to create a solid experience base to build upon in further rotations
Ability to create components and assemblies using 3-D solid modeling programs (ex: SolidEdge)
Create and revise engineering drawings, manufacturing plans, and similar product documentation
Designs, procures, and fabricates simple tooling and fixtures
Designs and coordinates engineering tests and experiments and report the results in a format suitable to the intended audience
Completes basic tasks on engineering documentation
Identifies areas for improvement, suggests solutions, and submits idea records
Other tasks/functions/projects as assigned
Requirements:
High school diploma or equivalent required
Strong knowledge of basic computer skills and MS Office (especially Excel, PowerPoint, and Word)
Good verbal and written communication skills
Good mathematical skills; able to reason and calculate distances and equations
Ability to accurately input to and retrieve from computer based software programs
Ability to use and accurately read engineering drawings and measure using devices such as calipers, micrometers, etc.
Programming ability in visual basic or MS VBA (preferred)
Learn more about U.S. Tsubaki at:
Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability
PM21
PIc8f243a82a62-30***********3
IT Support Specialist (Level I)
Information technology internship job in Laurel, MD
Responsibilities:
Utilize an enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets as required.
Hardware support: Monitor new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices
Provide secondary on-site support and knowledge transfer to the centralized helpdesk team
Offer support via phone and mobile device support, including voicemail and account administration, deployment/replacement of equipment.
Assists with support of wireless access points, VPN connectivity, and company issued mobile telephone devices.
Qualifications:
2 years of desktop and/or deskside support experience
Exposure to Active Directory a plus but not required
Experience with a ticketing system such as ServiceNow, Remedy, etc.
General network knowledge to address connectivity issues
Exceptional customer service and communication skills
SIPR Service Desk Specialist
Information technology internship job in Alexandria, VA
GovCIO is currently hiring for a SIPR Service Desk Specialist. This position is located in Alexandria, VA and is an on-site position.
Responsibilities:
Provides technical support for computers and associated networks. Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors. Provides personal computer, hardware, and software support. Installs,services, and repairs personal computers and installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.
Confers with staff, users, and management to establish requirements for new systems or modifications.
Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
Develops training materials and procedures, and/or trains users in the proper use of hardware and software.
Qualifications:
Required Skills and Experience
Bachelor's with 2-5 years (or commensurate experience)
Clearance Required: Secret clearance
COMPTIA SEC+
Experience with Active Directory
Experience with customer service and skilled in communication
Willingness to work evening hours
Able to work onsite in Alexandria with reliable transportation
Company Overview:
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here's what you can expect:
During the Interview Process
Virtual video interview conducted via video with the hiring manager and/or team
Camera must be on
A valid photo ID must be presented during each interview
During the Hiring Process
Enhanced Biometrics ID verification screening
Background check, to include:
Criminal history (past 7 years)
Verification of your highest level of education
Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range: USD $65,000.00 - USD $74,000.00 /Yr.
Software Developer - Internship
Information technology internship job in Rockville, MD
fusion Span is a fast-growing multinational information technology services company, and we are seeking a Java Developer to join the team remotely or at our Headquarters in Rockville, MD. This position is open to part part-time internship. It is required to be at our Headquarters in Rockville, MD.
This position will include developing custom applications, integrating various IT systems and working on Salesforce implementation projects.Responsibilities
Application development including Java/APEX development and custom web based applications
Developing web services with SOAP and REST API's
Work on developing database driven applications
Implement ETL solutions to integrate different systems
Work on cutting edge technologies like AI, LLM's, Big Data & Business Intelligence
Required:
Bachelor's degree in Computer Science (Student or in final years)
2+ Years of experience in Java and Object Oriented programming
Experience with middleware platforms is a huge plus
Familiarity with web or database application development and strong in SQL
Experience in Agile development methodology/Scrum is nice to have
What we Offer:
Health (PPO) dental & vision plan - 100% covered for employee
Long/Short-term disability insurance - 100% covered for employee
Life and AD&D insurance - 100% covered for employee
IRA with 3% matching contribution
15 days of paid vacation - increases with tenure
10 paid federal holidays
12 weeks for parental leave
About fusion Span
fusion Span is a fast-paced, high-energy global firm with a highly motivated team. This role will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priorities. We are open to qualified candidates worldwide even though our job opportunities are posted for a specific region.
Check out our Great Place to Work Certified Badge here.
Our Company Values:
Trust: We believe trust is the foundation of success, and build it through unwavering integrity, transparency, and open communication. We deliver on promises, address challenges directly, and hold ourselves accountable to excellence in all interactions with clients, partners, and teammates.
Innovation: We understand that excellence and innovation go hand-in-hand and are committed to developing forward-looking, creative solutions that meet our clients' evolving needs and move the industry forward. We embrace change, celebrate creativity, and prioritize quality to create a new standard of performance.
Community: We are a community-first organization committed to creating a culture of collaboration, inclusivity, and respect
where each voice is heard and all contributions are valued. We prioritize responsible and sustainable practices on our path to positively impact those we serve.
Auto-ApplySoftware Development Summer Internship
Information technology internship job in Alexandria, VA
Job Description
Software Development Summer 2026 Internship
Are you interested in hands-on software development?
We offer summer internship positions where you will be trained on full stack software development.
This is a mentorship program we are passionate about. Our top technical staff gathers together each year to design a fresh program that evolves with our technology needs. We focus on making sure you develop a strong foundation of knowledge to build your career on.
The two key areas of focus are:
Technical skills related to designing and building software.
Agile methodologies that enable teams to work effectively.
You'll get to meet other developers in the company, build products, and participate in team building activities. Software development is not just about delivering code, it is about creating a team and culture that can build great software.
Responsibilities
Learn and work with a variety of technologies related to full stack development.
Participate in an Agile team environment to complete one or more web-based projects.
Prerequisites
Strong grasp of basic Java programming (2-3 years of coding in school and other venues).
Creative ability to solve problems, especially logic problems.
A genuine interest in software development.
Highly desired is software development work outside of school such as internships, personal projects, and hackathons.
About SimonComputing, Inc.
SimonComputing is dedicated to simplifying the process of building software. We specialize in developing technically challenging applications and serve clients in the public and private sectors.
SimonComputing, Inc. is an Affirmative Action/Equal Opportunity Employer.
Job Posted by ApplicantPro