Information technology internship jobs in Minneapolis, MN - 835 jobs

Our Summer Internship Program is meticulously designed to provide students with an immersive and dynamic experience within our industry, offering a taste of what it's like to be part of our professional team. We strive to simulate a full-time job, enabling our interns to work hands-on with cutting-edge technology, contribute to meaningful projects, build strong relationships with coworkers, and develop strategic problem-solving skills. Our program is highly selective, hosting only a handful of interns each year, ensuring personalized attention and ample opportunities to work closely with AV team members. We are hiring for various roles and locations throughout the US, during the interview process we will be able to discuss specific details regarding team and location. Summary As a Software Engineering Intern, you'll be part of a collaborative, multidisciplinary team working on real-world projects across AV technology portfolio. You'll assist in the design, development, and testing of software solutions for a variety of applications - from ground control systems and user interfaces to data pipelines and simulation tools. This role is ideal for someone who's eager to apply their software development skills in a dynamic, hands-on environment, while learning from experienced engineers and contributing to projects with real impact. Position Responsibilities Assist in the design, coding, testing, and debugging of software components and systems. Contribute to the development of tools and applications that support AV robotics and aerospace platforms. Collaborate with engineers across software, hardware, and systems teams to integrate and test new capabilities. Participate in code reviews, documentation, and the use of version control and defect tracking tools. Help develop scripts or automation to improve team workflows and efficiency. Learn and apply best practices in software development processes, including Agile methodologies. Support the development of prototypes, simulations, and proof-of-concept demonstrations. Attend team meetings, contribute ideas, and learn to estimate development effort and timelines. Basic Qualifications (Required Skills & Experience) Currently pursuing a Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. Strong foundational knowledge in programming languages such as Python, C++, or Java. Familiarity with development tools such as Visual Studio, Git, Eclipse, or similar IDEs. Experience with data structures, algorithms, and software design principles. Demonstrated problem-solving and analytical skills. Ability to work both independently and collaboratively in a team environment. Effective written and verbal communication skills. Preferred Qualifications & Competencies Experience with software development on Linux, Windows, or cross-platform environments. Exposure to web technologies, cloud platforms, or backend services is a plus. Interest in or exposure to robotics, autonomous systems, or data analytics. Experience using scripting languages (e.g., Bash, Python) to automate tasks. Knowledge of Agile development practices and version control (e.g., Git). Curiosity and willingness to learn new technologies and frameworks. Ability to take ownership of tasks and contribute to team goals. Physical Demands Ability to work in an office and R&D lab environment (Constant) Required to sit, type, and use office equipment for extended periods (Frequent) ITAR Requirement: T his position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements. Benefits: AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: ********************************** We also encourage you to review our company website at ******************** to learn more about us. Principals only need apply. NO agencies please. Who We Are Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul MacCready, we've been at the leading edge of technical innovation for more than 45 years. Be a part of the team that developed the world's most widely used military drones and created the first submarine-launched reconnaissance drone, and has seven innovative vehicles that are part of the Smithsonian Institution's permanent collection in Washington, DC. Join us today in developing the next generation of small UAS and tactical missile systems that will deliver more actionable intelligence to our customers so they can proceed with certainty - and succeed. What We Do Building on a history of technological innovation, AeroVironment designs, develops, produces, and supports an advanced portfolio of unmanned aircraft systems (UAS) and tactical missile systems. Agencies of the U.S. Department of Defense and allied military services use the company's hand-launched UAS to provide situational awareness to tactical operating units through real-time, airborne reconnaissance, surveillance, and target acquisition. We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status. ITAR

We are a growing business and need your help! Imagine a career in a growing business where we sell products that people love. Premium Waters, Inc. is an industry leader looking for a Help Desk Technician to join our team in Minneapolis (or Riverside). This position supports people make and sell products that everyone loves! Feel good knowing that you are part of a team that delivers healthy products that people look forward to receiving, and brands they know and trust, making this a fun job, interacting with people that are happy to work with you. If you enjoy working on a team towards continual improvement, we want to hear from you! Position Summary: Premium Waters is looking for an IT helpdesk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills. Premium Waters is seeking a resource who is passionate about technology and helping people. Working in a fast-paced, challenging, rapidly growing environment, we are looking for passion, commitment and a desire to exceed expectations while demonstrating a strong work ethic. Under general direction from the IT Director and network administrators, the helpdesk technician will manage IT requests, provide first line resolution and escalation for all technical support requests. Candidates must demonstrate high levels of problem solving, time management and written documentation skills. Compensation: $22 - $26 hourly rate Benefits include: Medical and Prescription Drug with a Company Vision Program Dental A generous PTO program Paid Parental Leave Gym Reimbursement Program and Company Paid Wellness Coach Online Virtual Care Company Paid Life Insurance for Employee, Spouse, Children Company Paid Long and Short-Term Disability Company Paid Employee Assistance Program Flexible Spending Account Education/Tuition Reimbursement Program 401(K) - Company Match 100% up to 4% Bereavement Leave Volunteer Time Off Program Holiday Pay Employee Water Program - Free Water Referral Bonus Daily Pay Onsite wellness coaching and physical therapy Responsibilities include: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Handle Tier 1 helpdesk escalations through a ticketing system Follow up on outstanding requests and ensure timely resolution Create accounts and configure hardware as part of on-boarding process Manage and monitor internal assets to ensure accurate inventory records Support administration of phone system Support audio and video equipment in conference rooms Write training manuals as needed Other duties may be added and/or assigned as needed Qualifications and Skills: Windows 10 and 11, Office 365 Active Directory maintenance and user support Window based device such as laptops, workstations, printers, scanners, etc. Mobile devices (iOS, Android) Client PC connectivity - Ethernet, TCP/IP and VPN File server knowledge Microsoft certifications a plus Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users 2 years+ experience working in a Microsoft Windows environment

IT Technical Support Specialist Company The All Energy Solar team is smart, dedicated to our customers, open minded, and fun. We are composed of the renewable energy industry's best talent. Our projects vary from small residential systems to large scale commercial projects. If you are ready to join a rapidly growing company with opportunities for upward mobility, we encourage you to apply with All Energy Solar. Description The IT Technical Support Specialist is responsible for providing reliable, responsive technical support to end users across all departments and locations. This role serves as the primary point of contact for day-to-day IT needs, ensuring employees have consistent access to the hardware, software, network connectivity, and telecommunications tools required to perform their work effectively. The position supports both in-office and remote users and plays a critical role in minimizing downtime and maintaining a stable, secure technology environment. Additionally, the IT Technical Support Specialist focuses on desktop and endpoint support, user account administration, network and VOIP troubleshooting, and adherence to established technology standards. This role contributes to IT projects and operational improvements while collaborating with internal teams and vendors as needed. Success in this position requires strong troubleshooting abilities, clear communication with non-technical users, and the ability to work independently while delivering a high level of customer service and technical reliability. Responsibilities & Essential Functions End-User Technology Support & Service Delivery * User Support: Provide responsive in-person support for on-site users and remote support for work-from-home and satellite office employees via phone, remote tools, and ticketing systems. * Incident Resolution: Diagnose, troubleshoot, and resolve hardware, software, network connectivity, and peripheral issues in a timely and customer-focused manner. * Help Desk Operations: Configure, manage, and maintain a Help Desk ticketing system, ensuring accurate documentation, prioritization, and resolution tracking. * Technical Guidance: Provide clear technical instructions and recommendations to non-technical users, escalating issues when appropriate. Hardware, Software, & Endpoint Management * Technology Assessment: Analyze desktop and endpoint computing needs across departments and make recommendations for appropriate hardware and software solutions. * Standards Definition: Establish and maintain company standards for desktop hardware, operating systems, and approved software. * System Deployment: Install, configure, and maintain desktop and laptop hardware, operating systems, applications, peripherals, printers, and related equipment. * Lifecycle Maintenance: Perform system updates, patches, upgrades, and replacements to ensure performance, security, and compatibility with business needs. Network & Telecommunications Support * Network Troubleshooting: Support and diagnose network-related issues, including DHCP, DNS, gateways, and local connectivity problems. * Wiring & Ports: Manage network ports, support wiring from endpoint devices to network ports, and maintain wiring closets. * Remote Connectivity: Provide network support for home-based workers, including Wi-Fi configuration, router troubleshooting, ISP coordination, and best-practice guidance. * VOIP Administration: Support VOIP telephone systems, including adds, changes, phone trees, call groups, and troubleshooting. * Mobile Device Management: Support and manage Android and Apple phones and tablets including data plans and equipment upgrades and purchases Systems Administration & Access Management * User Administration: Administer user accounts, permissions, and access for platforms such as Google Workspace, NetSuite, Salesforce, Blueink, and other approved systems. * Security & Access Controls: Follow established IT policies for account provisioning, deprovisioning, and system access management. * Vendor & Contractor Coordination: May serve as a technical point of contact for vendors or contractors performing IT-related work. Project Support & Collaboration * IT Project Participation: Participate in or lead IT infrastructure and end-user technology projects as assigned. * Cross-Team Coordination: Collaborate with internal teams to support technology initiatives while maintaining alignment with established systems and platforms. * Process Awareness: Apply ITIL principles and best practices when managing incidents, requests, and changes. Performance Success Indicators * Issue Resolution: Timely resolution of help desk tickets with high user satisfaction. * System Reliability: Minimal downtime related to desktop hardware, endpoint systems, and network access. * Standards Compliance: Consistent adherence to approved hardware, software, and access standards. * Documentation Quality: Accurate and complete ticket documentation and system records. Other Duties * Other duties and tasks as assigned by management. * Contribute to a positive and inclusive work environment. * Exemplify All Energy Solar core values (Safety First, Dependability, Do the Right Thing, and Want to Win). Skills/Qualifications Experience * 2+ years of experience supporting a variety of hardware, software, networked systems, or related field preferred, or an equivalent combination of education and relevant work experience considered. * Previous Help Desk or IT service experience. Technical Proficiency * Proficient in Google Suite/Google Workspace (Slides, Sheets, Calendar, Forms, Docs, Gmail) or related software (preferred). * Proficiency in CRM, ERP, and other related software. Salesforce, NetSuite, and RF Smart experience (preferred). * Experience with PC and laptop hardware installation, maintenance, and troubleshooting. * Proficiency with Windows, Android, and iOS operating systems. * Working knowledge of desktop networking concepts and technologies. * Experience supporting printers, peripherals, and VOIP systems. * Familiarity with Help Desk ticketing systems and ITIL-based service processes (preferred). * A+ certification or similar IT certification (preferred). Core Skills * Ability to analyze system data and build reporting to support operational and financial decision-making. * Ability to manage multiple system initiatives and competing priorities. * Strong interpersonal and communication skills for cross-functional collaboration. * Ability to work tactfully and effectively with leaders across departments. * Ability to clearly communicate through multiple channels with internal teams. * Ability to translate complex processes into clear SOPs and training materials. * Able to work under pressure, prioritize work, and meet deadlines. * Comfortable working in a dynamic work environment with changing priorities. * Proactive and solution-oriented demeanor. * Excellent organizational skills and attention to detail. * Ability to manage time effectively and work independently with minimal supervision. * Detail oriented. * Ability to thrive in an independent role. Physical Requirements * Prolonged periods sitting at a desk and working on a computer (frequent). * Must be able to lift up to 15 pounds at times (frequent). * Ability to type at least 40 words per minute (frequent). * Must be able to access and navigate each department at the organization's facilities. Compensation & Benefits * This is a full-time exempt salaried position with an expected base annual salary range $70,000 - $80,000 (Depending on Qualifications & Experience). * Hybrid: This position is eligible to work a combination of in-office work at AES headquarters (St. Paul, MN) and remote/work from home eligibility: (*Note: this is subject to change by management based on company and business needs, may or may not be eligible until 90+ days of employment/training period completion, will be determined and agreed on by management and employee, and contingent upon employees being in good standing). * Schedule: Monday - Friday, 8:00 AM - 5:00 PM (company core hours). This position and the working schedule offers flexibility and may require additional hours outside of normal working hours including but not limited to mornings, evenings, and weekends. * PTO accrual per hour will be .03847, up to 80 hours annually (120 hours annually after year 1). * 6 paid holidays + 1 floating holiday. * Dental + vision insurance (free for individual). * Health insurance (free individual option). * 401K with company match (eligible after 90 days, age 21+). * Discretionary Profit Sharing Bonus based on company performance. * Free employee assistance plan. * Much more! Apply Please include a resume with your application. We can't wait to hear from you! Equal Employment Opportunity Statement All Energy Solar is an equal employment opportunity (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location that we facilitate. All Energy Solar is a proud promoter of employment opportunities to our Military and Veterans.

Basic Qualifications Candidates should demonstrate a thorough understanding of engineering technology. Engineering Interns must be enrolled in an accredited degree program in Computer Engineering, Systems Engineering, Software Engineering, Electrical Engineering, Mechanical Engineering or other related scientific or technical discipline with a preference for a standing of a sophomore or higher. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position REPRESENTATIVE DUTIES AND TASKS: Apply your classroom-learned skills to a program supporting the defense of our country. GDMS has an immediate opening for an Engineering Intern to join our team. The position provides an opportunity to work on projects that support some of our nation's fundamental defense services. GDMS employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions. The Software Engineering Intern will work on End User product development programs perform the following activities: Participates in requirements analysis, functional analysis, design, integration and verification of software Collaborates with other Software team members to develop software design, code, and unit test. Has and uses experience with common programming languages (C, C++, Python, Rust). Works within the Software Engineering group, and has some contact with other engineering and manufacturing groups. Has some contact with project leaders to provide status or discuss technical issues. Works on problems of low to medium complexity and scope under supervision from a SW Lead and peer review of other SW team members. The selected candidate will work with collaborative teams on various technical projects associated with our core mission. In addition to receiving a competitive wage, the Engineering Intern will enhance their skill set by working among a talented and technically accomplished group of colleagues. Interns will also enjoy a flexible work environment where contributions are recognized and rewarded. Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $30.45 - USD $30.45 /Yr. Company Overview General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team! Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Job Responsibilities Help Desk Support and Management Provides timely and professional technical support via phone, email, ticketing system, and in-person for desktop, laptop, mobile devices, and peripherals. Manages and supports Microsoft Intune for device enrollment, configuration, application deployment, compliance policies, and mobile device management (MDM). Offers hands-on support for handheld/mobile devices, Android and iOS (smartphones, tablets, scanners, etc.), including setup, troubleshooting, and OS/app updates. Diagnoses and resolves hardware, software, network, and printer issues. Assists with user account management in Active Directory, Office 365, and other enterprise systems. Document incidents, resolutions, and procedures in the ticketing system. Participate in an on-call for after-hours support. Collaborate with senior IT staff on projects, system upgrades, and process improvements. Maintain inventory of IT equipment and software licenses.

Artech Information Systems is the #1 Largest Women-Owned IT Staffing Company in the U.S. and an employer of choice for over 7,500 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US. At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources. Job Description: The Specialist Tech Support Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through a Client product. This position is critical to the growth of business for Client and the individual filling this role must go above and beyond to help differentiate Client from its competition. Tasks and Responsibilities: Customer Support - Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices. Problem Solving - Diagnose and resolve technical hardware and software issues. Applications Knowledge - Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus. Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation. Qualifications Basic Qualifications: High school diploma Minimal call center experience Minimum 2 year technical experience and/or technical degree Additional Qualifications: Technical or bachelor's degree preferred Electrical degree or experience preferred IT Knowledge HVAC experience Experience troubleshooting Internet Service Provider equipment Wireless Networking experience Additional Information All your information will be kept confidential according to EEO guidelines.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. A Managed IT Service (MTS) Desk Intern, within our Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a MTS Desk Intern, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career. A Managed IT Service (MITS) Desk Intern provides remote technical support to our external managed serve clients. This position requires strong technical ability, great customer service skills, and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment. To provide exceptional service and maintain the highest level of quality assurance for our clients, we record calls into our client-facing service desk. These recordings are used for training and quality assurance purposes only. Your privacy is important to us, and we will continue to take all necessary steps to safeguard your personal information. Team members will be required to sign a consent form upon start date authorizing these client calls to be recorded. Job Duties and Responsibilities: Provide phone and email technical support for end-users to resolve any hardware or software issues Support and troubleshoot workstations, servers and network related issues Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients Adaptability to changing processes and technology Works well within team interactions Monitor and troubleshoot client backups Escalate client issues through the proper channels Manage cases according to defined case impact and priority Maintain client security standards and confidentiality of information Clearly document support issues and all resolution steps in RSM's ticketing system Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption Update cases and communicate with clients as required until issue is closed Basic Qualifications: A passion for technology and a desire to learn Pursuing a Bachelor's degree in Management Information Systems, Computer Science or IT related concentration. A minimum 3.0 GPA is preferred Excellent customer service skills Focused on attention to detail Maintains a reasonable capacity level for stress tolerance Knowledge of Microsoft Office, including Word, Excel and Visio Knowledge of Apple and Windows-based software/hardware Excellent written and verbal communication, problem solving and analytical skills. Travel to assigned client locations is required. Must have access to and ability to arrange for use of reliable modes of transportation to those locations. Ability to travel up to 25% Preferred Qualifications: Currently pursuing or recently completed a bachelor's or Master's degree in Management Information Systems, Computer Science or IT related concentration. Experience with Office 365 and associated workloads including Email and SharePoint Experience with firewalls, such as Cisco, SonicWALL and Meraki Experience with VMWare ESX hosts and vSphere Client for administration Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration. Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN Experience with enterprise mobile devices At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry-level candidates who require sponsorship now or in the future. This includes individuals who will one day request or require RSM to file or complete immigration-related forms or prepare letters on their behalf in order for them to obtain or continue their work authorization. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $29 - $35 per hour

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World's ‘Most Admired Companies to work for'. Job Description Job Title : Technical Support Specialist/Customer Service Location : 1985 Douglas Drive Golden Valley MN USA 55422 Duration : 6 months (high chances of extension) Position summary: The Customer Care Associate is responsible for ensuring all customer needs and expectations are met. This position is critical to the growth of business for client and the individual filling this role must go above and beyond to help differentiate client from its competition. Tasks and responsibilities: • Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues • Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements • Understand SAP's functionality and be able to maneuver through the system efficiently • Champion's process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations • Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements. Some of these tasks include: o Managing offsite inventory o Planning/managing orders required for production lines o Placing purchase orders with suppliers o Perform manual shipping/invoicing transactions within SAP o Understanding and enforcing software license agreements as well as enforcing legal restrictions. o Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers • Relationship Management: to build and maintain strong business relationship with all customers Qualifications Basic Qualifications: • High school diploma or GED • Minimum of 1-2 years of customer service experience in an inbound call center • 6 months of SAP experience within the past 5 years • Proficient skills in MS Word, Excel and Outlook Additional Qualifications: • BS in Business, or related degree preferred Additional Information To get further details or to apply, please contact: Ujjwal Mane ujjwal.mane(at) collabera.com ************

Eligibility Requirements: To qualify for this internship, applicants must be full-time students at an accredited college or university and currently classified as a sophomore, junior, or senior. Also, accepting recent graduates (May 2025 or later). As an IT End User Support Intern within the IT End User & Desktop Support Team, you will gain hands-on experience providing technical assistance to employees, supporting desktop and enterprise applications, and ensuring smooth day-to-day IT operations. This role involves assisting senior support staff with troubleshooting, system setup, user onboarding, and IT project tasks. You will develop real-world skills in problem solving, communication, and IT service management, while contributing to initiatives that improve the employee technology experience. This opportunity is ideal for individuals pursuing a career in information technology, computer science, end user computing, IT operations, or related fields. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide first-level technical support for hardware, software, and network issues. Assist with setup, configuration, and maintenance of desktops, laptops, and peripherals. Support employee onboarding and offboarding (account setup, access, and equipment). Document issues and resolutions in the IT ticketing system. Assist with software installations, updates, and patching. Participate in IT hardware/software inventory management. Collaborate with IT team members on support tasks and technology projects. Help with process documentation and improvement efforts. Support compliance with IT policies, security, and data protection requirements. REQUIRED SKILLS AND ABILITIES Strong communication and interpersonal skills with a customer-service mindset. Ability to follow instructions, troubleshoot problems, and document solutions. Interest in learning enterprise IT systems and processes. Organizational skills and ability to manage multiple tasks. KNOWLEDGE, EXPERIENCE AND/OR EDUCATION Enrolled in a degree program such as Information Technology, Computer Science, Management Information Systems, or a related field. Minimum GPA of 3.0 or higher preferred. Familiarity with Microsoft Office 365 (Word, Excel, Outlook, Teams). Exposure to computer hardware and basic troubleshooting concepts is beneficial. Willingness to learn and adapt to enterprise IT tools and processes. Disclaimer: Managers have the right to assign or redesign the responsibilities of the above-mentioned job description without notice and at any time.

Job Description The Company: Getac is comprised of a passionate team that takes pride in its our tight-knit culture. We are committed to our employee fulfillment by providing a flexible work schedule, honoring achievements, and maintaining a supportive working environment. Getac strives to promote an inclusive culture to create a workplace that reflects the diversity of the communities it serves. We are looking for growth mindset team members to help lead the way. We provide mobile rugged computing and video solutions, software, and cloud services to challenging work environments such as military, industrial, law enforcement, public safety, healthcare, and utility companies. We are a team full of employees that believe in by working together we win together. We offer a generous health care policy, PTO, and 401(K) with a 3% Contribution. We believe in making a difference every day. We offer performance- based bonuses. The Position: Getac has an opportunity for a Technical Support Specialist to join the team and provide proactive, responsive, and clear direction to current customers and internal Solutions Architects. The Tech Support Specialist will support our commitment towards providing exemplary service and surpassing customer expectations at every opportunity. Essential Job Duties Maintain professional and friendly relationships with customers Provide exceptional customer service support and assistance to clients. Communicate with clients using phone and email correspondence to resolve issues. Troubleshoot complicated hardware and software issues. Perform troubleshooting in a live production environment. Organize, maintain, and update CRM ticketing system. Work as needed to fulfill caseload requirements which may include on-call duties. Assist in service duties as necessary Field customer questions about general functionality and usage of the software systems. Validate customer reported issues in a professional manner. Provide appropriate solution/escalation based on analysis of customer reported issues. Triage issues and escalate as necessary to L2 or L3 engineers Experience & Education: 2+ years software/hardware technical support experience is required. Strong verbal and written communication skills are required. Network IT experience is preferred. Experience with Windows Server (OS, Networking) environment is required. Experience working with Law Enforcement/Military Familiarity with network security concepts including firewalls, anti-virus and IDS/IPS. Experience with wireless/wired networking and VPN solutions is a plus. Associate degree in electronics/IT (or equivalent professional certifications/experience) is preferred Education/Licenses/Certifications Travel: Minimum Travel for Company meetings. The Location: Getac is located in Irvine, CA but this position would be a hybrid (3 days in office) position located in our Bloomington, MN office. Why Should You Apply? • Great Benefits, interesting work • Reasonable Hours to preserve a positive work/life balance • Engaging, supportive culture - we have FUN! *No outside recruiting is required Getac is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. IT Security Specialist - ISSO - Information Systems Security Officer Clearance Level - Must Be Able to Obtain Top Secret U.S. Person Required Yes Travel Percentage 25% Clearance Level - Must Currently Possess Confidential U.S. Citizenship Required Yes Is Relocation Available Yes Job Description How does it feel to work on a team driven to make a big impact? Empowering. At BAE Systems, our teams are the root of our success in delivering life-saving products to our nation's military. We are hiring an IT Security Specialist to serve as the Information Systems Security Officer-ISSO. The ISSO will be responsible for ensuring the security and integrity of our organization's information systems and data. The ideal candidate will have a strong technical background and a passion for information security. In this job, you will be responsible for: System Security Oversight: Ensure systems are operated, maintained, and disposed of in accordance with security policies and procedures outlined in the security plan. Program Implementation: Verify the implementation of delegated aspects of the system security program. Account Management: Ensure proper account management documentation is completed prior to adding and deleting system accounts. Documentation Management: Verify all system security documentation is current and accessible to properly authorized individuals. Risk Assessment and Mitigation: Conduct periodic assessments of authorized systems, identify vulnerabilities, and provide corrective actions to the Information System Security Manager - ISSM. Audit and Compliance: Ensure audit records are collected and analyzed in accordance with the security plan. Incident Response: Report all security-related incidents to the ISSM. System Recovery: Monitor system recovery processes to ensure security features and procedures are properly restored and functioning correctly. Change Management: Formally notify the ISSM of any changes to a system that could affect authorization. Configuration Control: Serve as a member of the Configuration Control Board (CCB), if designated by the ISSM. Expanded responsibilities to choose from: Security Policy and Compliance Conduct regular reviews and updates of security policies to ensure they remain relevant and effective. Collaborate with stakeholders to ensure that security policies are aligned with organizational goals and objectives. Provide guidance and training to employees on security policies and procedures. Risk Management Identify, assess, and mitigate potential security risks to the organization's information systems and data. Conduct risk assessments and threat modeling to identify potential vulnerabilities and threats. Develop and implement risk mitigation plans to address identified risks. Monitor and review risk mitigation plans to ensure they are effective. System Security Ensure the security and integrity of information systems, including networks, servers, workstations, and applications. Conduct regular security assessments and vulnerability scans to identify potential vulnerabilities. Implement security controls, such as firewalls, intrusion detection systems, and access controls. Collaborate with IT teams to ensure that security is integrated into the system development lifecycle. Incident Response Develop and implement incident response plans to respond to security incidents, including data breaches and system compromises. Identify and classify security incidents and activate incident response plans as needed. Collaborate with incident response teams to contain and mitigate incidents. Conduct post-incident reviews to identify lessons learned and areas for improvement. Vulnerability Management Execute the continuous monitoring strategy. Identify and remediate vulnerabilities in information systems and applications. Conduct regular vulnerability scans and penetration testing to identify potential vulnerabilities. Develop and implement vulnerability remediation plans to address identified vulnerabilities. Collaborate with IT teams to ensure that vulnerabilities are remediated in a timely and effective manner. Security Awareness and Training Develop and implement security awareness and training programs for employees and contractors. Provide regular security training and awareness programs to educate employees on security best practices. Collaborate with HR and training teams to ensure that security training is integrated into employee onboarding and ongoing training programs. Audit and Compliance Ensure user activity monitoring data is analyzed, stored, and protected in accordance with policies and procedures. Coordinate with internal and external auditors to ensure compliance with security policies, procedures, and regulatory requirements. Conduct regular security audits and assessments to identify potential security risks and vulnerabilities. Develop and implement audit and compliance plans to address identified risks and vulnerabilities. Technical Security Provide technical security expertise, including threat analysis, vulnerability assessment, and penetration testing. Collaborate with IT teams to ensure that security is integrated into the system development lifecycle. Conduct regular security testing and vulnerability assessments to identify potential security risks and vulnerabilities. Communication and Collaboration Communicate security risks and vulnerabilities to stakeholders, including senior management and employees. Collaborate with IT teams, stakeholders, and external partners to ensure that security is integrated into organizational initiatives. Develop and maintain relationships with external security partners and vendors. Continuous Improvement Complete required training identified in the ISSM Required Training Table within 6 months of appointment. Continuously monitor and review security policies, procedures, and controls to ensure they remain effective. Identify areas for improvement and develop plans to address them. Collaborate with stakeholders to ensure that security is integrated into organizational initiatives and that security risks are managed effectively. Additional Qualifications/Responsibilities Required Education, Experience, & Skills Bachelor's Degree and 6 years work experience or equivalent experience Experience in Information Security Experience in vulnerability/risk analysis Experience in security policy, risk management, and system security Experience in reports such as System Security Plans (SSPs), Risk Assessments Reports, Certification and Accreditation (C&A) packages, and/or System Requirements Traceability Matrix (SR TM) Experience in security information and event management (SIEM) systems Strong understanding of operating systems (Windows, Linux, etc.) Familiarity with network protocols and architectures Ability to work in a fast-paced environment and prioritize multiple tasks Excellent communication and interpersonal skills Strong analytical and problem-solving skills Ability to obtain and retain a security clearance U.S. Citizen Preferred Education, Experience, & Skills Degree in Computer Science, Information Assurance, or a related field Certifications: CompTIA Security+ or CISSP or CISM Experience with Department of War classified systems such as SIPRNet. Experience with NIST Cybersecurity Framework and other security frameworks Proficient in Python, PowerShell, or other scripting languages #LI-Onsite #LI-JR1 Pay Information Full-Time Salary Range: $118095 - $200762

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. Be the primary point of contact and escalation for Executive and C-suite users. Lead complex troubleshooting issues escalated from Level 1 that require advanced expertise. Expedite issue resolution for executives by coordinating across IT teams. Strong teamwork skills to collaborate effectively with other team members. Work with key stakeholders across different business segments to understand their needs and provide technical solutions. Troubleshoot moderate to complex hardware, software, network, and operating system issues. Lead projects to improve IT operations and systems. Collaborate with various groups to understand their technology needs and challenges. Take ownership of issues to ensure timely resolution according to SLA. Analyze, diagnose, and resolve moderately complex end-user problems. Provide remote support for systems and applications. Expedite issue resolution by coordinating with team members and management. Accurately document details of issues, troubleshooting, and resolutions. Maintain knowledge base articles to assist other technicians. Identify appropriate assignment groups and transfer tickets accordingly. Provide on-call support during non-business hours when needed. Other duties as assigned YOU HAVE: Ideally 5+ years of experience in enterprise IT support Ideally 3+ years of experience working directly with C-Suite Executive's, Presidents, and VPs Ideally 5+ years supporting Windows and iOS environments in large enterprises Expertise supporting Microsoft Teams, conference rooms, and boardroom Logitech Tap and Crestron device experience a plus Expert knowledge of Windows 10/11, Office 365, iOS, device management. Experience with SCCM, Azure AD, Active Directory, O365 Experience with disk imaging including PXE booting devices using SCCM. Working skills with core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs. Experience supporting the deployment and changes of networking infrastructure. Maintain accurate inventory of IT assets. Strong leadership and project management skills. Ability to manage executive relationships with poise and professionalism. Strong problem solving and advanced troubleshooting skills. Excellent written and verbal communication abilities. Detail-oriented with strong documentation skills. Ability to meet physical demands of role. Desire to continuously expand your technical knowledge. Experience working with ticket management systems (FreshService experience a plus). . WE HAVE: A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation. Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at ************** Commitment to strengthen communities where our employees live and work We encourage and support the philanthropic activities of our employees worldwide Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being: Innovative & adaptable Dedicated to absolute integrity Focused on the customer first Respectful and team oriented Optimistic and energizing Accountable for performance Benefits to support the lives of our employees Pay Transparency nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply. Compensation Range: $26.10 - $48.50 Per Hour Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives. Benefit Overview At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes: Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance. A 401(k) retirement plan and an employee stock purchase plan - both include a company match. Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection. At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth. #LI-OR1 #LI-Onsite #INDOTH

Full-time Description A CAREER AT CAPTRUE Working at Captrue, you'll experience a culture that is made up of a group of people who are supportive, innovative, collaborative, and caring towards each other and the customers we serve. Captrue is looking for a Technical Support Analyst to join our team. This is a hybrid, full-time position located in our Blaine, MN office. Join our team and help us change the way healthcare is financed, disclosed and delivered. WHO WE ARE Captrue is an internal shared services company providing support to our third-party administrator Company, Captrue Benefits and our MGU company TPAC, located in Minneapolis, Minnesota. Our mission is to change the way healthcare is financed, disclosed and delivered. We need people who value honesty and transparency; people who take ownership and responsibility of whatever they are doing. We seek individuals who value all people and interact with humility and respect; people who like to dig deep into issues, who are curious and who understand life is about more than work. If you believe in our mission and share our Core Values, then we would like to talk about how we can make a positive impact together. OUR VISION FOR THIS KEY ROLE As a Technical Support Analyst, you'll have the opportunity to provide technical assistance to internal users and support the organization's infrastructure and internal home-built solutions, as well as the IT needs for our third-party administrator Company, Captrue Benefits and our MGU company TPAC. This role involves troubleshooting hardware, software, and network issues, assisting with cybersecurity operations, and ensuring timely resolution of support requests. The analyst will collaborate with cross-functional teams to maintain system reliability and security. A SAMPLE OF WHAT YOU'LL GET TO DO IN THIS JOB · Respond to and resolve help desk tickets related to hardware, software, and network issues. · Assist in the setup, configuration, and maintenance of desktops, laptops, and mobile devices. · Monitor and escalate cybersecurity alerts; assist in implementing security best practices in coordination with external vendor. · Maintain and support existing in-house software and solutions. · Maintain accurate documentation of systems, procedures, and support activities. · Coordinate with IT team to deploy updates, patches, and security enhancements. · Track and manage IT inventory, including procurement and lifecycle management. · Provide excellent customer service and communicate technical solutions clearly to non-technical users. Requirements WHAT YOU'LL BRING TO THE JOB · Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience. · 1-3 years of experience in a technical support or IT help desk role. · Proficiency with Microsoft Office Suite, Windows and mac OS environments. · Familiarity with ticketing systems and basic networking concepts. · Strong problem-solving and organizational skills. · Basic knowledge of cybersecurity principles and tools. · IT certifications such as CompTIA A+, Network+, or Security+. · Excellent verbal and written communication skills. · Excellent interpersonal and customer service skills. · Proficient with Microsoft Office Suite or related software. Salary Description $62,000-$67,000

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job DescriptionJob SummaryWe are seeking a skilled and customer-focused Help Desk Technician to provide technical support and assistance to end-users. This role involves troubleshooting hardware, software, and network issues, ensuring timely resolution, and maintaining high levels of customer satisfaction. Key Responsibilities Respond to user inquiries via phone, email, or ticketing system in a timely manner. Diagnose and resolve hardware, software, and network connectivity issues. Provide remote and on-site support for desktops, laptops, mobile devices, and peripherals. Document all support interactions and resolutions in the ticketing system. Collaborate with IT teams to identify recurring issues and recommend process improvements. Maintain knowledge of company systems, applications, and security protocols. Required Skills & Qualifications High school diploma or equivalent; Associate degree in IT or related field preferred. 12 years of experience in help desk or IT support roles. Strong troubleshooting skills and knowledge of Windows, mac OS, and Microsoft Office 365. Familiarity with networking concepts, VPN technologies, and remote connectivity tools. Excellent communication and interpersonal skills. Ability to multitask and prioritize in a fast-paced environment. Preferred Certifications Microsoft Technology Associate (MTA) or similar certifications. CompTIA A+ or Network+ is a plus.

IT Support Specialist Company: Large Government Agency We are seeking a highly skilled and dedicated IT Support Specialist to join our team at a large government agency. As an IT Support Specialist, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to work efficiently in a fast-paced environment. Key Responsibilities: - Provide technical support to employees via phone, email, or in-person - Troubleshoot and resolve hardware, software, and network issues - Install, configure, and maintain computer systems, applications, and peripherals - Monitor and maintain the performance of IT systems and networks - Assist with the implementation of new technology and upgrades - Create and maintain documentation for IT processes and procedures - Collaborate with other IT team members to identify and resolve complex technical problems - Train and support employees on the use of technology and software - Stay up-to-date with the latest technology trends and developments - Adhere to security protocols and maintain data confidentiality - Participate in on-call rotation for after-hours support as needed Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - Minimum of 3 years of experience in IT support - Strong knowledge of Windows and Mac operating systems - Experience with troubleshooting hardware, software, and network issues - Familiarity with Active Directory, Microsoft Office, and other common business applications - Excellent communication and customer service skills - Ability to work independently and in a team environment - Strong problem-solving and analytical skills - Ability to prioritize and manage multiple tasks in a fast-paced environment - Experience working in a government agency or similar environment is a plus We Offer: - Competitive salary and benefits package - Opportunities for professional growth and development - A dynamic and collaborative work environment - The chance to make a positive impact on the community through your work If you are a highly motivated and skilled IT Support Specialist looking for an exciting opportunity to work with a large government agency, we encourage you to apply for this position. We are committed to creating a diverse and inclusive workplace and welcome applicants of all backgrounds. Join our team and help us deliver high-quality IT support to our employees and the community.

Legence (****************************** (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems-enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world's most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients. **IT Audit Specialist - ITGC, SOC 2 & SOX Compliance** **Location:** + San Jose / Bay Area: + Minneapolis: + Houston: + Louisville: **Employment Type:** Full-Time **Remote/Hybrid Options:** Hybrid Role Salary Range: $120k-$150k, depending on experience **About the Role** We are seeking a highly skilled IT Audit Specialist to lead IT General Controls (ITGC) audits in support of SOC 2 and SOX compliance. This role is critical to ensuring the integrity, reliability, and security of our IT systems and processes. The ideal candidate will bring deep experience in ITGC audits, tool selection, continuous improvement, and cross-functional project management. **Key Responsibilities** + Lead the planning, execution, and reporting of ITGC audit controls as necessary to support audit activities. (e.g. SOC 2, SOX) + Manage audit readiness and coordination with external auditors and internal stakeholders. + Evaluate and enhance ITGC frameworks across infrastructure, applications, and data environments. + Drive continuous improvement initiatives to strengthen control environments and reduce audit findings. + Identify process and technology improvements to support ITGC monitoring, evidence collection, and automation. + Collaborate with IT, Security, and Compliance teams to ensure alignment with regulatory requirements. + Track and report on remediation efforts and control maturity. + Communicate audit results, risks, and recommendations clearly to technical and executive audiences. + Stay current on regulatory changes, audit trends, and emerging technologies. **Qualifications** + Bachelor's degree in Information Systems, Accounting, or related field. + 5+ years of experience managing ITGC audits, preferably in SOC 2 and SOX environments. + Strong understanding of IT control frameworks (e.g., COBIT, NIST, ISO 27001). + Proven experience with audit tool selection and implementation. + Excellent project management and stakeholder communication skills. + Professional certifications such as CISA, CISSP, or CRISC are strongly preferred. **Preferred Experience** + Familiarity with cloud platforms (AWS, Azure, GCP). + Experience with GRC platforms and audit automation tools. + Background in enterprise environments with complex IT landscapes. + Prior experience managing or leading audit activities We are unable to provide immigration sponsorship for this position. \#LI-JS1 #LI-Hybrid **Benefits Overview** **Health & Welfare:** Medical, dental, vision, prescription drug benefits, company-paid short term and long term disability, basic group life and AD&D, and mental wellness support through Spring Health **Time Off Benefits:** Paid vacation, company-paid holidays, and paid sick leave. **Financial Benefits:** 401(k) retirement savings plan **Reasonable Accommodations** If you need assistance or accommodations during the application or interview process, please contact us at ******************* or your dedicated recruiter with the job title and requisition number. **Third-Party Recruiting Disclaimer** Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence. **Pay Disclosure & Considerations** Where pay ranges are indicated, please note that a successful candidate's exact pay will be determined based relevant job-related factors, including any of the following: candidate's experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws. **Equal Employment Opportunity Employer** Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations. EEO is the Law **Job Details** **Pay Type** **Salary** **Education Level** **Bachelor's Degree** **Travel Required** **Yes** **Hiring Min Rate** **120,000 USD** **Hiring Max Rate** **150,000 USD**

Internship Description Who are we? Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company ,” we define success as a measure of the relationships we have built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That is the power of “nice.” At Western National, nice is something we work to bring to every person and organization with whom we partner and serve. Western National Mutual Insurance Company is seeking to expand its IT team by adding a Desktop Services Intern. Our company growth, combined with our focus on innovation, transformation, and investments in the customer experience are key drivers supporting the expansion of our team. The Desktop Services Intern will provide support to a variety of projects and initiatives, while playing a key role in our day-to-day operations. Does this interest you? Are you looking to jump start your career in the IT field? Directly assisting the Desktop Services team with a wide range of projects including resolving incidents and requests, resolving internal customer inquiries, and more! Partnering with multiple teams to build out Processes and procedures. Assisting with Security initiatives that may include Domain policy cleanup and other recommendations. Learning and assisting with the yearly laptop refresh. We ARE The Relationship Company ! We are successful because we differentiate ourselves through exceptional service and the customer experience. We are here for our policyholders and independent agents in their time of greatest need. Our super-regional footprint in the Midwest, Northwest and Alaska extends our reach and expands our network. Western National Intern Program Summary: Western National provides a robust internship program designed for individuals aiming to acquire valuable experience in the insurance industry. This program not only offers practical, hands-on opportunities and project work in partnership with our desktop services team; but interns will also have the opportunity to enhance their existing skill sets through a range of professional development activities, cultivate relationships with employees and fellow interns, and participate in impactful volunteer initiatives within the community. Position Summary: As a Desktop Services Intern in our Internship Program, you will be a key member of our Desktop Services Team. Possible takes that you will assist with include: Provides first point of contact for calls and walk-up incidents and service requests. Documents, addresses, and resolves basic incidents and requests. Logs all incidents and requests and engages other service desk resources to resolve incidents. Creates a positive customer support experience and builds strong relationships with internal customers. Communicates promptly on progress and handles customers with a consummately professional attitude. Performs special projects and other duties as assigned. Requirements What You'll Need to Succeed: Excellent time management and the ability to complete projects and assignments to meet deadlines. Good communication skills. Ability to listen and ask pertinent questions to gain understanding. Proficient use of various core systems, office and computer equipment and software packages. Two years of college preferred. Demonstrated ability to pay attention to details. Ability to follow process. Compensation Overview: The base pay offered for this position will be $20.00/hour. More About Western National Mutual Insurance Company: Western National is a growing, A+ rated group of property/casualty insurance companies serving individuals, families, and businesses in 20 states across the Midwest and Northwest U.S., including Alaska. Some of the recognitions we have received include: 2021 - 2025 Star Tribune Top Workplace Wards Top 50 performing Property/Casualty Insurance Company - 17 consecutive years 34th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal) Wellness by Design Platinum +Green Award (Hennepin County) Western National has long been known as “The Relationship Company ” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset. We also offer competitive pay, robust wellbeing programs, and a healthy work-life balance; and these attributes are just some of the reasons why half of our employees have chosen to stay with us for 10 or more years. Check out our website (*********************** for additional information about our company and the many reasons to work with Western National Insurance Group. Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary Description $20/Hour