How to hire an information technology technical services manager

How to hire an information technology technical services manager, step by step

Here's a step-by-step information technology technical services manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an information technology technical services manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new information technology technical services manager
• Step 8: Go through the hiring process checklist

What does an information technology technical services manager do?

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1. Identify your hiring needs

   Before you post your information technology technical services manager job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find an information technology technical services manager for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them an information technology technical services manager to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire an information technology technical services manager that fits the bill.

   This list shows salaries for various types of information technology technical services managers.

   Type of Information Technology Technical Services Manager	Description	Hourly rate
   Information Technology Technical Services Manager	Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.	$41-72
   Systems Manager	A systems manager is responsible for monitoring the operations of the information technology department, evaluating staff performance, developing strategic procedures to maximize productivity, and identifying business opportunities that would generate more revenues and profitability for the company. Systems managers inspect company networks to ensure the efficiency of the technology systems, conducting regular diagnostic tests, and installing upgrades to boost optimization... Show more	$36-73
   Vice President Of Information Technology	A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.	$52-111

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Project Management
   • ITIL
   • Service Management
   • Customer Service
   • ITSM
   • Process Improvement
   • Service Delivery
   • Level Agreements
   • Technical Support
   • Problem Management
   • Service Desk
   • Management Process
   • SQL Server
   • Incident Management

   Check all skills

   Responsibilities:

   • Lead SCCM client rollout to all servers.
   • Lead the redesign of systems to meet PCI and encryption compliance goals.
   • Manage the implementation of a global Unix environment in support of product development.
   • Manage design and planning for proprietary software that interfaces with the new ERP.
   • Develop project plans, coordinate completion of projects necessary to achieve and maintain HIPAA compliance.
   • Manage to a develop scorecard of KPIs to baseline and trend performance of all service areas.

   More information technology technical services manager duties

3. Make a budget

   Including a salary range in your information technology technical services manager job description helps attract top candidates to the position. An information technology technical services manager salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for an information technology technical services manager in Kansas may be lower than in California, and an entry-level information technology technical services manager usually earns less than a senior-level information technology technical services manager. Additionally, an information technology technical services manager with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average information technology technical services manager salary

   $114,021yearly

   $54.82 hourly rate

   ---

   Entry-level information technology technical services manager salary

   $86,000 yearly salary

   Updated December 5, 2025

   Average information technology technical services manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$144,089	$69
   2	Connecticut	$128,808	$62
   3	Michigan	$125,561	$60
   4	Washington	$124,321	$60
   5	Massachusetts	$123,324	$59
   6	New York	$119,379	$57
   7	Pennsylvania	$119,364	$57
   8	Illinois	$112,844	$54
   9	Ohio	$111,901	$54
   10	Maryland	$111,401	$54
   11	District of Columbia	$109,128	$52
   12	Florida	$106,823	$51
   13	North Carolina	$106,791	$51
   14	Texas	$105,445	$51
   15	Georgia	$102,759	$49
   16	Arkansas	$101,170	$49
   17	Nebraska	$100,878	$49
   18	Minnesota	$100,790	$48
   19	Hawaii	$95,526	$46
   20	Colorado	$94,326	$45

   Average information technology technical services manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Mayo Clinic	$155,901	$74.95	58
   2	Microsoft	$148,080	$71.19	148
   3	Safeway	$145,621	$70.01
   4	Adobe	$141,255	$67.91	21
   5	Citi	$141,119	$67.85	35
   6	Cisco	$139,863	$67.24	183
   7	Walmart	$139,782	$67.20	107
   8	Brookfield Properties	$138,010	$66.35	9
   9	Corning Incorporated	$137,255	$65.99	20
   10	Stifel Financial	$136,543	$65.65	13
   11	Kaiser Permanente	$133,149	$64.01	44
   12	Walgreens	$131,846	$63.39	15
   13	Stanley Black & Decker	$131,665	$63.30
   14	Ball	$130,659	$62.82	1
   15	Selective Insurance	$129,506	$62.26	1
   16	Alameda Health System	$129,455	$62.24	2
   17	Constellation Brands	$129,166	$62.10	6
   18	DTCC	$128,928	$61.98	36
   19	Westat	$127,004	$61.06
   20	Philips	$125,375	$60.28	15

4. Writing an information technology technical services manager job description

   An information technology technical services manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of an information technology technical services manager job description:

   Information technology technical services manager job description example

   At Jacobs, we don't settle - always looking beyond to raise the bar and deliver with excellence. We apply our knowledge and innovation as we look to the future with great optimism and focus. We don't settle until we give our best and know that we're making a difference.
   
   As the IT Service Configuration Manager, you'll join the Enterprise Service Management Office that ensures the Service Configuration Management (SCM) system is accurate and complete across the global organization. Working collaboratively with business leaders and key IT partners, you'll develop, implement, and oversee policies and procedures to mature the practice and grow its capabilities. The configuration manager is also responsible for chairing the Configuration Control Board.
   Here's what you'll do to make an impact:
   Follow and use the Service Configuration Management (SCM) practice, processes, procedures, work instructions, policies, required documentation, and tools. Design and establish standard operating procedures, documentation, protocols, processes, and procedures to support business as usual operations and practice continuity. Heavy focus on implementation and maintenance for the Common Service Data Model (CSDM) to support improved service offerings as part of a more connected approach. Building and maintaining a healthy Configuration Management Database (CMDB) with the focus on increasing service value and remaining relevant to our customers. Establish training program to mentor, train, and grow a team of SCM professionals and stakeholders. Support internal and external audits of SCM to ensure compliance with applicable laws, regulations, and business rules. Drive practice maturity through applying industry best practices, ITIL® 4, and Lean IT principles. Directly support organizational ITSM practices including Change Enablement, Incident, Problem, Event, and Release Management, Asset Management, Finance, and Procurement. Partner with Enterprise Architecture to map business capabilities and service offerings aligned enterprise service models. Manage changes to the configuration management system to ensure that the system is meeting the ongoing and evolving requirements of IT and the business. Collaborate with business leaders to ensure that the configuration management system is providing value to the organization. Chair meetings of the Configuration Control Board. Perform reporting, supervisory, and guidance tasks. Direct research, training, documentation, and compliance tasks. Maintain the quality of data within the configuration management system and database.
   As a Jacobs innovator, you'll collaborate with a team of geographically dispersed OCM gurus, while each of you discovers what drives you. At Jacobs, we believe in #TogetherBeyond, living inclusion, diversity, and cohesion; nurturing opportunity and encouraging career growth through mentorship and exemplary leadership; operating with the utmost integrity. We'll help you grow, pursue, and fulfill what inspires you - so we can make big impacts on the world, together.
   
   Advanced experience in related IT and/or Configuration Management roles. Experience working in a management or leadership role. Hands-on experience with CSDM implementation. Working knowledge and experience of the Service Configuration Management process (e.g., ITIL® 4, CoBIT 5, CMM, COSO, ISO/IEC 20000-12018). Demonstrated ability to effectively communicate technical business issues and solutions, and to coordinate activities to cross-functional teams. Extensive hands-on experience with ServiceNow. US citizenship.
   Ideally, you'll also have:
   Bachelor's degree in a relevant field Experience with Agile Project Management approaches, tools, and phases of the project lifecycle. ITIL v4 Certification High Velocity IT, or v3 equivalent (Service Transition and/or Release Control & Validation). ITIL Foundations Certification. Experience with ServiceNow Rome release. Experience in any of the following areas: IT operations, quality assurance, process engineering, service transition, service delivery, release management, customer service/communications experience. Experience working in a team-oriented, collaborative environment.
   #corpitjobs
   
   #LI-Remote

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5. Post your job

   There are a few common ways to find information technology technical services managers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your information technology technical services manager job on Zippia to find and recruit information technology technical services manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit information technology technical services managers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new information technology technical services manager

   Once you've selected the best information technology technical services manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new information technology technical services manager first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an information technology technical services manager?