Installment agent vs account representative

Differences between installment agent and account representative duties and responsibilities

Installment agent example responsibilities.

• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Book reservations verify availability and reconfirm accommodations.
• Upgrade, troubleshot, repair, and setup computers in store.
• Identify & troubleshot in-home network issues, virus/spyware removal, perform PC installations & repairs.
• Follow and maintain QA guidelines while documenting the customers questions with the appropriate escalations need.
• Handle supervisor escalations and agent QA monitoring.
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Account representative example responsibilities.

• Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
• Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
• Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
• Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
• Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
• Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.
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