Installment agent vs accounts receivable specialist

Differences between installment agent and accounts receivable specialist duties and responsibilities

Installment agent example responsibilities.

• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Book reservations verify availability and reconfirm accommodations.
• Upgrade, troubleshot, repair, and setup computers in store.
• Identify & troubleshot in-home network issues, virus/spyware removal, perform PC installations & repairs.
• Follow and maintain QA guidelines while documenting the customers questions with the appropriate escalations need.
• Handle supervisor escalations and agent QA monitoring.
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Accounts receivable specialist example responsibilities.

• Manage profitable accounts receivable ledgers for existing and new clientele maintaining accuracy of monies enter to appropriate relate account.
• Perform accounts reconciliations, complex invoice research, statement reconciliations, complex invoice research, statement reconciliation and journal entries.
• Follow company's standard operating procedures in cooperation with Medicare, Medicaid and private insurance providers to resolve billing issues.
• Cash and credit allocation of customer payments in ROSS ERP system.
• Prepare PowerPoint presentations, word documents, letters and spreadsheets while meeting deadlines.
• Reconcile direct billing accounts and adjust product pricing utilizing JD Edwards EnterpriseONE ERP system.
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