Installment agent vs collections representative

Differences between installment agent and collections representative duties and responsibilities

Installment agent example responsibilities.

• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Book reservations verify availability and reconfirm accommodations.
• Upgrade, troubleshot, repair, and setup computers in store.
• Identify & troubleshot in-home network issues, virus/spyware removal, perform PC installations & repairs.
• Follow and maintain QA guidelines while documenting the customers questions with the appropriate escalations need.
• Handle supervisor escalations and agent QA monitoring.
Show more

Collections representative example responsibilities.

• Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
• Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
• Submit all reconsideration and appeals if need.
• Conduct periodic data cleaning of queues balances deny with deny appeals.
• Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
• Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.
Show more