Insurance follow up representative vs account representative

The differences between insurance follow up representatives and account representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, an account representative has an average salary of $36,977, which is higher than the $33,022 average annual salary of an insurance follow up representative.

The top three skills for an insurance follow up representative include patients, customer service and medical billing. The most important skills for an account representative are customer service, patients, and patient accounts.

Insurance follow up representative vs account representative overview

	Insurance Follow Up Representative	Account Representative
Yearly salary	$33,022	$36,977
Hourly rate	$15.88	$17.78
Growth rate	6%	-8%
Number of jobs	57,034	183,446
Job satisfaction	5	-
Most common degree	Associate Degree, 28%	Bachelor's Degree, 52%
Average age	46	46
Years of experience	-	12

What does an insurance follow up representative do?

Insurance Follow Up Representatives are responsible for processing and bringing claim resolution to outstanding medical insurance accounts for a healthcare organization. Their duties include managing status account updates, assessing the course of action for accounts, conducting outbound calls, handling incoming calls, and processing correspondences with relevant parties involved. They also perform reconciliation, issue escalation to team leaders, and ensure compliance with company policies and regulations.

What does an account representative do?

Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly. They also check up on clients to see if they are still satisfied with the products or services of the company. They also create new accounts by welcoming new clients and assisting them in their needs. Account representatives manage client inquiries and process client requests. They also address complaints and ensure that any challenges are mitigated and that clients remain with the company.

Insurance follow up representative vs account representative salary

Insurance follow up representatives and account representatives have different pay scales, as shown below.

	Insurance Follow Up Representative	Account Representative
Average salary	$33,022	$36,977
Salary range	Between $26,000 And $41,000	Between $26,000 And $51,000
Highest paying City	-	Los Angeles, CA
Highest paying state	-	California
Best paying company	-	New Relic
Best paying industry	-	Finance

Differences between insurance follow up representative and account representative education

There are a few differences between an insurance follow up representative and an account representative in terms of educational background:

	Insurance Follow Up Representative	Account Representative
Most common degree	Associate Degree, 28%	Bachelor's Degree, 52%
Most common major	Health Care Administration	Business
Most common college	University of Pennsylvania	-

Insurance follow up representative vs account representative demographics

Here are the differences between insurance follow up representatives' and account representatives' demographics:

	Insurance Follow Up Representative	Account Representative
Average age	46	46
Gender ratio	Male, 11.3% Female, 88.7%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.7% Asian, 4.8% White, 66.5% American Indian and Alaska Native, 0.1%	Black or African American, 12.5% Unknown, 4.2% Hispanic or Latino, 17.3% Asian, 3.9% White, 61.6% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	8%

Differences between insurance follow up representative and account representative duties and responsibilities

Insurance follow up representative example responsibilities.

Conduct analysis/research and lead dispute resolutions in appeals processes.
Cold-Cal to generate leads for individual life and disability insurance and annuities.
Network with various patient accounts financial officers of several medical centers and hospitals to certify uninsure patients for Medicaid.
Study ICD-9 and ICD-10 to gain further knowledge of the new changes coming within the coding.
Maintain all HIPPA rules, regulations and guidelines.
Apply all HIPPA rules and regulations to all accounts.

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Account representative example responsibilities.

Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.

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Insurance follow up representative vs account representative skills

Common insurance follow up representative skills

Patients, 17%
Customer Service, 10%
Medical Billing, 7%
Patient Accounts, 7%
Phone Calls, 6%
Appeals, 6%

Common account representative skills

Customer Service, 21%
Patients, 18%
Patient Accounts, 5%
Data Entry, 3%
Medicaid, 3%
Customer Satisfaction, 3%

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Zippia Careers
Sales Industry
Insurance Follow Up Representative
Insurance Follow Up Representative vs Account Representative

Updated January 8, 2025

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