Insurance follow up representative vs biller

The differences between insurance follow up representatives and billers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a biller has an average salary of $38,333, which is higher than the $33,022 average annual salary of an insurance follow up representative.

The top three skills for an insurance follow up representative include patients, customer service and medical billing. The most important skills for a biller are patients, customer service, and data entry.

Insurance follow up representative vs biller overview

	Insurance Follow Up Representative	Biller
Yearly salary	$33,022	$38,333
Hourly rate	$15.88	$18.43
Growth rate	6%	-3%
Number of jobs	57,034	35,740
Job satisfaction	5	-
Most common degree	Associate Degree, 28%	Associate Degree, 28%
Average age	46	46
Years of experience	-	2

What does an insurance follow up representative do?

Insurance Follow Up Representatives are responsible for processing and bringing claim resolution to outstanding medical insurance accounts for a healthcare organization. Their duties include managing status account updates, assessing the course of action for accounts, conducting outbound calls, handling incoming calls, and processing correspondences with relevant parties involved. They also perform reconciliation, issue escalation to team leaders, and ensure compliance with company policies and regulations.

What does a biller do?

Billers are medical professionals who are responsible for translating health care services into medical claims to be submitted to insurance companies. These billers are required to obtain patient medical records and interpret them to determine the billable units and services. They must manage all aspects of the medical billing process and make necessary contacts with insurance payers or patients to ensure maximum reimbursements. Billers must also provide services that are associated with internal and external customer billing and payment processing operations.

Insurance follow up representative vs biller salary

Insurance follow up representatives and billers have different pay scales, as shown below.

	Insurance Follow Up Representative	Biller
Average salary	$33,022	$38,333
Salary range	Between $26,000 And $41,000	Between $29,000 And $49,000
Highest paying City	-	Washington, DC
Highest paying state	-	Washington
Best paying company	-	UC Merced
Best paying industry	-	Manufacturing

Differences between insurance follow up representative and biller education

There are a few differences between an insurance follow up representative and a biller in terms of educational background:

	Insurance Follow Up Representative	Biller
Most common degree	Associate Degree, 28%	Associate Degree, 28%
Most common major	Health Care Administration	Health Care Administration
Most common college	University of Pennsylvania	Stanford University

Insurance follow up representative vs biller demographics

Here are the differences between insurance follow up representatives' and billers' demographics:

	Insurance Follow Up Representative	Biller
Average age	46	46
Gender ratio	Male, 11.3% Female, 88.7%	Male, 11.6% Female, 88.4%
Race ratio	Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.7% Asian, 4.8% White, 66.5% American Indian and Alaska Native, 0.1%	Black or African American, 9.4% Unknown, 4.3% Hispanic or Latino, 21.8% Asian, 6.8% White, 56.9% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between insurance follow up representative and biller duties and responsibilities

Insurance follow up representative example responsibilities.

Conduct analysis/research and lead dispute resolutions in appeals processes.
Cold-Cal to generate leads for individual life and disability insurance and annuities.
Network with various patient accounts financial officers of several medical centers and hospitals to certify uninsure patients for Medicaid.
Study ICD-9 and ICD-10 to gain further knowledge of the new changes coming within the coding.
Maintain all HIPPA rules, regulations and guidelines.
Apply all HIPPA rules and regulations to all accounts.

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Biller example responsibilities.

Manage payer requirements, regulatory compliance requirements, HIPAA privacy and security requirements, medical terminology and general revenue cycle procedures.
Ensure all ICD-9 and CPT coding are correct and forward any errors to the appropriate departments to correct.
Prepare forms for CPT-4 and ICD-9 coding.
Acquire a working knowledge of revenue codes and HCPCS codes.
Answer phones, review, verifying insurance and ICD-9 coding of service reports.
Maintain confidentiality of all pertinent client information in compliance with HIPAA laws and regulations.

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Insurance follow up representative vs biller skills

Common insurance follow up representative skills

Patients, 17%
Customer Service, 10%
Medical Billing, 7%
Patient Accounts, 7%
Phone Calls, 6%
Appeals, 6%

Common biller skills

Patients, 18%
Customer Service, 10%
Data Entry, 6%
CPT, 5%
Medicaid, 4%
Patient Accounts, 4%

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Zippia Careers
Sales Industry
Insurance Follow Up Representative
Insurance Follow Up Representative vs Biller

Updated January 8, 2025

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