Insurance follow up representative vs insurance broker

The differences between insurance follow up representatives and insurance brokers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an insurance broker has an average salary of $94,006, which is higher than the $33,022 average annual salary of an insurance follow up representative.

The top three skills for an insurance follow up representative include patients, customer service and medical billing. The most important skills for an insurance broker are customer service, life insurance products, and lead generation.

Insurance follow up representative vs insurance broker overview

	Insurance Follow Up Representative	Insurance Broker
Yearly salary	$33,022	$94,006
Hourly rate	$15.88	$45.20
Growth rate	6%	6%
Number of jobs	57,034	38,403
Job satisfaction	5	-
Most common degree	Associate Degree, 28%	Bachelor's Degree, 64%
Average age	46	46
Years of experience	-	-

What does an insurance follow up representative do?

Insurance Follow Up Representatives are responsible for processing and bringing claim resolution to outstanding medical insurance accounts for a healthcare organization. Their duties include managing status account updates, assessing the course of action for accounts, conducting outbound calls, handling incoming calls, and processing correspondences with relevant parties involved. They also perform reconciliation, issue escalation to team leaders, and ensure compliance with company policies and regulations.

What does an insurance broker do?

Insurance brokers are responsible for assisting clients to determine their liability risks and in selecting the appropriate policies for their family, home, business, or automobile to ensure their protection. They direct clients in creating a sound decision and supply them with a variety of quotes that best suit their needs. Their duties include demonstrating the benefits, terms, conditions, and suspension for a number of participating insurance policies. Also, they may negotiate lesser rates for their clients and continue in guiding these clients in technical issues like filing a claim or changing their insurance coverage.

Insurance follow up representative vs insurance broker salary

Insurance follow up representatives and insurance brokers have different pay scales, as shown below.

	Insurance Follow Up Representative	Insurance Broker
Average salary	$33,022	$94,006
Salary range	Between $26,000 And $41,000	Between $62,000 And $141,000
Highest paying City	-	Birmingham, AL
Highest paying state	-	Washington
Best paying company	-	Liberty Mutual Insurance
Best paying industry	-	Insurance

Differences between insurance follow up representative and insurance broker education

There are a few differences between an insurance follow up representative and an insurance broker in terms of educational background:

	Insurance Follow Up Representative	Insurance Broker
Most common degree	Associate Degree, 28%	Bachelor's Degree, 64%
Most common major	Health Care Administration	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Insurance follow up representative vs insurance broker demographics

Here are the differences between insurance follow up representatives' and insurance brokers' demographics:

	Insurance Follow Up Representative	Insurance Broker
Average age	46	46
Gender ratio	Male, 11.3% Female, 88.7%	Male, 62.5% Female, 37.5%
Race ratio	Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.7% Asian, 4.8% White, 66.5% American Indian and Alaska Native, 0.1%	Black or African American, 9.3% Unknown, 3.6% Hispanic or Latino, 15.9% Asian, 4.9% White, 66.2% American Indian and Alaska Native, 0.1%
LGBT Percentage	7%	7%

Differences between insurance follow up representative and insurance broker duties and responsibilities

Insurance follow up representative example responsibilities.

Conduct analysis/research and lead dispute resolutions in appeals processes.
Cold-Cal to generate leads for individual life and disability insurance and annuities.
Network with various patient accounts financial officers of several medical centers and hospitals to certify uninsure patients for Medicaid.
Study ICD-9 and ICD-10 to gain further knowledge of the new changes coming within the coding.
Maintain all HIPPA rules, regulations and guidelines.
Apply all HIPPA rules and regulations to all accounts.

Show more

Insurance broker example responsibilities.

Used consultative upselling techniques to provide leads
Work as an independent financial planner selling life insurance and annuities to individuals and families
Facilitate communications between doctors, hospitals, third party insurance companies and patients to obtain and verify patient billing information.
Deliver on the GEICO promise to customers by solving problems and giving competent insurance advice in a courteous and proficient manner.

Insurance follow up representative vs insurance broker skills

Common insurance follow up representative skills

Patients, 17%
Customer Service, 10%
Medical Billing, 7%
Patient Accounts, 7%
Phone Calls, 6%
Appeals, 6%

Common insurance broker skills

Customer Service, 11%
Life Insurance Products, 8%
Lead Generation, 8%
Financial Resources, 8%
Annuities, 8%
Insurance Carriers, 6%

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Sales Industry
Insurance Follow Up Representative
Insurance Follow Up Representative vs Insurance Broker

Updated January 8, 2025

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