Insurance follow up representative vs registration representative

The differences between insurance follow up representatives and registration representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a registration representative has an average salary of $34,021, which is higher than the $33,022 average annual salary of an insurance follow up representative.

The top three skills for an insurance follow up representative include patients, customer service and medical billing. The most important skills for a registration representative are patients, medical terminology, and patient care.

Insurance follow up representative vs registration representative overview

	Insurance Follow Up Representative	Registration Representative
Yearly salary	$33,022	$34,021
Hourly rate	$15.88	$16.36
Growth rate	6%	-4%
Number of jobs	57,034	118,803
Job satisfaction	5	-
Most common degree	Associate Degree, 28%	Bachelor's Degree, 35%
Average age	46	40
Years of experience	-	4

What does an insurance follow up representative do?

Insurance Follow Up Representatives are responsible for processing and bringing claim resolution to outstanding medical insurance accounts for a healthcare organization. Their duties include managing status account updates, assessing the course of action for accounts, conducting outbound calls, handling incoming calls, and processing correspondences with relevant parties involved. They also perform reconciliation, issue escalation to team leaders, and ensure compliance with company policies and regulations.

What does a registration representative do?

In medical facilities, a registration representative serves as the patients' first point of contact in clinics and hospitals. They primarily greet patients, identify their needs, gather personal and medical information, and assist them in filling out forms. They must also handle admission and discharge procedures, process payments, arrange payment plans, and collect insurance information. Furthermore, as a registered representative, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

Insurance follow up representative vs registration representative salary

Insurance follow up representatives and registration representatives have different pay scales, as shown below.

	Insurance Follow Up Representative	Registration Representative
Average salary	$33,022	$34,021
Salary range	Between $26,000 And $41,000	Between $26,000 And $42,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	UMass Memorial Health
Best paying industry	-	Health Care

Differences between insurance follow up representative and registration representative education

There are a few differences between an insurance follow up representative and a registration representative in terms of educational background:

	Insurance Follow Up Representative	Registration Representative
Most common degree	Associate Degree, 28%	Bachelor's Degree, 35%
Most common major	Health Care Administration	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Insurance follow up representative vs registration representative demographics

Here are the differences between insurance follow up representatives' and registration representatives' demographics:

	Insurance Follow Up Representative	Registration Representative
Average age	46	40
Gender ratio	Male, 11.3% Female, 88.7%	Male, 13.9% Female, 86.1%
Race ratio	Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.7% Asian, 4.8% White, 66.5% American Indian and Alaska Native, 0.1%	Black or African American, 11.6% Unknown, 4.9% Hispanic or Latino, 21.3% Asian, 6.4% White, 55.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between insurance follow up representative and registration representative duties and responsibilities

Insurance follow up representative example responsibilities.

Conduct analysis/research and lead dispute resolutions in appeals processes.
Cold-Cal to generate leads for individual life and disability insurance and annuities.
Network with various patient accounts financial officers of several medical centers and hospitals to certify uninsure patients for Medicaid.
Study ICD-9 and ICD-10 to gain further knowledge of the new changes coming within the coding.
Maintain all HIPPA rules, regulations and guidelines.
Apply all HIPPA rules and regulations to all accounts.

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Registration representative example responsibilities.

Work with third party payer requirements including Medicare, Medicaid (AHCCCS), manage care plans, and commercial plans.
Manage and update demographic and insurance information, including authorizations and referrals, while demonstrating HIPPA confidentiality regulations.
Verify eligibility and insurance benefits for patients, including Medicare, Medicaid, private insurance and workers' compensation.
Maintain patient privacy in accordance with HIPAA with a high level of professionalism, compassion, productivity, and accuracy.
Maintain proficient level of knowledge regarding Medicare requirements, HIPAA compliance and reimbursement criteria.
Complete registration process for inpatients, outpatients, and emergency patients accurately and efficiently in accordance with policies and procedures.

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Insurance follow up representative vs registration representative skills

Common insurance follow up representative skills

Patients, 17%
Customer Service, 10%
Medical Billing, 7%
Patient Accounts, 7%
Phone Calls, 6%
Appeals, 6%

Common registration representative skills

Patients, 25%
Medical Terminology, 10%
Patient Care, 6%
Customer Service, 6%
Health Insurance, 5%
Patient Registration, 4%

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Zippia Careers
Sales Industry
Insurance Follow Up Representative
Insurance Follow Up Representative vs Registration Representative

Updated January 8, 2025

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