Junior technical analyst vs senior technical analyst

Differences between junior technical analyst and senior technical analyst duties and responsibilities

Junior technical analyst example responsibilities.

• Manage and maintain VMware infrastructure.
• credit card system, money order machine, cash register (POS), touch screen, and scanners . )
• Assist users with printer issues, VPN connections and password resets.
• Create new management system for PC deployment allowing easier deployment of new computers.
• Facilitate remote desktop and server support, configuration, installations and deployments by coordinating service among subject matter experts as needed.
• Case work include gathering logs and configuration details and documenting case within Salesforce, including any resolutions recommend.

Senior technical analyst example responsibilities.

• Perform PC imaging and manage active directory accounts.
• Manage various OS and database specific upgrades on Linux/Windows environment.
• Develop integration and automation of ITIL processes in order to achieve superior service management.
• Develop Unix shell scripts to streamline and automate operations processes as well as application monitors across multiple enterprise applications and databases.
• Manage business requirements gathering for functionality development and interface definition from the legacy systems to the CRM and SA management applications.
• Develop utility programs that allows QA testers to easily verify that data imported/export to/from space management system are correct.
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