Junior technical analyst vs technical support representative

Differences between junior technical analyst and technical support representative duties and responsibilities

Junior technical analyst example responsibilities.

• Manage and maintain VMware infrastructure.
• credit card system, money order machine, cash register (POS), touch screen, and scanners . )
• Assist users with printer issues, VPN connections and password resets.
• Create new management system for PC deployment allowing easier deployment of new computers.
• Facilitate remote desktop and server support, configuration, installations and deployments by coordinating service among subject matter experts as needed.
• Case work include gathering logs and configuration details and documenting case within Salesforce, including any resolutions recommend.

Technical support representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
• Generate nationwide reservations provide customer service and negotiating customer dispute (inbound and outbound calls).
• Work with QA to identify problems and resolutions base on customer issues.
• Provide product information to customers inquiring about their iPhone, iPod, and iPad features.
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