Media director vs director, customer relations

The differences between media directors and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a media director and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $112,564 average annual salary of a media director.

The top three skills for a media director include digital marketing, video production and media planning. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.

Media director vs director, customer relations overview

	Media Director	Director, Customer Relations
Yearly salary	$112,564	$134,672
Hourly rate	$54.12	$64.75
Growth rate	8%	8%
Number of jobs	22,511	26,470
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 76%	Bachelor's Degree, 65%
Average age	42	42
Years of experience	4	4

What does a media director do?

A media director spearheads and oversees a company's entire media-related activities, including marketing and advertising campaigns. They are in charge of setting goals and guidelines, liaising and building positive relationships with external parties, conceptualizing plans for projects and campaigns, and developing strategies to optimize operations. It is also their duty to address issues and concerns, resolving them promptly and efficiently. Furthermore, as a media director, it is essential to monitor the progress of different teams, leading and encouraging them to reach goals while implementing the company's policies and regulations.

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

Media director vs director, customer relations salary

Media directors and directors, customer relations have different pay scales, as shown below.

	Media Director	Director, Customer Relations
Average salary	$112,564	$134,672
Salary range	Between $73,000 And $172,000	Between $91,000 And $197,000
Highest paying City	San Francisco, CA	Carson City, NV
Highest paying state	Nevada	Nevada
Best paying company	Google	California Resources
Best paying industry	Professional	Manufacturing

Differences between media director and director, customer relations education

There are a few differences between a media director and a director, customer relations in terms of educational background:

	Media Director	Director, Customer Relations
Most common degree	Bachelor's Degree, 76%	Bachelor's Degree, 65%
Most common major	Communication	Business
Most common college	Stanford University	Stanford University

Media director vs director, customer relations demographics

Here are the differences between media directors' and directors, customer relations' demographics:

	Media Director	Director, Customer Relations
Average age	42	42
Gender ratio	Male, 62.0% Female, 38.0%	Male, 46.1% Female, 53.9%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.7% American Indian and Alaska Native, 0.4%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between media director and director, customer relations duties and responsibilities

Media director example responsibilities.

Manage course creation process from media asset creation to LMS formatting.
Manage a team performing mastering and short run duplication of 1000-1500 fully finish DVD products per day.
Manage online advertising including multiple search engine sponsor link (PPC) campaigns and display campaigns with different traffic providers/networks.
Utilize basic HTML, CSS and advance Photoshop techniques to maintain and update the website.
Maintain $2600 pvr while keeping high CSI and SSI.
Record video clips and post on YouTube and website.

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Media director vs director, customer relations skills

Common media director skills

Digital Marketing, 10%
Video Production, 9%
Media Planning, 6%
Client Relationships, 5%
Facebook, 4%
TV, 4%

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

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Media Director
Media Director vs Director, Customer Relations

Updated January 8, 2025

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