Network support administrator vs support analyst

The differences between network support administrators and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network support administrator and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $62,851 average annual salary of a network support administrator.

The top three skills for a network support administrator include windows server, switches and PC. The most important skills for a support analyst are customer service, troubleshoot, and technical support.

Network support administrator vs support analyst overview

	Network Support Administrator	Support Analyst
Yearly salary	$62,851	$75,989
Hourly rate	$30.22	$36.53
Growth rate	5%	10%
Number of jobs	164,554	107,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 62%
Average age	43	42
Years of experience	2	2

Network support administrator vs support analyst salary

Network support administrators and support analysts have different pay scales, as shown below.

	Network Support Administrator	Support Analyst
Average salary	$62,851	$75,989
Salary range	Between $42,000 And $92,000	Between $50,000 And $114,000
Highest paying City	Santa Clara, CA	Jersey City, NJ
Highest paying state	California	New Jersey
Best paying company	Hologic	The Citadel
Best paying industry	Technology	Finance

Differences between network support administrator and support analyst education

There are a few differences between a network support administrator and a support analyst in terms of educational background:

	Network Support Administrator	Support Analyst
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 62%
Most common major	Computer Science	Business
Most common college	Stanford University	Stanford University

Network support administrator vs support analyst demographics

Here are the differences between network support administrators' and support analysts' demographics:

	Network Support Administrator	Support Analyst
Average age	43	42
Gender ratio	Male, 85.8% Female, 14.2%	Male, 63.1% Female, 36.9%
Race ratio	Black or African American, 9.0% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 9.1% White, 63.8% American Indian and Alaska Native, 0.3%	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4%
LGBT Percentage	9%	11%

Differences between network support administrator and support analyst duties and responsibilities

Network support administrator example responsibilities.

Manage VoIP and Cisco phone systems and set up Cisco lab for Cisco/CCNA program.
Manage cloud base hosting for clients including client's network DNS, office 365 and Google Apps.
Manage OS and hardware installations and configurations.
Support DNS and DHCP configuration for corporate and remote locations.
Monitor VMWare virtual machine's performance and disaster recovery replication jobs to Colo.
Perform dual functions within the company: PC and network support for internal staff and ISP support for external customer base.

Support analyst example responsibilities.

Manage support activities in the CRM.
Assist customers with configuring routers, high speed DSL modems, and cable broadband modems to achieve VoIP registrations and connectivity.
Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
Develop client case reports and dashboards within Salesforce CRM.
Create web pages (HTML and PDF) for intranet.
Perform hardware installations for LAN connection.

Network support administrator vs support analyst skills

Common network support administrator skills

Windows Server, 9%
Switches, 6%
PC, 6%
Desktop Support, 5%
Technical Support, 5%
Network Printers, 4%

Common support analyst skills

Customer Service, 16%
Troubleshoot, 7%
Technical Support, 5%
Application Support, 5%
Patients, 4%
Issue Resolution, 4%

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Network Support Administrator
Network Support Administrator vs Support Analyst

Updated January 8, 2025

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