Network support manager vs support analyst

Differences between network support manager and support analyst duties and responsibilities

Network support manager example responsibilities.

• Manage internal and external DNS, routers, and network distribution hardware.
• Manage EDMC's TCP/IP base wide-area network that provide centralized access to the company's financial and student information systems.
• Support development efforts by constructing test environments, installing operating systems, managing firewall configuration.
• Implement an automate electronic PC inventory collection tool that provide mechanism to manage PC assets.
• Manage network security including firewalls, penetration testing, patching and physical security of the environment.
• Manage and align short- and long-term operational strategy and initiatives in carrier transport and IP applications.
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Support analyst example responsibilities.

• Manage support activities in the CRM.
• Assist customers with configuring routers, high speed DSL modems, and cable broadband modems to achieve VoIP registrations and connectivity.
• Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
• Develop client case reports and dashboards within Salesforce CRM.
• Create web pages (HTML and PDF) for intranet.
• Perform hardware installations for LAN connection.
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