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Network technician lead vs lead support technician

The differences between network technician leads and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network technician lead and a lead support technician. Additionally, a network technician lead has an average salary of $106,974, which is higher than the $95,420 average annual salary of a lead support technician.

The top three skills for a network technician lead include troubleshoot, switches and network operations. The most important skills for a lead support technician are database, customer service, and customer satisfaction.

Network technician lead vs lead support technician overview

Network Technician LeadLead Support Technician
Yearly salary$106,974$95,420
Hourly rate$51.43$45.88
Growth rate5%10%
Number of jobs74,021115,952
Job satisfaction--
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 54%
Average age4342
Years of experience22

Network technician lead vs lead support technician salary

Network technician leads and lead support technicians have different pay scales, as shown below.

Network Technician LeadLead Support Technician
Average salary$106,974$95,420
Salary rangeBetween $74,000 And $153,000Between $64,000 And $140,000
Highest paying CitySacramento, CASan Francisco, CA
Highest paying stateCaliforniaNew Jersey
Best paying companyMetaGoogle
Best paying industryRetailTechnology

Differences between network technician lead and lead support technician education

There are a few differences between a network technician lead and a lead support technician in terms of educational background:

Network Technician LeadLead Support Technician
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 54%
Most common majorComputer ScienceComputer Science
Most common collegeUniversity of PennsylvaniaStanford University

Network technician lead vs lead support technician demographics

Here are the differences between network technician leads' and lead support technicians' demographics:

Network Technician LeadLead Support Technician
Average age4342
Gender ratioMale, 84.5% Female, 15.5%Male, 81.1% Female, 18.9%
Race ratioBlack or African American, 9.0% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 10.4% White, 62.6% American Indian and Alaska Native, 0.3%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between network technician lead and lead support technician duties and responsibilities

Network technician lead example responsibilities.

  • Manage everything from DNS to VPN and everything in between.
  • Install, configure and manage multiple VoIP phone systems for clients.
  • Recommend, engineer and manage office systems, including centralize productivity and communication systems such as e-mail and centralize desktop environments.
  • Install, setup, configure and maintain LAN routers, hubs, switches, network printers and peripherals.
  • Advance quickly to lead a technical crew in turnkey network implementations to include wiring, switches, routers and firewalls.
  • Support firewalls and routers (including Cisco), and various LAN/WAN setups.
  • Show more

Lead support technician example responsibilities.

  • Manage communications capabilities, including FTP, TCP/IP, direct connect, and modem.
  • Manage user problems with Citrix XenApp by clearing problematic connections to allow users to reconnect and use their applications.
  • Work with multiple virtualization software programs (Citrix XenCenter, ESXI vSphere); utilize Salesforce to manage support tickets.
  • Install network LAN equipment by running Cat5e cabling and setting up network switches and routers.
  • Used UNIX script for compiling and deployment.
  • Provide support to DoD secure project areas.
  • Show more

Network technician lead vs lead support technician skills

Common network technician lead skills
  • Troubleshoot, 6%
  • Switches, 5%
  • Network Operations, 4%
  • Customer Service, 4%
  • Technical Support, 4%
  • Routers, 3%
Common lead support technician skills
  • Database, 8%
  • Customer Service, 6%
  • Customer Satisfaction, 5%
  • Java, 4%
  • Customer Support, 4%
  • OS, 4%

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