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Night auditor vs desk assistant

The differences between night auditors and desk assistants can be seen in a few details. Each job has different responsibilities and duties. Additionally, a night auditor has an average salary of $31,498, which is higher than the $27,353 average annual salary of a desk assistant.

The top three skills for a night auditor include reservations, check-in and guest service. The most important skills for a desk assistant are customer service, residential life, and phone calls.

Night auditor vs desk assistant overview

Night AuditorDesk Assistant
Yearly salary$31,498$27,353
Hourly rate$15.14$13.15
Growth rate--
Number of jobs29,34125,019
Job satisfaction--
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 73%
Average age3737
Years of experience--

What does a night auditor do?

A Night Auditor is responsible for handling late-night front-desk operations, mostly at hotels or other lodging establishments. Among the primary duties involve greeting guests and handling check-in and check-outs, responding to reservations, process and collect payments, preparing reports and necessary documentation, and attending to the guests' inquiries, requests, and concerns. Furthermore, Night Auditors must also coordinate with day-shift workers to be aware of the daily reports, and as well as oversee the entire establishment's operation to ensure the guest's welfare.

What does a desk assistant do?

A desk assistant is primarily responsible for providing customer service support through calls or desk appointments, ensuring client satisfaction. Typically, they are responsible for answering inquiries and correspondence, addressing issues and concerns, troubleshooting, and providing corrective measures or advice when necessary. Should the problems be challenging to handle, one can elevate the matter to a supervising manager. Moreover, a desk assistant may have clerical duties such as processing paperwork, maintaining documentation and a database, managing schedules, and updating systems.

Night auditor vs desk assistant salary

Night auditors and desk assistants have different pay scales, as shown below.

Night AuditorDesk Assistant
Average salary$31,498$27,353
Salary rangeBetween $25,000 And $38,000Between $12,000 And $61,000
Highest paying CitySeattle, WANew York, NY
Highest paying stateWashingtonNew York
Best paying companyEndicott CollegeMassachusetts General Hospital
Best paying industryReal Estate-

Differences between night auditor and desk assistant education

There are a few differences between a night auditor and a desk assistant in terms of educational background:

Night AuditorDesk Assistant
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 73%
Most common majorBusinessPsychology
Most common college--

Night auditor vs desk assistant demographics

Here are the differences between night auditors' and desk assistants' demographics:

Night AuditorDesk Assistant
Average age3737
Gender ratioMale, 45.5% Female, 54.5%Male, 35.5% Female, 64.5%
Race ratioBlack or African American, 10.5% Unknown, 6.8% Hispanic or Latino, 17.8% Asian, 9.8% White, 53.7% American Indian and Alaska Native, 1.4%Black or African American, 11.8% Unknown, 6.7% Hispanic or Latino, 16.6% Asian, 11.7% White, 51.9% American Indian and Alaska Native, 1.4%
LGBT Percentage13%13%

Differences between night auditor and desk assistant duties and responsibilities

Night auditor example responsibilities.

  • Manage customer experience by conducting check-in/out, reservations, and neutralize customer complaints.
  • Provide exceptional customer service on a daily basis and utilize customer service skills and basic GSR duties.
  • Validate the VIP hospitality folio.
  • Organize the booking for guests as to not over book rooms.
  • Review and reconcile cash and credit tips for all eligible employees which assure accurate payouts when payroll are due.
  • Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
  • Show more

Desk assistant example responsibilities.

  • Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA.
  • Fulfill front desk duties such as: customer service, operating cash register, scheduling reservations, answering phone calls and housekeeping
  • Check ids, close the weight room, put weights away, answer phones
  • Check in/out guests and operate hotel booking software.
  • Answer calls, complete paperwork, and ensure the hall run smoothly
  • Check in residents after midnight, and run check out of dorm equipment.
  • Show more

Night auditor vs desk assistant skills

Common night auditor skills
  • Reservations, 18%
  • Check-In, 11%
  • Guest Service, 9%
  • Customer Service, 7%
  • Guest Satisfaction, 6%
  • Cash Handling, 4%
Common desk assistant skills
  • Customer Service, 22%
  • Residential Life, 18%
  • Phone Calls, 16%
  • Front Desk Coverage, 8%
  • Administrative Tasks, 7%
  • Emergency Situations, 4%

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