Night auditor vs front desk representative

The differences between night auditors and front desk representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a night auditor has an average salary of $31,498, which is higher than the $29,224 average annual salary of a front desk representative.

The top three skills for a night auditor include reservations, check-in and guest service. The most important skills for a front desk representative are reservations, customer service, and excellent guest.

Night auditor vs front desk representative overview

	Night Auditor	Front Desk Representative
Yearly salary	$31,498	$29,224
Hourly rate	$15.14	$14.05
Growth rate	-	-
Number of jobs	29,341	140,332
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 38%
Average age	37	37
Years of experience	-	-

What does a night auditor do?

A Night Auditor is responsible for handling late-night front-desk operations, mostly at hotels or other lodging establishments. Among the primary duties involve greeting guests and handling check-in and check-outs, responding to reservations, process and collect payments, preparing reports and necessary documentation, and attending to the guests' inquiries, requests, and concerns. Furthermore, Night Auditors must also coordinate with day-shift workers to be aware of the daily reports, and as well as oversee the entire establishment's operation to ensure the guest's welfare.

What does a front desk representative do?

A front desk representative is responsible for welcoming guests, processing their reservations, and responding to their inquiries and concerns. Front desk representatives perform various administrative and clerical duties as needed, ensuring customer satisfaction to generate revenues and increase profitability, as well as keeping the company's good reputation for clients' loyalty. They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department. A front desk representative must have excellent customer service and organizational skills to handle different visiting purposes of the guests.

Night auditor vs front desk representative salary

Night auditors and front desk representatives have different pay scales, as shown below.

	Night Auditor	Front Desk Representative
Average salary	$31,498	$29,224
Salary range	Between $25,000 And $38,000	Between $22,000 And $37,000
Highest paying City	Seattle, WA	Southampton, NY
Highest paying state	Washington	New York
Best paying company	Endicott College	Eye Consultants of Atlanta
Best paying industry	Real Estate	Retail

Differences between night auditor and front desk representative education

There are a few differences between a night auditor and a front desk representative in terms of educational background:

	Night Auditor	Front Desk Representative
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	-

Night auditor vs front desk representative demographics

Here are the differences between night auditors' and front desk representatives' demographics:

	Night Auditor	Front Desk Representative
Average age	37	37
Gender ratio	Male, 45.5% Female, 54.5%	Male, 27.2% Female, 72.8%
Race ratio	Black or African American, 10.5% Unknown, 6.8% Hispanic or Latino, 17.8% Asian, 9.8% White, 53.7% American Indian and Alaska Native, 1.4%	Black or African American, 10.0% Unknown, 6.6% Hispanic or Latino, 21.2% Asian, 10.0% White, 50.7% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between night auditor and front desk representative duties and responsibilities

Night auditor example responsibilities.

Manage customer experience by conducting check-in/out, reservations, and neutralize customer complaints.
Provide exceptional customer service on a daily basis and utilize customer service skills and basic GSR duties.
Validate the VIP hospitality folio.
Organize the booking for guests as to not over book rooms.
Review and reconcile cash and credit tips for all eligible employees which assure accurate payouts when payroll are due.
Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.

Front desk representative example responsibilities.

Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Enter new and existing student information into MindBody.
Assist customers with setting up classes through MINDBODY.
Provide problem resolution services for guests and act as a professional representative for Simon while following myriad corporate policies and procedures.

Night auditor vs front desk representative skills

Common night auditor skills

Reservations, 18%
Check-In, 11%
Guest Service, 9%
Customer Service, 7%
Guest Satisfaction, 6%
Cash Handling, 4%

Common front desk representative skills

Reservations, 25%
Customer Service, 10%
Excellent Guest, 7%
Computer System, 5%
Patients, 5%
Cash Handling, 5%

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Night Auditor vs Front Desk Representative

Updated January 8, 2025

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