Post job

Night auditor vs front office agent

The differences between night auditors and front office agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front office agent has an average salary of $34,773, which is higher than the $31,498 average annual salary of a night auditor.

The top three skills for a night auditor include reservations, check-in and guest service. The most important skills for a front office agent are reservations, hotel services, and excellent guest.

Night auditor vs front office agent overview

Night AuditorFront Office Agent
Yearly salary$31,498$34,773
Hourly rate$15.14$16.72
Growth rate--
Number of jobs29,341106,130
Job satisfaction--
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 54%
Average age3737
Years of experience--

What does a night auditor do?

A Night Auditor is responsible for handling late-night front-desk operations, mostly at hotels or other lodging establishments. Among the primary duties involve greeting guests and handling check-in and check-outs, responding to reservations, process and collect payments, preparing reports and necessary documentation, and attending to the guests' inquiries, requests, and concerns. Furthermore, Night Auditors must also coordinate with day-shift workers to be aware of the daily reports, and as well as oversee the entire establishment's operation to ensure the guest's welfare.

What does a front office agent do?

Front office agents are a part of a corporation that comes in touch with clients like the marketing, sales, and repair departments. In general offices, the agents can discover more information about the customer by asking them questions, also helping the purchasers out. Agents working within the front office can also affect simple tasks, like checking out emails and printing and typing works. Front office agents used different technologies, too, like using printers, fax machines, and phones.

Night auditor vs front office agent salary

Night auditors and front office agents have different pay scales, as shown below.

Night AuditorFront Office Agent
Average salary$31,498$34,773
Salary rangeBetween $25,000 And $38,000Between $28,000 And $42,000
Highest paying CitySeattle, WA-
Highest paying stateWashington-
Best paying companyEndicott College-
Best paying industryReal Estate-

Differences between night auditor and front office agent education

There are a few differences between a night auditor and a front office agent in terms of educational background:

Night AuditorFront Office Agent
Most common degreeBachelor's Degree, 37%Bachelor's Degree, 54%
Most common majorBusinessBusiness
Most common college--

Night auditor vs front office agent demographics

Here are the differences between night auditors' and front office agents' demographics:

Night AuditorFront Office Agent
Average age3737
Gender ratioMale, 45.5% Female, 54.5%Male, 39.2% Female, 60.8%
Race ratioBlack or African American, 10.5% Unknown, 6.8% Hispanic or Latino, 17.8% Asian, 9.8% White, 53.7% American Indian and Alaska Native, 1.4%Black or African American, 9.5% Unknown, 7.3% Hispanic or Latino, 23.7% Asian, 11.7% White, 46.1% American Indian and Alaska Native, 1.8%
LGBT Percentage13%13%

Differences between night auditor and front office agent duties and responsibilities

Night auditor example responsibilities.

  • Manage customer experience by conducting check-in/out, reservations, and neutralize customer complaints.
  • Provide exceptional customer service on a daily basis and utilize customer service skills and basic GSR duties.
  • Validate the VIP hospitality folio.
  • Organize the booking for guests as to not over book rooms.
  • Review and reconcile cash and credit tips for all eligible employees which assure accurate payouts when payroll are due.
  • Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
  • Show more

Front office agent example responsibilities.

  • Used EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
  • Accommodate special requests whenever possible including making same day reservations and future reservations when necessary.
  • Adhere to all cashiering procedures and act as PBX operator at designate times.
  • Enter in and record wake up call requests then deliver it to the PBX.
  • Detail group resumes insuring that all VIP's are blocked and special requests and amenities are in place.
  • Facilitate VIP treatment for frequent guests with information supply to department management.
  • Show more

Night auditor vs front office agent skills

Common night auditor skills
  • Reservations, 18%
  • Check-In, 11%
  • Guest Service, 9%
  • Customer Service, 7%
  • Guest Satisfaction, 6%
  • Cash Handling, 4%
Common front office agent skills
  • Reservations, 24%
  • Hotel Services, 14%
  • Excellent Guest, 6%
  • Cleanliness, 5%
  • Hotel Reservations, 4%
  • Guest Service, 4%

Browse office and administrative jobs