Night auditor vs guest services agent

The differences between night auditors and guest services agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a night auditor has an average salary of $31,498, which is higher than the $29,063 average annual salary of a guest services agent.

The top three skills for a night auditor include reservations, check-in and guest service. The most important skills for a guest services agent are reservations, computer system, and hotel services.

Night auditor vs guest services agent overview

	Night Auditor	Guest Services Agent
Yearly salary	$31,498	$29,063
Hourly rate	$15.14	$13.97
Growth rate	-	-
Number of jobs	29,341	94,858
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 50%
Average age	37	37
Years of experience	-	-

What does a night auditor do?

A Night Auditor is responsible for handling late-night front-desk operations, mostly at hotels or other lodging establishments. Among the primary duties involve greeting guests and handling check-in and check-outs, responding to reservations, process and collect payments, preparing reports and necessary documentation, and attending to the guests' inquiries, requests, and concerns. Furthermore, Night Auditors must also coordinate with day-shift workers to be aware of the daily reports, and as well as oversee the entire establishment's operation to ensure the guest's welfare.

What does a guest services agent do?

Guest services agents are the ones who communicate with hotel guests who want to reserve or cancel bookings. Their job includes welcoming guests upon arrival, assigning them their rooms and suites, issuing their room keys, and collecting payment information. They organize housekeeping, transport providers, porters, and kitchen staff to meet the requirements of guests. They also resolve issues and deal with disappointed guests' complaints and coordinate third party services, including taxis, rental cars, tour guides, and airport transfers.

Night auditor vs guest services agent salary

Night auditors and guest services agents have different pay scales, as shown below.

	Night Auditor	Guest Services Agent
Average salary	$31,498	$29,063
Salary range	Between $25,000 And $38,000	Between $23,000 And $36,000
Highest paying City	Seattle, WA	Seattle, WA
Highest paying state	Washington	Washington
Best paying company	Endicott College	East-West Center
Best paying industry	Real Estate	Hospitality

Differences between night auditor and guest services agent education

There are a few differences between a night auditor and a guest services agent in terms of educational background:

	Night Auditor	Guest Services Agent
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Night auditor vs guest services agent demographics

Here are the differences between night auditors' and guest services agents' demographics:

	Night Auditor	Guest Services Agent
Average age	37	37
Gender ratio	Male, 45.5% Female, 54.5%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 10.5% Unknown, 6.8% Hispanic or Latino, 17.8% Asian, 9.8% White, 53.7% American Indian and Alaska Native, 1.4%	Black or African American, 10.4% Unknown, 7.0% Hispanic or Latino, 20.3% Asian, 10.3% White, 50.3% American Indian and Alaska Native, 1.6%
LGBT Percentage	13%	13%

Differences between night auditor and guest services agent duties and responsibilities

Night auditor example responsibilities.

Manage customer experience by conducting check-in/out, reservations, and neutralize customer complaints.
Provide exceptional customer service on a daily basis and utilize customer service skills and basic GSR duties.
Validate the VIP hospitality folio.
Organize the booking for guests as to not over book rooms.
Review and reconcile cash and credit tips for all eligible employees which assure accurate payouts when payroll are due.
Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.

Show more

Guest services agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Assist customers with booking hotel rooms and handling on-site complaints about rooms, service or billing issues.
Execute strong customer service by facilitating reservations, room amendments on an individual and corporate level, including agencies.
Process special reservation requests in the LMS database.
Maintain room booking lists and directly provide guests with the requested information concerning the facilities locations and surrounding area.
Operate the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling wake-up calls and supporting room service departments.

Show more

Night auditor vs guest services agent skills

Common night auditor skills

Reservations, 18%
Check-In, 11%
Guest Service, 9%
Customer Service, 7%
Guest Satisfaction, 6%
Cash Handling, 4%

Common guest services agent skills

Reservations, 24%
Computer System, 10%
Hotel Services, 9%
Cash Handling, 7%
Room Reservations, 7%
PBX, 5%

Night Auditor vs. similar jobs

Night Auditor related careers

Night Auditor related jobs

Night Auditor jobs by location

Updated January 8, 2025

Browse office and administrative jobs

A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z