On-site services specialist vs customer care specialist

Differences between on-site services specialist and customer care specialist duties and responsibilities

On-site services specialist example responsibilities.

• Understand, administer and manage the contract that exists between the contractor and the client (SCE).
• Close out monthly summary of arrival systems, postage fund reports and USPS metering machine.
• Maintain excellent customer relations while following USPS guidelines for parcels to enter the mailing system safely and efficiently.
• Verified/Validate arrangement of electrical/electronic equipment, power loads for equipment, piping, and HVAC systems.
• Copy documents according to instructions, binding and collating.

Customer care specialist example responsibilities.

• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Provide unbias assistance to Medicaid providers with questions regarding Medicaid patient eligibility, medical claims statuses and other program questions.
• Present PowerPoint presentations in a webinar format that introduce new features and enhancements to self- service, e-commerce portal.
• Authenticate callers before providing personal health information to avoid breaking HIPAA guidelines.
• Verify then analyze and troubleshoot customer's questions regarding student loan disbursement procedures and banking accounts.
• Maintain working knowledge of numerous product lines as well as policies to effectively troubleshoot and/or replace defective products
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