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On-site services specialist vs guest services associate

The differences between on-site services specialists and guest services associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an on-site services specialist and a guest services associate. Additionally, an on-site services specialist has an average salary of $35,797, which is higher than the $29,021 average annual salary of a guest services associate.

The top three skills for an on-site services specialist include customer service, customer locations and management reports. The most important skills for a guest services associate are PET, product knowledge, and guest service.

On-site services specialist vs guest services associate overview

On-Site Services SpecialistGuest Services Associate
Yearly salary$35,797$29,021
Hourly rate$17.21$13.95
Growth rate-4%-4%
Number of jobs89,834114,437
Job satisfaction--
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 46%
Average age4040
Years of experience1212

On-site services specialist vs guest services associate salary

On-site services specialists and guest services associates have different pay scales, as shown below.

On-Site Services SpecialistGuest Services Associate
Average salary$35,797$29,021
Salary rangeBetween $27,000 And $46,000Between $22,000 And $37,000
Highest paying CityAnchorage, AKSan Francisco, CA
Highest paying stateAlaskaAlaska
Best paying companyGeneral ElectricStanford University
Best paying industryTechnologyRetail

Differences between on-site services specialist and guest services associate education

There are a few differences between an on-site services specialist and a guest services associate in terms of educational background:

On-Site Services SpecialistGuest Services Associate
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 46%
Most common majorBusinessBusiness
Most common college--

On-site services specialist vs guest services associate demographics

Here are the differences between on-site services specialists' and guest services associates' demographics:

On-Site Services SpecialistGuest Services Associate
Average age4040
Gender ratioMale, 50.1% Female, 49.9%Male, 34.5% Female, 65.5%
Race ratioBlack or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 19.0% Asian, 6.5% White, 57.3% American Indian and Alaska Native, 0.7%Black or African American, 11.7% Unknown, 5.6% Hispanic or Latino, 20.6% Asian, 6.6% White, 54.8% American Indian and Alaska Native, 0.8%
LGBT Percentage7%7%

Differences between on-site services specialist and guest services associate duties and responsibilities

On-site services specialist example responsibilities.

  • Understand, administer and manage the contract that exists between the contractor and the client (SCE).
  • Close out monthly summary of arrival systems, postage fund reports and USPS metering machine.
  • Maintain excellent customer relations while following USPS guidelines for parcels to enter the mailing system safely and efficiently.
  • Verified/Validate arrangement of electrical/electronic equipment, power loads for equipment, piping, and HVAC systems.
  • Copy documents according to instructions, binding and collating.

Guest services associate example responsibilities.

  • Manage the PBX telephone system by answering calls about city attractions, dining, services, policies, and directions.
  • Manage crew by utilizing professional leadership skills.
  • Participate in execution of marketing events such as concerts, celebrity meet and greets, giveaways, parties and tournaments.
  • Process customer account payments utilizing IBM POS technology.
  • Distribute all merchandise for promotional purposes and giveaways.
  • Operate PBX telephone system and assist with inventory responsibilities.
  • Show more

On-site services specialist vs guest services associate skills

Common on-site services specialist skills
  • Customer Service, 24%
  • Customer Locations, 8%
  • Management Reports, 7%
  • QC, 7%
  • Technical Support, 6%
  • Copy Machines, 6%
Common guest services associate skills
  • PET, 34%
  • Product Knowledge, 21%
  • Guest Service, 8%
  • Reservations, 7%
  • Customer Service, 3%
  • Front Desk, 3%

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