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The differences between operations analysts and client services analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a client services analyst has an average salary of $63,202, which is higher than the $63,082 average annual salary of an operations analyst.
The top three skills for an operations analyst include customer service, SQL and data analysis. The most important skills for a client services analyst are customer service, client service, and powerpoint.
| Operations Analyst | Client Services Analyst | |
| Yearly salary | $63,082 | $63,202 |
| Hourly rate | $30.33 | $30.39 |
| Growth rate | 23% | 10% |
| Number of jobs | 141,707 | 97,374 |
| Job satisfaction | 3 | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 71% |
| Average age | 45 | 42 |
| Years of experience | - | 2 |
Operations analysts serve an essential role within the operations team that supports data management, trade processes, client reporting, and problem resolution. They have to ensure data systems integrity by working closely with the operations team and the client support services manager. Their work focuses on several areas, including maintaining trading systems and portfolio accounting, creating and verifying client performance files, and performing electronic operations reconciliation. To be qualified for this position, one should possess several qualities, including proficient computer skills, excellent communication skills, and attention to detail.
A client service analyst examines a customer service department's operation and gives directions on ways to enhance productivity and customer satisfaction levels. Customer service analysts can create strategies and techniques to improve the service department's effectiveness by using data, which includes customer satisfaction reports, complaint logs, and surveys. They are part of the customer service department, which can directly with customers helping to resolve issues and customer dissatisfaction. Their duties include gathering data and perform research, developing strategies, training employees in new processes and strategies.
Operations analysts and client services analysts have different pay scales, as shown below.
| Operations Analyst | Client Services Analyst | |
| Average salary | $63,082 | $63,202 |
| Salary range | Between $44,000 And $90,000 | Between $41,000 And $96,000 |
| Highest paying City | Jersey City, NJ | Westport, CT |
| Highest paying state | New Jersey | Connecticut |
| Best paying company | Intuitive Surgical | Morgan Lewis |
| Best paying industry | Finance | Finance |
There are a few differences between an operations analyst and a client services analyst in terms of educational background:
| Operations Analyst | Client Services Analyst | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 71% |
| Most common major | Business | Business |
| Most common college | University of Southern California | University of Pennsylvania |
Here are the differences between operations analysts' and client services analysts' demographics:
| Operations Analyst | Client Services Analyst | |
| Average age | 45 | 42 |
| Gender ratio | Male, 58.8% Female, 41.2% | Male, 50.5% Female, 49.5% |
| Race ratio | Black or African American, 12.6% Unknown, 6.0% Hispanic or Latino, 13.8% Asian, 11.2% White, 55.8% American Indian and Alaska Native, 0.6% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |