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Operations Associate, Materials Management
Vaxess Technologies
Operations associate job in Woburn, MA
Vaxess is developing a pipeline of next-generation therapeutics on our novel micro-array patch platform. With only five minutes of wear-time on the skin, the Vaxess' patch combines room temperature stability with simplified application to dramatically alter the way that drugs are delivered. Vaxess is committed to enabling products that are not only more effective, but also more accessible to patients around the world.
The Role:
Works under the operations team and in coordination with the Quality Assurance (QA) team to oversee the entire flow of materials, from procurement and inventory control to receipt to storage and distribution. Ensure all materials meet defined specifications and are available for intended use and quantities to support user needs. Provide continuous improvement efforts in purchasing, planning, and warehousing. Key responsibilities include strategic sourcing, inventory optimization, demand forecasting, supplier negotiation, and managing logistics for clinical distribution while reducing waste and costs.
Responsibilities:
Develop material strategies, forecasts demand, plans production and inspection schedules, and aligns material flow with business goals.
Maintains optimal inventory levels, conducts physical counts, investigates discrepancies, and implements lean manufacturing principles.
Supervises purchasing, inventory, and warehouse activities in a manner consistent with cGMPs.
Assists Quality Assurance to assign and document the status for all materials used in the development of Vaxess products.
Implements initiatives to reduce waste, drive cost efficiencies, and improve financial performance.
Sources, negotiates, and purchases goods and services, building strong supplier relationships and ensuring quality and reliability.
Qualifications:
2 to 5 years in Material Management or Shipping and Receiving in the Pharmaceutical or Medical Device Industries working in a cGMP Environment.
Strong understanding of supply chain, logistics, and inventory principles.
Experience with ERP Systems/SAP preferred.
Experience with standard cGMP storage requirements for Quarantine, Release and Rejected materials.
Experience with the receipt, storage, distribution, and shipping of temperature-controlled materials.
Bachelor's Degree in a relevant field (Logistics, Biomedical Engineering or Health Care Management and certifications (APICS, ISM) preferred.
At Vaxess, we're bringing together exceptional talent to drive our product development forward. We value collaboration, curiosity, and a dynamic work environment. To apply, please submit your CV/resume to
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$51k-93k yearly est. 1d ago
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Payroll & Operations Administrator
ERSG Ltd.
Operations associate job in Boston, MA
ERSG is seeking a detail-oriented and proactive Payroll & Operations Administrator to join our Operations team in the U.S. This role is ideal for someone who thrives in a fast-paced environment, enjoys juggling multiple priorities, and is passionate about delivering high-quality administrative and logistical support across a dynamic business.
You'll play a critical role in supporting our day-to-day operations, contributing to everything from contractor payroll, onboarding, compliance coordination & finance. If you're a fast learner, strong communicator, and natural problem-solver with prior experience in finance and operations, we'd love to hear from you.
Responsibilities include:
Support the main Operations centre (Orlando) with the processing of Payroll & Finance related transactions. Payrolls are high-volume and processed on a bi-weekly basis via ADP. The Accounts Receivable function is high-volume and adheres strictly to client requirements.
Verify timekeeping records and ensure compliance with company policies and applicable wage and hour laws.
Identify and recommend process improvements to increase efficiency and accuracy.
Serve as the primary contact for all Boston contract & timekeeping and payroll-related questions. Escalating complex issues to the wider team as needed.
Maintain records in timesheet and compliance systems; support the transition to a new integrated platform.
Oversee contractor onboarding tasks such as background checks and drug testing.
Book and monitor contractor travel arrangements and ensure timely payment of travel-related invoices.
Collaborate with external vendors to troubleshoot urgent or time-sensitive operational issues.
Prepare and issue contracts for candidates and clients, using templates provided by the legal team. Ensuring that all contractor compliance documentation is accurately collected and maintained in line with regulatory requirements.
Manage contract renewals, documentation, and communication with clients and contractors.
Support other operational initiatives and special projects as required.
Manage general office tasks including supply ordering, vendor coordination, mail handling, and ad hoc support.
About you:
Fluent in English; additional languages are a plus.
Prior Payroll & Finance experience required (ideally within the staffing sector).
Proficiency in Microsoft Office Suite; experience with Bullhorn, ADP, Sage and RSM InTime would be preferred.
Problem-solving mindset supporting the team to deliver exceptional service delivery focused on continuous improvement in a fast-paced environment.
Highly detail-oriented with excellent organizational and multitasking abilities.
Ability to communicate effectively both orally and in writing.
Able to perform well under pressure with the ability to meet tight deadlines.
Able to work independently as well as collaboratively in a team setting.
Prior experience in Operations & Finance or similar roles desired.
$54k-93k yearly est. 2d ago
Insurance Operations Coordinator
EWC Insurance Solutions
Operations associate job in Boston, MA
EWC Insurance Solutions, in partnership with Chubb, specializes in providing custom insurance coverage for luxury watches, jewelry, handbags, and fine art. We offer policies that insure belongings at their true market value, along with proactive annual valuations, automatic coverage for new acquisitions, and discounts for clients with high-security measures. Known for our concierge-level service, expert claims management, and a focus on worldwide protection, we are a trusted choice for collectors globally. Our team is dedicated to delivering tailored solutions and seamless customer experiences.
Role Overview
European Watch Company is seeking an Insurance Operations Coordinator to support the in‑house insurance department with day‑to‑day administration and coordination among clients, agents, and carrier partners. The role is primarily focused on insurance operations and lead management.
Full-Time Position
In person @ our Boston Boutique
Key responsibilities
Prepare, review, and process insurance documentation; maintain organized digital records and assist with scheduling and calendar management.
Manage and track inbound leads; support lead qualification, routing, and follow‑up activities to drive new business opportunities.
Support growth, marketing, and client engagement initiatives within the insurance department.
Professional written and verbal communication skills for interacting with high‑net‑worth clients, underwriters, agents, and internal stakeholders via email, phone, and formal correspondence.
Skills and competencies
Demonstrated ability to learn workflows and operational processes quickly in a fast‑paced environment.
Attention to detail and accuracy in data entry, document review, and policy or schedule comparisons.
Professional written and verbal communication skills for interacting with high‑net‑worth clients, underwriters, agents, and internal stakeholders via email, phone, and formal correspondence.
Proficiency with Google Workspace and comfort working in insurance platforms, CRMs (such as HubSpot), and document management systems.
Strong organizational skills with the ability to prioritize in a deadline‑driven setting.
$39k-58k yearly est. 2d ago
Operations Coordinator
A Chemtek Inc.
Operations associate job in Woburn, MA
About the Role:
A Chemtek is seeking a motivated and detail-oriented Operations Coordinator to support daily operations across production, procurement, inventory, and sales. Working closely with company leadership, you will help ensure efficient coordination between lab and business functions. . As the company grows, you'll have clear opportunities to expand your responsibilities and advance within a dynamic, fast-paced environment.
Responsibilities:
Sales Support
Prepare and issue customer quotations based on pricing and lead-time guidance.
Track inquiries, follow-ups, and order status through CRM or ERP systems.
Communicate with customers regarding quotations, documentation, and delivery updates.
Procurement
Request and compare vendor quotations for chemicals, packaging, and consumables.
Create and track purchase orders to ensure timely delivery of materials.
Maintain supplier records, certifications, and compliance documentation.
Inventory Management
Record and update material movements in the inventory system.
Perform regular stock checks and reconcile discrepancies.
Monitor inventory levels and coordinate reorders as needed.
Shipping and Receiving
Receive incoming materials, verify documentation, and ensure proper labeling and storage.
Prepare outgoing shipments, including packing lists, labels, and carrier coordination.
Follow applicable shipping regulations for chemical products (e.g., DOT/IATA).
Production Support
Assist in scheduling and coordinating production activities based on material availability and sales orders.
Maintain accurate batch records and product documentation for traceability.
Support general lab organization and workflow efficiency.
Qualifications:
Required:
Bachelor's degree in chemistry, operations, logistics or similar.
Proactive and open attitude to learn and take on new tasks.
Detail oriented personality and approach to work.
Excellent organizational and communication skills.
Ability to work independently and solve problems independently.
Work in-person 5 days a week at offices located in Woburn, MA
Proficient in Microsoft Suite (Word, Excel, etc...)
Preferred:
Experience in a laboratory, manufacturing, or logistics setting.
Experience working with ERP software
Experience working with ChemInventory or similar inventory tracking software
Compensation:
Salary is commensurate with qualifications and experience
Bonuses and incentive compensation
Benefits: 401k retirement program with company matching. paid holidays, paid sick leave, paid vacation, medical, vision, and dental insurance
About Us:
A Chemtek Inc. (ACT) is an ISO 9001 certified organic chemistry and analytical laboratory based in Woburn Massachusetts. ACT specializes in providing organic reference materials and custom synthesis services for our customers in the fields of pharmaceutical research, food, environmental analysis and more. Our mission is to provide scientists working in the analytical chemistry field that make life and the environment safer, healthier, and more sustainable.
For additional information, please visit our website *****************
$39k-58k yearly est. 4d ago
Air Operations Group Specialist
Collette 3.2
Operations associate job in Pawtucket, RI
Collette is seeking an Air Operations Group Specialist to join our Air Team. This is preferably a hybrid position based out of our Pawtucket, RI headquarters, three days required in office.
Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience immersive benefits when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about people. So, what are you waiting for? Your journey starts here.
Job Summary:
Reporting to the Group Supervisor, Air Operations, this role is responsible for securing air for all group passengers and maintaining all air reservations for all passengers booked on their specified tour series assigned by the Manager of Air Operations. The primary goal of a Air Operations Group Specialist is to obtain the best possible air schedule for our clients while meeting the set profit margin for each program. The Specialist is expected to provide a timely turnaround of requests, with the objective of improving customer excellence.
Primary Functions:
Coordinate all air transportation for assigned tour series based on contracts and group pricing for all group passengers for assigned territories.
Request air group blocks for groups of 10 or more passengers using existing air contract or negotiating an Ad-Hoc Contract with a carrier with which we do not have contracts.
Some programs require an Air Series Block be requested once departure dates are set for that tour series. The Specialist will work with the Group Block Specialist and the Inventory Department to determine the number of seats and dates to request.
Groups of 10 or less must be booked live in a GDS using air contracts whenever possible.
Responsible for analyzing the air rate obtained and comparing the group pricing to ensure the expected profit margin, driven by the optimal air schedule pricing model. Offer alternatives when the best schedule does not meet this pricing model.
Maintain air schedules for all passengers booked with air on their tour series. This includes and not limited to ensuring all seat requests are confirmed and meet customer expectations/preferences, submit all special requests, and work all schedule changes to be sure connections are legal and still meet requirements of the tour series.
Handle any air emergencies while traveler is on tour whenever air needs to be altered.
Release all air group blocks by deadline set by each carrier. This includes tracking all air blocks for profitability and utilization purposes.
Proof air manifest 50 days prior to departure, to ensure that names, schedules, seat assignments, and special needs have been sent correctly to the airline carrier prior to ticketing for all passengers booked on their tour series.
Research all service issues and determine the best action for recovery resolution and report back to the Manager.
Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year.
Knowledge and Skills:
Bachelor's degree preferred, but not necessary.
Two years' experience in air operations preferred.
Skill in customer service
Knowledge of air operations, quality control procedures and reporting documentation requirements.
Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required.
Microsoft Office program experience
Ability to work as part of a Team environment.
Ability to communicate effectively, both orally and in writing.
Ability to organize, prioritize, and schedule work assignments.
Ability to foster a cooperative work environment.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to create, compose and edit written materials.
Ability to plan and organize to optimize productivity.
Ability to analyze and solve problems.
Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations, and Group Supervisor.
Maintain assigned work area in a safe and orderly condition in accordance with company standards. Comply with all company rules and regulations.
Pay range starting at $22.00/hr
$22 hourly 1d ago
Sales Operations Associate
First Help Financial 4.3
Operations associate job in Needham, MA
First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.
Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.
Your Title:
Sales OperationsAssociate
Your Location: Remote
You Report To:
Sales Operations Manager
Schedule:
Monday - Friday, 9am to 5:30pm EST
Compensation:
$24.84/hour + bonus
Learn more about our awesome Sales team!
About the Opportunity:
First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Sales department to accommodate our remarkable growth!
We are seeking a highly motivated professional to serve as Sales OperationsAssociate as we grow our sales team. You will be administering the details of the sales process, effectively communicating between the sales team and management, and supporting the efficiency, effectiveness, and success of the sales team. You will also provide a supporting role for all sales departments as it pertains to all operational matters. The primary duty is to ensure the sales departments run efficiently by providing proper communication, accurate data and administrative duties as assigned.
What you will do:
Your duties include, but are not limited to:
Review, process, sign, and manage Dealer Agreements
Collaborate with the Dealer Info team to ensure proper documentation and updates
Maintain accurate records of dealer agreements and statuses in Salesforce
Create and manage parent and child dealership accounts for sales representatives and dealerships
Link child accounts to parent accounts and ensure data integrity
Deactivate accounts when necessary (dealer shutoff)
Maintain agreement status accuracy
Perform regular audits to ensure Salesforce data aligns with active agreements
Update Salesforce with agreement details
Request IT to set up emails and phone numbers
Request region assignments from managers
Add new hires to key platforms (Decision Logic, Winbrook, Teams)
Organize access to sales reference materials and company resources on Teams
Order business cards and folders
Update and release territory map in collaboration with regional managers
Ensure that the correct Inside Sales Rep is associated with the correct territories
Create and manage Decision Logic accounts for dealers and sales representatives
Terminate accounts for users no longer active with the organization
Organize and maintain Reference Materials folders within Teams
Control user access to ensure appropriate distribution of resources
Send requests for new dealers added through CUDL
Ensure new dealers are added to the inclusion list
Ensure new dealer are added to the Seller Group Assignments
Ensure Lender Contact Information is updated
Collaborate with teams to identify collateral needs for sales and marketing
Create, review, and release collateral materials across Teams, Winbrook, and other portals
Work with the Sales team, Sales Ops Manager, and Sales Ops Trainers to identify training needs
Design and implement training solutions
Develop training materials and ensure their timely release
Draft and maintain internal documents, including sales guidelines and research reports
Regularly update and distribute critical sales documents such as rate sheets, funding checklists, and VPP guidelines
Oversee portals, including CUDL, Dealer Track, RouteOne, and Winbrook, ensuring seamless functionality
Conduct regular audits to maintain compliance across agreements, accounts, and operational processes
Address discrepancies promptly and ensure alignment with company standards (updates to address, updates to already created collaterals/etc)
Identify opportunities to enhance workflows for agreement management, onboarding, and collateral release
Implement best practices to improve operational efficiency and support the sales team effectively
What you Bring:
Demonstrated historical career stability
High school diploma or GED equivalent required
At least 1 year's experience related accounting or administration
Customer service-focused, energetic personality, professionalism, and a desire to assist
High level of independence; detail-conscious and task-oriented mindset
Ability to meet deadlines and handle time-sensitive demands
Strong organizational traits. Ability to track and prioritize multiple issues over the course of a day/week/month.
Ability to work on multiple projects simultaneously
Ability to work both independently and with others
Initiative, sense of urgency and a passion for creative work
Strong interpersonal and teamwork skills
Excellent written and verbal communication skills
Strong computer skills (knowledge of Microsoft Excel, PowerPoint, and Word)
FHF Benefits:
Great Perks - We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
Growth - Company growth provides unprecedented career growth. FHF's extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.
Diversity and Inclusion:
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.
$24.8 hourly Auto-Apply 25d ago
Operations Associate I
Eastern Bank 4.6
Operations associate job in Easton, MA
Starting Rate: $24.50
Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
The OperationsAssociate maintains primary responsibility for all operational elements of a small to mid-sized office. Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities. Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed.
Responsibilities:
Maintains primary responsibility for all operational elements of a small to mid-sized banking office by:
Managing the branch cash vault to within prescribed limits and serving as the vault custodian. Must master the use of the bank's cash forecasting system.
Serving as the branch's ATM custodian; ensures it remains stocked, functional, and is balanced daily.
Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures.
Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements
Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence.
Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resolutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures
Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:
Opening deposit accounts and taking loan applications for various lending units
Closing consumer loans
Making referrals to other bank business lines and third-party partners
Handling routine account maintenance and other servicing issues
Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances
Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable).
Problem Solving and Decision Making:
Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer. If written policy is unclear or there is any uncertainty, the OperationsAssociate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration
Qualifications:
Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate.
Enthusiastic individuals with strong interpersonal skills and a desire to be in the ‘customer service' business are ideal candidates for this role. Basic business acumen and professionalism are also required. Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank.
Working Conditions:
Ability to stand and remain standing for up to five hours at a time without a break.
May be required to lift and/or move coin/currency bags weighing 25-30 pounds.
$24.5 hourly Auto-Apply 7d ago
Commercial Operations Associate, K4B
Kayak Software Corporation 4.6
Operations associate job in Cambridge, MA
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world's leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business.
As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.
KAYAK for Business is growing, and we're hiring a Commercial OperationsAssociate to support our commercial team across sales, supplier relations, and account work. This role is for someone who enjoys varied work, learns quickly, and helps teams run smoothly. If you thrive in a fast-paced environment, enjoy wearing multiple hats, and bring a strong blend of operational rigor, relationship management, and strategic thinking, this role is for you!
This role will be required to work from our Cambridge, MA office at least 3 days per week.
In this role, you will:
Support sales activities, including prospect research, preparing materials, joining discovery calls, and helping with proposals and RFPs.
Help coordinate and maintain relationships with supplier partners.
Assist account teams with client requests, reporting, meeting preparation, and handling escalations.
Work with marketing to support campaigns, content, and events (webinars, customer sessions).
Connect and communicate across teams (sales, marketing, account teams, product, suppliers) to move projects forward.
Improve and document simple processes, support team organization, and handle day-to-day operational tasks.
Please apply if you have:
2+ years of experience in the corporate travel ecosystem (TMC, OBT, supplier, or related environment).
Strong collaboration skills with experience working across cross-functional global teams.
Strong organizational skills and the ability to prioritize and execute in a fast-growing environment.
Exceptional written and verbal communication skills.
Self-motivated, resourceful, and willing to take on varied tasks.
Proficient in tools that include Salesforce, LinkedIn Navigator, ZoomInfo, and Google Suite.
Benefits and Perks:
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
No meeting Fridays
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousand of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
Free lunch 2 days per week
Fun quarterly events such as boat trips, arcades, ski trips, Thursday socials, and more!
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The base range for this United States located role is $75,000 - 85,000.00.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.
Inclusion
At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That's why we're focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.
Need any adjustments for the interview, application or on the job? No problem - just give us a heads-up. We've got you.
Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$25k-31k yearly est. Auto-Apply 35d ago
Associate I - ETF Basket Operations
Jpmorganchase 4.8
Operations associate job in Boston, MA
DescriptionJoin JPMorganChase as a Fund Services Associate I and become an integral part of our dynamic team. This role offers a unique opportunity to enhance your career by working closely with operations, financial controllers, and external partners. You'll be at the forefront of ensuring smooth fund servicing operations while contributing to process improvements. Embrace the chance to grow your skills in a supportive environment that values innovation and collaboration.
As a Fund Servicing Associate I within JPMorganChase, you will play a pivotal role in enhancing our operational services related to fund accounting and administration. Your work will have a meaningful impact within our department, as you apply your broad knowledge of fund servicing principles and practices to perform diverse activities requiring analysis and judgement. With your advanced emotional intelligence, you will build trusting relationships with peers, managers, and stakeholders, fostering a collaborative environment. Your continuous improvement mindset will drive you to propose and implement improvements to our current working methods, contributing to the efficiency and resilience of our operating platform.
Job responsibilities
Manage all client queries in relation to ETF Basket Valuations.
Participate in industry working groups and initiatives.
Stay updated on developments in the broader ETF ecosystem.
Reconcile accurately and efficiently against all core controls and procedures for all relevant ETF deliveries.
Develop new ways to enhance our operating model and work directly with tech teams to implement risk-reducing processes.
Execute routine transactions related to fund servicing, ensuring accuracy and compliance with established policies and procedures.
Collaborate with operations to streamline processes and enhance efficiency in fund servicing operations.
Foster a collaborative environment by leveraging emotional intelligence skills to build trusting relationships with peers, managers, and stakeholders.
Propose and implement improvements to current working methods, contributing to the efficiency and resilience of our operating platform.
Required qualifications, capabilities, and skills
Demonstrated expertise in fund servicing operations, with at least one plus year of experience focusing on basket operations or fund accounting, evidenced by successful execution of related tasks and responsibilities.
Advanced emotional intelligence skills, with a track record of building trusting relationships and fostering collaboration in a professional setting.
Experience in proposing and implementing process improvements, with a focus on enhancing efficiency and resilience in an operational environment.
Proven ability to apply active listening and questioning techniques to understand and address client needs effectively.
Strong managerial skills.
Strong analytical, prioritization, organizational, and time management skills.
Ability to be effective in a global operating environment and a matrix management organization.
Ability to build and maintain effective working relationships with clients and counterparties.
Excellent customer service skills with attention to detail.
Results-oriented; ability to create and sustain a target-guided environment.
Preferred qualifications, capabilities, and skills
Advanced Excel skills, VBA, etc.
Strong knowledge of complex corporate actions and dividend income.
ETF cash component expertise.
Work hours are 12:30 - 9pm.
$99k-132k yearly est. Auto-Apply 60d+ ago
Mobile Operations Specialist
Klaviyo 4.2
Operations associate job in Boston, MA
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
The SMS Deliverability & Operations team ensures Klaviyo customers can confidently grow and scale their SMS programs worldwide. Our Mobile Operations specialists sit at the center of this mission, driving international and emerging-channel expansion, supporting our SMS Activations team by evolving SOPs and advocating for technology needs, and leading cross-functional efforts to operationalize industry changes.
By combining operational readiness with deliverability and compliance expertise, Mobile Operations builds the foundations that make every new market launch, customer onboarding, and industry shift successful. We partner closely with our SMS Deliverability specialists, who safeguard message performance across existing markets. Together, we balance building for the future and maintaining excellence today, so Klaviyo customers can trust their messages will always reach the right people, at the right time, anywhere in the world.
As a Mobile Operations Specialist, you'll play a critical role in making sure Klaviyo is always ready for what's next in the SMS ecosystem. You'll partner with vendors, internal teams, and industry groups to build scalable processes, operationalize new requirements, and ensure smooth launches of new countries, verticals, and messaging channels. You'll also serve as a go-to resource for our Activations team, building tools and SOPs, helping manage escalations, and ensuring stakeholders have what they need to deliver for customers.
How You'll Make a Difference:
Partner with vendors to scope functionality and processes for new or evolving countries, verticals, and messaging channels.
Create processes, training materials, and SOPs that enable successful launches and operational readiness across stakeholders.
Monitor post-launch performance to ensure new programs are successful, escalating issues to vendors or internal teams as needed.
Act as a project manager for Deliverability & Compliance elements of cross-functional projects, coordinating activities and driving accountability.
Collaborate as a subject matter expert with internal teams on process changes, industry updates, product launches, and customer activations.
Represent Klaviyo in industry working groups, track changes in messaging requirements, and translate them into actionable processes and resources.
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Who You Are:
2-3 years of experience (or equivalent) in an operations, product, or project management role within a technical or messaging-focused environment.
Experience driving projects from scoping through delivery with cross-functional stakeholders.
Strong vendor management skills, with the ability to advocate for internal needs and resolve escalations effectively.
Strong analytical and problem-solving skills, with comfort using spreadsheets and analysis tools to manage complex information.
Excellent written and verbal communication skills, with the ability to simplify complexity for diverse audiences.
A proactive, hands-on approach, you're comfortable rolling up your sleeves to build processes and resources from the ground up.
You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
Nice to have:
Experience with SMS or messaging ecosystems (short codes, toll-free numbers, alphanumeric sender IDs).
Familiarity with additional messaging channels such as RCS and WhatsApp.
Experience collaborating with industry groups and applying evolving compliance guidelines.
Background supporting customer-facing teams with SOPs, process enablement, and training.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:$84,000-$126,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.
You can find our Job Applicant Privacy Notice
here
and here (FR).
$84k-126k yearly Auto-Apply 32d ago
Operations Budget Specialist
Collabera 4.5
Operations associate job in Boston, MA
Collabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but we are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
Job Details:
Job Title: Operations Budget Specialist
Location: Boston, MA 02116
Duration: 12+ Months (could go beyond)
Job Responsibilities:
• Act as central point of contact for managing the Marketing team's PO and invoice transactions utilizing the Self Service Purchasing (SSP) system.
• Process & track organization's purchase order requests, check requests, receipts against POs & vendor set up, accurately and expeditiously
• Support AST (high risk) transactions as directed
• Accurately & consistently maintain team Excel expense trackers
• Accurately follow expense mapping matrix to ensure correct coding of all transactions
• Support monthly budget reconciliation process as directed
• Create excel reports, primarily pivots, as needed
• Manage interactions with vendor accounts receivable
Qualifications
Required Skills:
• Prefer candidates with experience managing budgets or accounting or finance work that includes tracking, reconciling and reporting on estimated and actual expenses on a monthly/quarterly basis
• Proven intermediate to advanced MS Excel skills
• Candidate must display excellent customer service with a positive and professional attitude.
• Ability to prioritize transactions and proactively manage anticipated volume increases at quarter end
• Ability to self pace, managing responsibilities to 40 hour work week
• Must be extremely comfortable working with online transactional systems, have excellent follow up and pro-active problem solving skills, and ability to self-teach via training documents
• Attention to detail critical
Additional Information
To know more about this position, please contact:
Ujjwal Mane
************
****************************
$75k-103k yearly est. Easy Apply 1d ago
Revenue Operations Specialist (Customer Success)
GBG 4.7
Operations associate job in Boston, MA
Job Description
Enabling safe and rewarding digital lives for genuine people, everywhere
We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.
With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.
About the team and role
Customer Success Team
At GBG, we don't just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires:
Understanding our customer's goals and quantifying how GBG helps achieve them
Demonstrating curiosity in our customer's needs and their business strategy
Building relationships and engagements across different levels of our customers
Partnering cross functionally within GBG to operate on behalf of our customers
Challenging both our customers and GBG team on new ways to innovate for growth
The Role
As a Revenue Operations Specialist (Customer Success), you will be the straegic and operational backbone of the Customer Success team. You'll optimize systems, processes, data, and technology to enable our Customer Success Managers (CSMs) to focus on building strong customer relationships. You'll drive automation, manage the internal CS tool tech stack, analyze customer health data, and design workflows that improve team productivity, consistency, and retention outcomes. This role is ideal for someone that enjoys working cross-functionally and who thrives at the intersection of strategy, systems, and scale.
What you will do
Own and optimize the Customer Success tech stack (e.g., CS platform, Salesforce, etc.)
Design and implement scalable processes that support CSM workflows and customer lifecycle management
Develop and maintain dashboards and reporting to monitor customer health, churn risk, and engagement
Partner with cross-functional teams to align CS Ops initiatives with broader business goals
Automate routine tasks to increase CSM efficiency and reduce manual work
Support onboarding, training, and enablement of CSMs on tools and processes
Lead initiatives to improve data quality, segmentation, and actionable insights
Track and report on KPIs related to retention, expansion, and customer satisfaction
Identify opportunities for continuous improvement and operational excellence
Requirements
Skills we are looking for
3+ years of experience in Customer Success Operations, Revenue Operations, or a related field within a SaaS or technology environment.
Advanced proficiency in Salesforce and ServiceCloud, with hands-on experience configuring workflows, dashboards, and automation to support CS teams.
Demonstrated success in designing and scaling operational processes that improve efficiency and customer outcomes across teams or regions.
Strong analytical skills, with 2+ years of experience in data visualization and reporting using tools such as Tableau, Power BI, or advanced Excel (pivot tables, VLOOKUP, macros).
Proven track record of managing cross-functional projects, including stakeholder alignment, timeline management, and delivery of measurable results.
Experience supporting CS teams with tools, insights, and playbooks that drive adoption, retention, and expansion.
Ability to translate business needs into scalable operational solutions, including system enhancements, process improvements, and reporting frameworks.
Comfortable operating in fast-paced, ambiguous environments, with a bias for action and continuous improvement.
Excellent written and verbal communication skills, with a proactive, solution-oriented mindset and the ability to influence across levels.
Benefits
To find out more
As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to ****************** and we'll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.
$56k-89k yearly est. Easy Apply 9d ago
Operations Specialist
Encore Fire Protection 3.9
Operations associate job in Needham, MA
Who We Are
At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 97,000 customers from Maine to Florida. With a team of over 2,400 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.
Where You Fit In:
Our continued growth and success have created the need for an Operations Specialist working out of our Needham, Massachusetts office. For this position you will be the second layer between our customers and our technicians to ensure every job is completed with this approach; "what we said we would do, how we said we would do it, when we said we'd have it done." Our pace is fast and our volume is high which requires a proactive personality type. Someone who is not intimidated by, yet motivated by, tackling tough deadlines and is driven to get things done as a means of meeting the long-term objective. The person that excels in this role is someone who enjoys finding all the information and then wants to figure out how to put the pieces together. They like to work independently but value building relationships with customers as well as internal partners. They are able to see the bigger picture but don't let it interfere with the important details.
What you'll be doing:
Manage and oversee the service delivery for specific product lines
Review scope of work and service contracts to ensure accuracy
Match billing with contract quotes and be able to notice even the smallest differences
Investigate scope of work performed with billing discrepancies
Communicate with customers on daily basis with invoice changes
Maintain focus on executing end of month billing cycle
What You'll Need to Succeed:
The number one requirement for this position is a great attitude and strong desire to succeed (ok, that's two things), but beyond that, we are looking for the following:
Although a college degree is preferred, we know the skills needed to be an awesome operations specialist are not always taught in the classroom. Two years of related work experience are just as impressive
Prior experience in a service business or scheduling position
Comfortable with technology (Microsoft Office) and interest in learning new technology. We work with an industry-specific program in which you will be given basic training on program usage but it is up to each individual's initiative to develop advanced skills
Ability to work under pressure and meet deadlines
What We Offer: At Encore, we're all about creating a culture where success is celebrated. We recognize that our work makes people's lives safer, and we reward those who contribute to our growth. Here's what you can expect:
Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
Purpose-Driven Work Environment: We believe in working smarter, not harder. You'll be part of a culture that values results, and we empower our team to focus on impactful work.
Flexible Dress Code: Upon joining, you'll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we'll dress up when the situation calls for it.
Innovative Culture: We encourage a culture of experimentation and improvement. You'll have the freedom to express your ideas and be part of a company that is always looking to improve and grow.
Tools for Success: Access to leading-edge web-based productivity tools.
Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy.
Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.
Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected salary range between $65,000 - $80,000 per year.
Encore Fire Protection is an Equal Opportunity Employer and an E-Verify Employer. We consider applicants for employment without regard to gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
#LI-EJ1
$65k-80k yearly Auto-Apply 1d ago
Temporary Communications and Content Operations Specialist
Berklee College of Music 4.3
Operations associate job in Boston, MA
Berklee is the premier destination for the study of contemporary music and the performing arts. We offer degrees and other programs at our campuses in Boston, New York, and Valencia, Spain, at our Berklee Abu Dhabi Center, and through Berklee Online, the largest worldwide provider of music education.
As a member of the communications team in Berklee's Communications and Marketing Division, the Communications and Content Operations Specialist supports our division's efforts to keep our diverse and innovative community informed and engaged through our website, digital signage, email, and other engagement tools.
Reporting to the Associate Director of Communications, this role manages our internal communications calendar and supports integrated communications campaigns for operations, major events and initiatives, and institutional updates.
This is a highly collaborative and detail-oriented role. Strong interpersonal communication skills, attention to detail, and project management skills are critical to success in this role and ensuring the team can effectively and efficiently meet the institution's needs. This person is expected to have a working knowledge of digital communications platforms as well as best practices and trends.
This role is a one-year temporary position to support our team's operations as we prepare to launch a completely redesigned website ecosystem.
ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:
● Website Content Management: Manage key web pages, content update processes, and internal announcements; support departments in managing their site content.
● Project Management: Use project management tools (e.g., Airtable and Asana) to manage the team's work and ensure projects stay on track.
● Email Communications: Draft and review copy for email communications; build and send Mailchimp campaigns; and perform Mailchimp code checks.
● Communications Campaigns: Support broad communications campaigns across Berklee, from operations to major events and initiatives to institutional updates.
● Audience Management: Manage Mailchimp audiences (including lists for faculty, staff, and students); keep audiences up to date with appropriate tags.
● Digital Signage: Design slides and curate the Boston campus playlist.
● Data Analysis: Review available data across team's communications platforms to identify trends and opportunities for continuous improvement.
● General Operations: Manage internal communications calendar; develop and maintain team documentation and templates; manage shared inboxes.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
● Experience: Minimum of 3 years of experience in a digital communications role. Experience in higher education is a plus.
● Technical Skills: Proven experience with Drupal or similar CMS, project management tools (e.g., Airtable, Asana), email marketing platforms (e.g., Mailchimp), content design software (e.g., Canva, Google Slides), and Excel/Google Sheets.
● Attention to Detail: Extremely detail-oriented for accuracy, consistency, and quality.
● Project Management: Demonstrated experience managing projects of varying scopes and depths; excellent prioritization, assessment, and problem-solving skills.
● Communication: Exceptional written and verbal communication skills.
● Digital Communications Knowledge: Demonstrated knowledge of and familiarity with digital communication platforms as well as trends and best practices, especially around accessibility and writing for the web.
● Interpersonal Communication: Strong relationship-building and -nurturing skills, and ability to collaborate with colleagues at all levels of the institution.
● Continuous Learning Mindset: Curiosity and commitment to learning new skills and technologies, and openness to emerging tech, including AI.
● Collaboration and Independence: Equally comfortable and adept with independent work and collaborative work.
● Work Environment: Ability to respond quickly and calmly when urgent communication needs arise; adept at managing multiple projects simultaneously and efficiently.
Hiring Range: $67,000 to $79,000; salary dependent on relevant experience and education.
This is a fully remote position.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.
As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at ************************ or call ************.
* Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
Employee Type:
Temporary (Fixed Term)
$67k-79k yearly Auto-Apply 22d ago
Building Maintenance & Operations Specialist
Medical Information Technology 4.8
Operations associate job in Westwood, MA
Full-time Description
At MEDITECH, we take a lot of pride in our beautiful offices. The primary role of this position is to assist with many various and critical facility management duties. Building Maintenance & Operations Specialists are responsible for the upkeep, maintenance, and security of MEDITECH buildings and grounds.
As a member of the General and Administrative team, your job would involve:
Performing preventative maintenance, utilizing hand tools, power tools, ladders, chemicals, motorized equipment, lifts, etc.
Repairing and troubleshooting a variety of facility systems including; mechanical systems, plumbing and electrical systems, energy management/card access, fire alarm systems, and other general facility systems, acknowledging and following the proper use and safety procedures of all equipment (including chemicals) that are owned by MEDITECH
Day to day project work
Electrical and plumbing
Housekeeping
General facility maintenance
Conference/training room setup
General facility security
Phone, data, PC and network troubleshooting
Purchasing, shipping and receiving activities
Snow removal
Providing and maintaining building security
Providing assistance to Corporate Solutions as needed
Ability to work overtime and holidays.
Shifts available:
Weekdays, Monday - Friday 6:00 AM to 2:30 PM
Weekdays, Monday - Friday 2:00 PM to 10 PM
Weekdays, Monday - Friday 10:00 AM to 6:30 PM
Weekend Nights, Friday, Saturday and Sunday 7:00 PM to 7:00 AM
Weekend Days, 7:00 AM to 7:00 PM
Requirements
Possession of a trade license(s) preferred, high school degree, associate degree, or applicable work experience (5+ years preferred)
Handy person experience preferred
Ability to effectively communicate
Ability to troubleshoot in many different areas
Exceptional project management and organizational skills
Strong analytical skills and mechanical aptitude
Ability to work independently
Ability to provide on-call support
Ability to frequently move various pieces of equipment weighing anywhere from 50 pounds up to a couple of hundred pounds
Ability to constantly work in outdoor weather conditions
Ability to reach with hands and arms; climb or balance; stoop; kneel; crouch; or crawl
General knowledge of PC and e-mail functions.
Hiring salary range: $47,700- $60,000 per year.
Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.
MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.
$47.7k-60k yearly 60d+ ago
AI Operations Specialist
Northeastern University 4.5
Operations associate job in Boston, MA
About the Opportunity
This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified
.
JOB SUMMARY
The AI Operations Specialist will be responsible for the day-to-day management, monitoring, and operational support of the university's AI systems and data pipelines across various departments. This role is vital in ensuring AI solutions and their supporting data infrastructure function reliably, meet performance expectations, and continuously improve to deliver maximum value. The position requires expertise in MLOps practices, data pipeline operations, system monitoring, incident management, and continuous improvement of AI systems in production environments.
This role is hybrid and in the office a minimum of three days a week to facilitate collaboration and teamwork. In-office presence is an essential part of our on-campus culture and allows for engaging directly with staff and students, sharing ideas, and contributing to a dynamic work environment. Being on-site allows for stronger connections, more effective problem-solving, and enhanced team synergy, all of which are key to achieving our collective goals and driving success.
*Applicants must be authorized to work in the United States. The University is unable to work sponsor for this role, now or in the future
MINIMUM QUALIFICATIONS
Knowledge and skills required for this position are normally obtained through a Bachelor's degree in Computer Science, Information Technology, or related field; technical certifications in relevant areas (e.g., cloud platforms, MLOps, data engineering) preferred and a minimum of 3 years of experience in IT operations, with at least 1 year focused on AI/ML systems and data pipeline support. Experience with cloud platforms (AWS, Azure, or GCP) and their AI/ML and data engineering service offerings.
Other necessary skills:
MLOps Experience: Demonstrated experience in operationalizing and maintaining machine learning models in production environments, including deployment, monitoring, and lifecycle management.
Data Pipeline Operations: Extensive experience maintaining and troubleshooting data pipelines built with tools like Apache Airflow, Prefect, cloud data services (AWS, Azure, GCP), and data processing frameworks (Spark, Kafka), ensuring reliable data flow for AI systems.
System Monitoring: Proficiency in monitoring AI system and data pipeline performance, detecting anomalies, and implementing proactive measures to ensure system reliability and availability. Experience in troubleshooting, diagnosing, and resolving AI system and data infrastructure issues, with the ability to prioritize incidents based on business impact.
Performance Optimization: Knowledge of techniques to optimize AI system and data pipeline performance, including resource allocation, scaling strategies, and performance tuning.
Change Management: Experience implementing changes to production AI systems and data pipelines with minimal disruption, including testing, validation, and rollback procedures.
Data Quality Management: Understanding of data quality principles and their impact on AI system performance, with the ability to identify and address data-related issues in processing pipelines.
Documentation and Knowledge Management: Excellence in creating and maintaining operational documentation, runbooks, and knowledge articles for AI systems and data pipelines.
Automation Skills: Ability to create and implement automation scripts and workflows to streamline routine operational tasks for both AI systems and data flows, enhancing overall system reliability.
DevOps Practices: Familiarity with DevOps and CI/CD principles as applied to AI systems and data pipelines, including containerization, orchestration, and infrastructure as code.
Security Awareness: Understanding of security best practices for AI operations and data handling, including access control, data protection, and vulnerability management.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
System Monitoring and Incident Management
Monitor AI system and data pipeline health, performance, and availability using established monitoring tools and dashboards. Detect, triage, and resolve incidents affecting AI systems and their data infrastructure, coordinating with technical teams as needed. Implement proactive measures to prevent recurring issues and minimize service disruptions.
Operational Support and Maintenance
Perform routine operational tasks to maintain AI systems and data pipelines, including model updates, data refreshes, pipeline maintenance, and system patches. Implement scheduled maintenance activities with minimal service disruption. Manage user access and permissions for AI platforms according to security policies.
Performance Analysis and Optimization
Analyze AI system and data pipeline performance metrics, identify bottlenecks and inefficiencies, and implement optimizations to improve response times, data flow, accuracy, and resource utilization. Monitor for model drift and data quality issues, coordinating retraining or pipeline adjustments when necessary.
Documentation and Knowledge Management
Create and maintain comprehensive operational documentation, including runbooks, standard operating procedures, and knowledge base articles. Document system configurations, data pipeline dependencies, and recovery procedures to ensure operational continuity.
Continuous Improvement and Automation
Identify opportunities for process improvement and automation in AI operations. Develop and implement scripts and workflows to automate routine tasks, reducing manual effort and minimizing human error. Contribute to the evolution of MLOps practices based on operational experience and emerging best practices.
Position Type
Information Technology
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit ************************************* for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Compensation Grade/Pay Type:
111S
Expected Hiring Range:
$86,490.00 - $122,163.75
With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
$86.5k-122.2k yearly Auto-Apply 9d ago
Operations Associate, Facilities
Vaxess Technologies
Operations associate job in Woburn, MA
Vaxess is developing a pipeline of next-generation therapeutics on our novel micro-array patch platform. With only five minutes of wear-time on the skin, the Vaxess' patch combines room temperature stability with simplified application to dramatically alter the way that drugs are delivered. Vaxess is committed to enabling products that are not only more effective, but also more accessible to patients around the world.
Responsibilities
Provide support for the overall lab environment, ensuring proper functioning of utilities, lab equipment and life safety systems
Perform facility & safety inspections including chemical, biological and universal waste consolidation
Perform equipment installations, qualifications and calibrations for lab & facility equipment/casework
Provide support to various facilities administration duties including but not limited to external vendor coordination, landlord services, HVAC, plumbing, etc.
Provide support to consumable, chemical and off-site storage inventories
Collaborate closely with cross-functional teams to support product development and manufacturing activities
Maintain necessary certifications DOT, RCRA, Bloodborne Pathogens, etc.
Qualifications
2-4 years' experience as on-site technician working in an industrial R&D, Quality Control or Manufacturing lab
Highschool Diploma/GED is required, BS in STEM degree is a plus
Ability to lift 50 Lbs. & work across multiple sites
Familiarity with Lab standards, compressed gas and laboratory utilities, generators, HVAC, IT & access control
Familiarity or experience working in GxP, a cleanroom and/or a biomedical laboratory environment
Excellent time and project management skills and proven ability to meet goals and deadlines
Demonstrated ability to build, repair and maintain equipment, fixtures and furniture
Demonstrated abilities to learn new skills and fields, creatively solve challenging technical problems, think independently, and work collaboratively in diverse multidisciplinary teams Entrepreneurial spirit and drive to positively impact global human health
At Vaxess, we're bringing together exceptional talent to drive our product development forward. We value collaboration, curiosity, and a dynamic work environment. To apply, please submit your CV/resume to ******************.
$51k-93k yearly est. 3d ago
Air Operations Coordinator
Collette 3.2
Operations associate job in Pawtucket, RI
Collette is seeking a Air Operations Coordinator to join our Air Team. This is a hybrid role based at our headquarters in Pawtucket, RI.
Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for?
Your journey starts here.
Job Summary:
This position reports to the Manager of Air Operations and is responsible for securing air using our airline contracts and accurately calculating the price to the customer for all retail passengers on all of Collette's tour series. Each coordinator's goals are to obtain the best possible air schedule for our clients, at a reasonable cost to the customer and provide a timely turn around on all requests.
Primary Functions:
Create air reservations for all standard bookings in NEO, where the air server was unable to successfully make an air reservation.
Calculate pricing for all air reservations created to ensure appropriate margins are met.
Work all special requests made on retail reservations in a timely manner.
Responsible for proofing all air reservations created by the Air Server in NEO to ensure all standards of quality are met.
Verify that the reservation was priced correctly according to our contracts.
Verify that the flights chosen meet all time restrictions on the package our customers are booked on.
Verify that all connection times meet standards described in our policies as well as each airlines minimal connection policy.
Request Seat Assignments, Wheelchair Request, Special Meal request or any other special needs with the carriers booked.
Process Frequent Flyer information over to the airline.
Coordinate any changes on retail air reservations and provide a timely turn around on those requests.
Assist with re-protecting passenger's air due to any schedule changes on retail air reservations when the airline has protected the passengers on schedules that no longer meet minimal connection times and/or time restrictions on the tour package booked.
Research all service issues and determine best action for recovery resolution and report back to Manager.
Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year.
Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations and Retail Air Team Lead.
Maintain clean, organized, and neat work environment at all times.
Knowledge and Skills:
Bachelor's degree preferred but not necessary
Two years of experience desired that is directly related to the duties and responsibilities specified.
Skill in customer service
Knowledge of air operations, quality control procedures and reporting documentation requirements.
Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required.
Microsoft Office program experience
Ability to work as part of a Team environment
Ability to communicate effectively, both orally and in writing.
Ability to include organizing, prioritizing, and scheduling work assignments.
Ability to foster a cooperative work environment.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to create, compose and edit written materials.
Ability to plan and organize to optimize productivity
Ability to analyze and solve problems.
Pay range starting at $19.50/hr
$19.5 hourly 1d ago
Associate I - ETF Basket Operations
Jpmorgan Chase 4.8
Operations associate job in Boston, MA
Join JPMorganChase as a Fund Services Associate I and become an integral part of our dynamic team. This role offers a unique opportunity to enhance your career by working closely with operations, financial controllers, and external partners. You'll be at the forefront of ensuring smooth fund servicing operations while contributing to process improvements. Embrace the chance to grow your skills in a supportive environment that values innovation and collaboration.
As a Fund Servicing Associate Iwithin JPMorganChase, you will play a pivotal role in enhancing our operational services related to fund accounting and administration. Your work will have a meaningful impact within our department, as you apply your broad knowledge of fund servicing principles and practices to perform diverse activities requiring analysis and judgement. With your advanced emotional intelligence, you will build trusting relationships with peers, managers, and stakeholders, fostering a collaborative environment. Your continuous improvement mindset will drive you to propose and implement improvements to our current working methods, contributing to the efficiency and resilience of our operating platform.
**Job responsibilities**
+ Manage all client queries in relation to ETF Basket Valuations.
+ Participate in industry working groups and initiatives.
+ Stay updated on developments in the broader ETF ecosystem.
+ Reconcile accurately and efficiently against all core controls and procedures for all relevant ETF deliveries.
+ Develop new ways to enhance our operating model and work directly with tech teams to implement risk-reducing processes.
+ Execute routine transactions related to fund servicing, ensuring accuracy and compliance with established policies and procedures.
+ Collaborate with operations to streamline processes and enhance efficiency in fund servicing operations.
+ Foster a collaborative environment by leveraging emotional intelligence skills to build trusting relationships with peers, managers, and stakeholders.
+ Propose and implement improvements to current working methods, contributing to the efficiency and resilience of our operating platform.
**Required qualifications, capabilities, and skills**
+ Demonstrated expertise in fund servicing operations, with at least one plus year of experience focusing on basket operations or fund accounting, evidenced by successful execution of related tasks and responsibilities.
+ Advanced emotional intelligence skills, with a track record of building trusting relationships and fostering collaboration in a professional setting.
+ Experience in proposing and implementing process improvements, with a focus on enhancing efficiency and resilience in an operational environment.
+ Proven ability to apply active listening and questioning techniques to understand and address client needs effectively.
+ Strong managerial skills.
+ Strong analytical, prioritization, organizational, and time management skills.
+ Ability to be effective in a global operating environment and a matrix management organization.
+ Ability to build and maintain effective working relationships with clients and counterparties.
+ Excellent customer service skills with attention to detail.
+ Results-oriented; ability to create and sustain a target-guided environment.
**Preferred qualifications, capabilities, and skills**
+ Advanced Excel skills, VBA, etc.
+ Strong knowledge of complex corporate actions and dividend income.
+ ETF cash component expertise.
Work hours are 12:30 - 9pm.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
**Base Pay/Salary**
Boston,MA $76,000.00 - $106,000.00 / year
$76k-106k yearly 60d+ ago
Mobile Operations Specialist
Klaviyo 4.2
Operations associate job in Boston, MA
Job Description
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
The SMS Deliverability & Operations team ensures Klaviyo customers can confidently grow and scale their SMS programs worldwide. Our Mobile Operations specialists sit at the center of this mission, driving international and emerging-channel expansion, supporting our SMS Activations team by evolving SOPs and advocating for technology needs, and leading cross-functional efforts to operationalize industry changes.
By combining operational readiness with deliverability and compliance expertise, Mobile Operations builds the foundations that make every new market launch, customer onboarding, and industry shift successful. We partner closely with our SMS Deliverability specialists, who safeguard message performance across existing markets. Together, we balance building for the future and maintaining excellence today, so Klaviyo customers can trust their messages will always reach the right people, at the right time, anywhere in the world.
As a Mobile Operations Specialist, you'll play a critical role in making sure Klaviyo is always ready for what's next in the SMS ecosystem. You'll partner with vendors, internal teams, and industry groups to build scalable processes, operationalize new requirements, and ensure smooth launches of new countries, verticals, and messaging channels. You'll also serve as a go-to resource for our Activations team, building tools and SOPs, helping manage escalations, and ensuring stakeholders have what they need to deliver for customers.
How You'll Make a Difference:
Partner with vendors to scope functionality and processes for new or evolving countries, verticals, and messaging channels.
Create processes, training materials, and SOPs that enable successful launches and operational readiness across stakeholders.
Monitor post-launch performance to ensure new programs are successful, escalating issues to vendors or internal teams as needed.
Act as a project manager for Deliverability & Compliance elements of cross-functional projects, coordinating activities and driving accountability.
Collaborate as a subject matter expert with internal teams on process changes, industry updates, product launches, and customer activations.
Represent Klaviyo in industry working groups, track changes in messaging requirements, and translate them into actionable processes and resources.
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Who You Are:
2-3 years of experience (or equivalent) in an operations, product, or project management role within a technical or messaging-focused environment.
Experience driving projects from scoping through delivery with cross-functional stakeholders.
Strong vendor management skills, with the ability to advocate for internal needs and resolve escalations effectively.
Strong analytical and problem-solving skills, with comfort using spreadsheets and analysis tools to manage complex information.
Excellent written and verbal communication skills, with the ability to simplify complexity for diverse audiences.
A proactive, hands-on approach, you're comfortable rolling up your sleeves to build processes and resources from the ground up.
You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
Nice to have:
Experience with SMS or messaging ecosystems (short codes, toll-free numbers, alphanumeric sender IDs).
Familiarity with additional messaging channels such as RCS and WhatsApp.
Experience collaborating with industry groups and applying evolving compliance guidelines.
Background supporting customer-facing teams with SOPs, process enablement, and training.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.
Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:$84,000-$126,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.
You can find our Job Applicant Privacy Notice
here
and here (FR).
How much does an operations associate earn in North Providence, RI?
The average operations associate in North Providence, RI earns between $34,000 and $110,000 annually. This compares to the national average operations associate range of $28,000 to $95,000.
Average operations associate salary in North Providence, RI
$61,000
What are the biggest employers of Operations Associates in North Providence, RI?
The biggest employers of Operations Associates in North Providence, RI are: