Operations director jobs in Alafaya, FL

Laser Photonics Corporation (NASDAQ: LASE) is a leading brand in industrial-grade laser material processing equipment with over 30 years of industry expertise. Recognized as a top supplier by Fortune 500 companies, our systems are trusted by renowned companies in the medical, aerospace, automotive, defense, shipbuilding, and nuclear industries. We excel in modifying standard systems and designing specialized systems to meet emerging industry challenges. Our maintenance-free machines are designed for high-vibration, heat, shock, and dust conditions, ensuring they are safe, easy to use, and eco-friendly. Laser Photonics went public on October 4, 2022, and is committed to continuous improvement and adaptability in manufacturing technologies. Role Description This is a full-time on-site role for a VP Operations Industrial Laser Equipment located in Orlando, FL. The VP Operations will oversee day-to-day operations of 3 Companies located in Greater Orlando area, ensuring efficient management and production of industrial laser equipment. Key responsibilities include managing P&L, providing excellent customer service, and developing strategic plans to drive growth and improvement. The role also involves overseeing project management, coordinating with various departments, and ensuring that operational processes meet the highest standards of quality and efficiency. Qualifications Operations Management and P&L Management skills Customer Service and Customer Relations skills Experience in Strategic Planning Project Management skills Strong leadership and team management abilities Excellent communication and problem-solving skills Bachelor's or Master's degree in Business Administration, Engineering, or related field Experience in the laser equipment or manufacturing industry is a plus

The AdventHealth Central Florida Medical group consists of approximately 460 practice sites and 1,500 providers. The Chief Operating Officer (COO) of AdventHealth Medical Group (AHMG) reports directly to the President / CEO of AHMG and is responsible for the clinical and operating performance of AHMG across the quad-county in the Central Florida Division. The COO has direct oversight of all ambulatory outpatient practices and provides operational support of hospital based services. Responsibilities include implementing new business strategies in preparation for greater value based reimbursement, including acquisition and deployment of new practices. In addition, ensures all practices are operationalized in a manner that achieves expected results. This includes input into site selection, facility planning and oversight of financial, clinical, operational and marketing plans. The COO is also responsible for the development, communication and deployment of best practice care models to support fee for service and value-based care. Responsible for leading a culture that allows AHMG to be Wholistic, Exceptional, Connected, Affordable and Viable, to support extending the Healing Ministry of Christ. Responsible for compliance with the organizational compliance plan and the rules and regulations of all applicable local, state, and federal agencies, and regulatory and accrediting bodies. Provides director executive oversight of the AHMG Vice Presidents. PRINCIPAL DUTIES AND JOB RESPONSIBILITIES: Scope of Responsibility: Provides operational leadership to the medical group to improve performance and sustainability. Promotes collaborative and interdisciplinary processes that focus on safety, best practice outcomes for patients and staff across the medical group. Ensures same store growth strategies are properly deployed. Implements contractual and process strategies to “link” specialist physicians with hospital service lines and institutes. Leads a culture of professionalism, accountability, physician leadership and effective management. In conjunction with the President / CEO, collaborates effectively with senior department and physician leadership to identify opportunities, explore options to expand services and to continually improve the business performance of service lines and various entities. Works to build consensus in support of strategies and plans and executes decisions in a timely manner. Develops, implements and coordinates system-wide processes for the development of business plans for new or expanded clinical product lines. Monitors results and identifies opportunities for continued expansion. Implements strategic plans to position the organization to be successful in value based care and supportive of AdventHealth. Provides oversight to market research projects, to identify under-served markets and to recommend viable new opportunities and programs. Sustains a culture that results in highly satisfied and engaged patients, physicians and employees. Committed to sustaining a safe environment for patients, physicians and employees. Collaborates with senior leaders to develop appropriate care models and ensures their successful deployment. Oversees the negotiation and execution of appropriate clinical affiliation and service level agreements that clearly stipulate the goals, outcomes, success metrics, roles, and responsibilities of the parties involved. Facilitates the successful project management of all AHMG projects, including significant network development, and operations improvement projects and provides the infrastructure support to enable appropriate communication and coordination between operational and support services departments. Provides vehicles for prioritizing and communicating status updates on network development projects. Provides operational oversight for all assigned practices to ensure they meet financial, patient experience, quality and physician engagement targets. Oversees development of action plans for each practice that are needed to improve performance levels. Negotiates physician compensation / contracts as needed according to organizational expectations. Serves on the AHMG governance groups. Participates in and leads various committees. KNOWLEDGE AND SKILLS REQUIRED: Professional knowledge: Extensive knowledge regarding operational, and physician practice management, business planning, and project management. Leadership: Ability to identify issues and opportunities and initiates plans to address. Demonstrates forthrightness and integrity. Ability to work across a diverse array of providers in the interest of promoting high quality, cost effective patient care. Ability to develop a common vision for diverse constituents, to communicate effectively, to sell ideas, and take ownership and responsibility for activities. Discretion and Confidentiality: Ability to handle sensitive and confidential matters discreetly and to ensure confidentiality guidelines are maintained by others that the individual is working with. Critical Thinking/Decision Making/Negotiating: Ability to appropriately evaluate all aspects of a situation and to independently make appropriate and timely decisions as well as negotiate effectively with outside entities as well as within AHMG. Knowledge of clinical practices and processes, legal and regulatory requirements and mandates, and the ability to gather and evaluate data and outcome results to use in planning medical group operations, budgets and process improvement. Exceptional people management, leadership skills, and the capacity to relate to people in a manner that wins confidence and establishes support. Strategic thinking. Ability to assess, view and communicate the future of the organization, looking beyond the present situation to conceptualize key trends and identify changing market demands. Strong business acumen, intelligence and capacity; able to think strategically and implement tactically. Approaches his/her work as an interconnected system.Ability to understand major objectives and break them down into meaningful action steps. Proficient computer skills, particularly with Microsoft Office suite. KNOWLEDGE AND SKILLS PREFERRED: Physician Experience - Prior experience coaching, mentoring and advising physicians. EDUCATION AND EXPERIENCE REQUIRED: Master's degree in Business Administration or Health Services Administration or equivalent experience. Minimum of seven (7) years in progressively responsible administrative work or directorship within a medical group Minimum of ten (10) years' functional experience in healthcare or business administration. Minimum of five (5) years' physician network practice management experience or clinical integrated network experience LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED: None required

Job Title: Customer Service Director Department: After-Sales / Service Employment Type: Full-Time Reports To: General Sales Manager Salary Range: $180,000-$220,000 base + bonus About the Role We are seeking an experienced, business-minded Customer Service Director to lead, strengthen, and grow our after-sales and customer support operations. The ideal candidate is strategic, execution-focused, and experienced in the all-terrain vehicle, motorcycle, golf cart, and low-speed vehicle industries. This role requires strong leadership capabilities, commercial acumen, and a passion for transforming customer service and after-sales functions into a profitable, customer-centered business unit. Key Responsibilities Lead and manage customer service, parts, and technical support teams. Develop and implement strategies to enhance profitability and operational efficiency. Ensure high levels of customer satisfaction and service performance. Build and maintain strong relationships with dealers and customers. Establish, monitor, and optimize KPIs for service operations and parts revenue. Identify new business opportunities such as extended service programs and training initiatives. Oversee budgets, forecasts, and cost control for the department. Recruit, train, and develop a high-performing customer service and after-sales team. Collaborate cross-functionally with sales, marketing, logistics, manufacturing, and procurement teams. Job Requirements Bachelor's degree in Business, Management, or a related field (MBA preferred). Minimum 10 years of management experience in customer service, after-sales, service operations, or related fields. 2-3 years of after-sales experience in the ATV, motorcycle, golf cart, or LSV industries is strongly preferred. Proven record of driving business operations and profit growth. Strong leadership, communication, and strategic thinking skills. Experience managing dealer or customer networks is a plus. Must speak and write fluent Chinese (Mandarin). Additional Information Competitive compensation package. Health insurance provided. Paid annual leave, sick leave, and public holidays. Long-term career development opportunities.

We Create Products and Brands That People Trust to Clean, Sanitize, and Protect Their Homes and Pools When you join KIK Consumer Products, you're joining a team that cares about the work we do and also about each other. We bring exceptional brands and products to consumers that help them protect the health and wellness of their families and the cleanliness of their homes and pools. We are committed to building a culture of performance driven by accountability, collaboration, and agility that enables timely fact-based decision-making and exceptional execution with unwavering ethics. As one of North America's largest independent manufacturers of consumer products, KIK helps a large portfolio of brands and retailers bring their products to life. Your Role at KIK The Plant General Manager for Household will be accountable for the successful operation of a multi-product manufacturing facility (bleach, laundry, window wash, and/or cleaners) with an annual throughput of 3-15 million bottles. Reporting to the Household Vice President of Operations, the Plant General Manager will be responsible for establishing and maintaining a robust operating model and positive winning culture centered around safety, employee engagement, productivity, reliability and quality while meeting throughput and conversion cost per unit expectations. The individual will drive continuous improvement performance through clear vision and direction, team cohesion, empowerment, active engagement across the facility and strong accountability. What You'll Be Doing Establishment and Continuous Reinforcement of Plant Culture Role model and hold the organization accountable to the One KIK culture of safety, integrity, collaboration, transparency, and accountability Drive safety as the number one priority within the plant Establish and foster a plant culture of teamwork, collaboration and engagement, ensuring employees have clear direction, frequent communication, recognition and accountability for results. Establish and maintain a work environment that drives employee engagement, retention and tenure, including physical environment, leadership treatment of employees, shift schedules, etc. Be a visible on the floor leader who consistently reinforces the culture with employees through a regular communication strategy of frequent and daily plant floor presence, direct report 1:1s, skip levels, small group roundtables, town halls, and individual engagement Regularly monitor employee engagement and turnover, taking immediate action to address internal plant contributors to adverse results Operational Excellence Lead a robust operating cadence across the plant and warehouse, focused around established production and distribution plans and key priorities, setting and achieving a high standard for results Ensure compliance with applicable OSHA, EPA, Department of Homeland Security, and other applicable regulatory and environmental requirements. Responsible for the production plan in coordination with the broader Household Supply Chain organization Set clear objectives and priorities, ensuring team understands deliverables. Establish and manage the execution of plant-based KPIs that drive operational performance and financial results to operate with clear visibility into plant performance, including the establishment of a formal review cadence to measure outcomes and drive accountability Management of plant P&L vs budget and prior year. Partner with Plant Controller to manage key drivers to achieve financial results. Manage plant operating budget to ensure effective cost management. Deliver budgeted manufacturing volume and conversion costs per unit in support of the financial commitments of the company. Ensure plant machinery operates efficiently and effectively, including timely repairs and the utilization of active PM programs Ensure operational processes meet quality and cost targets while insuring 98%+ or better timely fill rate of customer orders. Ensure plant shift schedules are established to achieve production requirements while maintaining employee engagement and regulatory/customer compliance Drive quality excellence, ensuring all products meet quality standards with no withdrawals or recalls Define and champion the identification and proposal of CAPEX project. Ensure projects are actively managed to ensure timely and effective implementation Identify and implement initiatives for rationalization, efficiency, process simplification, consistency improvements and enhance operational agility Talent Hire, grow and develop production staff and continuously increase plant top talent Assess and actively manage talent placement in key leadership roles to ensure alignment with required skills, leadership, and culture to support long term plant success model Establish and actively manage headcount to ensure required positions are identified and in place to support the production forecast Ensure all positions are clearly defined, including hiring criteria and position deliverables Actively participate in hiring process for key plant positions, engaging in requisition creation, intake meetings, interviews and debriefs in an active and timely manner.Holding plant leaders accountable for the same in their areas of responsibility. Ensure all hired employees receive robust onboarding and on-the-job-training to support strong individual and team performance Drive performance for all employees, ensuring robust goals are established with specific KPIs to drive accountability Formally identify top talent through evaluation of performance and potential, establishing formal development and career progression plans as follow-on actions Promote and support career pathing for plant floor employees, driving ongoing training to support upskilling/multi-skilling across the plant Support and drive accountability for managers to take decisive actions on removing poor performers appropriately Stakeholders Partner collaboratively with Key Stakeholders including Senior Leadership, EHS, HR, Quality, Engineering and Distribution/Transportation. Ensure open and clear communication with a collaborative mindset to achieve mutual goals Gain consensus of strategic priorities and timeframes, appropriately working through areas of disagreement Effectively engage with individuals at all levels of the organization, including front line employees, senior leaders and external stakeholders What You'll Bring Bachelor's Degree in a Technical field preferred or equivalent experience Demonstrated managerial experience in a manufacturing setting. Ability to manage a complex vertically integrated operation. A transformational leader with the ability to drive an engaged culture across a manufacturing environment. Strong problem-solving, negotiating, and decision-making skills with the proven ability to manage complex situations. Proficiency with computers, including the Microsoft Office Suite (Word, PowerPoint, Excel, Access, and ERP systems such as JDE/SAP. Ability to analyze and interpret financial data and speak to variances on a daily & monthly basis. Strong interpersonal skills, collaborative leadership style, and the ability to interface at all levels of the organization, including front-line employees, plant leaders, BU leadership, and senior leadership. Leads and demonstrates the ability to hold the organization to a high standard of ethics and integrity. Experience in Chemical process engineering preferred. Continuous Improvement, Lean Manufacturing or 5S experience preferred. What You Will Get KIK offers a competitive salary and comprehensive benefits including health, wellness, dental, vision, life, and disability insurance. You can plan for your future with KIK's retirement savings options including employer match. KIK also recognizes the importance of continuing education and offers Education Assistance to our employees to encourage continued personal development and growth. About KIK We create the products and brands that people trust to clean, sanitize, and protect their homes and pools. We are one of North America's largest independent consumer product manufacturers with 16 North American manufacturing facilities. We also operate globally in Canada, Europe, and Australia. We are known for our portfolio of notable brands including Spic and Span and Comet cleaning products, Clorox Pool&Spa™ (under license), BioGuard , and Natural Chemistry pool chemicals. We are also the #1 producer in North America of store-brand (“private label”) bleach and a leading private-label provider of laundry detergent and additives, dishwashing products, general-purpose cleaning, and other home care products. Our global team of over 2,300 employees drives our capabilities in product development, product formulation, strategic sourcing, manufacturing, packaging design, brand marketing, project management, quality assurance, compliance, distribution, and logistics. Our organization is constantly evolving and is driven by a set of “One KIK” values - a dedication to following through on commitments in a customer-focused, profit-motivated way; while never compromising on safety, ethics, or integrity. KIK is an Equal Employment Opportunity / Affirmative Action employer. KIK does not discriminate against qualified applicants or employees based on race, color, age, religion, sex,

Job Description:- Director, Lab Operations DeLand, FL Full Time Shift : Monday-Friday typically Here's what you can expect as a Laboratory Operations Director The Director, Laboratory is responsible for the day to day technical and scientific operation of the laboratory and other duties as delegated by the Medical Director. The position provides for the overall operation, leadership, direction, and administration of the Clinical Laboratories in accordance with CAP, Federal and State regulations governing clinical laboratories. This position reports to the VP, Lab Operations. CERTIFICATES, LICENSES, AND REGISTRATIONS: Medical Technologist registry (ASCP, NCA, AAB or equivalent) required Florida supervisor license preferred What are the 3-4 non-negotiable requirements of this position? Candidate Profile · Demonstrated success leading large teams in high-volume lab environments. · Experience managing technical or platform transitions, ideally across multiple sites. · Proven ability to oversee lab operations in compliance with CAP, federal, and state clinical lab regulations. · Strong track record of developing leaders, building bench strength, and upleveling team capability. · Effective communicator who builds trust, morale, and team engagement across diverse teams. · Sets clear performance standards and drives accountability through influence and collaboration. · Champions a culture of belonging and continuous development; mentors emerging talent. · Helpful but not required: Experience implementing new programs or products in a clinical lab setting. · Bachelor's degree in medical technology or related sciences required. Must have: · ****Valid practitioner and supervisor licenses (multi-state licensure required) - FL Supervisor License (if they don't have, they will need to get if they move to FL) *****Medical technologist registry required (i.e. ASCP, AMT, AAB or equivalent)

Regional Manager of Operations Full Time, Monday through Friday The Regional Manager of Operations is responsible for directing the operational performance of a defined Florida region, ensuring that clinical teams are supported, facility partners receive consistent, high-quality service, and market goals are achieved. This role oversees day-to-day operational execution, coordinates provider coverage, strengthens relationships with facility leadership, and collaborates with senior leadership on growth and service optimization. The position requires a hands-on manager who can balance daily demands with broader strategic planning. Primary Duties Clinical Workforce Coordination • Manage staffing assignments and scheduling for clinical providers across multiple facilities. • Ensure adequate daily and after-hours coverage according to service needs. • Monitor visit volume, workflow efficiency, and documentation turnaround to ensure expectations are met. • Address performance concerns, attendance issues, and quality matters in alignment with internal guidelines. Facility Relationship Management • Serve as the main operational contact for facility administrators and leadership teams. • Conduct routine check-ins with facilities to evaluate service satisfaction, resolve concerns, and identify opportunities for improvement. • Support the introduction of new clinical staff into facilities, assisting with orientation to workflows and expectations. Operational Leadership and Support • Partner with senior operational leaders to implement service initiatives and market-specific strategies. • Provide guidance to administrative and operational support personnel assigned to the region. • Review internal processes and propose improvements to increase efficiency, communication, and care coordination. • Assist with planning and execution of facility launches, coverage transitions, and expansion of services in the region. • Ensure compliance with company standards, regulatory requirements, and best practices within post-acute and long-term care settings. Qualifications • At least five years of experience in healthcare administration, operations, or clinical support roles. • Background in skilled nursing, post-acute care, or senior care strongly preferred. • Experience managing or coordinating providers, clinical teams, or healthcare staffing operations. • Bachelor's degree in Healthcare Administration, Business, or a related field; advanced degree preferred. • Strong communication and relationship-building skills, especially with facility leadership. • Proficiency in general office software and healthcare technology platforms. • Ability to travel within the regional market; reliable transportation required.

Role: Senior Director, Call Center Operations Terms: Direct Hire Industry: Healthcare | Outpatient Cardiology | Patient Access Operations Insure Technology is excited to partner with a rapidly growing healthcare organization to identify a highly experienced and forward-thinking Senior Director of Call Center Operations to lead their expanding multisite patient-access center. This is a critical leadership role supporting outpatient cardiac clinics across Central Florida, with a heavy focus on patient triage, scheduling, and care coordination. This opportunity is ideal for a call center strategist-not someone focused on short-term fixes, but a leader capable of designing new workflows, implementing scalable processes, and building an operational foundation that improves patient experience at every touchpoint. What You'll Lead • Oversee day-to-day operations of a multisite cardiovascular call center supporting triage, scheduling, and patient coordination • Design and implement standardized processes, call flows, operational KPIs, and performance dashboards • Build scalable systems aligned with organizational growth, avoiding temporary or reactive solutions • Partner closely with clinical and executive leadership to align call center operations with clinical priorities • Analyze call volume trends, staffing models, and technology utilization to optimize engagement and responsiveness • Lead and mentor supervisors, call agents, and scheduling teams • Ensure adherence to quality standards, HIPAA compliance, and patient service expectations What We're Looking For • Required: Background leading a cardiovascular or cardiac-focused call center • Deep experience in patient triage-based call workflows, ideally in an outpatient clinical environment • Proven track record designing new operational structures, SOPs, and scalable workflow models • Demonstrated ability to collaborate directly with clinical decision makers, including cardiologists • Strong change-management capabilities with experience implementing modern call center tools and best practices Position Details • On-site or hybrid leadership presence strongly preferred • Comprehensive benefits package including healthcare, PTO, paid holidays, and 401K Why This Role Matters This is a rare opportunity to influence patient access, care quality, and call-center modernization at scale. The organization is growing quickly across Central Florida, and they are seeking a leader who can architect systems-not just maintain them-and who thrives in environments where innovation, structure-building, and operational excellence are top priorities.

Waffle House offers fantastic opportunities for growth and career advancement within the company! Our emphasis on promoting from within, coupled with the potential for leadership roles, creates a strong foundation for long-term success. Here's a breakdown of what makes this opportunity stand out: Compensation and Benefits: Waffle House offers competitive pay and a solid benefits package, including health insurance, 30 days of vacation, and a $6,000 annual education bonus. Restaurant Managers range from $63,000 to $80,000. District Managers range from $83,000 to $113,000. Division Managers incomes range from $109,000 to $138,000. Training and Development: The company offers excellent paid training that helps you learn through real-world experience. Overseeing your own restaurant allows you to develop skills in managing people, operations, and customer relationships. Career Advancement: There's a clear pathway for advancement, from Restaurant Manager to District Manager, and then Division Manager, with competitive salary increases and stock options at every stage. The average time for promotion is relatively short (12-18 months for District Manager, 18-36 months for Division Manager), making it an exciting prospect for those looking for fast growth. Work Environment: The company promotes a fun and people-centered work environment, which can be highly rewarding for those who enjoy working with teams and customers. Work a 6 days on and 2 days off guaranteed schedule primarily on day shift. Company Stability: As a privately owned, employee-focused, and growing company, Waffle House offers stability and a positive, people-centered culture. Plus, the plan to add another 800 restaurants in the next decade shows strong growth potential. Stock Options: The opportunity to invest in Waffle House stock is a unique perk, with options awarded annually and increasing in value with each promotion. Stock options granted at hire and with each promotion. Receive a $17,500 stock option on your hire date. $70,500 stock option upon District Manager promotion. $87,000 stock option upon Division Manager promotion. We offer a great opportunity for individuals looking to build a long-term career in the restaurant industry with the possibility of growing within a stable, successful company. If this opportunity aligns with your career goals and aspirations, please respond with your resume for consideration.

Director of Operations Management will be Accountable for and Providing oversight and managing daily operations of work performed by employees and subcontractors including construction, installation, and maintenance of all Wireline project-related underground and/or aerial utility construction projects - in accordance with Client contract requirements; and to meet all safety, quality, and production goals according to rules, regulations, and standards. As a Senior Level Outside Plant construction manager, you will lead personnel supporting complex projects with the responsibilities for representing the Construction Division and serving as the primary customer interface at the District Level. The position is responsible for supervising personnel that lead the day-to-day operations and job completions. This includes managing schedules, identifying risks, and clearly communicating goals to the stakeholders. A primary job responsibility will be to keep the construction managers coordinated on the project's progress and deadlines as well as to facilitate the daily interaction with the sub-contractors and Tier 1 providers. Daily ResponsibilitiesManage four (4) to eight (8) Outside Plant Construction Leaders and administrative staff. Lead and Drive Work Production Targets & Attainment of Goals for regional organization that has both In-House and Sub-Contracted Crews Monitor and Ensure production commitments are met with quality workmanship. Responsible for Managing Financials and Budget Provide coordination and input as needed with utility companies providing services and infrastructure for the project, including schedule and cost management including City's permitting and inspection requirements. Assist and support in managing operations and coordinating all work performed by in-house crews and subcontractors in Coordinating equipment/materials, and construction process including but not limited to operations, and personnel requirements. Primary customer interface at regional level Resolve customer escalations / roadblock mitigation. Responsible for cross functional coordination to ensure build/schedule align with customer priorities. Attend meetings and training on behalf of the company, documenting and taking applicable action. Maintain relationships and act as liaison in matters associated with Federal, State, and Municipal requirements. Complete Site Safety reports on in progress job sites for in house crew and subcontractors completing the work. Participate in daily / weekly calls with operations and customers. Conduct site visits to verify compliance with permits and job specifications. Ability to follow directives, produce quality work, maintain safe working habits/conditions according to all Federal, State and Company regulations and policies. Drive progress and deadlines met through Key Performance Metrics (Build Production, Overage Job Management, Regional Productivity, etc.). Conduct site visits to verify compliance with permits and job specifications. Required Qualifications Five (5) plus years of telecom direct supervisory management experience in Wireline Outside Plant Construction managing team members who supervise others. Demonstrated Strong experience in Budgeting, Forecasting, Fulfilling Staffing Requirements, Training, Safety Compliance, etc. Proven experience driving team to improve both in Quantity and Quality. Proven experience reading prints and basic knowledge of cable locating. Demonstrated Excellent verbal and written communication skills. Demonstrated Strong consultative, organizational, and communication skills necessary for maintaining productive and professional relationships with employees and customers. Demonstrated Strong leadership skills directing the performance and activities of contractors and crews of underground and/or aerial utility construction - poles / anchors and tree trimming. Demonstrated Strong documentation skills and proven analytical and problem-solving abilities in a changing environment. Valid Driver's License

**open to relocation for the right candidate, but role is 100% onsite in Maitland, FL (Hybrid/Remote NOT AN OPTION)** Clinical Research Site Director Our company is a growing multi-site, multi-phase clinical research organization with a network of locations across the country. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow. The Clinical Site Director is responsible for driving operational performance for of the research site. Provides on-site oversight to help ensure execution and coordination of clinical research activities according to ICH guidelines, GCP, and FDA guidelines and follows company policies and procedures. Key Responsibilities Essential Job Duties: Overall site management and leadership with a focus on driving site performance, enhancing efficiencies, pati,ent safety and protocol/GCP/regulatory compliance. Collaborating with department leaders in Business Development, Patient Recruitment, Finance, and Budgets Contracts and Quality to coordinate delivery expectations, meet expected study milestones (such as site activation targets, enrollment targets, etc.), meet budgets, and delivery quality data to sponsors. Reviewing the performance dashboards and other clinical trial systems to oversee site and patient activities, ensure proper staff coverage, and to ensure the data has been updated to reflect timely execution of all operational aspects (required visits/calls, duration, and frequency). Overseeing resourcing allocations, site assignments and study team members' output and performance, to ensure study deliverables are on track, identifying risks to delivery or quality, and escalating any risks to clinical trial management deliverables (timeline, quality and budget). Assisting with initial and ongoing trainings regarding protocol specificities, Case Report Form (CRF) completion, Standard Operating Procedures (SOPs), clinical plans and guidelines, and timelines for the study. Ensuring adherence to standard operating procedures, good clinical practice (GCP), FDA regulations, and company policies and procedures. Overseeing site staff assigned to the study and routinely assessing study-specific process and training compliance, CMP compliance, and identifies emerging risks. Develop and support execution of corrective action plans at site and study level. Overseeing people management activities including interviewing and selection, performance appraisals, job description preparation, employee counseling, career coaching and termination meetings. Managing site staff, proactively identify and resolve issues, and work to ensure successful site operations. Overseeing all payroll, absence tracking/approvals, new hire orientation, and training per operational needs. Collaborating with investigators to ensure patient safety and meeting client goals and timelines. Employing strategic thinking and problem-solving skills to propose and implement risk mitigations. Participating and presenting in management or site meetings. Perform all other duties as required or assigned. Skills, Knowledge and Expertise Minimum Qualifications: A Bachelor's degree AND 5+ years of clinical research experience or an equivalent combination of education and experience is required. 2+ years of management experience required. Clinical research site management experience highly preferred. Bi-lingual (English / Spanish) proficiency is preferred. Required Skills: Proficiency with computer applications such as Microsoft applications, email, electronic health records, web applications, and the ability to type proficiently (40+ wpm). Must possess strong organizational, time management, problem solving, and project management skills to meet project deadlines. Well-developed written and verbal communication skills. Well-developed interpersonal and listening skills and the ability to work well independently as well as with co-workers, subjects, managers and external customers. Ability to effectively handle multiple tasks and adapt to changes in workloads and priorities. Must be professional, respectful of others, self-motivated, and have a strong work ethic. Must possess a high degree of integrity and dependability. Ability to work under minimal supervision, identify problems and implement solutions. Ability to handle highly sensitive information in a confidential and professional manner, and in compliance with HIPAA guidelines. Benefits Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following date of hire. Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.

OUC - The Reliable One, is presently seeking a Cybersecurity Director to join the Digital Technology division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations. We are seeking a visionary and results-driven professional to lead enterprise-wide digital initiatives and oversee all aspects of cyber operations. This strategic leadership role is critical to executing our newly developed cyber operations strategy and ensuring a secure, scalable, and high-performing technology environment. This position is strategic in nature, ensuring the right leadership is in place to execute the mission of our cyber operations team. With a newly developed cyber strategy ready for execution, this leader will bring the vision, experience, and drive to bring it to life-while also shaping the future of our digital transformation journey. OUC is an industry leader and the second largest municipal utility in Florida, committed to innovation, sustainability, and our community. OUC's mission is to provide exceptional value to our customers and community by delivering sustainable, reliable services and solutions. Click here to learn more about what we do. Key Responsibilities: Incident Response & Operational Excellence * Provide strategic oversight of operations, ensuring effective monitoring, detection, and incident response aligned with ITIL best practices. * Direct coordinated incident response efforts across technical and business units, ensuring timely resolution and continuous improvement through post-incident reviews. * Drive standardization and automation across monitoring, detection, and response capabilities * Monitor and audit security SOPs, infrastructure, and network architecture to ensure compliance with standards and policies. * Lead and partner to report on the organization's security posture through monthly updates and varying leadership forums. Planning & Project Execution * Oversee the design and implementation of cyber strategies and solutions that will ensure secure and stable connectivity for all solutions, infrastructure and platforms. * Oversee the deployment, integration, and optimization of security technologies and threat intelligence platforms. * Continuously assess and recommend innovative technologies and best practices to enhance the security posture. * Effectively manage multiple high-priority projects from initiation through closure. Strategic Leadership & Team Development * Lead the maturity and execution of OUC's multi-year cyber operations strategy * Build and scale a high-performing security team through strategic hiring, mentorship, and development. * Collaborate with cross-functional leaders to align security operations with enterprise goals and objectives, while ensuring smooth day-to-day operations. * Deliver actionable insights and performance reporting to executive stakeholders, translating operational metrics into business outcomes and risk reduction. Risk & Governance * Partner with the cyber risk governance organization to develop and maintain governance frameworks, policies, and playbooks in alignment with NIST CSF and enterprise risk management strategies. * Lead and partner on internal and external audit readiness, maintain the cyber risk register with key risk indicators (KRIs), and serve as the primary liaison for audit activities. * Define, track, and report on KPIs to measure operational efficiency, risk reduction, and client value realization. * Maintain alignment with enterprise-wide risk mitigation strategies and track progress across domains Cybersecurity Culture & Awareness * Partner to embed cyber awareness and best practices across the enterprise. * Drive cultural, technical, and process changes to foster a cyber risk-aware workforce. * Lead enterprise-wide engagement to promote security-first thinking and ensure alignment with business and compliance goals. The ideal candidate will have: * Bachelor's degree in Computer Science, Information Technology, or a related field. * 10+ years of progressive experience in digital and technology leadership. * Proven experience leading cyber operations and implementing enterprise-scale security strategies. * Strong background in IT architecture, system design, and secure delivery models. * 5+ years of formal supervisory experience managing diverse technical and security teams. * Deep understanding of cybersecurity frameworks, risk management, and compliance. * Excellent communication, leadership, and decision-making skills. OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few: * Competitive compensation * Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. * OUC's Hybrid Retirement Program includes a fully-funded cash balance account, defined contribution with employer matching along with a health reimbursement account * Generous paid vacation, holidays, and sick time * Paid parental leave * Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities * Wellness incentives and free access to all on-site OUC fitness facilities * Access to family-oriented recreational areas * Paid Conference and Training Opportunities * Free downtown parking * Hybrid work schedule Click here to view our Benefits Summary. Salary Range: $164,000- $205,000 annually (commensurate with experience) LOCATION: Reliable Plaza: 100 W. Anderson St. Orlando, FL 32801 Please see below a complete Job description for this position. Job Purpose: Leads transformative, cross-functional efforts to scale and drive efficiencies and to deliver operational excellence, in support of the organization alignment to the corporate strategic vision. Reports to Vice President, Digital & Technology and collaborates with Digital & Technology teams, Transformation teams and other business units within OUC. Enables architectural excellence to drive business transformation efforts inclusive of evaluation and selection of the software and hardware components through a balanced approach. Manages performance, availability, and scalability of systems. Ensures a strong team environment focused on delivery of a stable and reliable technology foundation. Primary Functions: * Directly manage separate teams focused on delivering high quality results within one or more major technology disciplines: strategy, software development, operations, engineering, development services, quality engineering, information security, and compliance; * Collaborate with internal and external partners to deliver methods, procedures, practices, documents and results to increase reliability and usability of technology while optimizing costs and return on investment; * Envision, develop and communicate strategies, plans, and goals for the business unit; * Lead large scale technology transformations, emphasize change management and collaboration with stakeholders to ensure service delivery and user adoption of technology; * Deliver results based upon annual financial goals, department goals and management requests; * Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency for a program, project and/or practice area; * Provides leadership in technology best practices; Analyze information and evaluate results to choose the best solutions and solve problems; * Work directly with outside vendors to negotiate services and product agreements; Establish Service Level Agreements (SLAs) for internal team and external vendors and metrics for performance assessments; * Drives initiatives and team performance to achieving key service and department performance indicators; * Oversee the evaluation of new technologies, techniques, and tools; Report status and issues to senior technology management team; * Contribute to the establishment, evolution and continued compliance with standard practices and processes within the disciplines; * Ensure adherence to technology policies and comply with all security controls and that all work products meet quality standards and risks/issues are effectively managed; * Participate in periodic Disaster Recovery (DR), Business Continuity Planning (BCP) and various regulatory/compliance testing and reporting; * Manage and lead a staff of direct and indirect reports to provide direction of day-to-day activities towards accomplishing the department's strategic plan including, but not limited to, employee coaching, development, and performance evaluation; * Evaluate and align talent to current and future business needs; mitigate talent risks; * Maintain effective business unit work groups and leadership team; foster a culture of respect and continuous learning; * Develop, measure, and take action on performance metrics for teams and individuals within the business unit; communicate performance expectations, support staff professional goals, and brief all related issues, initiatives, and actions, risks or concerns with Leadership; * Manage selection and promotion procedures including reviewing applicants and interviewing potential new employees to select candidates for open positions within the business unit; * Develop the annual operating and/or capital budgets for the area; ensure that operations are managed within authorized budgets; advise, develop, review and approve budgets, plans, and business goals; * Performs other related duties as assigned. Technical Requirements: * Working knowledge of all, but not limited to the following: * Proficient in latest technology for IT systems and management; * Through understanding of IT and practical applications to support the company goals; * Analysis, implementation and evaluation of IT environments and their specifications; * System design and architecture; * Technical Delivery and Support Models including related implementations; * Project management methodologies. * Familiarity with all, but not limited to the following: * Corporate Software Applications: CIS, ERP, GIS, CRM; * Security monitoring, analysis and forensics tools; * Network monitoring and analysis technology; * Charts, diagrams, and Architectural diagrams; * Risk assessments; * Technical reports; * Agile methodologies; * Budgeting and Resource Planning; * Vendor and Contract Management; * Performance Management; * Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws; * Preparing and delivering presentations to senior leadership; * Identifying strategic needs and developing departmental strategic plans and goals; * Developing and maintaining capital and operational budgets. * Effective written, verbal, and interpersonal communication skills; * Technical management skills through the delivery lifecycle including planning, transitions and dependencies and managing any 3rd parties involved; * Ability to: * Meet aggressive deadlines while remaining flexible to the needs of the business. * Demonstrate a proactive attitude and always take the initiative in ensuring projects are delivered on time and to the expected quality. * Keep pace with the latest thinking and new technologies * Communicate effectively with variety of stakeholders and gain alignment, and/or influence required action * Evaluate data and make or recommend informed strategic and tactical decisions; * Balance focus on big picture while ensuring delivery at the day-to-day detail level. Education/Certification/Years of Experience Requirements: * Bachelor's degree in Computer Science, Information Technology, or directly related field of study from an accredited college or university; * Minimum of ten (10) years of digital and technology experience, to include: * Experience implementing a wide range of technology solutions (both on premise and cloud); * Experience formulating and implementing a high-level technology strategy and road maps including establishing governance models, standards, architecture frameworks and policies; * Experience leading enterprise-scale technical projects, initiatives and change management; * Five (5) years of formal supervisory and leadership experience in a technology setting managing diverse teams; Working Conditions: This job is performed primarily in an office work environment. This job may occasionally work in confined spaces. This job occasionally requires call outs and/or extended work hours, including evenings, weekends, and/or holidays. Physical Requirements: This job consists of sitting, walking, standing, and may lift up to twenty (20) pounds, bending/stooping, and repetitive motions. This job requires constant speaking and hearing, writing, typing, and detailed inspection. OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations. EOE M/F/Vets/Disabled

SUMMARY OF RESPONSIBILITIES The District Operations Director will oversee the daily management and coordination of property operations in their assigned market which includes property acquisition, property renovation, leasing, property management, financial performance and collections. This role will develop and maintain strong working relationships with local markets, national and corporate employees as well as third-party vendors and leasing firms. ESSENTIAL DUTIES Interface with local leasing team daily to monitor available home inventory, home pricing, traffic, new leases and turnover. Manage and drive team responsibilities to achieve leasing and occupancy goals in assigned market. Oversee management of local market staff. Provide training, coaching, and constructive feedback in compliance with company policies to foster growth and increased productivity amongst employees. Manage the collections process for accounts receivable. Reviewing monthly maintenance expenses and implement practices to reduce maintenance costs. Implement and execute company operating procedures to ensure compliance within local market Minimize property-level expenses by managing and providing feedback to Field Operations team, including Senior Field Manager when applicable. Oversee property maintenance and turnover of all properties, both rented and vacant. Ensure that properties are secured during move in and that move out procedures are being enforced. Investigate complaints by tenants and resolving issues in accordance to company policy. Reinforce tenant occupancy policies and procedures. Review financial reports weekly, monthly and quarterly to ensure YARDI data is entered timely and accurately. Ensure property records are maintained in accordance with company and state-specific statutes standards. Assist with development of marketing programs for assigned local market to drive tenant retention, tenant relation programs and setting rent prices for homes. Partner with Human Resources and third-party recruiting firms to assist with workforce planning efforts such as recruiting, interviewing, and staffing for assigned local market. This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's manager at any time based upon Company need. Maintain an active real estate license and adhere to company real estate license requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORKING CONDITIONS Primarily working within an indoors office environment May sit for several hours at a time and climb up and down stairs multiple times each day Prolonged exposure to computer screens Must travel throughout applicable market using personal vehicle Occasional hands-on work and training required REQUIRED EDUCATION AND EXPERIENCE Bachelor's Degree in Business Administration, Finance, Planning or related work experience An active real estate license in the applicable state of practice is required Minimum 5 years of asset and operations management experience General knowledge of budgeting and financial analysis Experience working in a cross-functional group, project management, and/or process improvement-oriented role Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) PREFERRED EDUCATION AND EXPERIENCE Managing Broker License, a plus Knowledge of Yardi Voyager or similar property management program Experience working in a fast pace, high-growth company REQUIRED KNOWLEDGE Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Building and Construction- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads. REQUIRED SKILLS Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one. Negotiation- Bringing others together and trying to reconcile differences. Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Time Management- Managing one's own time and the time of others. Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job. Management of Financial Resources- Determining how money will be spent to get the work done, and accounting for these expenditures. Speaking- Talking to others to convey information effectively. Writing- Communicating effectively in writing as appropriate for the needs of the audience. WORK STYLES & BEHAVIORS Leadership- Job requires a willingness to lead, take charge, and offer opinions and direction. Persistence- Job requires persistence in the face of obstacles. Initiative- Job requires a willingness to take on responsibilities and challenges. Achievement/Effort- Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. Attention to Detail- Job requires being careful about detail and thorough in completing work tasks. Adaptability/Flexibility- Job requires being open to change (positive or negative) and to considerable variety in the workplace. FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status. By applying to this position you are consenting to receive follow-up communication.

Client Service Officer At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Client Service Officer (CSO) to join our US Transfer Agency team. This role is located in Lake Mary FL. In this role, you'll make an impact in the following ways: • Oversee service levels across operating and systems areas, identifying and addressing weaknesses. • Provide management reporting to clients and facilitate ongoing client review sessions and operational meetings. • Act as the client's advocate within BNY, ensuring satisfaction and escalating issues to senior management as needed. • Partner with Operations to eliminate non-value-added processes and drive client initiatives such as fund mergers, liquidations, and conversions. To be successful in this role, we're seeking the following: • Strong background in operations, systems, and company policies. • Proven ability to resolve client issues effectively. • Experience in financial management, contract negotiation, and project leadership. • Excellent communication, teamwork, and problem-solving skills. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here's a few of our recent awards: • America's Most Innovative Companies, Fortune, 2025 • World's Most Admired Companies, Fortune 2025 • “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

for upcoming proposal** Are you ready to support critical Navy missions and make a lasting impact? Amentum is seeking an Operations Site Manager to join our team to support the Naval Surface Warfare Center, Corona Division (NSWCCD) for the Navy Integrated Training Environment (NITE) program. In this pivotal role, you will contribute to ensuring Fleet readiness and operational excellence by providing data-driven solutions, enhancing Live, Virtual, and Constructive (LVC) training environments, and delivering innovative engineering and cybersecurity capabilities. If you excel in collaborative, high-impact environments and are passionate about driving mission success, we want to hear from you. Join Amentum and be part of a team dedicated to innovation, excellence, and shaping the future of Navy operations. Duties and Responsibilities: Manages the activities of training sites. Develops and implements policies and procedures as well as ensures compliance with these procedures. Evaluates activities to improve efficiency and effectiveness. May coordinate communication between different functions. Manages subordinate employees in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets. Required Minimum Qualifications: Seven (7) years of DoD training range experience Three (3) years of managerial experience with DoD efforts Experience managing dispersed workforce in support of DoD training range experience Must have an active Secret Clearance. US citizenship required to obtain US government clearance. Preferred: Familiarity with synthetic training environment Training asset maintenance experience Desired: Bachelor's degree in STEM and/or management field Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

The PSFB/CCSFS Site Lead serves as the forward-operating support leader for the Ascension Island BOS/MSS contract, functioning under the direction of the Ascension Island Site Manager (SM). This role ensures smooth logistics, personnel management, and contract execution from the U.S. mainland, facilitating the movement of supplies, personnel, and communications in support of operations on Ascension Island. The Site Lead coordinates and manages daily operations, quality assurance, compliance, and reporting functions for the PSFB/CCSFS region and ensures full integration with mission needs on Ascension Island. Responsibilities + Manage all day-to-day contract operations, personnel scheduling, and subcontractor performance for activities based at PSFB/CCSFS in support of the Ascension Island mission. + Facilitate all shipping, receiving, and port operations (e.g., Port Canaveral) for cargo and personnel traveling to/from Ascension Island, ensuring compliance with U.S. and host nation requirements. + Supervise assigned personnel and ensure compliance with deployment schedules, training, and readiness in accordance with SPOT requirements. + Serve as point of contact and be available (in person or remotely) during emergencies to manage continuity of operations for PSFB/CCSFS-related efforts. + Liaise with the Site Manager, U.S. Government (USG) representatives, military units, and subcontractors to maintain alignment of efforts and mission priorities. + Implement and support the Quality Control Plan (QCP) and ISO 9001-compliant Quality Management System (QMS) as it pertains to PSFB/CCSFS operations. + Provide timely reports, updates, and operational documentation as required by the contract's Contract Data Requirements List (CDRLs), including Monthly Status Reports, situation reports, and performance metrics. + Ensure all activities are executed in accordance with the PWS, AFCAP V Basic Contract, federal and state laws, and international agreements governing personnel and logistics operations. + Provide advisory input and tactical execution support to the Ascension Island Site Manager regarding long-range planning, risk management, and overall mission sustainment. + Regular virtual coordination with teams deployed to Ascension Island + Travel to Ascension Island or other sites may be required periodically for leadership oversight and program support + This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned to meet the ongoing needs of the organization. Qualifications Education & Certifications: + High school diploma or equivalent required. + Associate's or Bachelor's degree in Business Administration, Human Resources, or a related field preferred; additional relevant experience may be substituted in lieu of formal education. Qualifications: + Minimum of 7 years of experience in operations, logistics, or base support services-preferably in military or government contracting environments. + Demonstrated leadership experience managing diverse teams and complex operational tasks. + Familiarity with U.S. Government logistics and shipping procedures; prior experience with overseas or remote site support is highly desirable. + Strong understanding of DoD contracting, AFCAP program guidelines, and the SPOT accountability system. + Ability to communicate effectively with internal teams, U.S. Government stakeholders, and host nation representatives. + Strong problem-solving, organizational, and decision-making abilities. + Proficiency with Microsoft Office and logistics management systems. + U.S. citizenship and ability to obtain security clearance as required. Preferred Skills: + PMP or related project management certification. + Previous experience supporting AFRICOM or remote island operations. + Familiarity with UK/Ascension Island import/export regulations. + Knowledge of ISO 9001 quality systems and Total Force Accountability systems. At V2X, we are deeply committed to both equal employment opportunity and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Job DescriptionSummary Reporting to the Vice President of Operations, the Regional Director of Operations is accountable for driving operational consistency, efficiency, and performance across multiple ENT care centers within a defined market. This leader translates enterprise strategy into regional execution by managing performance outcomes, coaching managers, ensuring regulatory compliance, and sustaining a culture of excellence across all locations. Scope & Focus Scope: Multi-site management (5-15+ care centers or service lines) Focus Areas: Operational standardization, performance management, growth enablement, and people leadership Reports To: Vice President of Operations Direct Reports: Practice Managers, Supervisors, and select administrative leaders Key ResponsibilitiesOperational & Financial Performance Implement standard workflows, SOPs, and policies consistently across all assigned sites in alignment with enterprise initiatives. Monitor KPIs including visit volumes, slot utilization, conversion rates, revenue per visit, patient satisfaction, and controllable expenses. Partner with Finance to develop and manage annual regional budgets; identify cost optimization and efficiency opportunities. Ensure accurate and timely reporting of operational performance through collaboration with the Data Analytics and Decision Support team. Conduct monthly site audits for compliance, facility standards, and patient safety readiness. Leadership & People Development Recruit, train, and coach Practice Managers to ensure accountability, empowerment, and leadership readiness. Establish clear management rhythms: Daily: Site-level huddles driven by Practice Managers Weekly: Regional review meetings focused on performance metrics and issue resolution Monthly: Regional scorecard reviews with VP of Operations Partner with HR and the VP of Operations on performance management, succession planning, and culture initiatives. Physician Relationship Management Serve as primary liaison between operational leadership and physicians. Lead regular physician alignment meetings to discuss performance metrics, service opportunities, and satisfaction drivers. Collaborate with physician leaders to implement growth programs (e.g., Allergy, Audiology, Vestibular, Sleep) and address workflow barriers. Support recruitment and onboarding of new providers, ensuring smooth operational integration and acclimation to MSO standards. Strategic Execution & Growth Lead operational rollout of new services, technologies, and acquisitions within assigned region. Partner with Business Development on due diligence, onboarding, and implementation phases of new practices. Oversee local market marketing efforts in collaboration with Marketing and Physician Relations to grow referral base and service adoption. Compliance, Risk & Quality Ensure compliance with all federal, state, and payer regulations; partner with Compliance Department for audits and follow-up. Enforce safety, facility, and quality standards through structured checklists and site visit programs. Lead remediation of audit findings and maintain readiness for internal or external inspections. MSO & Cross-Functional Collaboration Act as operational point person for rollout of MSO initiatives (e.g., new software, patient access changes, clinical integrations). Coordinate with centralized departments (Revenue Cycle, Credentialing, IT, Procurement, etc.). Cascade enterprise communications and ensure field readiness for new initiatives. Key Skills & Competencies Category Competencies Driving Results Accountability, prioritization, decision-making, problem-solving Operational Leadership Workflow design, resource allocation, data interpretation, standardization Interpersonal Relationship building, communication, conflict resolution, negotiation Change Leadership Adaptability, implementation discipline, continuous improvement mindset Cultural Leadership Modeling values, fostering engagement, developing people Qualifications • Bachelor's Degree required; Master's preferred. • 5-7 years in multi-site healthcare management (ENT, specialty, or ambulatory practice preferred). • Proven record of operational performance improvement and leadership of multi-location teams. • Strong analytical, communication, and organizational skills. #IDcentral

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Essential Duties and Responsibilities: * Oversee warehouse, logistics, and transportation operations to ensure timely and accurate order fulfillment. * Implement strategies to optimize efficiency, reduce costs, and improve service levels. * Lead and mentor operations staff, including supervisors and frontline team members, fostering a culture of performance and accountability. * Monitor and analyze operational metrics and KPIs to identify areas for continuous improvement. * Ensure compliance with health, safety, and regulatory standards across all operational areas. * Collaborate with cross-functional departments including procurement, sales, and finance to align operational activities with business goals. * Manage budgets and allocate resources effectively to meet operational targets. * Lead initiatives related to automation, technology implementation, and process standardization. Qualifications and Educational Requirements: * Bachelor's degree in Business, Supply Chain Management, Operations, or a related field; Master's degree preferred. * 7+ years of experience in operations management, with at least 3 years in a senior leadership role. * Strong knowledge of warehouse and distribution center processes and best practices. * Proven leadership skills with experience managing large teams in a fast-paced environment. * Excellent problem-solving, communication, and project management abilities. * Proficiency in Microsoft Office and familiarity with ERP/WMS systems. * Bilingual (English/Spanish) a plus.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Essential Duties and Responsibilities: Oversee warehouse, logistics, and transportation operations to ensure timely and accurate order fulfillment. Implement strategies to optimize efficiency, reduce costs, and improve service levels. Lead and mentor operations staff, including supervisors and frontline team members, fostering a culture of performance and accountability. Monitor and analyze operational metrics and KPIs to identify areas for continuous improvement. Ensure compliance with health, safety, and regulatory standards across all operational areas. Collaborate with cross-functional departments including procurement, sales, and finance to align operational activities with business goals. Manage budgets and allocate resources effectively to meet operational targets. Lead initiatives related to automation, technology implementation, and process standardization. Qualifications and Educational Requirements: Bachelor's degree in Business, Supply Chain Management, Operations, or a related field; Master's degree preferred. 7+ years of experience in operations management, with at least 3 years in a senior leadership role. Strong knowledge of warehouse and distribution center processes and best practices. Proven leadership skills with experience managing large teams in a fast-paced environment. Excellent problem-solving, communication, and project management abilities. Proficiency in Microsoft Office and familiarity with ERP/WMS systems. Bilingual (English/Spanish) a plus.

Why Everstory At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person's journey through loss is unique, and we are committed to providing compassionate and personalized support. We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners' role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed. The Impact You Will Make The Regional Operations Excellence Director is a senior leadership role focused on driving consistency of operations and the optimization of processes, procedures, and service quality. With a commitment to continuous improvement, this role supports the SVP of Operations and corresponding AVPs of Operations in executing organization wide programs, projects, and initiatives to Everstory Partner's standard of excellence, improving overall compliance and competence of the field Operations teams. Responsibilities * Track and communicate organization-wide programs and projects on a weekly, monthly, quarterly, and annual basis to ensure alignment with business goals and objectives related to the time periods. * Develop both strategic and tactical plans outlining all process steps needed to achieve the desired compliance and competence goals for each organization-wide program and/or project. * Guide area and location level teams through change management required by operational excellence initiatives; leading through influence. * Identify areas for improvement in systems, processes, and procedures to enhance overall execution of operations initiatives and service quality. * Measure and report on field operations effectiveness as related to organization-wide programs and projects to ensure defined business goals are met or exceeded; identifies locations or areas that struggle to meet goals and puts remediation strategies in place. * Partner with Support Center department leadership during the planning, implementation, and ongoing support phases of programs/projects to execute effectively at the location level. * Communicate effectively with stakeholders at all levels, providing regular updates on project/program progress and challenges. Core Competencies * Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others. * Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. * Ethics and Values - Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches. Role Competencies * Business Acumen - Knows how businesses work. Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting their business and organization. Is aware of how strategies and tactics work in the marketplace. * Drive for Results - Can be counted on to exceed goals successfully. Is constantly and consistently one of the top performers. Steadfastly pushes self and others for results. * Peer Relationships - Can quickly find common ground and solve problems for the good of all. Is seen as a team player and is cooperative. Easily gains trust and support of peers. Encourages collaboration. * Problem Solving - Probes all fruitful sources for answers. Can see hidden problems. Is excellent at honest analysis. * Planning - Accurately scopes out length and difficulty of tasks and projects. Sets objectives and goals. Breaks down work into the process steps. Measures performance against goals. Evaluates results. * Motivating Others - Can motivate many kinds of team or project members. Pushes tasks and decisions down. Invites input from each person and shares ownership. Is someone people like working with. Requirements * Bachelor's degree in business, operations management, or relevant field. * 5+ years of experience in a multi-site, operations leadership role. * Proven track record of implementing successful programs and projects across an area, region, or organization. * Strong computer skills with high level proficiency with Microsoft Excel, Outlook, PowerPoint, Word, and expense management/travel management platform. * Highly detail oriented with strong organization and time management skills. * Proactive business approach, with the ability to influence teams without direct supervisory authority. * Ability to build rapport across organization with peers, leaders, and departments. * Excellent communication skills, both written and verbal. Work Environment * Remote field-based or Florida Support Center, M-F required, some weekends as needed. * This position may operate in a professional office environment which may be noisy or disruptive at times. * The role routinely uses standard office equipment such as computers and phones. * This is a full-time position reporting to the SVP of Operations with typical office hours and additional time as needed. * Travel required by automobile or airplane; up to 60%. Our Investment in You Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including: * Medical, Dental, Vision, Life, AD&D and STD Insurance * Tuition Reimbursement * Career Advancement and Training * Funeral and Cemetery Benefits * Employee Referral Bonus * 401k with Company Match Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.