Site Director - Baltimore City Head Start
Operations director job in Baltimore, MD
Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they've made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.
POSITION SUMMARY:
This position serves as a Head Start Site Director for clustered Y Head Start centers, as well as Y Head Start sites located in Public Schools. The Head Start Site Director supervises Head Start Teachers, Assistant Head Start Teachers, Resource Aides, Food Service Personnel, Drivers, and Substitute teachers. Head Start Site Directors are primarily responsible for the overall management and day-to-day operations, including OCC/Child Care Licensing compliance and Head Start Program Performance Standards. The Head Start Site Director collaborates with other Y team members to ensure high-quality, integrated comprehensive services are implemented consistently. This position is chiefly responsible for the following core functions and performs other tasks as needed:
Planning
Program Implementation
Family Engagement Family Engagement Partnerships
Communication and Service Coordination
Record Keeping and Reporting
Ongoing Monitoring, Human Resources and Supervision
Program Governance and Leadership
Education
Bachelor's in Early Childhood Education, Child and Family Studies, Child Development, Human Development, Human Services, or a related field.
Experience
A minimum of 2 years of supervisory experience in an early learning center is preferred.
Knowledge of OCC regulations and HSPPS preferred.
Management of multi-center locations.
ECERS and ITERS preferred
Knowledge of Computer Applications
Valid driver's license
Certifications - earn and maintain
CPR and First Aid
CLASS Reliability
45-Hour Director's Certification
90-Hour Certification, if the degree is not in a related field
The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. Moreover, the Y is firmly committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti-racist organization and expect all associates to treat others with respect, kindness and dignity, at all times. Thank you for considering working for the Y in Central Maryland. If being a part of our cause feels right for you, we hope you will join us.
Out of School Time Site Director
Operations director job in Baltimore, MD
Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they've made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.
At the Y in Central Maryland, we offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy flexible schedules, competitive pay, and generous paid time off, alongside medical, dental and vision benefits, as well as dependent care FSA. We offer a generous employer contribution to the Y retirement fund, and opportunities for career advancement. Our commitment to fostering a positive work environment means you'll have access to training and development programs that align with our mission to empower individuals and strengthen communities. Join us and bring your passion to a fulfilling career where you can truly make a difference!
Now Hiring at Montebello Elementary/Middle School!
POSITION SUMMARY: This role serves as administrator of grant-funded, outcomes-based after-school program for elementary, middle or high school youth. Responsible for maintaining the program's budget, hiring and management of Associates, coordinating partnerships, tracking progress towards outcomes and writing reports. Program is located in a public school or community center and is held during the school year with potential for summer programming. The OST Site Director demonstrates a commitment to the Y in Central Maryland's core values of caring, honesty, respect and responsibility.
ESSENTIAL FUNCTIONS:
• Implement and oversee high quality, developmentally appropriate out of school time program that aligns with grant requirements
• Hire, develop, appraise, approve time and attendance, and when necessary participate in the performance management process for associates
• Develop positive relationship with school leadership while maintaining focus on and meeting job expectations
• Monitor staff hours and program spending to meet grant budget
• Provide data and narrative reports to meet weekly, monthly and quarterly grant reporting requirements
• Seek, develop and maintain relationships with partners that grow and sustain the program
• Attend and contribute to meetings and hold effective staff meetings
• Develop marketing materials and create a social media presence on behalf of the school and program
The Y in Central Maryland provides equal employment opportunities (EEO) to all employees and applicants for employment. Moreover, the Y is firmly committed to celebrating and achieving diversity and inclusion in all we do. We strive to be an anti-racist organization and expect all associates to treat others with respect, kindness and dignity, at all times. Thank you for considering working for the Y in Central Maryland. If being a part of our cause feels right for you, we hope you will join us.
All Y associates agree to abide by The Code of Conduct with Youth that sets clear expectations for associates and volunteers to ensure a safe and respectful environment for young people. It emphasizes treating youth with respect and fairness, avoiding inappropriate physical or verbal interactions, and adhering to established standards of affection. The policy strictly prohibits any form of abuse, bullying, or harassment and mandates the reporting of suspected mistreatment. Additionally, associates and volunteers must complete training on child abuse prevention and comply with legal reporting requirements to safeguard youth.
Director of Operations
Operations director job in Silver Spring, MD
Mad Science of DC-Maryland-Virginia
In-Person | Silver Spring, MD
$105,000 - $130,000 + Benefits
About Us
Mad Science of DC brings hands-on science programs to 100+ schools, 20,000+ students, and 170+ summer camps across the region every year. Our mission is to show kids how amazing science can be through unforgettable STEM experiences.
We are hiring a Director of Operations to run the operational engine that powers all of this - a leader exceptional in logistics, scheduling, staffing, systems, and multi-site operations.
This is our highest operational role, designed for someone who loves complexity, builds systems that scale, and thrives in fast-paced environments.
⭐What You'll Lead
Logistics & Scheduling (Core Function)
Build and manage weekly schedules for programs at 100+ schools
Assign 30-40 instructors (school year) and 80+ instructors (summer)
Ensure 100% program coverage with minimal last-minute changes
Optimize instructor travel routes, timing, and resource allocation
Oversee equipment flow, supply kits, and warehouse coordination
Maintain a stable, predictable logistics rhythm across the organization
Team Leadership
Lead Senior Instructors, Zone Coordinators, and instructional staff
Run training, onboarding, and staff development programs
Ensure consistent, high-quality program delivery
Summer Operations (High-Volume Season)
Serve as the first point of contact for routine counselor issues
Handle typical parent calls and moderate behavior concerns
Provide rapid problem-solving support to staff on-site
Serious behavior or safety issues are escalated directly to the owner
Ensure camps run smoothly, safely, and with high parent satisfaction
Hiring & Staffing
Own recruiting, interviewing, hiring, and onboarding
Build and maintain seasonal hiring pipelines
Develop staffing plans for school-year and summer demand
Office Operations & Culture
Help maintain a positive, energetic, mission-driven office culture
Collaborate with the owner on staff performance tracking
Lead internal events (team gatherings, holiday events, staff appreciation)
Customer, School & Parent Support (School Year)
Resolve operational issues quickly and professionally
Provide program quality oversight
Support the sales team during high-volume periods when needed
Compliance & Standards
Maintain background checks, certifications, and safety documentation
Keep policies updated and properly documented
Create and maintain SOPs for key operational processes
Strategic Growth Support
As the company grows, partner with leadership to:
Identify opportunities to scale
Improve and automate operational systems
Increase organizational capacity
Forecast logistics and staffing needs for expansion
Ensure the infrastructure supports smart, sustainable growth
This role has major influence over how Mad Science evolves in the coming years.
🕒 Hours & Location
Full-time · In-person · 12065 Tech Rd, Silver Spring, MD
School Year:
Monday-Friday, 9:00 AM - 5:00 PM
Summer (10 Weeks):
Monday-Friday, 8:00 AM - 4:00 PM
Summer includes after-hours availability for urgent scheduling or staffing issues. These situations generally won't take much time, but when they arise, they require quick decision-making. This is primarily
availability
, not extended work hours. This work can be done remotely.
📈 Success Metrics (What Winning Looks Like)
95-100% of programs staffed 7 days in advance
98%+ on-time program start rate
Reduced instructor travel time over 6 months
Parent & school satisfaction rating of 4.7+/5
Summer hiring completed by May 15
Full implementation of SOPs within 6 months
High seasonal staff retention and training completion
💼 Compensation & Benefits
$105,000-$130,000, depending on experience and demonstrated strength in multi-site operations
Health insurance (60% employer paid)
Retirement plan with match + ROTH IRA option
PTO + holidays + sick leave
Top Operational Leadership Role
This is the highest operations position in the company, offering long-term stability, broad decision-making authority, and significant influence over how the organization grows and operates.
🎉 Why Join Us
You'll run a large, meaningful operation that sparks curiosity in thousands of kids each year - while building scalable systems in a mission-driven organization that values excellence, creativity, and impact.
Senior Business Operations Manager
Operations director job in Ashburn, VA
Excited to share that we're opening a key role on our team, Senior Business Operations Manager. This position sits at the heart of our organization, partnering closely with leadership across sales, finance, engineering, and product to shape strategy, optimize operations, and drive scalable growth.
If you love blending analytics with execution, thrive in cross-functional environments, and want to help build and commercialize new cloud-focused offerings in a fast-growing company, we'd love to meet you.
Turn data, market insight, and cross-functional alignment into business impact.
Responsibilities/Duties:
Develop and maintain unit economics and margin models that reflect underlying cloud infrastructure and partner business models.
Support revenue forecasting and scenario modeling for existing and new products and services.
Evaluate new product and service concepts for commercial viability, including offer definition, target segments, unit economics, and recommended pricing and packaging.
Monitor the market, partner ecosystem, and competitive landscape and synthesize findings into clear positioning, risks, and opportunities.
Translate sales and partner feedback into structured business requirements, use cases, and messaging themes.
Partner with engineering and sales teams to turn validated use cases into scalable, repeatable offerings including SKUs and launch plans.
Support planning and execution of proofs of concept and special projects, including coordination of logistics across internal teams and external partners.
Work closely with sales, finance, leadership, and periodically engineering to align on priorities, cost models, and execution plans.
Use simple project management practices and tools to track work, manage deadlines, and keep stakeholders aligned across multiple concurrent initiatives.
Identify opportunities to improve reporting, workflows, and decision support tools, and help design a more standardized pricing and deal structure process over time.
Develop and maintain core productization assets such as internal materials, product requirement documents, and operational checklists.
Perform other related duties as assigned.
Experience and Core Competencies:
Bachelor's degree in a relevant field required; master's degree preferred
5+ years of experience in business operations, revenue operations, pricing, strategy, FP&A, management consulting, or a similar analytical and cross-functional role, preferably in a B2B technology or cloud infrastructure environment.
Experience working in an early stage or growth stage startup environment.
Strong quantitative and financial analysis skills, including advanced Excel modeling, unit economics, and scenario analysis.
Proven ability to create clear written and visual communication, including presentations and customer- or partner-facing collateral.
Proficiency with spreadsheet and data tools, Excel and Airtable preferably, and familiarity with CRM and marketing tools, preferably HubSpot.
Physical Requirements:
Lifting to 50 pounds
Frequent sitting, walking, standing, bending.
Director of Change Management
Operations director job in McLean, VA
NO WEST COAST CANDIDATES
PREFER DC OR CHICAGO AREA
The Director of Change Management leads enterprise-wide initiatives to drive organizational transformation, ensuring successful adoption of strategic changes across people, processes, and technology. This role partners with senior leadership to develop and execute change strategies that align with business goals, foster employee engagement, and minimize resistance. This role operates at the intersection of strategy, operations, and culture-driving transformation that aligns with business objectives and enhances organizational agility.
JOB ROLES AND RESPONSIBILITIES:
Strategy & Leadership
Develop and implement a comprehensive change management framework, methodology, and toolkit for the organization.
Serve as a trusted advisor to senior leadership, providing guidance on organizational readiness and transformation strategies aligning initiatives with strategic priorities.
Lead a team of change management professionals, providing direction, mentorship, and capability development.
Change Program Execution
Partner with project sponsors and program leaders to integrate change management plans into major initiatives.
Conduct change impact assessments, stakeholder analyses, and readiness assessments to design targeted strategies.
Develop and execute communication strategies that articulate the vision, benefits, and impact of change to drive awareness and adoption.
Provide input into creation of training programs and learning materials to support adoption.
Establish metrics and feedback mechanisms to measure change adoption and adjust strategies as needed.
Stakeholder & Employee Engagement
Build strong relationships with business leaders and functional teams to champion cultural alignment with organizational goals and create sponsorship or change efforts.
Foster a culture of agility, adaptability, and continuous improvement.
Act as a liaison between leadership and employees to ensure transparent and consistent messaging.
Serve as a trusted advisor to senior leaders on change readiness and risk mitigation.
Governance & Continuous Improvement
Establish governance for enterprise-wide change initiatives to ensure alignment with strategic priorities.
Monitor and report on the effectiveness of change management efforts, providing insights and recommendations to leadership.
Continuously refine methodologies and tools to improve organizational change capability.
Ensure compliance with HIPAA regulations and requirements.
Demonstrate Company's Core Competencies and values held within.
Please note due to the exposure of PHI sensitive data - this role is considered to be a Low Risk Role.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
JOB SCOPE:
The Director of Change Management holds accountability for designing, executing, and sustaining strategic change initiatives that impact people, processes, and technology across the organization. The scope includes oversight of change governance, communication planning, and measurement of change effectiveness. The role requires strategic vision, operational discipline, and executive influence to guide the organization through complex transformations including HCM implementations, digital initiatives, and M&A integrations.
JOB REQUIREMENTS (Education, Experience, and Training):
Bachelor's degree in business, Organizational Development, or related field (Master's preferred).
10+ years of experience in change management, organizational development, or transformation leadership.
Proven track record of leading large-scale enterprise change initiatives in complex organizations.
Strong knowledge of change management methodologies (e.g., Prosci, Kotter, ADKAR). Certification would be a plus.
Exceptional communication, facilitation, and stakeholder management skills with executive presence.
Strategic mindset with ability to link change management to business outcomes.
Experience in managing cross-functional teams and influencing at all levels.
Ability to lead, coach, and develop a high performing team.
Ability to influence and drive alignment at the executive level.
Ability to travel 15-20%.
Experience in HCM Implementations, digital transformation, and mergers & acquisitions.
Familiarity with project management tools and agile methodologies.
Strong analytical skills and comfort with data-driven decision-making.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ********************
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Regional Manager, Mission Critical
Operations director job in Herndon, VA
Founded in Boston, Massachusetts in 2007, Liberty offers expertise in a broad array of construction and equipment services nationwide including general requirements, equipment, supply, concrete, special projects, and site access solutions. Our experience, combined with our innovative approach and stellar customer service, ensures a seamless experience -with safety and reliability at the forefront. We've built strong relationships with key contractors and clients in every sector, including commercial, residential, healthcare, and higher education.
Overview:
Responsible for a broad spectrum of duties, covering all aspects of the Mission Critical business unit, including, client relationships, financial management, project oversight, estimating, sales, project planning, cost management, cost estimating, forecasting, time/labor management, quality management, contract administration, and safety management. The Regional Manager is responsible for ensuring that all aspects of the business unit are continuingly monitored kept in line with the business planning process. Manages overall project planning, scheduling, resource allocation, project specific estimating, submittal/RFI procurement, document control, constructability resolutions, aspects of project accounting, project specific purchasing and safety, while providing technical direction and ensuring compliance with quality standards.
Duties & Responsibilities:
Leadership & Management
Lead and mentor a team of project managers, estimators, and support staff.
Foster a collaborative, high-performance culture within the Mission Critical business unit.
Strategic Planning
Develop and implement strategic plans to achieve business goals and expand market presence with Suffolk and external clients.
Analyze market trends to identify opportunities for growth and service diversification.
Build and execute annual business plans aligned with strategic objectives.
Project Oversight
Oversee planning, execution, and closeout of General Requirements, All Access, and Special Projects, ensuring adherence to budgets, schedules, and scope execution.
Conduct regular site visits to monitor progress and address issues proactively.
Coordinate with vendors, subcontractors, labor teams, and material providers.
Client Relationship Management
Serve as the primary point of contact for all client deliverables and emerging opportunities.
Build and maintain strong relationships with clients, subcontractors, and suppliers.
Identify and pursue new business opportunities through networking and negotiations.
Financial Management
Prepare and manage project budgets alongside project teams.
Analyze financial performance and implement improvements to enhance profitability.
Oversee the Mission Critical WIP, P&L, and annual business plan.
Safety
Ensure compliance with all industry regulations, safety standards, and company policies.
Champion a culture of safety and risk management across all operations.
Estimating & Sales
Ensure timely and accurate estimate preparation.
Partner with client preconstruction teams to maximize opportunities.
Travel Requirements
Willingness to travel to ensure projects are operating smoothly and effectively.
Qualifications:
Bachelor's degree in Engineering, Construction Management, or a related field.
Strong concrete construction knowledge and analytical skills preferred.
Ability to read and interpret project plans and specifications.
Robust experience in project planning, forecasting, and cost estimating.
Proficiency with Microsoft Office, digital takeoff software, Bluebeam, On-Screen Takeoff, AutoCAD, Microsoft Project, and Timberline.
Strong understanding of the critical importance of project safety.
Excellent communication, organizational, and time-management skills.
Ability to effectively plan, organize, schedule, and make sound decisions based on evolving information.
Ability to work and contribute in a professional, team-oriented environment.
Willingness and ability to wear multiple hats (PM, APM, Assistant Estimator, Assistant BIM, etc.).
Ability to travel to other regions as needed.
Working Conditions:
Construction jobsite and warehouse conditions, which include exposure to high temperatures; cool/cold temperatures; weather conditions, and loud noises. Some general office and construction trailer working conditions. Job site walking.
EEO Statement:
Liberty provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Liberty will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Liberty , or anyone working on behalf of Liberty.
FPI Corporate Director of Treasury- Finance
Operations director job in Baltimore, MD
The Director of Treasury will be responsible for assisting the CFO with the organization's cash management and financial risk management functions. This role will manage all aspects of treasury management and operations, including tracking and optimizing cash flow, liquidity planning, identifying and mitigating financial risk, and ensuring compliance with regulatory requirements. The successful candidate will work closely with the CFO to support the company's financial objectives and growth plans.
EDUCATION and/or EXPERIENCE
Bachelor's degree in Finance, Accounting or related field from a four-year college or university
Advanced degree (MBA, CPA, etc) preferred
Minimum of 8 years finance, treasury operations and/or related experience or an equivalent combination of relevant education and/or experience
Works closely with the CFO to construct and advance an integrated treasury management strategy with proper planning and specific criteria designed to maintain sufficient cash reserves, proactively identify, monitor and mitigate financial risks, and maximize organizational value, expanding the organization's ability to invest in growth and capitalize on market opportunities.
Works closely with the Finance, Billing, and other teams to understand cash flow timing and fluctuations in support of a successful integrated treasury management strategy, recommending changes to strategy as appropriate.
Develops and implements policies and procedures, including policies related to management of cash, debt, investments, capital structure and insurance. Actively monitors compliance with business, tax, and regulatory requirements related to the treasury function.
Assists the CFO with negotiation of banking or debt instruments, managing debt issuance, ensuring compliance with debt covenants, etc.
Manages FPI's debt portfolio including all taxable and tax-exempt bonds and commercial paper programs including any new issuances, refunding, or program enhancements.
Ensure internal controls and processes related to the treasury function are robust, mitigating the risk of error or fraud. Enhances treasury operations and drives innovation in cash management and financial analysis through multiple approaches, especially leveraging technology.
Supports the cash and risk management needs for new and existing business projects / ventures, new legal entities, etc. Effectively assesses the cost of capital for projects / ventures, recommending the best option that aligns with the overall organizational strategy.
Manages and foster both internal and external working relationships, including department finance leaders and staff, banks, brokers, and bond trustees.
Delivers treasury management reporting inclusive of cash flow analysis, market trends and KPIs that are aligned with FPI's strategic goals.
Total Rewards
The referenced base salary range represents the low and high end of University of Maryland's Faculty Physician's Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographical location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/ training and other qualifications. University of Maryland Faculty Physician's Inc. offers a total rewards package that supports our employee's life, career and retirement. More information can be found here: ****************************************************
Regional Vice President
Operations director job in Baltimore, MD
Silver Tree Residential, LLC (STR) is a privately-owned real estate and property management company that owns and operates senior and multi-family apartment communities across the country. In our ever-growing portfolio, we currently have over 125 properties in 26 states totaling over 15,000 units. As long-term owners and operators of our communities, STR exists to provide the highest quality operations in senior and family housing. You can view more information about STR by visiting our company website at ***********************
Silver Tree Residential is seeking a Regional Vice President to oversee a portfolio of 7 to 10 apartment communities in a multiple state region.
Qualified candidates will have prior multi-site experience overseeing multiple managers at one time. The candidate will also have an extensive amount of HUD property management experience, specifically dealing with Project Based Section 8 housing. The candidate will need to maintain a high occupancy throughout their portfolio while following STR's resident screening guidelines to obtain the best quality resident.
Responsibilities include, but are not limited to:
• Responsible for implementing company's purpose, goals, business model and objectives, and for further developing the policies, procedures, and programs necessary to achieve them.
• Responsible for hiring and supervising site level staff and all activities that relate to the achievement of the company's objectives.
• Responsible for overseeing compliance for all properties and the integrity of the physical assets and maximizing the returns from the assets in accordance with the owner's objectives.
• Reports to the President or Senior Vice President and supervises on-site personnel at properties assigned and personnel assigned on special projects.
• Develops specific plans for the implementation of the company objectives and communicates the operations plan, with timetables and task assignments, to the President, Owner, and staff.
• Ensures that Silver Tree Residential's curb appeal standard is being met at all properties.
• Responsible for overseeing renovations of properties, demonstrating adeptness in managing complex projects and ensuring seamless execution.
Qualifications:
• Bachelor's Degree required
• Minimum of seven (7) years of experience in the multifamily industry and five (5) years of experience in a multi-site position
• Certified of Occupancy Specialists (COS) or equivalent designation is preferred
• Knowledgeable and experienced in handling EIV, HUD Management Reviews, REAC inspections
• Strong written and verbal communication skills
• Ability to handle multiple tasks and projects at one time
• Proficient with Microsoft Office, Word, and Excel
• OneSite experience preferred
Job Benefits:
• Salary will be commensurate with experience and qualifications
• Comprehensive Medical, Dental, and Vision benefits provided - 100% Employer Paid
• Cell Phone Allowance
• 50% employer match on 401(k) retirement
For additional information, please visit us at: ***********************
Silver Tree Residential is an Equal Opportunity Employer and Drug-Free Workplace.
Director of Support Services
Operations director job in Bowie, MD
PEAKE Technology Partners an Omega Systems Company is seeking a strategic, people-centered, and operationally driven Director of Support Services to lead our client support organization through its next stage of growth and transformation. This leader will shape the vision, systems, and culture that deliver an exceptional support experience for healthcare practices across the U.S.
In this role, you will own the performance, scalability, and continuous improvement of all support operations. You will lead a talented team of managers, engineers, and specialists while driving the innovation, accountability, and structure required for a high-performing MSP environment.
If you are energized by building strong teams, improving processes, and creating an environment where customers feel truly cared for, this role offers a rare opportunity to make a meaningful impact.
Key Responsibilities:
Develop and execute the strategic vision for Support Services to align with PEAKE's company objectives, healthcare-focused mission, and long-term growth goals.
Build a scalable support organization by maturing systems, workflows, processes, and standards that enhance efficiency and service consistency.
Lead, coach, and develop managers and team leads, strengthening leadership capability, accountability, and operational maturity across all support teams.
Drive innovation in support delivery by identifying opportunities for automation, AI enablement, self-service, and knowledge-centered service practices.
Own core support performance metrics (CSAT, SLAs, response and resolution times, first-contact resolution, backlog management) and use data to inform decisions.
Identify trends, risks, and operational gaps through data analytics, feeding insights into strategic planning and resource allocation.
Partner closely with Client Experience, TAMs, Professional Services, Security, and Hosted Services to ensure seamless collaboration and clear ownership across the customer lifecycle.
Champion the customer's voice by bringing feedback, patterns, and improvement opportunities to executive leadership and driving cross-functional solutions.
Oversee budgeting, headcount planning, tools, and vendor relationships to ensure the support organization has the resources required to scale effectively.
Ensure all support operations adhere to HIPAA, ISO 27001/9001, and internal information security standards.
Lead transformation and continuous improvement initiatives to increase efficiency, reliability, and service quality.
Implement operational controls and reporting structures that drive accountability, predictability, and high performance.
Support organizational design, talent development, and succession planning to build a strong and sustainable support leadership pipeline.
Collaborate with leadership to prioritize initiatives, remove roadblocks, and execute quarterly and annual business objectives.
Represent the Support Services function in executive forums, helping shape company strategy, service delivery models, and customer experience priorities.
Qualifications:
A strong candidate will bring:
10+ years of IT support, MSP, or operations leadership experience, including 3-5 years at the senior manager or director level.
A proven track record in building high-performing support teams and scaling service operations.
Strong process-engineering and system-thinking skills.
Experience with automation, AI-enabled service delivery, and modern support tools (RMM, PSA, ticketing, knowledge management).
Excellent communication and executive presence.
Financial acumen and confidence managing budgets, vendors, and resource plans.
Experience in regulated environments (HIPAA, ISO) is a plus.
Measures of Success:
CSAT ≥ 90% with a strong upward trend in customer sentiment.
Improved operational efficiency.
Consistent achievement of SLAs.
Visible improvement in team culture and leadership maturity.
Execution of quarterly and annual strategic priorities aligned with PEAKE's business plan.
Operations Manager
Operations director job in Washington, DC
Job Description: Operations Manager
Reports To: Executive Director
Position Type: Full-Time, Permanent
About Us
The World Federation of Direct Selling Associations (WFDSA) is a global trade association with a bold mission: to strengthen our industry's voice on the world stage, foster meaningful international collaboration, and shape policies that drive innovation and growth for our members worldwide. We work with everyone from CEOs to policy leaders and our 50-plus Direct Selling Associations around the world to power a $170 billion industry driven by over 100 million independent entrepreneurs, about 70% of whom are women, to develop and uphold the highest ethical standards for operations, advocate for our industry and support the growth of direct selling in key markets.
As part of our small but ambitious team, the Operations Manager will play a central role in shaping how our organization runs and grows. This is an exciting opportunity to work in a collaborative, entrepreneurial environment where every day brings new challenges and the chance to make a tangible difference. The role spans operations, bookkeeping, HR support, executive assistance, and project management, providing a broad view of the organization, direct relationships with senior executives, and daily opportunities to influence its success.
We're looking for someone who thrives in a fast-paced, start-up environment and is eager to grow alongside us.
Key Responsibilities
Operational Support
Maintain internal systems, documents, and processes to support efficient day-to-day operations.
Assist in vendor management, contract tracking, and procurement activities.
Bookkeeping & Finance
Maintain accurate financial records, including tracking expenses, processing payments, and managing invoices.
Support monthly reconciliations, budget monitoring, and financial reporting.
Coordinate with external accountants for audits and year-end reporting.
Human Resources Support
Assist with employee onboarding, offboarding, and maintaining up-to-date personnel records.
Support administration of benefits, leave tracking, and compliance with HR policies.
Executive Assistance
Provide daily administrative support to the Executive Director.
Manage calendars, schedule meetings, coordinate travel, and prepare meeting materials.
Draft and format correspondence, presentations, and reports.
Other duties as assigned, including event support for our World Congress.
Project Management
Help plan, coordinate, and track progress on special projects and organizational initiatives.
Collaborate with internal and external stakeholders to meet deadlines and deliverables.
Microsoft Office Proficiency
Use Excel for data tracking, financial analysis, and reporting.
Develop and format professional PowerPoint presentations.
Create and manage documents, communications, and scheduling via Word and Outlook.
Required Qualifications
Bachelor's degree in business administration, operations, or a related field.
3-5 years of relevant experience in accounting / budgeting, operations, administration, and project coordination.
Proven ability to handle bookkeeping and basic financial functions.
Strong skills in Microsoft Office, particularly Excel, PowerPoint, Word, and Outlook.
Experience supporting and interacting with senior leadership or executives.
Excellent organizational, multitasking, and communication skills.
Ability to work independently, handle confidential information, and meet deadlines.
Comfortable working in a remote, multicultural, and fast-paced environment.
Preferred Qualifications
Experience working in a trade association or membership-based organization.
Familiarity with global operations or international stakeholder coordination.
Exposure to HR functions and best practices in a small to mid-sized organization.
Language fluency: please indicate in your cover letter the languages in which you have demonstrated/proven fluency in speaking, writing and reading in a business or professional environment besides English.
Additional Information
Competitive salary and benefits package.
Professional development opportunities.
Collaborative team culture with flexibility and respect for work-life balance.
Location: Based in Washington, D.C.; remote candidates will be considered. Some travel may be required.
How to Apply
Please submit your resume and a cover letter outlining your qualifications and interest in the role to the link specified. Only qualified candidates will be contacted. Thank you for your interest.
Autonomous Vehicle Operations Manager
Operations director job in Washington, DC
Role: AV Manager (Autonomous Vehicle Operations Manager)
The AV Manager will oversee daily operational activities for the Autonomous Vehicle (AV) Drive Operations Program across designated city sites. This role ensures smooth field operations, compliance with safety standards, quality of service delivery, and team performance. The AV Manager will work closely with local and regional leaders to ensure efficient deployment of AV fleets and consistent driver/operator management.
Key Responsibilities
Lead, coordinate, and manage AV Driver/Operator teams across assigned locations.
Conduct daily shift planning, scheduling, task delegation, and attendance tracking.
Ensure compliance with all safety, security, and operational protocols.
Train, coach, and mentor new and existing AV operators on operational procedures and program standards.
Conduct performance reviews, provide feedback, and manage disciplinary actions when required.
Collaborate with cross-functional teams (Operations, Fleet, Safety, Engineering) to ensure vehicle readiness and resolve operational issues.
Monitor site productivity metrics and implement improvements to enhance efficiency.
Respond to on-ground escalations and operational emergencies promptly.
Prepare weekly operational status reports and performance summaries.
Coordinate with Fleet & Maintenance teams to ensure optimal vehicle uptime.
Qualifications
5+ years of experience in Operations, Transportation, Logistics, Automotive, or related field.
Prior experience in a managing or lead role managing teams.
Strong understanding of safety protocols and compliance-driven environments.
Excellent communication, leadership, and people management skills.
Ability to analyze performance metrics and identify process improvement opportunities.
Comfortable working in dynamic and fast-paced field settings.
Valid driver's license with a clean driving record.
Ability to travel between assigned cities as needed.
Preferred Skills
Experience working with autonomous vehicles, fleet operations, or mobility transportation programs.
Knowledge of incident reporting, compliance documentation, and operational audits.
Technical aptitude to understand basic AV system operations and diagnostics
Work Environment
On-site operations environment; may require early mornings, late evenings, weekends, or split shifts based on program schedules.
Field-based work involving both indoor and outdoor environments.
Significant travel required - approximately 90% of the time across locations.
Senior Director, Supply Chain
Operations director job in Sterling, VA
Loudon County, VA
Salary: $130-140,000 + bonus A leading food manufacturing company is looking for a Senior Director of Supply Chain to lead the end-to-end supply chain process. This role oversees procurement, production planning, inventory management, logistics, and distribution to drive efficiency and cost savings and ensure compliance with food safety and regulatory standards. This role is highly strategic and will require deep industry knowledge to optimize operations and drive continuous improvement.
The Senior Director of Supply Chain will be responsible for…
Develop and implement long-term strategies to manage and optimize supply chain processes.
Drive logistics improvement and efficiency including transportation, warehousing and inventory management.
Oversee production schedules and align demand forecasts with manufacturing and sales goals.
Drive sourcing strategy for food raw materials including meats, packaging, and indirect goods.
Ensure compliance with all relevant food safety regulations and quality standards (FDA, USDA, HACCP, etc.)
Qualifications
Bachelor's degree in a relevant field.
Minimum of 7 years of experience in logistics or supply chain management, with at least 3 years in a leadership role.
Food manufacturing experience is required.
Strong knowledge of logistics and supply chain principles, practices, and technologies.
Familiarity with food safety regulations.
Proven ability to develop and implement strategic plans.
Senior Director, U.S. Policy Advisory & Government Affairs
Operations director job in Washington, DC
We are conducting a retained search for a Senior Director, U.S. Policy Advisory & Government Affairs. A role intentionally designed for current or recent Chiefs of Staff, Deputy Chiefs of Staff, Committee Heads and senior Republican leadership staff from the United States Senate OR U.S. House of Representatives who are seeking a high-impact transition into the private sector.
Our client is a respected U.S.-based global advisory firm specialising in policy forecasting, economic strategy, and political risk. Their analysis directly informs major decisions across global corporates, private equity, hedge funds, and international financial institutions, including leading Japanese and Chinese investment banks.
This is an exceptional opportunity to leverage your Capitol Hill expertise, Republican network, and political judgment in an influential, analytical role that sits at the intersection of Washington and global markets.
Who We Are Seeking
We are specifically targeting candidates who:
Are currently serving as Chief of Staff or Deputy Chief of Staff in the United States Senate or U.S. House of Representatives or have recently completed their tenure.
Have deep operational, political, and strategic experience with Republican leadership.
Can provide rapid, bottom-line judgments without an extensive runway.
Bring the credibility, decisiveness, and command of Washington that senior Hill leaders are known for.
If you are a current Chief of Staff weighing your next step - or a senior GOP Hill leader recently off the Hill - this role is built for you.
What You Will Do
As Senior Director, you will:
Write crisp, highly actionable analysis connecting Capitol Hill, the White House, regulatory agencies, and markets.
Produce insightful two-page written analyses that distil complex political developments into clear, investor-ready insights.
Provide bottom-line political judgments for hedge funds, asset managers, private equity firms, corporates, and international financial institutions.
Serve as a trusted advisor to global executives seeking clarity on U.S. politics and its market implications.
Respond to client requests with rapid, tailored political insights.
Lead high-level client engagements, including briefings, roundtables, webinars, and private sessions with senior decision-makers.
Collaborate across research and commercial teams to grow a sophisticated global client base.
Your analysis will influence major investment decisions and shape the strategic thinking of Fortune 100 leaders and global banks.
What We're Looking For
Required Background & Experience
Minimum 10 years' experience in Washington policy and politics.
Direct experience as a Chief of Staff, Deputy Chief of Staff, Communications Director, Legislative Director, or in a senior leadership role within the Senate or U.S. House.
Strong Republican network and deep familiarity with GOP leadership, Trump-era policymaking, and current legislative priorities.
Demonstrated ability to give clear, confident views -
bottom line up front
, concise reasoning, sharp supporting points.
Exceptional Written & Communication Skills (Critical Requirement)
We are highlighting this because it is essential to success in the role:
Proven ability to write crisp, impactful two-page analyses on political issues for sophisticated audiences.
Ability to tailor tone and messaging for hedge funds, asset managers, corporates, and international clients.
Comfort shifting analytical style depending on the reader from market-focused commentary to CEO-level briefing notes.
Ability to translate political complexity into clear, actionable insight without losing nuance.
This is a writing-intensive, judgment-driven role. Candidates must show both substance and the ability to communicate it with clarity, speed, and authority.
Additional Requirements
Deep understanding of legislative processes, fiscal policy, regulatory dynamics, and political risk.
Ability to produce tight, concise analysis under time pressure.
Based in Washington, D.C. (flexibility for exceptional candidates).
This position allows you to:
Remain central to U.S. politics, without the constraints of Capitol Hill.
Apply your political judgment to the global market and corporate strategy.
Influence billion-dollar decisions and shape how global investors interpret U.S. policy.
Join a respected global advisory platform where your Washington expertise is the differentiator.
Maintain the pace, relevance, and intellectual challenge of senior Hill leadership, with private-sector compensation.
Senior Director, Healthcare Law
Operations director job in Washington, DC
Our client is a prestigous Life Sciences Organization committed to advancing public health through innovation, advocacy, and collaboration. The Company works at the intersection of science, policy, and law to shape a healthcare environment that supports innovation and affordability.
Position Summary
The team is seeking a strategic Senior Director, Healthcare Law to provide legal guidance on complex state law issues affecting the pharmaceutical industry. This role will focus on advising internal teams and member companies on matters related to:
Prescription Drug Affordability Boards (PDABs)
Health insurance benefit mandates and coverage requirements
Administrative law and regulatory compliance
State and local legislative and regulatory developments impacting the pharmaceutical sector
The ideal candidate will have a strong background in health law, public policy, and regulatory advocacy, with a proven ability to navigate multifaceted legal landscapes and influence policy outcomes.
Key Responsibilities
Provide expert legal counsel on state-level PDABs, insurance benefit mandates, and administrative law issues.
Monitor, analyze, and interpret state and local legislative and regulatory proposals affecting the pharmaceutical industry.
Develop and execute legal strategies to support advocacy efforts at the state and local levels.
Collaborate with government affairs, policy, and member company teams to assess legal risks and opportunities.
Draft legal memoranda, position papers, and regulatory comments.
Represent the association in meetings with policymakers, regulators, and external stakeholders.
Support litigation and administrative proceedings as needed.
Qualifications
J.D. from an accredited law school and active bar membership.
Minimum of 3 years of legal experience, preferably in health law, administrative law, or pharmaceutical regulation.
Deep understanding of state legislative and regulatory processes.
Experience advising on PDABs, insurance mandates, and pharmaceutical policy issues strongly preferred.
Exceptional analytical, writing, and communication skills.
Ability to work independently and collaboratively in a fast-paced, policy-driven environment.
Manager of Operations
Operations director job in Bethesda, MD
We are Evenly!
Evenly is Orthodontics in-a-box for dentists. Our vision is to become the outsourced Orthodontic solution for every dental office in America and lead the transition to Invisalign Orthodontics for this $250 billion industry. Headquartered in the Washington D.C. Area, Evenly is backed by the world's leading venture capital investors. We are committed to the highest standards of patient care and clinical expertise in each of the dental practices we support.
About this job
We pride ourselves on our commitment to patient satisfaction, operational excellence, and a supportive, collaborative team environment. As we continue to grow, we are seeking a detail-oriented and proactive Manager of Operations to join our team and work closely with the Chief Operating Officer (COO), Director of Operations, and others across the organization full time (M-F) in the Bethesda, MD corporate office. The Manager of Operations will play a critical role in supporting the business overseeing and implementing key projects across various business functions. This role involves managing multiple projects simultaneously, ensuring they are completed on time, within scope, and aligned with Evenly's business goals. This individual will work closely with cross-functional teams, including clinical, administrative, and operational departments, to implement process improvements, optimize workflows, and contribute to Evenly's growth and success.
What you'll be doing
Collaborate with the COO and others in the organization to define project scope, goals, deliverables, and timelines.
Develop detailed project plans, including schedules, milestones, and resource allocation.
Oversee day-to-day project activities, ensuring adherence to timelines, budgets, and quality standards.
Proactively identify project risks and implement mitigation strategies to ensure project success.
Coordinate with various cross-functional teams (sales, finance, clinical, operations, etc.) to ensure seamless execution of projects.
Facilitate regular communication between stakeholders and ensure all team members are aligned with project goals and expectations.
Act as the main point of contact for all project-related matters, ensuring clear communication across departments.
Identify opportunities for operational efficiencies and process enhancements within the organization
Work with the operations team to implement process changes, monitor results, and ensure continuous improvement.
Maintain detailed records of project progress, milestones, issues, and resolutions, and prepare regular project status reports for the COO and other stakeholders, highlighting progress, risks, and action items.
Oversee project budgets and ensure financial resources are allocated appropriately to ensure projects are completed within budget and on time
Conduct post-project reviews to assess performance and identify areas for improvement.
What you'll bring:
Bachelor's degree in Business Administration, Finance, Project Management, Healthcare Management, or a related field.
Minimum of 4 years of operations management experience, ideally in management consulting for a diverse set of clients across multiple industries.
Proven track record of managing cross-functional projects and delivering results on time and within budget.
Experience working closely with senior executives, particularly in an operational capacity.
Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
Excellent communication skills, both written and verbal, with the ability to work with diverse teams and stakeholders.
Proficient in Microsoft Office Suite (Excel) and Google Workspace, a plus.
Ability to think strategically while maintaining attention to detail in execution.
Strong problem-solving skills and the ability to adapt to changing circumstances.
Ability to foster a collaborative team environment while maintaining a focus on individual accountability.
Why you'll love working here
Evenly is an energetic and passionate healthcare company built by the same management team that created Bluemercury, one of the nation's fastest-growing luxury retail chains. Evenly is changing how patients receive Invisalign orthodontic care. We put our dental practices and their patients first, and we love seeing the astonishing results our patients realize when they've completed their treatment. If you are a proactive, organized, and solutions-driven professional with a passion for improving processes and driving operational success, we invite you to apply for this exciting opportunity at Evenly. Together, we can continue to revolutionize the orthodontic industry and provide exceptional care to our patients.
Senior Director Communications (Government Relations/Public Affairs)
Operations director job in Washington, DC
Senior Communications Director | Government Relations & Public Affairs Firm | Washington, D.C. | #3488565
A leading Government Relations & Public Affairs firm in Washington, D.C. is hiring a Senior Communications Director to drive strategic messaging, manage press engagement, and lead high-level communication efforts for corporate, advocacy, and governmental clients. This role is perfect for an aggressive storyteller who can pitch, produce, and deliver top-tier content under pressure.
Key Responsibilities:
• Develop and execute strategic communications plans for public affairs clients
• Craft compelling narratives advancing client priorities across multiple channels
• Pitch proactive story ideas to reporters, producers, and opinion editors
• Manage crisis communications, messaging alignment, and rapid-response strategy
• Lead media outreach, briefing prep, and executive spokesperson support
• Oversee content production: releases, op-eds, talking points, scripts
• Coordinate with government relations teams to integrate legislative messaging
Requirements:
• Proven public affairs communications experience with corporate or governmental clients
• Strong media relationships with consistent proactive story placement
• Ability to generate creative ideas and pitch them aggressively
• Excellent writing skills across longform, rapid response, and executive messaging
• Deep understanding of policy, political landscapes, and issue-advocacy work
• Comfortable managing multiple clients and high-pressure deadlines
• Confident communicator capable of advising senior executives and elected leaders
Salary: $130,000-$150,000 + benefits
Apply confidentially:
👉 ************************************
Why our postings are confidential:
👉 *******************************************
Senior Director of Legislative
Operations director job in Arlington, VA
About the Company
We are looking for a passionate and highly motivated Senior Director of Legislative Affairs to professionally represent the Navy League of the United States to Congress, relevant executive branch departments, and other related associations. This position will serve as the chief advocate for the Navy League and serves as the subject matter expert on issues pertinent to the maritime services.
About the Role
The successful candidate will report to the Chief Operating Officer and is responsible for the day-to-day operations of the Navy League's Legislative Affairs department, including supervising the Legislative Affairs Associate.
Responsibilities
Serves as the primary point of contact with all Congressional offices, prioritizing those relevant to the sea services and representing Navy League councils with regular meetings, emails, attending events, and other communications as necessary.
Drafts issue papers, letters to officials regarding maritime policy, Navy League policy responses, and keeps all briefing materials updated and current.
Supports the Navy League Legislative Affairs and Maritime Policy committees, including scheduling monthly meetings, developing an agenda, inviting guest speakers as appropriate and supporting the Navy League volunteer officers of said committees.
Coordinates Congressional attendance at Sea Air Space in coordination with the Meetings Department and the sea services.
Attends the Navy League convention to support the Legislative Affairs and Maritime Policy Affairs Committee meeting activities.
Coordinates the annual Maritime Policy Report development.
Plans and executes events on Capitol Hill, coordinating as much as possible with sea service legislative offices to create educational and networking opportunities. This includes caucus events and service briefs, to be expanded as appropriate.
Run and update advocacy and grassroots campaigns.
Organizes the Navy League's “Anchors Aweigh” Fly In, including creating the brief, coordinating meetings, creating briefing teams, tracking meetings, and recording results.
The position will have help and support from the Region Vice Presidents in scheduling meetings and developing teams.
Attend hearings, policy briefings at think tanks, and other academic institutions to keep abreast of all sea service issues.
Creates content on Navy League legislative priorities and issues for dissemination in communication with members, individuals and corporations.
Works in tandem with the marketing department to reflect the policy positions of the Navy League.
Closely monitors the Congressional calendar to best plan events, policy statement releases, and accurate responses to policy issues.
Heavily involved in developing position statements through discussions with the National Vice President, and Board Committee Chairman on Legislative Affairs priorities and strategies.
Establish relationships within the defense, maritime, and Congressional community to expand partnership and increase Navy League prominence on issues.
Raises the Navy League's profile as a “thought leader” and leading advocate for all issues related to the Navy, Marine Corps, Coast Guard, and U.S.-flag Merchant Marine.
Oversees and executes the Legislative Affairs budget.
Qualifications
BA or BS required, MA preferred.
Extensive knowledge of the Congressional process.
Ability to motivate grassroots actors.
At least five years' experience on congressional staff or congressional relations experience; plus, some familiarity with Sea Service issues, protocols, and practices.
Thoughtful and compassionate communication skills.
Professional interaction with Congressional staffers and members, Department of Defense/Transportation and Homeland Security personnel.
Ability to work efficiently under pressure.
Strong teamwork skills.
Working knowledge of Microsoft Office applications to include Word, Excel, PowerPoint, Outlook, Teams and Copilot.
Ability to understand report queries and data sets of contacts with Congressional offices.
Required Skills
Extensive knowledge of the Congressional process.
Ability to motivate grassroots actors.
At least five years' experience on congressional staff or congressional relations experience; plus, some familiarity with Sea Service issues, protocols, and practices.
Thoughtful and compassionate communication skills.
Professional interaction with Congressional staffers and members, Department of Defense/Transportation and Homeland Security personnel.
Ability to work efficiently under pressure.
Strong teamwork skills.
Working knowledge of Microsoft Office applications to include Word, Excel, PowerPoint, Outlook, Teams and Copilot.
Ability to understand report queries and data sets of contacts with Congressional offices.
Preferred Skills
MA preferred.
Pay range and compensation package
Not specified in the job description.
Equal Opportunity Statement
The Navy League of the United States is committed to diversity and inclusivity in the workplace.
Director of Distribution
Operations director job in Washington, DC
As a senior leader in distribution operations, you will be responsible for overseeing logistics, warehousing, and cross-functional coordination to support business growth. You'll lead a dedicated team, enhance operational systems, and promote a culture of accountability, collaboration, and continuous improvement aligned with the organization's values.
Responsibilities:
Operational Leadership: Provide strategic direction and hands-on leadership to warehouse and logistics teams, ensuring alignment with daily performance goals and long-term business objectives.
Process Optimization: Architect and refine scalable logistics and warehousing processes that consistently exceed customer expectations and support enterprise growth.
Culture & Engagement: Champion a values-driven culture that promotes ownership, collaboration, and operational excellence across all departments.
Cross-Functional Alignment: Partner with internal stakeholders across Sales, Purchasing, IT, Finance, and HR to ensure seamless execution of strategic initiatives.
Strategic Planning: Design and implement warehouse storage and handling strategies that support future scalability and efficiency.
Vendor Management: Lead the selection and negotiation of third-party logistics providers, ensuring alignment with service standards and strategic priorities.
Technology Enablement: Collaborate with leadership to deploy advanced technologies that enhance productivity, automation, and data-driven decision-making.
Agile Execution: Navigate competing priorities with agility, maintaining focus on high-impact outcomes in a dynamic operational environment.
Experience:
5+ years of distribution experience leadership
Proven success managing large-scale distribution centers, including automated and G2P systems.
Deep expertise in logistics, warehousing, and centralized distribution operations.
Demonstrated ability to lead change, standardize processes, and build high-performance teams.
Experience in environments recognized for continuous improvement and operational excellence.
Strong background in warehouse design and equipment optimization.
Exceptional communication and stakeholder engagement skills across all organizational levels.
Proficiency in data analytics.
Ability to thrive in a fast-paced, multi-functional setting.
Physical & Work Environment:
Ability to perform physical tasks including lifting up to 50 lbs, operating powered industrial trucks, and navigating warehouse environments.
Comfortable working in both office and warehouse settings.
Training provided for equipment operation and safety compliance.
Branch Operations Manager (Industrial Distribution, Mount Airy, MD)
Operations director job in Mount Airy, MD
Innovative, growth-oriented thermal component distribution company dedicated to providing high-quality thermal solutions is seeking a talented Branch Operations Manager.
The Branch Operations Manager is a crucial member of the leadership team and is responsible for the overall administrative and operational management of the branch location, ensuring efficiency, high customer satisfaction, and effective resource utilization. This role focuses on internal processes, administration, and team management. The Manager reports to the General Manager and collaborates with the Sales Director for management of the customer service team.
Key Responsibilities:
Operations and Administration
Oversee all non-sales branch functions, including customer service administration, order fulfillment administration, facility maintenance, and general office operations.
Develop, implement, and maintain efficient operational and administrative procedures to maximize productivity and profitability.
Manage local P&L components, controlling operating expenses and contributing to budget adherence.
Ensure timely and accurate processing of all administrative paperwork, including invoices, purchase orders, and daily transaction reports.
Manage the physical office facility, ensuring a safe, organized, and clean environment.
Management: Warehousing
Warehouse Manager reports to the Branch Manager to ensure seamless and efficient execution of all logistics functions, including receiving, stocking, pulling, shipping, and facility safety.
Branch Manager oversees inventory administration and system accuracy, collaborating with the Warehouse Manager on physical inventory control (e.g., cycle counting, physical inventories) to minimize loss.
Branch Manager coordinates with the Warehouse Manager and corporate purchasing to maintain optimal stock levels and manage supply chain execution.
Collaborative Management: Customer Service & Staff
Manage the Customer Service Representative (CSR) team in conjunction with the Sales Director and General Manager to manage the customer service team. This collaboration ensures alignment between operational efficiency and customer experience goals.
Handle complex or escalated customer issues and service complaints effectively and professionally.
Directly manage all administrative and operational staff (excluding sales), including hiring, training, scheduling, and conducting performance reviews.
Promote a culture of teamwork, accountability, and continuous improvement across the branch.
Reporting and Compliance
Provide regular updates on branch performance, operational metrics, and staffing matters.
Ensure all office operations comply with company policies, state and federal laws, and industry regulations.
Develop and enforce office safety protocols and manage all necessary documentation related to regulatory compliance.
Required Qualifications:
Bachelor's degree in Business Administration, Operations Management, or a related field preferred.
Minimum of 5-7 years of experience in a distribution or administrative/operations environment, with at least 3 years in a management or supervisory role.
Proven ability to manage teams and collaborate effectively across functional lines (e.g., working with Sales and Warehouse teams).
Proficiency with ERP systems, Inventory Management Software administration, and Microsoft Office Suite.
Strong organizational, problem-solving, and decision-making abilities, with experience in managing expenses and budgets.
Sr Nursing Clinical Operations Director Radiation Oncology Outpatient - Relocation Offered!
Operations director job in Washington, DC
About this Job:
Coordinates and manages clinical care operations business planning program development. Manages daily operations budgets and supervises staff. Develops implements and evaluates patient care practice professional practice strategies services and programs that will distinguish MedStar as a preferred provider of healthcare services. Functions as an interface across departments provider groups and system-wide.
Primary Duties and Responsibilities
Develops and contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality and safety standards. Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations.
Assures adequate numbers of competent clinical staff to include ongoing projection and adjustment of staffing needs. Continually assesses the needs of the practice patient population applies knowledge of appropriate roles and scope of practice implements and adjusts staffing and recruits hires and develops clinical and administrative personnel. Advocates for the highest quality patient care and creates a practice environment that is rewarding to the clinical and administrative staff.
Collaborates and coordinates staffing including staffing patterns and implementation of changes to reduce redundancy and maximize efficiency. Participates in the development and implementation of manpower plans and associated strategy including recruitment and retention. May interview hire develop performance evaluation standards and objectives and evaluate the performance of staff disciplines and terminates as required. Assigns duties and responsibilities in conjunction with physician leaders. Ensures training and development of staff approves personnel actions and resolves staff grievances to ensure compliance with Hospital and contractual stipulations. Directly responsible for creating work schedules for all on-site department Radiation Therapists
Serves as lead project manager to drive key clinical and operational initiatives of strategic importance to the service line in such areas as tracking of quality and safety metrics for the hospital and health system maintaining relevant accreditations improving patient experience enhanced data reporting from the EMR etc. Manages priority projects.
Supports Chief of Radiation Oncology Operations in financial planning.
Works collaboratively with associated service lines outside of Radiation Oncology on strategic initiatives and campaigns for Radiation Oncology. As a member of the Radiation Oncology Service Line participates collaboratively with assigned cancer committees.
Works collaboratively with others to organize initiate and coordinate continuous quality improvement activities within areas of responsibility. Collaborates with leaders to optimize standardization of Radiation Oncology practices across the health system where appropriate. Enhance consistency in the care model and patient experience and optimize the use of the Care Path to improve timeliness of care and patient experience. Ensure alignment between local and systemwide Radiation Oncology centers.
Directly oversees all levels of on-site department Radiation Therapists;
Utilizes and promotes performance improvement principles methodologies and tools to effectively lead improvement initiatives and solve operational problems. Partners with external performance improvement resources as appropriate. Responsible for annual Radiation Therapist competency reviews
Evaluates and supports clinical documentation initiatives and billing compliance standards. Ensures technical staff are properly trained on billing procedures and performs audits on a consistent basis. Works with practice leadership to identify opportunities to improve clinical documentation that affects coding and/or revenue cycle performance.
Ensures charges are entered correctly in a timely manner by technical staff (physics dosimetry and radiation therapists) and ensures daily reconciliation of missing charges. Ensures audits of charges entered are done periodically.
Participates in meetings and on committees and represents the department and business unit in community outreach efforts. Participates in multidisciplinary quality and service improvement teams and maintains effective working relationships with other departments.
Minimal Qualifications
Education
Master's degree in Health or Business Administration preferred or
Bachelor's degree in Nursing or Radiation Therapy required
Experience
5-7 years Experience in clinical operations management. required
Licenses and Certifications
RN - Registered Nurse - State Licensure and/or Compact State Licensure Licensed as a registered nurse required or AART Licensed Therapist required
Knowledge Skills and Abilities
Leadership and human resource management skills.
Financial and revenue cycle management and fiscal accountability skills.
Excellent verbal and written communication skills.
Effective planning analysis synthesis and data interpretation skills. Problem solving and decision-making ability.
Proficiency in principles/application of process improvement.
Ability to develop and foster positive relations with physicians/hospital and community.
Basic computer skills.
This position has a hiring range of : USD $120,702.00 - USD $238,222.00 /Yr.