Operations director jobs in Round Rock, TX

Our client, a healthcare provider is seeking a permanent Director of Operations to work out of their corporate offices in North Austin, TX. This role is onsite 5 days a week from the hours of 9:00 am - 5:00 pm, Monday through Friday. Candidates must have experience out of healthcare administration and must have 5+ years of experience managing patience services. This role offers up to $120K annually based on experience as well as benefits after 30 days of employment. Responsibilities: Oversee day-to-day non-clinical operations with a focus on process improvement and standardization across facilities. Collaborate with cross-functional departments (Billing, IT, HR) to implement new systems and operational initiatives. Track key operational metrics and performance indicators, identifying improvement opportunities and driving corrective action. Ensure compliance with all organizational policies and applicable federal, state, and local regulations. Serve as administrator for company policies, documentation, and audit processes. Maintain operational reporting to support internal and external reviews. Partner with IT to ensure operational systems (PACS, EMR, registration portals) are functional and optimized. Support technology implementation and troubleshooting for front office and administrative systems. Ensure adherence to data security and HIPAA compliance standards. Identify and resolve workflow inefficiencies across departments and recommend sustainable solutions. Develop and maintain Standard Operating Procedures (SOPs) for operational and administrative functions. Support training and documentation efforts to ensure staff compliance and readiness. Lead or assist in cross-functional projects to enhance operational effectiveness. Provide direct supervision and coaching to operations admin assistant and office coordinator, fostering collaborations, accountability, and professional growth. Requirements: 5+ years of experience in healthcare operations or administrative management. Strong understanding of healthcare operations. Experience managing contracts, technology systems, and cross-functional projects. Proficiency with healthcare IT systems. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)

Buildots is transforming construction management. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years - until now. Backed by leading VCs and deployed on hundreds of projects across North America, Europe, and the Middle East, Buildots enables a game-changing, performance-driven approach. Our customers include top global contractors, consultants, and owners - Intel, JE Dunn, Ledcor and CBRE, to name a few. With $120M raised and major expansion planned for 2025, this is a unique opportunity to join a fast-scaling company reshaping one of the world's largest industries. About the Role We're looking for a highly capable and driven Director of Customer Success - Mission Critical to lead implementation efforts, onboard and drive long-term customer value across our most complex and strategic enterprise accounts. This is a hands-on leadership role overseeing a team of Customer Success Managers (CSMs) responsible for successful delivery, product adoption, account growth, and retention. This role will report directly to the Chief Customer Officer, with cross-functional collaboration across Sales, Account Management, Product, Delivery, and Marketing. You'll also be responsible for shaping and executing our customer success strategy globally, including building scalable processes, influencing executive stakeholders, and owning customer health and retention KPIs. Key Responsibilities Lead and mentor a team of Customer Success Managers overseeing global enterprise projects Build and maintain strong relationships with executive stakeholders (GCs, owners, consultants), guiding them through effective technology adoption across their portfolios Oversee the full post-sale customer journey-from onboarding and implementation to adoption, expansion, and renewal Own customer health metrics, renewal/retention targets, and customer satisfaction KPIs Analyze customer goals, workflows, and challenges to design enterprise-level initiatives that deliver measurable impact Partner with Sales to identify and execute account expansion opportunities Develop business cases and ROI analyses to demonstrate value and secure long-term buy-in Collaborate closely with Product, Delivery, and Marketing to drive roadmap input, feature feedback, and impactful customer storytelling Travel to client sites across North America (~30-50%) to support rollouts, deepen relationships, and drive engagement Requirements 8-10 years of experience in the construction industry, including on-site management of trade partners in the US market Demonstrated experience building and managing senior-level relationships across large-scale accounts (GC, owner, or consultant executives) Proven leadership of customer-facing teams or strategic initiatives (e.g., change management, process optimization, or tech adoption) Deep understanding of construction workflows, project delivery, and business processes-particularly at the intersection with technology Strong communicator with executive presence; able to influence and align stakeholders Experience driving SaaS adoption, renewal, and expansion within enterprise organizations is a strong plus Prior experience in software implementation or a SaaS environment is an advantage Willingness to travel ~50% Must be located in Eastern or Central time zones By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.

As a subsidiary of Hanwha Energy, a global energy solutions company, Hanwha Convergence USA Corp. provides reliable Smart Factory Solution, Factory Automation, and renewable energy O&M (Operations and Maintenance) services to semi-conductor manufacturing as well as solar PV & battery energy storage system (BESS) power generation clients. Hanwha Convergence is an affiliate of Hanwha Group, which is the 7th largest business conglomerate in Korea. Hanwha Group is a world leader in solar energy and a Fortune Global 500 company. Position Summary:. We are seeking a strategic and technically proficient Technical Operations Manager to support and enhance the performance of Hanwha Convergence Operations & Maintenance (O&M) Division. This role is responsible for analyzing O&M operations, optimizing productivity and efficiency, and driving continuous improvement through SOP development and performance insights. The ideal candidate will serve as a key liaison between field operations, business development, and R&D teams to ensure operational excellence across all solar O&M initiatives. Attention external recruitment firms, we will not accept any unsolicited resumes at this time. Please do not contact any internal member of our company to discuss the position or to solicit candidates. Essential Duties and Responsibilities: Team Leadership & Department Oversight Lead and manage the Technical Operations Group, including direct supervision of group members. Define team objectives, allocate tasks, and ensure efficient collaboration across functions to support O&M operations. Oversee professional development, performance evaluations, and resource planning for technical staff. Operations Performance & Process Improvement Analyze overall O&M operations, productivity, and efficiency within Hanwha Convergence's O&M Division. Oversee and manage key performance indicators (KPIs) for power plant performance (Availability Guarantee, Performance Ratio and more), ensuring alignment with internal targets and customer expectations. Establish standard operating procedures (SOPs), performance objectives, quality control standards, and operational policies. Coordinate with internal business development and O&M teams to drive improvements through performance analysis. Field Operations & Commissioning Support Lead implementing O&M Contract obligations on performance reports. Work closely with the Remote Operations Center (ROC) for the implementation of daily customer reports and updates. Coordinate field operations and support the commissioning process for new solar PV, BESS plants and facilities. Analyze system integrity and operational efficiency, underperformance issues for customer-owned assets. Lead and support O&M analysis projects and assist corporate clients in implementing system and technology updates. Technology & Trend Analysis Conduct technology trend analysis related to utility-scale O&M and green energy control systems. Facilitate technical feedback between Hanwha Convergence field teams and the R&D team at headquarters to drive continuous improvement in service quality. Technical Marketing & Customer Interface Support business development teams with data-driven insights related to customer O&M needs and expectations. Assist in preparing technical recommendations, performance reports, and business development proposals. Collaborate with customers' technical teams to ensure alignment between their operational goals and Hanwha Convergence's service capabilities. Education and/or Experience Requirements: Bachelor's degree in Engineering, Renewable Energy, or a related technical field preferred. Experience leading technical teams or overseeing cross-functional project teams is strongly preferred. 5+ years of experience in solar energy, BESS operations, technical analysis, or O&M coordination. Familiarity with PV, BESS systems, commissioning processes, and performance analysis tools. Strong communication, organizational, and cross-functional coordination skills. Proficient in Excel, project management tools, and data reporting platforms is a must. Working knowledge of industry standards, codes, and safety regulations (e.g., NERC CIP) is a plus. Ability to interpret SCADA data, performance KPIs, and generate actionable insights from large data sets. Self-motivated, proactive, and able to manage multiple priorities in a fast-paced operational environment. Hanwha Convergence is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status and any other classification protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Convergence will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please contact us to request accommodations. Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at-will employment opportunity. You may view your privacy rights by reviewing Hanwha Convergence Privacy Policy here or contacting our HR Team for a copy.

As we expand our services in new and existing markets, we're looking for a Branch Director who shares our values of being Trustworthy, Capable, Compassionate, Proactive, and most importantly, Called to serve patients in their home. The Branch Director wears many hats, but most importantly the Branch Director is the heart of the branch. In this role, you will set the standard for culture, quality, and teamwork. As a leader, you know the best thing you can do for your employees is to help them love their job. As a result, you do everything in your power to clear the barriers so your team members can pursue their calling in healthcare. Join VitalCaring - Where Your Passion Changes Lives! Are you looking for a career where compassion meets purpose? At VitalCaring, we're more than a home health and hospice provider-we're a family that supports, inspires, and uplifts both our patients and our team members. Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 65 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care. Why Choose VitalCaring? Drive Innovation. Deliver Impact - Join a mission-driven team where your work directly contributes to advancing patient care. As a key player in a forward-thinking healthcare organization, you'll represent innovative solutions that truly make a difference for patients and families-today and in the future Make a Meaningful Impact - Help patients and families navigate their healthcare journey with compassion and dignity. Thrive in a Supportive Team - Work with a team who genuinely care and invest in your success. Grow Your Career - Take advantage of advanced training, mentorship, and career development opportunities. Competitive Pay & Benefits - Be rewarded for your dedication and expertise with a compensation package that truly reflects your value. Our benefits are thoughtfully designed to support your well-being-offering the flexibility, security, and resources you need to thrive both at work and in life. Health & Wellness Medical, Dental & Vision Pharmacy Benefits Virtual & Mental Health Support Flexible Spending Accounts (FSAs) & Health Savings Account (HSA) Supplemental Health & Life Insurance Financial & Legal 401(k) with Company Match Employee Referral Program Prepaid Legal Plans Identity Theft Protection Work-Life Balance & Perks Paid Time Off Pet Insurance Tuition & Continuing Education Reimbursement Join VitalCaring Group and experience a company that invests in you every step of the way! As the Branch Director, you will: Foster the branch culture of caring through teamwork and accountability Build the branch team by recruiting, hiring, developing, and retaining great team members Champion quality outcomes by setting a high standard for clinical quality and customer service Be responsible for the service delivery and respond to issues with urgency Partner with sales to grow the branch and fully support the growth objectives Manage the overall operations of the branch to achieve defined clinical, operational, and financial goals Utilize the available tools to enhance effectiveness of coding, service utilization and clinical discipline deployment to realize patient-specific goals Skills for Success Love leading, motivating, and inspiring people Confront crucial conversations with confidence and deliver with compassion Solution-driven, execution-oriented and responds with urgency Enthusiastic about being accountable for delivering measurable results within agreed timelines Compensation/Earning Potential We offer team members the opportunity to build a positive future and to find the best and last job they will ever have. Our package includes: Competitive salary Comprehensive health, dental, and disability benefits 401(k) program with company match Generous paid time off. Experience to Deliver on Our Mission Current RN License, valid state driver's license, and reliable transportation. Minimum of 2 years of healthcare operations management experience, preferably within Home Health or Hospice. Knowledge of business and fiscal management, governmental regulations, and accreditation standards. Come home to VitalCaring where you will find your passion, find your people, and find yourself again. Together we can transform lives and foster hope through genuine caring. Explore your future with VitalCaring today.

*For a quick application text APPLY1 to 82174* *About Dent Wizard* Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. *Job Title:* Fixed Operations Manager *Location:* Austin, TX *Reports To:* District Manager *Position Summary* The Fixed Operations Manager is a front-line leadership and sales role responsible for driving organic revenue growth and developing Technician talent across a limited number of worksites. This position serves as the primary liaison between customers, Technicians, and the home office, ensuring operational excellence and superior customer service. *Essential Duties & Responsibilities* *Leadership* * Act as team leader and mentor to Technicians, providing daily guidance and support both in-person and remotely. * Schedule Technicians and manage workload distribution. * Collaborate with DM/ROD/RVP to ensure staffing levels meet current and future business needs. * Hire new Technicians and oversee onboarding for smooth integration into service operations. * Provide technical support and share best practices to maximize Technician productivity. * Identify high-potential Technicians and coordinate advanced or cross-training opportunities. * Deliver balanced, real-time feedback and address performance deficiencies proactively. * Develop and implement performance improvement plans as needed. * Conduct formal annual performance reviews. *Operations* * Serve as the pivot point between customers, Technicians, and the home office. * Initiate and maintain business relationships with auctions, rental agencies, and auto dealers. * Expand service offerings by educating client managers and service writers on reconditioning services (e.g., PDR, bumper and wheel restoration). * Conduct utilization reviews of client and departmental accounts on a weekly/monthly basis. * Perform quality checks on repairs to ensure compliance with company standards and identify revenue opportunities. * Lead monthly Technician meetings to share company updates and strategic direction. * Continuously improve personal sales skills and industry knowledge. *Administrative* * Ensure compliance with facility regulatory standards and company policies. * Maintain cleanliness and organization of company supplies, tents, vehicles, and equipment. * Manage inventory levels and control shop waste. * Reinforce company expectations regarding professionalism, customer service, and quality standards. * Prepare operational updates and Technician performance reports. *Qualifications* *Required* * Proven experience coaching and managing team performance. * Ability to manage multiple projects with varying timelines and priorities. * Strong service orientation and ability to collaborate across sales channels. * Excellent presentation and communication skills; credible and persuasive communicator. * Solid understanding of financial results and material cost management. * Sound judgment and problem-solving skills. * Knowledge of local and federal environmental, health, and safety regulations. The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting compensation is expected to be: $55.000 - $60.000 / YearWe offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies [Benefits Highlights Booklet]( *EOE Statement: *Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at ...@dentwizard.com.

WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences-from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges-striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career. THE ROLE: The Customer Operations Account Manager is responsible for coordinating operational activities between AMD and its customers. This role focuses on fostering effective communication and collaboration across both organizations to ensure smooth processes. Key responsibilities include managing expectations, improving operational workflows, and resolving issues related to orders, supply, delivery, and forecasting. The position supports AMD's organizational objectives through problem-solving and process optimization. THE PERSON: The ideal candidate is a collaborative and adaptable professional who thrives in dynamic environments and demonstrates strong problem-solving and analytical skills. They excel at building and maintaining strategic relationships across internal teams and external partners, fostering trust and effective communication. With a proactive approach, they manage complex projects and processes, provide consultative guidance, and drive operational excellence. This individual is comfortable navigating uncertainty, resolving conflicts constructively, and influencing outcomes through clear, persuasive communication. They embrace continuous learning, adopt new tools and processes, and share best practices to enhance team performance and organizational capability. KEY RESPONSIBILITIES: * Review customer backlogs and resolve issues with stakeholders (factory, finance, sales, customers). * Manage business through all product lifecycle stages (NPI, EOL). * Control inventory and Days of Inventory (DOI) to minimize costs. * Manage demand vs. supply profiles for direct customers and distribution channels. * Monitor consumption rates and ordering patterns; perform demand/supply analysis. * Maintain accurate forecasts and manage on-time revenue forecasting. * Oversee key internal and external relationships to ensure business continuity. * Drive projects and processes critical to organizational objectives. * Implement new processes and collect feedback to support strategy. * Conduct quarterly business reviews and operational meetings with customers. * Provide guidance on operational issue resolution. * Support customer operations through understanding of business processes and procedures. PREFERRED EXPERIENCE: * Experience with Data Center customers preferred. * Strong knowledge of supply chain operations. * Project management experience. * Understanding of business strategy and process improvement. * Proficiency in Excel, PowerPoint, and Power BI. * Ability to write executive-level communications. * Skilled in demand/supply analysis and revenue forecasting. * Experience managing cross-functional dependencies and operational processes. * Ability to manage conflict and resolve operational issues. * Familiarity with customer engagement through business reviews and operational meetings. ACADEMIC CREDENTIALS: Bachelor's Degree preferred. #LI-BS1 #LI-Hybrid Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

At Nox Group, we are dedicated to humanizing construction! Our enterprise owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels. Our teammates, partners, and customers can expect that we genuinely care to serve them and look out for their best interests. As one of the fastest-growing industrial construction enterprises in the US and an industry leader in data centers, manufacturing, semiconductor, and water/wastewater treatment facilities, we continually look for people who are excited about personal growth and can contribute to our mission of being empowered thought leaders boldly changing the construction industry. The Director of Field Operations is responsible for overseeing and managing the field operations of their assigned areas of responsibility. This role ensures that program resource projections are accurate, safety standards are upheld, and project-level responsibilities are met. The Director will work closely with various departments to support the implementation and development of processes, manage technology and applications, and maintain strong relationships with customers. Responsibilities Ensure admin resource projections are accurate and maintained by program teams, driving towards established ratios. Ensure project teams are projecting labor needs from the most current contracted schedule, ensuring labor projections are broken down into duration, activity, and area prior to being submitted for the monthly WIP. Work with other peers across the organization to ensure project teams are allocating resources aligned with the established ratios for the following roles: General Superintendents, Project Superintendents, Field Superintendents, Project Manager, Project Engineers, Safety Manager, Safety Coordinator, Quality Inspector, Field Engineer, and Quality Managers. Provide consistent feedback to workforce development to ensure our training programs are best in class and meet the needs of our evolving workforce and projects. Work closely with the VP of Field Operations to understand the status of each program from a ramp-up/ramp-down standpoint and strategize the execution to effectively move workforce and resources. Drive our culture of safety by supporting the program teams and ensuring all leaders lead with a safety mindset. Communicate program needs and concerns to Safety Directors, escalating to the head of HSE and Field Operations as necessary. Ensure program teams are continuously planning upcoming work and that plans are vetted for feasibility, paying close attention to high-risk activity planning. Ensure the Operations team is effectively leading and supporting other departments: Safety, Quality, WFD, Scheduling, and HR. Partner with clients to establish strong and high-quality relationships. Support the implementation and development of processes related to operations and field operations. Manage and ensure program teams are utilizing Nox Group-provided technology, applications, and processes to the current standard. Communicate any exceptions or variation requests needed to Operations, providing formal feedback and suggestions on processes, technology, and application optimization as needed. Set and maintain expectations of field leadership regarding safety, quality, mentorship, and building strong relationships with supporting departments while setting cross-department relationship standards. Qualifications Ability to walk job sites as needed for extended periods of time. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Safety Level This is a safety sensitive position, and all applicable policies including drug test and background check will apply. The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to: Potentially lift up to 50 pounds Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing Potentially operate a motor vehicle, crane, tractor, etc. We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance with the Americans with Disability Act (ADA) It has been and continues to be the long-standing policy of any Nox Group operating company to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. In addition to federal law requirements, Nox Group and all of its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ICON is looking for a Field Operations Program Manager to manage and develop Process, Planning, & Quality Programs. This role is critical in developing, documenting, and implementing operational processes and quality standards across Field Operations. The primary responsibilities of this role includes developing process documentation, checklists, workflows, and SOPs aimed at improving Field Ops operations and quality. In this role you will be responsible for the detailing of our processes in Miro flow charts, Google Sheets, and Procore. You will work with Field Operations Management to refine and implement these processes in line with discovered best practices. You will also be responsible for coordinating efforts surrounding all process improvement for Field Operations including data aggregation and analysis, scheduling process improvement meetings, and communication / coordinating, quality control procedures and documentation, and the rollout of new processes. This role is based primarily at ICON's HQ in Austin, TX but may require some (25%) travel, at local or deployed job sites dependent on departmental needs. This role will report to the Field Workforce Manager, Field Operations. You will collaborate regularly with the Field Operations and Field Logistics Managers, as well as with deployed teams in the field. RESPONSIBILITIES: Meet regularly with Field Operations management and work directly on-slab in the field to identify opportunities for process improvement and develop improvement strategy. Collect, interpret and evaluate process metrics data to provide data driven insights for process improvement. Lead the development of process documentation, workflows, checklists, and standard operating procedures (SOPs) to enhance efficiency, consistency, and quality in field operations. Document Field Ops processes in a variety of software tools suites, including but not limited to Palantir, Procore, Miro, and the Microsoft software suite. Own the upload and administration of all Procore documentation for field facing procedures, and act as the implementation lead for Field Ops. Accountable to the enforcement of process compliance for all Field Operations processes. Work cross-functionally with Field Logistics & Field Operations management, Project & Construction Management teams, and Software team to gather requirements for planning printer suite & support equipment deployment, and site planning. MINIMUM QUALIFICATIONS: Bachelor's Degree in Mechanical Engineering, Electrical Engineering, or related field. 5+ years of experience in construction, manufacturing, surveying, or other industries with dynamic team structures and fast-paced implementations/improvements/iteration. Exceptional documentation skills, ensuring compliance with ICON's standards and accurate records. Strong oral and written communication skills in a fast-paced environment. Passion to improve efficiency and contribute to innovation. Ability to flex working hours as required to support business needs. An in depth understanding of equipment setup process and dimensions, mobilization process, and printer setup requirements / logistics. Excellent prioritization and time management skills, with the ability to thrive in dynamic, fast-paced environments. PREFERRED SKILLS AND EXPERIENCE: Familiarity with construction or factory production environments and the ability to think and stay ahead for the needs of the operation. ACC, Revit or similar CAD software experience in planning site layouts. Advanced proficiency in operating heavy machinery to ensure smooth function. ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities. Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended). Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON. As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes. Internet Applicant Employment Notices

**Pactiv Evergreen** is now a part of Novolex. Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries, including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Our innovative product portfolio is designed to meet the diverse needs of businesses worldwide and the millions of customers they serve. Through continuous investment in research and development, we are committed to engineering more sustainable choices for the future. Our extensive manufacturing network spans North America and Europe, including two world-class plastic film recycling centers. Discover more about Novolex, our 20,000+ family members and our commitment to innovation and sustainability at *************** (https://c212.net/c/link/?t=0&l=en&o=4395530-1&h=**********&u=http%3A%2F%2F***************%2F&a=***************) . **Pactiv Evergreen** is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation, please call ************** or email *********************. All information will be kept confidential according to EEO guidelines and applicable laws. **Responsibilities** This position will oversee the operations of 3-4 warehouse / distribution facilities. They will develop strategic initiatives for the region that align to the overall logistics vision. They will be accountable for the operation of the facilities including its financial results, customer delivery, safety, quality, equipment, inventory, labor, and productivity. They must drive results within their facilities through staff development, cost savings, and effective leadership while exceeding customer requirements. **Responsibilities:** · Drives warehouse productivity & process improvements to achieve cost savings · Budget & forecast ownership for region · Accountable for regional achievement of KPI Results · Develops strategies to mitigate impact of volume surges & capacity constraints · Implements network optimization and product deployment plans · Project ownership, develop & drive key network-wide initiatives · Sales team & customer; collaboration and engagement · Supply Chain cross-functional collaboration · Develops leadership team at each regional facility · Provides guidance and input in the development of policies, guidelines, and procedures to ensure quality and cost control · Works with site Operations Manager to review and manage site financials, provide monthly cost forecasts, understand site variances, inform stake holders of site financial performance · Ensures safety in the workspace by conducting safety audits & safety observations, documents and addresses root cause of incidents and near misses, encourages a safety orientated culture throughout the facility · Lead Tier 2 meetings, ensuring standard work is followed, and all issues and problems are resolved or routed appropriately · Understands the cost drivers at the sites, and works to minimize and reduce costs without sacrificing quality or customer deliveries · Point of escalation for any problems, issues, or adjustments as required to complete the operations plan and ensure on time customer shipments · Monitors site KPIs and works with team to resolve any shortfalls, and create corrective actions · Liaison to senior leadership, manufacturing facility, & corporate support staff **Qualifications** **Qualifications** · BA/BS Degree preferred in logistics or related field · 7-10 years of management experience in Distribution/Warehouse Logistics; Multi-site management a plus · Proven success in improving Warehouse performance · Strong leadership and interpersonal skills · Experience with Warehouse Management Systems (WMS); JDA (Red Prairie) a plus · Experience with Enterprise Resource Planning Systems (ERP); SAP a plus · Self-Directed & demonstrates the ability to proactively identify and resolve discrepancies or potential issues · Excellent written and verbal communication skills · Detail orientated, with high analytical ability · Demonstrated financial acumen · Excellent problem identification & follow through to issue resolution · Strong organizational skills with the ability to multi-task and prioritize · Demonstrates the ability to work well with a variety of individuals · Demonstrates an understanding of automated distribution \#LI-TM1 **Job Locations** _US-TX-Temple_ **ID** _2025-28438_ **Category** _Supply Chain_ **Position Type** _Full Time_ **Pay Type** _Salaried_

Our client is seeking a Customer Operations Manager in Austin, TX, to lead North American operations for a growing global organization. This is a direct hire opportunity for a dynamic professional ready to build and lead a unified customer operations function focused on exceptional customer experience, scalability, and operational excellence. Company Profile Our client is a global technology solutions company. Customer Operations Manager Role As the Customer Operations Manager, North America, you will play a strategic leadership role responsible for building and executing unified, scalable customer operations across the region. Youâ??ll lead and develop the Customer Operations team, ensuring seamless end-to-end customer experienceâ??from client onboarding and service delivery to ongoing support. Establish and implement the North American customer operations model and lead a high-performing LCM (Lifecycle Management) team. Oversee client management, service delivery, and customer engagement across all operational functions. Collaborate with global and regional leadership to unify operations, processes, and systems. Drive efficiency and scalability through process improvement, data-driven KPIs, and strategic planning. Recruit, coach, and empower team members to deliver top-tier customer service and continuous improvement. Lead customer experience initiatives and ensure operational compliance with global standards. Monitor performance, identify areas for improvement, and implement actionable solutions to enhance results. Customer Operations Manager Background Profile 10+ years of experience in customer operations or customer service leadership roles Proven track record in leading teams, improving processes, and driving operational success Experience in international or matrix organizations; ability to manage across diverse cultures and regions Demonstrated success implementing scalable systems and service delivery models Strong business acumen, with a focus on results, efficiency, and customer satisfaction Bachelorâ??s degree or equivalent vocational education required. Excellent communication skills Features and Benefits Comprehensive medical, dental, and vision insurance coverage Opportunity to lead a new regional function and make a lasting impact on company growth Collaborative, global team environment with opportunities for cross-functional and international collaboration Strong commitment to employee development, innovation, and leadership empowerment Be part of an organization that values sustainability, customer focus, and operational excellence

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. About Us: 1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our commitment to sustainability, innovative design, and a harmonious connection with nature is unwavering. 1 HOTELS IS... * Natural. Nature guides everything we do. * Modern. Of the time, with an eye on the past and a foot in the future. * Conscious. Mindful of how our hotels are created and how our guests are treated. * Discovery. Explorations of surrounding locales. * Imperfect. Still evolving - we don't have all the answers. * Committed. Bettering ourselves and bettering the industry. 1 Hotels invites guests to live in rhythm with nature-offering spaces that restore, inspire, and come alive from day to night, where sustainability, wellness, and social energy exist in thoughtful balance. Position Overview... The role of Director of People Operations is the key to a high-performance culture that emphasizes our brand mission and point of view, as well as upholds ambitious standards for every team member, sets them up to attain challenging goals and evolves the workforce and culture through ongoing development and ever-evolving needs of the hotel. One more thing: we believe in positive, healthy work environments, no matter what. It'll be your job to foster one that's constantly evolving-improving every employee's work life and giving them a life outside work. Requirements for Success... * Minimum of a bachelor's degree or equivalent in Human Resources or Business. * Experience in luxury hotels as Assistant Director of People operations or Director for a minimum of five years * Experience working with Workday is a plus. * Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement preferred. * Broad knowledge and experience in employment law, compensation, organizational planning, organization development, employee relations, safety, and training and development. * Strong oral and written communication skills. * Strong interpersonal and coaching skills. * Strong organizational skills. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - VIRTUAL - US Texas Division: Solutions Job Posting Title: AVP General Manager Time Type: Full Time POSITION SUMMARY The General Manager of operations is a highly visible leadership role. This individual is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. The General Manager ("GM") will serve as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations. This role is the Champion of overseeing local continuous improvement activities, LEAN practices, supply chain analysis, six sigma initiatives, and ISO activities. The "GM" will also develop marketing plans and assist in growing new business. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. ESSENTIAL DUTIES AND RESPONSIBILITIES * Ensures that systems and procedures are in place for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. * Leads operations to meet prescribes productivity and service goals. Complies with terms outlined in site operating agreement with the client * Sets goals to drive company Continuous Improvement efforts * Works to develop and maintain productive business relations with vendors, suppliers, and all business partners. Ensures the OSHA requirements and all Federal and State Law and compliance are effectively implemented. * Assists in setting standards appropriate to client and scope of work * Develops and manages a system of controls to ensure that service level and operations performance goals are met within prescribed cost, revenue, and profit paraments for operations * Assists in setting standards appropriate to client and scope of work * Partners with senior leadership to develop and recommend annual operating budget * Responsible for the overall safety and security of operation * Develops team to achieve company and client objectives for the operation * Actively supports and practices mentoring, succession planning, and management development activities at the site level * Communicates the mission, vision, and core values to motivate direct reports. Management Information Systems Proactively develops plans and capital request to ensure appropriate level of automation/technology to service the client. Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines. Remains knowledgeable regarding changes in hardware and software technology. Customer Management Acts as site level champion of client relationship management. Assures that client accounts receive the required level of operational and administrative support. Maintains appropriate contact with all functions and respond to requests when required. Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation. Promotes a positive relationship with clients by providing excellent customer service. Marketing & Sales Participates and assists Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and participates in the development of quoting rates. Budgeting / Financials Responsible for development of an annual operating budget. Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Ensure that the budgeting and pricing activities are in compliance with contract guidelines. Responsible for developing and maintaining contract pricing in a multi-client environment. Equipment & Facilities Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and, equipment including material handling equipment (MHE). Ensures team members are properly trained on any MHE. Keeps informed of relevant new technology and make recommendations as applicable. Safety Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. Audits warehouse for compliance with safety, security, and quality principles and rules. Ensures all federal, provincial or other statutory requirements are adhered to within the parameters of Health and Safety. OTHER DUTIES * Work overtime as dictated by business whether mandatory or voluntary * Performs other duties as required SUPERVISORY RESPONSIBILITIES * Manages operations managers SKILLS & ABILITIES Education and/or Experience: * Must have a high school diploma or general education degree (GED). * Bachelor's degree is preferred * 7 years' experience working in a logistics/distribution/relevant environment. * 5 years' experience in a leadership role in logistics/distribution/supply chain environment in operations management capacity * Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate Computer Skills * Proficient in Microsoft Office (Excel, Work, and Power Point) * Demonstrated proficiency in knowledge of applicable WMS systems Language Skills * English (reading, writing, verbal) * Proficiency in business communication at all levels Other * Strong attention to detail accuracy and accomplish job task in a timely manner * Good organizational and personnel skills * Good communication skills, written and oral * Good leadership, supervision, and planning skills * Advance level expertise required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operation budgets * Motivates self and others to accomplish important objectives despite a complex environment and multiple demand, creates a sense of urgency, delegates appropriately. * Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment * The ability to develop effective relationships, provide leadership, and integrate diverse organizations and individuals toward unifying objectives CORE COMPETENCIES Leader of Others ☒ Accountability ☒ Business Acumen ☒ Communication / Building Partnership ☒ Developing Oneself ☒ Developing Others ☒ Drive for Results ☒ Embracing Change ☒ Problem Solving ☒ Empowerment ☒ Leadership Excellence ☒ Leading Change ☒ Problem Solving Independent Contributor ☐ Accountability ☐ Communication / Building Partnership ☐ Customer Orientation ☐ Developing Oneself ☐ Drive for Results ☐ Embracing Change ☐ Problem Solving ☐ Professional Competencies PHYSICAL DEMANDS Occasionally * Handling/Fingering, Sitting Frequently * Bending Constantly * Walking and Standing Ability to Lift/Carry and Push/Pull * 21-50 pounds o Reach above shoulder, reach outward, squat, or kneel. Other Physical Requirements: WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: The Director, Business Unit Compliance Officer for Payment Products reports into the Senior Director, Global Markets and Enterprise Merchant Compliance as part of the Global Compliance organization. This role promotes a strong compliance culture, fulfills second-line defense duties, and advises the Payment Products team. We seek an experienced compliance officer to provide compliance advisory support on new initiatives and oversight of core aspects of our Compliance program such as issues, incidents, and regulatory changes. This role is responsible for helping enable business priorities with sound compliance management practices and processes. Job Description: Essential Responsibilities: * Provide clear focused strategy and business priorities for your organization. * Establish global relationships throughout the organization to ensure excellent information flow and feedback on impacts of process, policy, and product changes. * Liaise with peers in other parts of the organization to align strategy and meet common goals. * lead global programs of work beyond the core functional deliverables to drive process improvement and alignment, employee engagement, and leadership initiatives in global financial crimes and consumer protections and across Risk Management. * Maintain a high level of subject matter expertise to coach, guide and influence other leaders and business managers toward process, policy, product, and organizational changes. * Participate in the design and execution of the strategic direction and execution of the Risk Operations Program * Drive multiple large projects to move the business forward. * Strengthen the overall business governance and operating model for the best-in-class Risk Operations organization Expected Qualifications: * Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience. Preferred Qualification: * Proven track record in driving positive outcomes between compliance and business leaders. * Excellent project management skills, well organized, with the ability to thrive in a fast-paced work environment and manage numerous projects simultaneously under deadline pressure. * A high level of intellectual, professional, and interpersonal agility/flexibility, combined with strong analytical/problem-solving skills. * Strong ability to inspire/foster an inclusive/diverse culture. * Demonstrated ability to build/maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation. * Ability to communicate complex matters in a simple and clear manner. * Experience in partnering with senior business stakeholders, particularly in the context of a rapidly evolving environment. * Excellent ability to analyze risks in complex business processes and recommend controls to mitigate those risks. Subsidiary: PayPal Travel Percent: 0 * PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit ******************************* The US national annual pay range for this role is $123,500 to $212,850 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit ************************************ For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you. We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit ******************************* Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ****************************************. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Director, Operations Excellence, based in Austin, TX We're looking for a Director of Operations Excellence to build and lead a new centralized organization that drives operational maturity, reliability, and efficiency across Realtor.com's 600+ developer engineering organization. This role will establish and scale our Operations Excellence function, bringing together Platform Reliability Engineering, Quality Engineering Operations, Financial Operations, and Release & Change Operations into a unified, strategic capability. You will be responsible for defining the vision, strategy, and execution roadmap for operational excellence at scale. This includes building high-performing teams, establishing operational frameworks and standards, driving adoption of operational best practices, and delivering measurable improvements in site reliability, product quality, cost efficiency, and release velocity. You'll partner closely with engineering leadership, product teams, and platform engineering to elevate operational maturity across the entire technology organization. This is a unique opportunity to build something from the ground up - shaping culture, processes, and systems while strategically integrating existing talent from across Realtor.com into a cohesive, high-impact organization. What You'll Do Organization Building & Leadership * Build and lead the Operations Excellence organization, scaling teams across Platform Reliability Engineering, Quality Engineering Operations, Financial Operations, and Release & Change Operations * Recruit, develop, and retain top engineering and operations talent while fostering a culture of accountability, continuous improvement, and operational discipline * Establish team structures, roles, and responsibilities that balance centralized expertise with embedded support models * Integrate existing Realtor.com employees strategically into the new organization, leveraging institutional knowledge while establishing new operational standards * Create career development frameworks and technical growth paths for operational excellence team members * Drive cultural transformation around operational excellence, making reliability, quality, and efficiency core engineering values Strategy & Vision * Define and communicate the long-term vision and strategy for operational excellence across reliability, quality, cost optimization, and release management * Establish operational excellence frameworks aligned with industry best practices including SRE principles, DORA metrics, FinOps methodologies, and quality engineering standards * Set strategic priorities and investment roadmaps across all operational excellence domains * Partner with executive leadership to align operational excellence initiatives with business objectives and technology strategy * Drive the integration of AI-augmented operational tools and developer productivity enhancements into operational workflows * Influence engineering and product roadmaps to prioritize operational health, reliability improvements, and technical debt reduction Operational Execution & Delivery * Own operational KPIs and SLAs across site reliability, quality metrics, cloud cost efficiency, and release management performance * Drive measurable improvements in MTTR, change failure rates, incident reduction, deployment frequency, and cost optimization targets * Establish governance models and operational review cadences with engineering leadership to maintain visibility and accountability * Build and maintain operational dashboards, scorecards, and reporting systems that provide real-time visibility into operational health * Lead incident response coordination, blameless postmortems, and systemic reliability improvement initiatives * Oversee implementation of operational tooling ecosystems including monitoring platforms, quality tools, cost management systems, and CI/CD pipelines * Champion chaos engineering, resilience testing, and proactive operational readiness practices Cross-Functional Partnership & Influence * Partner with Platform Engineering, Infrastructure, Security, and product teams to embed operational excellence practices into development workflows * Collaborate with engineering leadership to drive adoption of paved path platforms, standardized tooling, and operational best practices * Serve as the voice of operational excellence in technology leadership forums, advocating for operational investments and architectural improvements * Build strong relationships with product portfolio leaders to understand domain-specific operational challenges and tailor support accordingly * Work closely with Developer Productivity and AI Initiatives teams to integrate operational excellence with broader engineering productivity goals * Engage with vendor partners and industry peers to stay current on operational excellence trends and emerging practices Financial & Resource Management * Own budget planning and resource allocation across the Operations Excellence organization * Build business cases and secure funding for operational excellence initiatives, tooling investments, and headcount growth * Drive cloud cost optimization initiatives, working with FinOps team to reduce AWS spend while maintaining reliability and performance * Demonstrate ROI on operational excellence investments through metrics on incident reduction, deployment velocity, quality improvements, and cost savings * Manage vendor relationships and contract negotiations for operational tooling and services How We Work We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our office in Austin, TX, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. Who You Are You're a proven engineering leader who knows how to build organizations from the ground up while driving operational transformation at scale. You understand that operational excellence isn't just about tooling-it's about culture, discipline, and making the right things easy to do. You've led teams through the journey from fragmented operational practices to mature, centralized capabilities. You're someone who: * Builds high-trust, high-performance teams that deliver both strategic vision and tactical execution * Balances technical depth with executive presence, able to debug production incidents and present to C-suite leadership * Drives change through influence and partnership, not mandates, earning credibility through demonstrated value * Understands the interconnections between reliability, quality, cost, and velocity-and knows how to optimize across all dimensions * Thrives in ambiguity and can establish structure, process, and accountability where none exists * Champions operational discipline while remaining pragmatic about tradeoffs and business priorities What You'll Bring * 10+ years in engineering, operations, or platform leadership roles with significant experience in operational excellence domains * 5+ years leading engineering teams, with proven ability to build, scale, and develop high-performing organizations * Bachelor's degree in Computer Science, Engineering, or equivalent experience * Deep expertise across multiple operational excellence domains: Site Reliability Engineering, Quality Engineering, FinOps/cost optimization, and/or Release Management * Strong understanding of AI-enhanced operational and development tools and their strategic application * Demonstrated success establishing operational excellence frameworks, KPIs, and governance models at scale * Experience with modern operational tooling ecosystems including monitoring and observability platforms (NewRelic, Datadog, Splunk), quality tools (SonarQube, test automation), cost management tools (AWS Cost Explorer, FinOps platforms), and CI/CD systems * Track record driving measurable improvements in DORA metrics, MTTR, incident reduction, deployment frequency, and operational costs * Proven ability to influence without authority and drive organizational change across engineering teams * Strong business acumen with experience building budgets, business cases, and ROI models for operational investments * Excellent communication and executive presence, with ability to translate operational complexity into business impact Bonus Points * Experience building or scaling centralized operational excellence, SRE, or platform engineering organizations from the ground up * Background in both product engineering and operational roles, bringing empathy for developer experience * Deep expertise in cloud architecture and AWS operational best practices * Experience with large-scale incident management, crisis response, and operational resilience programs * Knowledge of chaos engineering frameworks and resilience testing methodologies * Familiarity with developer productivity measurement and engineering effectiveness frameworks * Technical certifications in SRE, cloud architecture, or operational excellence domains * Experience working in high-growth technology companies or digital marketplace platforms * Track record publishing thought leadership on operational excellence, SRE practices, or engineering effectiveness Do the best work of your life at Realtor.com Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. At Realtor.com, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow. Diversity is important to us, therefore, Realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem- accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry's largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we're always looking to identify talented individuals to join our team. We're seeking a strategic and hands-on Director of Marketing Operations to lead the transformation of our marketing infrastructure. This role is ideal for a seasoned operations leader who thrives in a fast-paced B2B SaaS environment, has a passion for data-driven decision-making, and knows how to build and scale high-performing teams and systems. You'll be instrumental in operationalizing our account-based strategy, streamlining campaign operations, and building a best-in-class reporting and analytics framework. You'll partner closely with internal stakeholders and agency partners to drive pipeline growth and marketing efficiency. HOW WE'LL BE WINNING TOGETHER DAY TO DAY: Lead and scale the Marketing Operations function, managing a team and agency partners to support campaign execution, technology, and analytics. Drive the transition from a lead-based to an account-based marketing (ABM) model, leveraging platforms like 6sense to increase pipeline and engagement. Build and optimize marketing performance dashboards, KPIs, and attribution models to provide actionable insights to executive stakeholders. Streamline campaign operations by implementing scalable processes, documentation, compliance, and governance across tools and teams. Own and optimize our marketing tech stack, including Marketo (certification preferred), Salesforce , 6sense, RingLead, Chili Piper, and Drift. Develop and enforce data hygiene and lead/contact routing best practices to ensure clean, actionable data across systems. Collaborate cross-functionally with Sales, RevOps, Product Marketing, Finance, and more to align on goals, processes, and reporting. Present confidently to executive audiences, translating complex data into clear, strategic recommendations. WE SHOULD TALK IF THIS SOUNDS LIKE YOU: 8+ years of experience in B2B SaaS marketing operations, with at least 3 years in a leadership role. Proven success in building and scaling marketing operations functions in high-growth environments. Deep expertise in Marketo (certification strongly preferred), Salesforce administration, and ABM platforms like 6sense. Experience leading the shift from lead-based to account-based marketing models. Strong analytical mindset with a track record of building robust reporting frameworks and dashboards. Experience managing internal teams and external agencies to deliver high-impact results. Familiarity with RingLead, Chili Piper, and Drift is a plus. Excellent communication and presentation skills, with the ability to influence at all levels of the organization. A builder's mindset-strategic, hands-on, and always looking for ways to improve and scale. Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. This position is Bonus Eligible. For full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement. Budgeted Salary Range is:$150,000-$180,000 USD Diversity, Equity & Inclusion To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it's how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! All are welcome here and we invite you to join our team if you are ready to help us continue that growth! GDPR/CCPA Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request. Syndigo Job Applicant Privacy Notice At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.

We are seeking an operationally strong, metrics-driven Director of Warehousing & Logistics to lead end-to-end finished goods shipments from our manufacturing facility to our primary warehouse/distribution centers, and to govern all warehousing and distribution center performance. The ideal candidate is both strategic and hands-on, accountable for optimizing P&L impacts, maintaining high quality of outbound loads, minimizing penalties or fines, ensuring reliable material flow, and driving continuous improvement across both plant and warehouse operations. This role will oversee a team including warehouse site managers and plant-level materials managers to maintain closed-loop supply and logistics efficiency, cost control, and world-class customer fulfillment. Key Duties & Responsibilities: Oversee finished goods shipments from Georgetown plant to main warehouses / distribution centers; ensure timeliness, load quality, and compliance with customer requirements and internal standards. Monitor, analyze, and report on all key shipping and warehouse/distribution center KPIs, such as: • On-time shipments • Load accuracy & quality (damage, packaging, palletization) • Shipment cost per unit / lane • Labor productivity & cost • Inventory accuracy and turns • Warehouse space utilization • Returns and chargebacks/fines associated with logistics issues Ensure inbound and outbound material flows are efficient, properly sequenced, and correctly handled: raw materials arriving, staging in plant, finished goods leaving, etc. Coordinate with plant operations and external carriers. Manage warehouse/distribution center operations (site managers) and plant materials functions to guarantee closed-loop visibility-i.e. that inputs (materials, components) are aligned with production schedules, and finished outputs are properly managed. Develop, maintain, and improve standard operating procedures (SOPs) for shipping, receiving, warehousing, load building, packaging, handling, and freight management to ensure consistency, safety, quality, and compliance. Lead continuous improvement initiatives aimed at reducing cost, improving transit performance, minimizing fines/penalties, increasing efficiency, and enhancing customer satisfaction. Oversee budgetary and P&L responsibilities for warehousing and logistics: labor, transportation, damage claims, packaging, and other logistics-related expenses. Identify cost-saving opportunities without sacrificing quality or delivery performance. Coordinate with Procurement, Quality, Engineering, Customer Service, and Plant Operations to ensure material shortages or misalignments are proactively addressed, and logistics feedback is incorporated into planning. Ensure compliance with regulatory, safety, and customer contract requirements. Mitigate risk associated with material handling, freight claims, damaged goods, etc. Build, mentor, and manage a high performing team: warehouse site managers, materials managers, and other logistics staff. Foster culture of accountability, continuous learning, and operational excellence. Qualifications: Bachelor's degree in Supply Chain Management, Logistics, Business, Industrial Engineering, or related field. Master's preferred but not required. 10+ years of progressively responsible experience in warehousing, distribution, logistics or manufacturing environment, with at least 5 years in senior leadership (manager/director) overseeing multi-site warehouse or distribution operations. Proven track record of owning P&L for warehousing/logistics, controlling costs, reducing waste/fines, and improving key shipping and warehouse metrics. Deep experience with outbound shipment operations: load building, packaging, freight management, carrier oversight, as well as inbound materials flow. Strong data and systems competence: familiarity with ERP, WMS/TMS, logistics reporting systems; ability to define, track and act on KPIs; experience using data to drive decisions. Strong leadership and interpersonal skills: ability to lead cross-functional teams, influence without direct authority, drive alignment between plant operations and warehousing, manage change. Excellent organizational, communication, and problem-solving abilities, with capacity to deal with complexity, tight timelines, and shifting priorities. Experience negotiating with carriers/vendors, managing freight contracts, and handling logistics claims/fines. Commitment to safety, quality, continuous improvement; experience with Lean, Six Sigma or similar process improvement methodologies is a plus. Willingness to travel as needed (e.g. to warehouses / DCs, carriers, vendor locations) and to spend time in plant and warehouse environments. What Success Looks Like in 12 Months: Measurable improvement in on-time outbound shipments and reduction in shipment-related fines or damage claims. Enhanced load quality / packaging consistency; error rates reduced. Improved warehouse cost per unit shipped and labor productivity metrics. Tight alignment between material inputs into plant and finished outputs shipped; minimal stockouts or material delays disrupting production. Robust set of operational KPIs being tracked, with dashboards & reporting visible to senior leadership; process improvements initiated and implemented. Development of high performing management team at warehouse & materials functions; SOPs standardized; culture of accountability and continuous improvement. Reporting & Organizational Structure: Reports to: General Manager Direct reports: Warehouse Site Managers Why Georgetown, TX Makes This Role Exciting: Opportunity to shape and scale logistics and warehousing operations in a growing manufacturing site. Make an outsized impact on customer satisfaction, cost control, and competitive differentiation through strong execution. Work with cross-functional leaders in operations, engineering, quality, and supply chain, to optimize the full supply chain end-to-end. Salary Description $150,000

Job DescriptionDescription: We are seeking an operationally strong, metrics-driven Director of Warehousing & Logistics to lead end-to-end finished goods shipments from our manufacturing facility to our primary warehouse/distribution centers, and to govern all warehousing and distribution center performance. The ideal candidate is both strategic and hands-on, accountable for optimizing P&L impacts, maintaining high quality of outbound loads, minimizing penalties or fines, ensuring reliable material flow, and driving continuous improvement across both plant and warehouse operations. This role will oversee a team including warehouse site managers and plant-level materials managers to maintain closed-loop supply and logistics efficiency, cost control, and world-class customer fulfillment. Key Duties & Responsibilities: Oversee finished goods shipments from Georgetown plant to main warehouses / distribution centers; ensure timeliness, load quality, and compliance with customer requirements and internal standards. Monitor, analyze, and report on all key shipping and warehouse/distribution center KPIs, such as: • On-time shipments • Load accuracy & quality (damage, packaging, palletization) • Shipment cost per unit / lane • Labor productivity & cost • Inventory accuracy and turns • Warehouse space utilization • Returns and chargebacks/fines associated with logistics issues Ensure inbound and outbound material flows are efficient, properly sequenced, and correctly handled: raw materials arriving, staging in plant, finished goods leaving, etc. Coordinate with plant operations and external carriers. Manage warehouse/distribution center operations (site managers) and plant materials functions to guarantee closed-loop visibility-i.e. that inputs (materials, components) are aligned with production schedules, and finished outputs are properly managed. Develop, maintain, and improve standard operating procedures (SOPs) for shipping, receiving, warehousing, load building, packaging, handling, and freight management to ensure consistency, safety, quality, and compliance. Lead continuous improvement initiatives aimed at reducing cost, improving transit performance, minimizing fines/penalties, increasing efficiency, and enhancing customer satisfaction. Oversee budgetary and P&L responsibilities for warehousing and logistics: labor, transportation, damage claims, packaging, and other logistics-related expenses. Identify cost-saving opportunities without sacrificing quality or delivery performance. Coordinate with Procurement, Quality, Engineering, Customer Service, and Plant Operations to ensure material shortages or misalignments are proactively addressed, and logistics feedback is incorporated into planning. Ensure compliance with regulatory, safety, and customer contract requirements. Mitigate risk associated with material handling, freight claims, damaged goods, etc. Build, mentor, and manage a high performing team: warehouse site managers, materials managers, and other logistics staff. Foster culture of accountability, continuous learning, and operational excellence. Qualifications: Bachelor's degree in Supply Chain Management, Logistics, Business, Industrial Engineering, or related field. Master's preferred but not required. 10+ years of progressively responsible experience in warehousing, distribution, logistics or manufacturing environment, with at least 5 years in senior leadership (manager/director) overseeing multi-site warehouse or distribution operations. Proven track record of owning P&L for warehousing/logistics, controlling costs, reducing waste/fines, and improving key shipping and warehouse metrics. Deep experience with outbound shipment operations: load building, packaging, freight management, carrier oversight, as well as inbound materials flow. Strong data and systems competence: familiarity with ERP, WMS/TMS, logistics reporting systems; ability to define, track and act on KPIs; experience using data to drive decisions. Strong leadership and interpersonal skills: ability to lead cross-functional teams, influence without direct authority, drive alignment between plant operations and warehousing, manage change. Excellent organizational, communication, and problem-solving abilities, with capacity to deal with complexity, tight timelines, and shifting priorities. Experience negotiating with carriers/vendors, managing freight contracts, and handling logistics claims/fines. Commitment to safety, quality, continuous improvement; experience with Lean, Six Sigma or similar process improvement methodologies is a plus. Willingness to travel as needed (e.g. to warehouses / DCs, carriers, vendor locations) and to spend time in plant and warehouse environments. What Success Looks Like in 12 Months: Measurable improvement in on-time outbound shipments and reduction in shipment-related fines or damage claims. Enhanced load quality / packaging consistency; error rates reduced. Improved warehouse cost per unit shipped and labor productivity metrics. Tight alignment between material inputs into plant and finished outputs shipped; minimal stockouts or material delays disrupting production. Robust set of operational KPIs being tracked, with dashboards & reporting visible to senior leadership; process improvements initiated and implemented. Development of high performing management team at warehouse & materials functions; SOPs standardized; culture of accountability and continuous improvement. Reporting & Organizational Structure: Reports to: General Manager Direct reports: Warehouse Site Managers Why Georgetown, TX Makes This Role Exciting: Opportunity to shape and scale logistics and warehousing operations in a growing manufacturing site. Make an outsized impact on customer satisfaction, cost control, and competitive differentiation through strong execution. Work with cross-functional leaders in operations, engineering, quality, and supply chain, to optimize the full supply chain end-to-end. Requirements:

At Nox Group, we are dedicated to humanizing construction! Our enterprise owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels. Our teammates, partners, and customers can expect that we genuinely care to serve them and look out for their best interests. As one of the fastest-growing industrial construction enterprises in the US and an industry leader in data centers, manufacturing, semiconductor, and water/wastewater treatment facilities, we continually look for people who are excited about personal growth and can contribute to our mission of being empowered thought leaders boldly changing the construction industry. The Director of Field Operations is responsible for overseeing and managing the field operations of their assigned areas of responsibility. This role ensures that program resource projections are accurate, safety standards are upheld, and project-level responsibilities are met. The Director will work closely with various departments to support the implementation and development of processes, manage technology and applications, and maintain strong relationships with customers. Responsibilities Ensure admin resource projections are accurate and maintained by program teams, driving towards established ratios. Ensure project teams are projecting labor needs from the most current contracted schedule, ensuring labor projections are broken down into duration, activity, and area prior to being submitted for the monthly WIP. Work with other peers across the organization to ensure project teams are allocating resources aligned with the established ratios for the following roles: General Superintendents, Project Superintendents, Field Superintendents, Project Manager, Project Engineers, Safety Manager, Safety Coordinator, Quality Inspector, Field Engineer, and Quality Managers. Provide consistent feedback to workforce development to ensure our training programs are best in class and meet the needs of our evolving workforce and projects. Work closely with the VP of Field Operations to understand the status of each program from a ramp-up/ramp-down standpoint and strategize the execution to effectively move workforce and resources. Drive our culture of safety by supporting the program teams and ensuring all leaders lead with a safety mindset. Communicate program needs and concerns to Safety Directors, escalating to the head of HSE and Field Operations as necessary. Ensure program teams are continuously planning upcoming work and that plans are vetted for feasibility, paying close attention to high-risk activity planning. Ensure the Operations team is effectively leading and supporting other departments: Safety, Quality, WFD, Scheduling, and HR. Partner with clients to establish strong and high-quality relationships. Support the implementation and development of processes related to operations and field operations. Manage and ensure program teams are utilizing Nox Group-provided technology, applications, and processes to the current standard. Communicate any exceptions or variation requests needed to Operations, providing formal feedback and suggestions on processes, technology, and application optimization as needed. Set and maintain expectations of field leadership regarding safety, quality, mentorship, and building strong relationships with supporting departments while setting cross-department relationship standards. Qualifications Ability to walk job sites as needed for extended periods of time. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Safety Level This is a safety sensitive position, and all applicable policies including drug test and background check will apply. The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to: Potentially lift up to 50 pounds Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing Potentially operate a motor vehicle, crane, tractor, etc. We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance with the Americans with Disability Act (ADA) It has been and continues to be the long-standing policy of any Nox Group operating company to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. In addition to federal law requirements, Nox Group and all of its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job DescriptionDescription: At California Connect, we don't just provide communication equipment - we remove barriers and empower people with disabilities to live more connected, independent lives. Every day, our work ensures that someone can make a doctor's appointment, advocate for themselves, connect with loved ones, or simply be heard. As the Field Operations Director, you will lead a team that delivers life-changing access to communication across the state, at no charge to Californians with disabilities. This isn't just operations - it's impact. It's equity. Its purpose. And your leadership will determine how many lives we reach next. The Field Operations Director (“Director”) oversees the management and effectiveness of California Connect Field Operations staff and ensures that best-in-class service is provided for all stakeholders. The Director is responsible for all field operations management activities. The Field Operations Director reports to the Field Operations Program Director and will interface with the California Connect Vendor Partners, Community and Service Partners, as appropriate. The Director's key goals include ensuring that the organization provides high-quality services, improving performance and efficiency, and adopting new, proven technologies. The leader in this role actively contributes to the overall company's operational targets and daily business decisions. This position requires residency in the state of California-relocation assistance is not available for this role. Essential Functions Oversee all field operations services and report out on progress, issues, and areas for improvement Manage supervisors of staff assigned to perform the field operations activities, including in-person and virtual support, customer assessment, delivery and setup of equipment, troubleshooting, training, and return processing Provide coaching, training, and support for supervision team to effectively supervise over 45 staff in locations throughout California. Coordinate and plan logistics for community engagement events at Service Centers involving resources within and outside of regional locations. Support the Administrative and Operations Director in contracting and managing Service Providers Meet all Field Operations requirements, including performance and Service Level Agreements (SLAs) Enter, track, and report on all Field Operations activity through a customer and inventory tracking system Develop and deploy all strategic and tactical plans that apply to the performance of California Connect services, serving as a subject matter expert and brand ambassador Lead coordination and integration of efforts among operations, workforce management, customer experience and training, and technology divisions to produce smoother workflow and more cost-effective business processes Forecast potential challenges and opportunities using current and projected data to make business decisions supporting the growth and scaling of business operations to improve program functionality Consult with the Field Operations Program Director to optimize workforce management efficiencies, ensuring California Connect services are staffed to meet client agreements Coordinate with internal stakeholders to train and equip staff with the tools and skills necessary to deliver top-of-the-line service to California Connect customers Communicate new directives, policies, or procedures to supervisors and managers Oversee departmental revenue goals: With the Field Operations Program Director, manage expenses to stay within operating budgetary allowances, and review monthly financial results to ensure they accurately reflect the current performance output Provide ad-hoc support to the Field Operations Program Director, Division Vice-President and President through regular communication and support of extemporaneous assignments on an as-needed basis Coordinate with People and Culture and managers to foster a positive and engaging culture for California Connect employees Collaborate with other departments to plan launches, events, marketing, and other projects as needed Other duties as assigned. Knowledge, Skills, and Abilities To perform the essential functions of this position successfully, an individual should demonstrate the following competencies: Proficient in operations management and contract management practices and principles Ability to build and maintain working relationships with many different cross-functional teams Excellent communication skills, ability to be concise, and strong instincts on how to communicate most effectively with partners/requestors, such as when to reach out by email vs by phone Strong balance of leadership, business acumen and technical skills Easily adaptable to a rapidly changing, fast-paced environment and highly responsive to client and consumer issues, concerns and, demands Working knowledge supporting systems, tools and methods utilized by contact centers Demonstrates effective problem-solving skills Proven ability to manage multiple priorities from inception to completion Working knowledge of Microsoft Office products (Outlook, Excel, PowerPoint, Word, etc.) Ability to build and supervise high-performance, hybrid work teams Requirements: Qualifications Bachelor's degree in business or related field from an accredited college or university; or equivalent professional experience A minimum of three (3) years of experience within the past ten (10) years, working on a large Statewide program with delivery throughout the state. A minimum of five (5) years of experience in a Field Operations position within the past (10) years being directly responsible for all field operations activities. A minimum of five (5) years of experience within the past ten (10) years, supervising teams of 25 people or greater on projects that involved Statewide programs. A minimum of three (3) years of experience within the past ten (10) years working with an Enterprise Resource Planning (ERP) system (e.g., Oracle NetSuite, Microsoft Dynamics, Salesforce, etc.) Ability to work flexible hours, including some nights and weekends Experience leading a highly efficient operational or customer service team Ability to communicate effectively using American Sign Language (Preferred) Work Environment / Physical Requirements This position is largely self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in both a virtual office environment and in-person locations throughout the state, utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders, and communicate via phone, videophone, or text messaging. The employee may be required to occasionally lift and/or move up to 20 pounds. The position may require travel up to 40%.