Team Lead, Market Operations
Operations manager job in South Windsor, CT
At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.
For more information on Carvana and our mission, sneak a peek at our company introduction video .
About the team and position
Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.
The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities.
What you'll be Doing
Be a continuous positive force within the market and create strong morale and spirit throughout the team.
Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.
Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
Generate and monitor regular reports like a boss and presenting to upper management ... also like a boss.
Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
Actively look for ways to improve the overall customer and Advocate team experience.
Address and effectively manage complex and sensitive customer-facing issues.
What you should have
5+ years work experience in a customer facing team environment
3+ years of management experience
Proven history of developing and coaching employees
Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
Excellent interpersonal and leadership skills
Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience
Willingness to work on weekends
Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves
It would be great if you also had
Bachelor's Degree
Experience with Salesforce or Tableau
An analytical mind
Experience handling logistics
What we'll offer in return
Full-Time Salary Position
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skillset and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
A seat in one of the fastest-growing companies in the country
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
Must be able to read, write, speak, and understand English.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
Frequent driving requires excellent visual activity and manual dexterity.
Requires to work in outdoor weather conditions.
Must be able to stay in stationary potions for extended periods of time (when driving) up to 3 hours at a time.
Frequently communicates with customers and must be able to exchange accurate information.
Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
KFC General Manager - Referral Bonus $100
Operations manager job in New London, CT
Restaurant General Manager
At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter; when we serve them with southern hospitality, we make our customers' day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends.
If you're already a successful manager, you need to check out our Restaurant General Manager position. As a Restaurant General Manager, you have the keys to a $1 million+ business (literally!). And when you grow your team and the business by making our customers' day, you get rewarded in a big way.
The good news is that your training will teach you everything you need to know to succeed on the job.
But there are a few skills you should have from the get-go:
A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team.
You want to make your customer's day, and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile.
We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational, and fun.
You set high standards for yourself and for the team.
You're up for a challenge. You love the excitement of the restaurant business and know every day is different.
And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes), and
a true desire to learn and grow.
This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment-related matters.
Director of Operations
Operations manager job in North Haven, CT
An opportunity to step into & shape the operations for a growing family-owned Dealership in New England. The business represents a premium brand and offers both Material Handling Equipment & Construction Equipment. In this role, you would be the most senior operations leader in the business, with a short runway to a VP title.
This is a consolidation effort, so two roles are becoming one more senior position. You are the right-hand person to the President & Owner of the organization, who is primarily commercially focused.
In this role you will:
Create the new reporting structure & operations structure for the organization. Allowing you to hire Middle-Managers to effectively manage your direct reports. (org chart available following screening).
Oversee service, parts & rental within the business.
Hire & retain technicians.
Play a key role in strategic planning for future business growth.
Mould the culture of the organization to position the business for continued growth.
Continue the process of profesisionalizaiton throughout the business.
Experience required:
High level operations management experience within an Equipment Dealership.
Experience in change-management.
Strong understanding of the most productive structure to order operations.
Capable of operating in a family-owned business environment.
Equipment Dealership experience, in a management role, is a requirement.
If you think this opportunity would be the right fit for your background & as an opportunity, has you interested. Please apply below.
Desired Skills and Experience
Operations, Management, Lean, Service, Product Support, Training.
Operating Director
Operations manager job in Waterbury, CT
Role: Operating Director
We are looking for someone who:
● Wants to leave behind the typical structured, 8-5 desk job
● Is willing to bet on themselves and be financially rewarded for it
● Enjoys problem solving within a fast-paced environment
● Wants an autonomous position with support as needed
● Has grit, resilience, and loves a challenge
Company Overview:
Cornerstone Caregiving is the largest privately owned in-home care company, growing to over
300 offices across 42 states in under 5 years. With a focus on giving our seniors the option to age
in place, we are expanding our presence across the country and are seeking out an elite leader to
spearhead the growth of this branch.
Responsibilities:
As the director, you will independently manage and lead this branch, along with unparalleled and
ongoing corporate training and support.
Business Development: Develop and execute a marketing plan to establish Cornerstone
as the preferred in-home care provider.
Referral building: Cultivate and manage relationships with referral partners (hospitals,
hospices, senior living, etc.).
Staffing and Scheduling: Hiring and onboarding new team members and ensuring all
shifts are properly staffed. Monitor on-call responsibilities as calls come from clients,
caregivers and partners.
In-home Assessments: Build strong client relationships, conduct intakes, and ensure
client satisfaction.
Financial Management: Oversee office budget that is reflected in profit and loss
statements.
Cultivating Culture: Creating the workplace of choice for your territory. Set your own
standard through incentivizing, motivating, setting the tone of your team morale.
Preferred Qualifications:
● A proven leader with previous experience managing a team
● Success with meeting sales and business development goals
● Ability to work autonomously in a fast-paced environment
● Entrepreneurial mindset
● Experience with direct recruitment, hiring and oversight of staff
● Strong interpersonal and communication skills
Benefits:
● Base salary with 20% quarterly cash profit share
● Paid health, dental, and vision insurance
● Company provided car with paid gas
● Cell phone stipend
● Unlimited PTO with corporate approval
● Initial and ongoing training and professional development opportunities
● We are the best...
BA/Operations Manager
Operations manager job in Hartford, CT
Job Title: BA/Operations Manager
Onsite Requirements:
SharePoint/.Net
Jira or comparable defect management tools
Stakeholder management skills
Job Description:
The Business Analyst / Operations Manager (BA/Ops Manager) will support migration readiness and operational stability for business-critical applications moving from SharePoint to a custom .NET platform.
This role ensures continuity of service, oversees maintenance, coordinates testing, manages issue resolution, and leads communication between technical teams, business stakeholders, and the migration program.
The position plays a key role in ensuring readiness validation and successful transition of reporting and operational processes.
Key Responsibilities:
Project Coordination & Oversight
Oversee schedule, activities, and status reporting for readiness and maintenance workstreams.
Serve as primary liaison between the migration team, developers, administrators, and business units.
Maintain clear communication of timelines, risks, blockers, and progress.
Migration Readiness & Assessment
Conduct and document readiness assessments for each application, including data quality, system dependencies, and process fit for migration.
Develop and maintain the Migration Readiness Assessment Report.
Operations & Maintenance
Manage day-to-day operations of existing SharePoint applications.
Perform configuration updates and ensure uninterrupted business operations until final migration.
Ensure timely remediation of issues through defect management tools (EQSL, Jira).
Testing & Validation
Coordinate development of test plans, test cases, and validation procedures.
Facilitate pre-migration and post-migration testing activities, documenting outcomes and defects.
Support user acceptance testing (UAT).
Stakeholder Engagement
Work closely with business partners to validate requirements, readiness criteria, and reporting needs.
Facilitate workshops, walkthroughs, and milestone reviews.
Reporting & Documentation
Maintain quarterly maintenance logs, defect logs, and testing documentation.
Contribute to the Final Readiness Package and handoff documentation.
Qualifications:
5+ years of experience as a Business Analyst, Operations Manager, or similar role.
Experience supporting migration or system modernization projects (SharePoint, .NET preferred).
Strong understanding of testing processes, documentation, and operational support.
Familiarity with EQSL, Jira, or comparable defect management tools.
Excellent communication, organizational, and stakeholder-management skills.
Ability to coordinate cross-functional teams under tight timelines.
**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**
Associate Manager, Clinical Operations
Operations manager job in Norwalk, CT
The Multiple Myeloma Research Foundation (MMRF) is the largest nonprofit organization in the world solely focused on accelerating a cure for each and every multiple myeloma patient. We drive the development and delivery of next-generation therapies, leverage data to identify optimal and more personalized treatment approaches and empower myeloma patients and the broader community with information and resources to extend their lives. Central to our mission is our commitment to advancing health equity so that all myeloma patients can benefit from the scientific and clinical advances we pursue. Since our inception, the MMRF has committed over $600 million for research, opened nearly 100 clinical trials, and helped bring 15+ FDA-approved therapies to market, which have tripled the life expectancy of myeloma patients. To learn more, visit ****************
MMRF CORE VALUES:
At the MMRF our core values define both who we are and how we work together as an organization. We believe in investing in our team and building a culture that will help us pursue our highest-level mission to accelerate a cure for each and every multiple myeloma patient. Our five core values are expressed below:
Prioritize Patients - Patients are at the center of everything we do. Every decision we make is grounded in the needs and best interests of the patients we serve.
Drive Innovation - We are committed to pursuing big, bold ideas. Taking risks, trying new approaches, and challenging the status quo are necessary to speed new discoveries.
Deliver Solutions - Taking on complicated challenges is what sets us apart. To deliver results, we must be decisive, take action, and act with urgency on behalf of the myeloma community.
Do It Together - We know that together, we are stronger. We work cross-functionally with the entire community to achieve our mission and are invested in the success of others.
Build Trust - We build trust-based relationships. We advocate for each and every myeloma patient by committing to diversity, equity, and inclusion and treating others with respect.
POSITION OVERVIEW:
Reporting into the Senior Study Manager, the Associate Manager, Clinical Operations, is responsible for providing operational management support in the conduct of MMRF clinical trials and translational research studies.
Essential Functions:
Provides clinical operations support for the MMRC Horizon adaptive platform trials including communications with MMRC sites, CROs, trial vendors, pharma partners and other duties as assigned.
Under the direction of the Senior Study Manager, manages the development of trial documents, review of study materials, and facilitation of document review
Follows up with sites regarding clinical data issues, ensuring data is entered in a timely fashion
Prepares, submits and maintains study documents to the IRB
Provides support to management in the development of FDA communications and submissions
Establishes, updates, tracks, and maintains study-specific trial management tools/systems, and status reports as required
Facilitate with drug depot, ensure appropriate inventory is available throughout the trial, liaise between drug depot and CRO
Provides support for safety report review, submission preparation and documentation, communicating with medical and other stakeholders to ensure timely review and follow up
Work with vendors to ensure study systems are functioning per protocol and sponsor requirements
Collects, aggregates, and reports on MMRC study data
Develops PPT presentations and other documents as directed
Communicates effectively with team members and management relaying protocol/study related issues and proposed solutions
Assists with review of clinical study reports
Follows internal electronic filing guidelines and maintains accurate study files
Performs other duties as assigned by management
Qualifications:
Bachelor's Degree required
Minimum of 5 years of oncology clinical trials coordination or management required.
Working knowledge and comfort with MS Office suite (PPT, Word, Excel, Outlook, TEAMS)
Excellent communication skills (verbal and written)
Problem-solving and attention to detail for the ability to deliver on specific study activities
Friendly, flexible, adaptable, and eager to learn new skills, collaborate, and work closely with team members and leadership
Working knowledge of clinical trial regulations (FDA, OHRP) and ICH GCP guidelines.
10% domestic travel required
EEO STATEMENT:
The Multiple Myeloma Research Foundation (MMRF) is an equal opportunity employer and does not discriminate against any candidate based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military and veteran status, sexual orientation, or any other factor protected by federal, state, or local law.
The MMRF does not sponsor/facilitate any type of work authorization for this role. All applicants must currently have original valid unrestricted authorization to accept new employment in any role in the U.S. with any employer. There is also no future employer-provided sponsorship for this role to obtain or extend authorization to work in the U.S.
Legal Operations Manager (USA)
Operations manager job in Stamford, CT
Trexquant is a growing systematic fund manager with a core team of highly accomplished technologists. We apply a wide variety of statistical and machine learning techniques to build investment portfolios and trade our client assets in global equity and futures markets. We are hiring a Contract Manager based in Stamford, CT to manage data and technology procurement contracts. This position will sit in the Company's Legal and Compliance team.
We are seeking a Legal Operations Manager to join our growing legal and compliance functions. This role is ideal for someone who enjoys building scalable, tech-enabled legal processes and managing the operational backbone of a high-performing legal team.
You will implement and maintain contract management systems, automate workflows, ensure compliance and recordkeeping, support regulatory filings, and manage the intake and tracking of legal requests. You will also handle less complex contract negotiations using established form agreements and playbooks.
Responsibilities:
Contract Management & Automation
Administer and optimize Trexquant's contract lifecycle by using contract management tools (e.g., Ironclad, Conga).
Manage legal document execution and storage processes.
Track contract renewals and compliance obligations.
Technology Enabled Process and Workflow Design
Build and maintain Jira or other solution based workflows for legal request intake, approvals, and reporting.
Proactively identify opportunities to automate and streamline legal and compliance processes.
Develop workflow descriptions and provide training to improve operational efficiency across the firm.
Contract Negotiation Support
Review, negotiate, and redline agreements such as NDAs, vendor contracts, and amendments by using form templates and playbooks.
Coordinate with internal business teams and external counterparties to finalize contracts.
Compliance & Recordkeeping
Maintain organized filing systems for regulatory and corporate compliance materials.
Support reporting, audit and policy implementation efforts.
Qualifications:
Bachelor's degree required; JD preferred but not required.
3-10 years of experience in legal operations, contract management or paralegal roles within a technology, financial services or legal department environment.
Strong understanding of contract lifecycle management and technology enabled workflow design.
Proficiency with:
Jira (for workflow management)
Conga or Ironclad (for contract lifecycle management)
DocuSign and Adobe Sign (for e‑signature processes)
Google Workspace (Docs, Sheets, Drive, etc.)
Basic HTML or similar skills (for form and template customization).
Excellent organizational skills, attention to detail and ability to manage multiple priorities in a fast‑paced setting.
A proactive mindset with a passion for improving processes through technology.
Ability to come 4 days per week in office with greater flexibility over time.
Benefits:
Competitive salary plus bonus based on individual and company performance.
Collaborative, casual and friendly work environment.
PPO Health, dental and vision insurance premiums fully covered for you and your dependents.
Pre‑tax commuter benefits.
Weekly company meals.
Trexquant is an Equal Opportunity Employer.
#J-18808-Ljbffr
Vice President Operations - Commercial Roofing
Operations manager job in New Haven, CT
VP of Operations - Commercial Roofing
New Haven, CT
$140k - $180k
Grab your career with both hands and make your dreams reality
What's in it for you?
Bonus
Equity scheme
Company Truck or Vehicle Allowance
Credit card
401k
Health Insurance
Company Phone and Computer
Company Story
Over 10 years, this contractor has gone from $0 and 4 staff to now generating $50m in annual sales with 80+ employees, and have opened offices in Miami, FL and Santa Monica, CA. Their vision is to create a culture of outstanding careers for their employees and world class service for their customers.
They have partnered with Private Equity and have a very ambitious 5-year plan to expand across the county and become a Top 5 Roofing Contractor. Their expansion plans are to grow 20-30% YoY.
They work on nationwide contracts with private clients and fortune 500 companies, such as Walmart and Sams Club, on projects ranging in value from $50k - $11m.
What they do
Their work is split between 70% re-roofing, 20% new construction, and 10% service and they have experience installing every type of commercial roof system; hot or cold, TPO, PVC, BUR, and also metal wall panels and facades.
What you will be doing
Report to and work closely with the President of the company
Oversee daily operations of the entire company across the US including: overseeing project management, scheduling, team building, resource allocation and procurement
Implement product management systems
Manage and monitor finances including; profitability, optimize schedule and labor, procurement, budget development
Manage progress in the field
Ensure safety and quality standards are met both in the field and office
Track operational performance, set KPI's, support training and development and work with recruitment to attract top talent
What you'll need
5+ years of operational leadership within commercial roofing
Ability to service enterprise level accounts
Experience leading multiple operational teams across office and field
Project management and CRM software experience
Able to be onsite in Connecticut and able to travel occasionally to other sites
Don't hesitate and APPLY NOW. Don't have a resume, no problem! Just contact me directly:
*******************************
Not quite right for you but know someone that would be an excellent fit? Refer a friend and if they are successfully placed, we pay you $1000!
Business & Operations Manager
Operations manager job in Stamford, CT
Business and Operations Manager
Company: Little London Collective
Industry: Luxury Home Construction
Job Type: Full-Time
About The Little London Collective
LLC is a fast-growing luxury construction company specializing in high-end residential projects across Connecticut and New York.
Founded to bring greater transparency, project management discipline, and operational efficiency to the building process, the company is redefining how premium construction projects are delivered.
We are seeking a motivated and detail-oriented Business & Operations Manager to join our team and help strengthen the company's operational foundation as we continue to scale. This role will play a key part in building the systems, structure, and processes that support our growth.
Role Overview
The Business and Operations Manager is responsible for coordinating and overseeing the internal operations of The Little London Collective. This position ensures that business systems, financial processes, and administrative functions run efficiently and support the company's growth. The role requires a detail-oriented and process-driven individual who can manage multiple priorities and maintain organizational structure across teams.
Key Responsibilities
Operations Management
Manage and improve day-to-day business operations, systems, and workflows.
Oversee administrative infrastructure including technology tools, document management, communications, and facilities.
Standardize operating procedures across projects, ensuring consistency in reporting, documentation, and compliance.
Create and maintain internal corporate file systems to organize all business and project related documentation.
Support procurement and vendor management, including tracking contracts, payments, and deliverables.
Financial and Budget Support
Assist the CFO and leadership team with project budgeting, financial tracking, and forecast preparation.
Consolidate project-level financial data into regular management reports.
Coordinate with accounting to ensure timely invoicing, payments, and reconciliations.
Legal and Compliance
Support preparation and management of client contracts, NDAs, and service agreements.
Maintain accurate records of all corporate and project-level documentation.
Ensure compliance with company policies, licensing, insurance, and reporting requirements.
HR and Administrative Support
Support onboarding and contractor management processes.
Coordinate with leadership on performance tracking, staffing schedules, and role assignments.
Reporting and Internal Communication
Prepare periodic management reports summarizing project status, budgets, and key performance metrics.
Maintain internal dashboards and records to support decision-making.
Facilitate communication between leadership, project teams, and external partners.
Qualifications
5+ years of experience in business operations, administration, or project management.
Strong organizational and problem-solving skills.
Familiarity with financial reporting and business planning processes.
Familiarity with legal contracts.
Proficient with productivity and collaboration tools (e.g., Google Workspace, Microsoft 365, or similar).
Ability to manage multiple projects and deadlines in a fast-paced environment.
Experience in construction, real estate, or design industries preferred.
Why Join
Opportunity to help build efficient operational systems within a growing company.
Direct exposure to leadership decision-making and business planning.
Collaborative, team-based work environment with clear accountability and structure.
This is an in-office position with flexible hours. While we're happy to accommodate your schedule, we're seeking a consistent commitment of at least 4-5 hours per day on site, Monday through Friday, with remaining hours that may be completed remotely.
The role will begin as a contract position, with the potential to transition into a full-time, salaried role based on performance and company growth.
Compensation will be commensurate with experience and the agreed-upon schedule.
General Manager-Huntington, New York
Operations manager job in Huntington, NY
ABOUT
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.
JOB OVERVIEW
The General Manager (GM) is the clear link between the Bloomingdale's brand vision and how it comes to life in the store. The GM is a local business owner with a shopkeeper mindset responsible for making things happen, effectively driving business priorities to achieve financial results in the respective Store. The GM recognizes the changing market dynamics and will lead by example, dreams big, is intellectually curious and skilled at influencing others. The GM is a floor-present leader who is responsible for leading and developing the Stores' teams. The GM sets the standard for an outstanding customer experience with a customer first, always mindset and drives the engagement of our colleagues.
ESSENTIAL FUNCTIONS & CORE COMPETENCIES:
The GM has the mindset of an entrepreneur and creative thinker - drives business at the local level. Demonstrates strong business acumen and a point of view about how they will grow their business. Can use data and intuition fluently to support. Works collaboratively with partners to drive their store forward; expects elevated standards in everything we do - the level of service we provide, our visual standards, etc.
The GM focuses on the Customer - champion omnichannel business model and level-up understanding of customer needs. Encourages and actively participates in customer discovery that yields conversion and relationships. Delivers on strategies for elevated and differentiated services and experiences; thus, strengthening the relationships between our best sellers and our customers.
Exhibits strong influencing and relationship building skills - both internally and externally with the vendor community (i.e., concessions) and in their community. The GM proactively partners cross-functionally through influence and build relationships across central functions to drive their store's business. The GM is active in the store's market, acts as a brand ambassador to represent Bloomingdale's - gaining new customers and goodwill in the local area.
Exhibits a strong appreciation for merchandising / product - needs to be able to articulate and substantiate the needs of the market and partner with merchants to strategize what we go after with credibility. Sell what we have and advocate for what we need. GMs must have a passion for style, fashion and creativity, and at the same time have an enthusiastic, never-ending curiosity for how tactical strategies can maximize business, a balance of art & science.
Serves as the chief talent manager and is the owner of talent in their store. The GM is a people leader who has a strong ability to guide and provide structure to his/her teams. Motivate teams and sets clear, specific expectations with accountability. The GM is a strong coach who develops his/her talent and grooms future store leaders.
The GM demonstrates strong command skills and inspirational floor-present leadership. The GM communicates with clarity, to engage both customers and colleagues in a simple yet dynamic way. Influences customers to love us and inspires colleagues to believe in us. Leads through empowerment and is a role model by demonstrating/executing what is expected of others. He/she is a culture creator and carrier.
Exhibits strong functional proficiency. Demonstrates foundation of operational excellence and essentials of running P&L (including expense and shortage). Capitalizes on key business opportunities and delivers on key performance indicators. GMs need to have high say-do ratio and brings strategies to consistent successful execution.
Demonstrates ability to be agile and can prioritize in a fast-paced environment - can juggle multiple projects - can identify primary and secondary objectives, prioritize tasks, and communicate effectively to team members and key stakeholders. Ability to monitor and maneuver workflow to achieve priorities. Proven ability to put in place multifaceted retail strategies that support and drive business outcomes. Can make quick decisions.
QUALIFICATIONS
We encourage candidates with either a bachelor's degree or equivalent work experience in a related field to apply.
5+ years direct experience.
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
PHYSICAL REQUIREMENTS
Position requires prolonged periods of standing/walking around store or department.
May involve reaching, crouching, kneeling, stooping and color vision.
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
Frequently lift/move up to 25lbs.
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.
Location General Manager
Operations manager job in Hartford, CT
The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture. This position will require relocation after approximately 6 to 9 months of training to one of the following: Hartford, CT, East Haven, CT, Waterbury, CT, Danvers, MA, Westborough, MA, Norwood, MA
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management
Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business
Displays financial responsibility through P&L management
Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
Interviews, hires, trains and promotes associates to support store operations and company growth
Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team
Champions and implements both company and store initiatives for consistent execution and continuous improvement
Manages daily store operations by interpreting, communicating and executing policies and procedures
Resolves customer and associate issues
Facilitates and participates in meetings and conference calls
Qualifications:
Multi-task in a high energy, fast-paced work environment
Speak, listen, and write effectively in dealings with customers and associates across departments
Read, interpret, and transcribe data in order to maintain accurate records
Make independent judgments regarding critical business decisions
Identify business opportunities and suggest improvements
Education and/or Experience:
5+ years management experience, retail management experience preferred
Completion of CarMax provided training
Bachelor's Degree a plus
Intermediate PC skills
Work Environment:
Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
Rotating schedule with shifts that will include nights, weekends, holidays, 12 hour days
Occasional travel for meetings, training, and special assignments
Flexibility to work at multiple locations or relocate
Wear CarMax clothing (acquired through the company) at all times while working in the store
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For .
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Store Manager
Operations manager job in New London, CT
As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network.
Get great perks.
Bonus plans, generous paid time off, career development program, and weekly pay
Compensation based on qualifications and experience. Hiring immediately
Full medical benefits package, 401(k) with company match, and many more benefits
Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)
Provide strong leadership in community, customer service, sales, and team development.
Ensure that the store culture embodies Staples values and its commitment to the community
Develop a consultative and customer centric environment for the small business customer
Empower your team to learn, grow and deliver through teaching, coaching and inspiring
Lead merchandise sales, print & marketing services and retail operations
Drive profitable sales and margin while reducing variability and improving performance YoY
Hold yourself and your team accountable for flawless execution of operational excellence
Coach every manager and supervisor to create a culture of consultative selling and total solutions
Overall leadership of running a store; additional responsibilities as needed or assigned
Essential skills and experience:
1+ year progressively responsible store management experience in a retail environment as a General/Store Manager
Store Operations experience with analysis, planning, financial acumen and driving results
Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution
Experience developing a team in operational excellence to drive profitable YOY sales and margins
Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
Staples does not sponsor applicants for work visas for this position
Preferred skills and experience:
Bachelor's Degree in Business or related field
Ability to engage with the community and network & support small business customers
#MGT
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Auto-ApplyGeneral Manager
Operations manager job in Bridgeport, CT
Company Summary: Who is Taco Bell?
Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States.
The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people.
What is "Live Más"?
Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you.
Job Description - About the Job:
Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational
The Day-to-Day: Build People Capability
Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
Recruit and equip high quality operators to deliver great customer experiences
Build a healthy and robust bench of developed and capable Managers and Team Members
Leads performance management process for all employees in their restaurant
Lead by example - be a culture champion and live by Taco Bell HUNGRY principles:
Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
Leverage culture and people capability to fuel brand performance
Provides leadership and coaching, developing Manager's and Team Members
Deliver a Consistent Customer Experience
Ensure complete and timely execution of corporate & local marketing programs
Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily
transactions of 500-800
Ensure local health and safety codes, and company safety and security policies are met
Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets
Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
Builds SMART action plans to resolve issues in their restaurant
Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets
Grow the Brand, Sales and Profits
Control Profit & Loss by following cash control/security procedures, maintaining inventory,
managing labor, reviewing financial reports, and taking appropriate actions
Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged
Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
Works with management team to develop and deliver unit-specific Annual Operating Plans
Minimum Requirements: Is This You?
High School minimum, University Degree Preferred
2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills
Strong interpersonal and conflict resolution skills
Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
Strong analytical/decision-making skills
Basic personal computer literacy
Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
Provides leadership and coaching for each employee in their restaurant
Demonstrated track record of workplace achievement in the selection, coaching and
development of managerial employees
Proven ability to drive customer satisfaction, financial performance and employee
satisfaction
Why Taco Bell?
We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más!
We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music
We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
We foster a culture of authenticity and believe all people can make a difference
Vice President, Operations - Asia
Operations manager job in Stamford, CT
Experience Experienced Area Operations
Business Cohen Veterans Network, Inc.
Status Full Time - Exempt
Job Grade 10
A Career with Cohen Veterans Network, Inc
At Cohen Veterans Network, we seek to improve the quality of life for veterans, including those from the National Guard and Reserves, active duty, and their families. CVN works to strengthen mental health outcomes and complement existing support. Our vision is to ensure that every veteran, active-duty service member, and family member is able to obtain access to high-quality care that enables them to lead fulfilling and productive lives. The Cohen Veterans Network, Inc., is a not-for-profit philanthropic organization (a registered 501c3 Private Foundation).
What you'll do
We are looking to add a Vice President, Operations for Asia to our team. Under the direction of the Chief Operating Officer, you are responsible for providing operational oversight for all Asia Clinics Overseas. You will serve as the primary conduit of the Cohen Veterans Network mission, policies, and communications to the clinics and be a member of the CVN Senior Leadership Team. This position will be located in Asia. Specifically, you will:
Be responsible for attainment of all CVN KPIs overseas - access, clinical outcomes, cost, performance
Be responsible for ensuring that all clinics consistently adhere to compliance, risk, and security standards
Regularly attend (virtually) Senior Leadership meeting
Supervise all Clinic Directors within the assigned region and provide additional supervision to clinical staff, as needed
Oversee Clinic Directors' execution of clinical operations and performance (e.g., clinical care, staffing, training, measurement and evaluation, productivity and continuous quality improvement efforts) and provide direct quality control guidance, as needed
Step in as interim Clinic Director if needed during turnover
Provide overall administrative supervision for the Asia Clinics - i.e., budgetary oversight, licensure requirements, cross-clinic integration, Clinic Directors management, personnel issues, outreach and communications
Routinely visit each Cohen Clinic for in-person evaluation and oversight of operations, ensuring standardization across clinics
Establish and maintain effective working relationships with AAFES, DOD, and TRICARE leadership locally
Ensure the adoption of and adherence to the Cohen Clinic Model (e.g., evidence-based practices, measurement-based care, collaborative documentation, and other identified best clinical practices)
Ensure each clinic's staff actively communicate with the Cohen Veterans Network Central Office, participate in CVN meetings/events/activities, and contribute to the overall Through leadership, develop and foster a culture of collaboration, peer consultation, and commitment to ongoing education and professional improvement with each Clinic Director and their staff
Conduct outreach activities on behalf of the Cohen Clinics (to include education and awareness campaigns on and off base; routine touchpoints with base and AAFES leadership, relationship-building with community stakeholders, etc.)
Host VIP visitors at Clinics for clinic tours and education sessions
Represent the Clinics by participating in media opportunities and interviews
Interpret and evaluate staff reports; know laws, regulations and codes; observe performance and evaluate staff; problem solve clinic related issues; remember various rules; and explain and interpret policy on a continuous basis
What's required
Active U.S. clinical license in Psychology, Social Work or Marriage and Family Therapy
Master's in Health Administration, Psychology, Social Work or Nursing, Doctoral Degree in Psychology (PhD, PsyD, EdD), or related degree
10+ years' experience in behavioral healthcare
7+ years' leading, managing, and/or supervising in a behavioral health clinical setting
Demonstrated leadership capacity and ability to foster teamwork and a supportive flexible environment
Business and leadership mindset
Experience across a range of modalities beyond individual adult treatment to include child, couples, and family treatment is preferred
Experience working with a military or veteran population to include cultural competence
Ability to read and interpret data and plan and implement appropriate action in response to data
Ability to travel regularly
Demonstrated skill in supervision of subordinate staff and trainees
Experience speaking and engaging in small and large professional settings
Experience training and developing staff
Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills
Strong consultative abilities, conflict-resolution skills, and leadership abilities
We take care of our people
We offer a competitive benefits package that supports the health, well-being, and professional growth of our employees, along with opportunities for development, inclusion, and performance-based rewards.
The programs and initiatives of Cohen Veterans Network are staffed by talented individuals who have the passion, drive, and skills necessary to fulfill our mission. CVN is an Equal Opportunity Employer, appreciates and values individual differences, and welcomes diversity in its broadest definition. We are committed to promoting an inclusive organizational environment of dignity and respect.
The annual base salary range for this role is $145,000 - $171,000 (USD), which does not include discretionary annual bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
This position requires limited access to Protected Health Information (PHI) to carry out identified job responsibilities. The type of PHI to which this position will have access, and any conditions on such access must be approved and documented prior to receiving such access.
Vice President for Enterprise Risk and Operational Effectiveness
Operations manager job in Fairfield, CT
Please Read*
For consideration, please contact our search partner, Ken McGovern, President of KMR Executive Search LLC, at *********************** or **************.
The Vice President for Enterprise Risk and Operational Effectiveness reports to the Senior Vice President for Finance and Administration and serves as the primary lead for enterprise risk management across Fairfield University. This role works closely with members of leadership to ensure that the enterprise infrastructure and core operations of the University are compliant with established policies, including but not limited to physical and plant; IT enterprise systems and network; risk management processes and frameworks; procurement and contract management; campus safety and emergency operations; compliance with regulatory administration; real estate and other property; and other operational functions. These functions must be efficient, dependable, and aligned with University standards and best practices.
Additionally, as per the Enterprise Risk Management framework and process, this role is responsible for aligning operational processes and practices to ensure that gaps and/or non-existing processes are identified, documented, and treated by the respective risk owners. This person also collaborates closely with the VP for Strategy and Chief of Staff to the President to assist in ensuring that mitigation strategies are aligned with strategic priorities.
This role collaborates with the established Risk Management Working Team and stakeholders to identify, assess, and prioritize institutional risks at the enterprise level. Working closely with Senior Leadership and departmental teams, this position integrates risk management practices into daily operations to enhance the University's ability to proactively manage risks and ensure compliance with legal requirements at federal, state, and local levels. The role also monitors trends in higher education and broader community developments to inform risk management priorities. The Vice President ERM also ensures compliance with established risk policies and mitigation strategies, continuously monitoring and reporting on risk status at defined intervals.
Key Responsibilities:
Lead and mature the University's enterprise risk management framework, promoting a clear understanding of the ERM framework and process.
Integrate risk awareness into operational planning and execution, ensuring a culture of accountability, service orientation, and operational transparency.
Identify vulnerabilities across infrastructure and support services; develop consolidated, enterprise level mitigation strategies as needed.
Ensure risk-informed decision-making in capital planning, vendor relationships, and contingency preparation.
Develop and implement risk assessment, prioritization, and reporting tools-including metrics and dashboards-to effectively communicate risk status and insights.
Ensure operational initiatives improve the effectiveness, efficiency, and quality of institutional operational services.
Drive benchmarking, performance metrics, and continuous process improvement specifically for all enterprise processes identified by the Enterprise Risk Management Committee of the Board of Trustees as part of risk mitigation strategies.
Foster a culture of accountability, service orientation, and operational transparency.
Track emerging risks and compliance requirements, monitoring changes in existing regulations.
Provide best practice guidance to inform risk mitigation strategies and ensure regulatory alignment.
Stay informed on evolving risks in the higher education sector to facilitate effective communication and knowledge sharing.
Support senior leadership and staff across University offices in risk-informed decision-making.
Required Skills & Qualifications:
Strong analytical, problem-solving, and project management skills with independent decision-making capabilities.
Excellent oral and written communication skills, with the ability to convey complex concepts clearly and concisely.
Proven ability to build successful relationships and collaborate with diverse stakeholders to achieve institutional goals.
Adaptability, diplomacy, and the ability to lead initiatives from start to completion.
Proficiency in project management principles for risk identification, assessment, and prioritization.
Understanding of risks associated with a university transitioning to high research spending and doctoral program development.
General knowledge of applicable laws, regulations, and best practices in higher education compliance.
Preferred Education & Experience:
Juris Doctor, Master's degree, or equivalent advanced degree with at least three years of experience in project management, compliance, and risk management, or an equivalent combination of education and demonstrated experience.
General knowledge of risk management frameworks and methodologies.
Experience collaborating with committees or working groups on risk and compliance matters.
Ability in data analysis and reporting.
Strong legal and regulatory awareness.
Ability to build relationships and collaborate across functional areas.
Please Read*
For consideration, please contact our search partner, Ken McGovern, President of KMR Executive Search LLC, at *********************** or or **************.
Category:
Finance - Admin
Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.
*Disclaimer
The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.
All offers of employment are contingent upon a satisfactory background check.
Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Load a resume or CV first, then upload supporting documents including a cover letter at the bottom of the third page under the "My Experience" section where it says to upload a
Resume/CV
. You will be able to upload up to 5 other documents in this section. You will be unable to edit your application, so please have all documents available before applying. Faculty Positions: If you need to upload more than 5 documents, please either combine them to upload or email the additional documents to the applicable contact in the job description. Staff positions: If you need to upload more than 5 documents, please either combine them to upload or email them to ****************
Auto-ApplyRegional Director of Branch Operations
Operations manager job in Middletown, CT
Job Details Middletown, CT $150000.00 - $250000.00 Salary/year Description
Mazzotta Rentals, Inc. (MRI) is seeking a Regional Director of Branch Operations who will provide executive leadership and strategic oversight for a growing heavy equipment rental company specializing in aerial lifts and work platforms. This role will be responsible for all branch functions including rental operations, service and maintenance, logistics, and yard management. The regional director of branch operations will report directly to the Board of Directors and work in close collaboration with Sales and Finance leadership, ensuring operational excellence and scalability across the company's regional footprint. The position requires approximately 50% travel across the company's current four branches, with expansion plans to 10 locations serving the New York and Boston metropolitan areas.
Responsibilities:
Direct and oversee all aspects of day-to-day branch operations, including rental, service, logistics, and yard activities.
Develop and implement operational strategies that align with the Board of Directors' goals and support company growth.
Partner closely with Sales and Finance leadership to optimize branch performance and ensure seamless communication between operations and corporate functions.
Drive operational efficiencies, standardize policies and procedures, and ensure compliance with safety and quality standards.
Lead expansion and integration efforts as new branches are opened, ensuring smooth ramp-up of staff, systems, and customer support.
Recruit, mentor, and develop branch managers and key operational staff to build a high-performing team.
Oversee fleet management strategies in coordination with corporate asset and service departments, ensuring maximum equipment utilization and uptime.
Monitor and analyze operational KPIs, identifying improvement opportunities and aligning resources accordingly.
Serve as primary field liaison to the Board of Directors, providing regular updates and recommendations on operational performance, workforce needs, and market conditions.
Qualifications
15-20 years of progressive leadership experience in the equipment rental industry, with a strong background in aerial or work platform operations.
Proven record of managing multi-branch operations, including oversight of rental, service, and logistics functions.
Demonstrated success in scaling operations in high-growth environments.
Strong financial acumen and experience collaborating with finance and sales leadership at the executive level.
Deep knowledge of fleet management, OSHA and safety compliance, and branch operational best practices.
Exceptional leadership, communication, and change management skills with the ability to develop talent and drive cultural alignment across multiple locations.
Bachelor's degree in Business, Operations Management, or related field; advanced degree preferred.
Regional Director of Operations
Operations manager job in Hauppauge, NY
Job Summary: The Regional Director of Operations is a senior level leadership position with direct oversight and accountability for the efficient operation and strategic growth of multiple market locations classified as a regional geographic zone. Reporting to the VP of Production, their primary responsibility will be leading the efforts of their local market management teams in a manner that drives consistent achievement of operational objectives and performance targets. This role is expected to exercise sophisticated management and leadership ability to ensure each market achieves monthly production revenue goals within our prescribed gross margin targets and is well-positioned for strategic growth. Collaborating with Sales, Procurement, and Marketing leadership, this role will act as their primary advocate for the execution of their strategic initiatives and procedural requirements within their markets.
Key Duties and Responsibilities: (rotational market presence required)
· Ensure monthly revenue goals are achieved within expected product-specific gross profit margins.
· Ensure daily scheduling and work completion targets are on pace to achieve monthly revenue goals.
· Complete and submit accurate forecasting, recruitment, hiring, and on-boarding projections.
· Ensure training and development for all production roles in conjunction with technical trainers.
· Monitor, report, and address adherence results to all established workflow procedures.
· Implement and ensure strict procedural adherence inspection protocols are followed.
· Communicate and inspect for adoption of established company culture and core values.
· Collaborate with other RDO's and Production leaders to ensure effective use of production resources.
· Oversee and ensure optimal partnership relationships with market vendors and suppliers.
· Ensure monthly goals, progress, and results are communicated, visible, and achieved.
· Ensure production capacity exceeds existing and projected sales results.
· Maintain a strong ISP engagement strategy to ensure capacity, quality and customer satisfaction.
· Track and report on all aspects of market production performance.
· Complete forecasting and budgeting analysis in coordination with VP of Production.
· Monitor and report any performance deficiency or training opportunity to shared service leaders.
· Ensure all established warehouse and inventory control protocols are followed.
· Have defined risk-assessment controls in place and report/address any potential violation.
· Develop and maintain robust growth strategies across all assigned markets.
· Maintain collection rates to achieve acceptable account receivable targets.
· Successful completion of established quarterly priorities and ad-hoc leadership requests.
· Update VP of Production frequently with performance results, challenges, risks, personnel issues
· Manage all market legal and consumer related issues or requirements
#PJFITZ2025
Requirements
Required Skills/Abilities:
· Excellent managerial and supervisory skills.
· Extensive knowledge of operations and production management.
· Ability to interpret financial data as needed to set production goals.
· Excellent organizational skills and attention to detail.
· Excellent written and verbal communication skills.
· Proficient in Microsoft Office Suite or similar software.
Education and Experience:
· Bachelor's degree in management, business administration, M.B.A. preferred.
· Certification through the Institute of Certified Professional Managers (ICPM) preferred.
· Five years of related experience required.
Physical Requirements:
· Prolonged periods sitting at a desk and working on a computer.
· Extended regular driving to markets
Benefits
Benefits Overview At PJ Fitzpatrick, we believe our team deserves the best. Thats why we offer a comprehensive benefits package that includes:
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance 401(k) with Company Match
Paid Training
PTO
Floating Holiday
PTO on your Birthday
Auto-ApplyRegional Director of Operations - Full Service Restaurant
Operations manager job in Hartford, CT
Regional Director of Operations Industry: Full-Service Dining
A well-established, nationally recognized restaurant group is seeking an experienced, results-driven Director of Operations to oversee a group of high-volume, full-service restaurants. This role is responsible for operational excellence, financial performance, and team development across multiple locations.
We're looking for a proven multi-unit leader who thrives in a full-service dining environment with bar operations, has a strong track record of delivering results, and is passionate about creating exceptional guest experiences.
Key Responsibilities
Lead 8-10 restaurants within the assigned territory, ensuring operational, service, and brand standards are met
Recruit, develop, and mentor General Managers to deliver strong performance and leadership bench strength
Drive operational and financial results through effective P&L management, including food cost, labor, and controllable expenses
Partner with cross-functional teams to implement initiatives that enhance guest satisfaction and team engagement
Why This Role?
This is a high-impact opportunity with a respected, growing brand where you'll have the ability to shape regional performance, build a strong leadership bench, and influence guest experience at a multi-state level.
Qualifications
4+ years of multi-unit leadership in full-service casual or fine dining
Proven ability to lead and develop teams across multiple high-volume locations
Strong financial acumen with a history of achieving operational targets
Experience managing bar programs and alcohol compliance
Strong preference for backgrounds from brands such as Texas Roadhouse, Outback Steakhouse, LongHorn, Chili's, BJ's Brewhouse, Yard House, Buffalo Wild Wings, or similar
Ensure compliance with health, safety, and alcohol service regulations
Execute strategic initiatives, operational improvements, and guest experience enhancements
Actively visit restaurants on a regular basis to provide coaching, support, and performance feedback
Auto-ApplyRegional Director of CCRC Operations
Operations manager job in Hartford, CT
We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors! The Regional Director of Operations (RDO) is responsible for strategic leadership, operational oversight, and performance accountability for a portfolio of communities, including CCRCs and rental communities. This role ensures that each community meets or exceeds benchmarks in clinical quality, resident satisfaction, occupancy, financial performance, regulatory compliance, and associate engagement. The RDO will serve as a key culture carrier, modeling the values of Called to Care, Better Together, and Be the Benchmark in all leadership practices. This position reports to the SVP of Operations.
This position requires travel within the assigned region in the northeast (Massachusetts and Connecticut), with a strong on-site presence in communities to ensure hands-on leadership, consistency, and alignment. The RDO also serves as a representative of Benchmark in industry forums, conferences, and professional events to showcase leadership, share best practices, and maintain a visible presence in the senior living field.
Responsibilities:
* Provide overall management of the Executive Directors of one or more Benchmark communities, including several CCRCs within a region providing IL, AL, MC and SNF services. In some instances may need to serve as an Interim Executive Director.
* Lead strategic planning and execution for operational excellence, with accountability for census growth, NOI performance, and clinical outcomes.
* Monitor KPIs and implement action plans where performance is below expectations.
* Responsible for innovating and implementing processes and procedures to enhance the development of talent and systems.
* Responsible for operational leadership of all communities, in some instances serving as an interim Executive Director.
* Understands and demonstrates operating efficiencies and expense control; manages/leads net operating income.
* Strong understanding of financial management as it relates to CCRCs across all lines of business; IL, AL, MC, and SNF. Also skilled nursing revenue with Medicare/Medicaid and Managed Care and private pay revenue streams.
* Develops and implements annual operating and capital budgets with relevant internal and external stakeholders.
* Monitor and manage community budgets, ensuring alignment with company financial targets.
* Maintain regular on-site presence in each community to provide leadership visibility and guidance.
* Flash forecasts community-specific P&L reports twice monthly
* Forecasts monthly and quarterly P&L statements
* Meets with investors and/or board members as needed and provides updates on the financial growth and health of their assets.
* Coach and mentor Executive Directors and department leaders to ensure strong leadership pipelines.
* Partner with HR and TA partners to implement performance reviews, development plans, and succession strategies.
* Build a culture of ownership, accountability, and engagement at all levels of the community.
* Embraces and champions corporate growth, to include possible redesign of role.
* Manages succession planning among community leadership teams.
* Champion exceptional resident care and service throughout the continuum (IL, AL, Memory Care, and SNF).
* Ensure adherence to local, state, and federal regulations for IL, AL/MC and SNF.
* Directly oversees Regional Director in Marketing in the development and implementation of marketing and sales strategic plans.
* Uses effective interpersonal skills to influence operational excellence.
* And other responsibilities as outlined in formal job description.
Education and Experience:
* Bachelor's degree required; Master's degree in Healthcare Administration, Business, Gerontology or related field strongly preferred.
Preferred Experience:
* 7-10+ years of progressive senior living leadership experience, including multi-site oversight in CCRCs or similar environments.
* Proven success in leading complex operations, managing budgets, and driving cross-functional performance.
* Knowledge of state and federal regulations governing senior living, including Assisted Living and Skilled Nursing.
* Strong financial acumen, communication skills, and ability to lead through influence and collaboration.
* Willingness and ability to travel extensively within the assigned region-estimated 70-80% travel.
* Valid license to operate an assisted living facility, if mandated by the State in which the community is located.
* SNF Administrator License preferred.
As a Home Office associate at Benchmark, you will have immediate access to a variety of benefits including, but not limited to, the following:
10 paid holidays plus 1 floating holiday
Vacation and Health & Wellness Paid Time Off
Tuition Reimbursement
Physical & Mental Health Wellness Programs
Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield
401K Retirement Plan with Company Match
Long Term Care Insurance
Company-provided Life Insurance & Long-Term Disability
Team Lead, Market Operations
Operations manager job in Hartford, CT
At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.
For more information on Carvana and our mission, sneak a peek at our company introduction video .
About the team and position
Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.
The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities.
What you'll be Doing
Be a continuous positive force within the market and create strong morale and spirit throughout the team.
Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.
Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
Generate and monitor regular reports like a boss and presenting to upper management ... also like a boss.
Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
Actively look for ways to improve the overall customer and Advocate team experience.
Address and effectively manage complex and sensitive customer-facing issues.
What you should have
5+ years work experience in a customer facing team environment
3+ years of management experience
Proven history of developing and coaching employees
Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
Excellent interpersonal and leadership skills
Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience
Willingness to work on weekends
Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves
It would be great if you also had
Bachelor's Degree
Experience with Salesforce or Tableau
An analytical mind
Experience handling logistics
What we'll offer in return
Full-Time Salary Position
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skillset and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
A seat in one of the fastest-growing companies in the country
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
Must be able to read, write, speak, and understand English.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
Frequent driving requires excellent visual activity and manual dexterity.
Requires to work in outdoor weather conditions.
Must be able to stay in stationary potions for extended periods of time (when driving) up to 3 hours at a time.
Frequently communicates with customers and must be able to exchange accurate information.
Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.