Registered Nurse Quality Improvement Specialist RN -Trauma Services. at DMC Sinai-Grace Hospital summary:
The Registered Nurse Quality Improvement Specialist in Trauma Services manages clinical data collection and analysis to support hospital quality improvement initiatives. This role involves collaborating with clinical staff to promote effective processes, monitor quality indicators, and contribute to policy development. The specialist uses nursing expertise to facilitate continuous improvement and education related to patient care outcomes.
DMC Sinai-Grace Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.
Benefits Statement
At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:
Medical, dental, vision, and life insurance
401(k) retirement savings plan with employer match
Generous paid time off (PTO)
Career development and continuing education opportunities
Health savings accounts, healthcare & dependent flexible spending accounts
Employee Assistance program, Employee discount program
Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.
Note: Eligibility for benefits may vary by location and is determined by employment status
Job Summary
Under general supervision, directs and coordinates all aspects of assigned registry including data collection. data submission, quality report issues, outcome report review and analysis Acts as administrative contact to the registry or projects assigned responding to all requests from the registry for information to include: clinical interpretation of data element definitions; data submission process; data quality and cleaning; data submission to meet regulatory or stakeholder requirements, review of comparative institutional reports and use of outcome reports for quality measurement and improvement. Interviews patients and/or accesses the patients medical records and abstracts required clinical data.
Responsible for the timely and accurate collection of data and entry/upload into the web-based program, as applicable.
Participates in project training sessions and meetings, and maintains regular contact with the registry staff, assigned projects physician champions, nurses, and other clinicians and administrators. Serves as a source of clinical expertise in measurement of outcomes of care.
Promotes consistent application, effective processes and accountability for the clinical improvement program.
Establishes standards and procedures for projects such as tracking, reporting, recordkeeping and documentation; monitors progress on key quality initiatives and indicators, leading towards achievement of department and organizational goals.
Keeps appropriate parties apprised of overall progress and monitors project results for significant deviations; proposes actions to ensure that timelines and deliverables are met; reviews project deliverables to ensure they meet standards and objectives.
Contributes to the development of policies and procedures related to the clinical improvement program. Based on clinical knowledge of and experience in the delivery of patient care, consistent with Registered Nurse licensure, compiles, analyzes, interprets, and evaluates clinical and quality data collected as part of an integrated system-wide program of clinical improvement.
Identifies opportunities for clinical improvement and involves the appropriate personnel.
Facilitates and/or leads clinical improvement team efforts. Conducts or facilitates education of medical and hospital staff regarding continuous improvement methodology, tools and measurement.
Assists clinicians in understanding measurement for improvement of practice. Participates in the ongoing development of clinical improvement and measurement of its effectiveness.
May provide leadership to the Data Analysts in the Quality & Safety Department.
Qualifications:
Minimum Qualifications:
1. Graduation from an accredited school of nursing. Bachelors degree in Nursing (BSN) preferred.
2. Licensed to practice as a Registered Nurse (RN) in the state of Michigan.
3. Three years of progressively more responsible clinical and/or quality improvement/process improvement experience, including at least one to two years of experience in health care quality management and the application of continuous improvement methodologies, tools, standards, and guidelines.
Facility Description
DMC Sinai-Grace Hospital is DMC's largest hospital, offering a comprehensive heart center, cancer care, gerontology, emergency medicine, obstetrics/gynecology and cosmetic services. Sinai-Grace's joint replacement program features a revolutionary minimally invasive knee and hip replacement surgery that attracts patients from all over the country. Sinai-Grace operates more than 21 outpatient care sites and ambulatory surgery centers throughout Wayne and Oakland Counties and is one of 10 hospitals in the nation to be awarded a Robert Wood Johnson Foundation grant to help set the standards of cardiac care for hospitals and physicians throughout the nation.
EEO Statement
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.
Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify:
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations
Job: Case Management/Home HealthPrimary Location: Detroit, MichiganFacility: DMC Sinai-Grace HospitalJob Type: Full TimeShift Type: Day
Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Keywords:
Registered Nurse, Quality Improvement, Clinical Data Analysis, Trauma Services, Patient Care, Healthcare Quality Management, Process Improvement, Continuous Improvement, Nursing, Clinical Outcomes
$58k-86k yearly est. 1d ago
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Business Operations Specialist
NCMS-National Center for Manufacturing Sciences
Operations specialist job in Ann Arbor, MI
Who We Are:
The National Center for Manufacturing Sciences (NCMS) is a cross-industry technology development consortium, dedicated to improving the competitiveness and strength of the U.S. industrial base. As a member-based organization, it leverages its network of industry, government, and academic partners to develop, demonstrate, and transition innovative technologies efficiently, with less risk and lower cost.
NCMS enables world-class member companies to work effectively with other members on new opportunities - bringing together highly capable companies with providers and end-users who need their innovations and technology solutions. NCMS members benefit from an accelerated progression of idea creation through execution.
Job Purpose:
The Business OperationsSpecialist is responsible for supporting diverse projects and other business activities while providing exceptional customer service.
Primary Responsibilities:
Maintain data integrity and accuracy through validation, which will likely include comparison to and review of official NCMS documentation.
Collaborate with various business units to understand processes and collect data.
Maintain and assist in the creation of content for internal and external communications.
Respond to internal and external customer requests as needed. Identify customer needs and collaborate with internal NCMS departments.
Provide project meeting support as needed via attending meetings, preparation and distribution of project meeting notes. Assist in the documentation and improvement of procedures.
Assist in preparation and/or review of quarterly and final project reports.
Maintain project information, collect and maintain data files/folders, develop presentations.
Become trained and proficient in specified core functions within the organization.
Perform other duties as requested.
Requirements:
Must be a citizen of the United States.
Must have or be eligible to obtain government security clearance.
Must be fully vaccinated against COVID-19 unless legally exempt.
Flexibility to work a hybrid schedule; three days in the office & two days home.
Degree in Business Administration, Science/Technology or related field or a minimum of 5 years' experience in an administrative role with customer service and/or technology focus.
Critical thinking & problem-solving skills are required.
Microsoft Office 365 experience.
SharePoint functional knowledge.
Effective communicator in written and oral formats.
Demonstrated high level of organization and attention to detail.
Demonstrated ability to develop and deliver suggestions for process improvements.
Demonstrated customer service excellence.
This position is contingent upon the successful completion of a background screening, which may include checks for criminal history, driving records, financial history, and education verification, as permitted by law.
NCMS IS AN EQUAL OPPORTUNITY EMPLOYER
$42k-70k yearly est. 15h ago
Sales Specialist, AI & Operational Analytics - East Coast
Onestream Software 4.3
Operations specialist job in Birmingham, MI
Sales Specialist, AI & Operational Anaytics
Compensation: $125,000.00 - $170,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience.
Employment Type: Full-Time
Benefits Offered: Vision, Medical, Life, Dental, 401K
Summary
The Sales Specialist, AI & Operational Analytics is a quota-carrying sales role responsible for driving growth within an assigned territory for OneStream's SensibleAI Portfolio, including SensibleAI Forecast, SensibleAI Studio, and SensibleAI Agents. This role includes a commission plan and operates as a highly skilled sales overlay, partnering with OneStream Account Managers while leading the evaluation cycle for AI solution sales. A critical component of the role is the ability to understand diverse industries and business models, identify where AI/ML can deliver measurable value, and scope high-impact use cases that align to OneStream's SensibleAI portfolio.
The position plays a pivotal role in accelerating adoption of OneStream's AI/ML capabilities across existing customers and new prospects and expanding OneStream's presence in strategic markets.
Primary Duties & Responsibilities
Territory Ownership & Sales Execution
Own and execute the business plan for your assigned territory, aligned to regional goals and go-to-market strategies.
Forecast, manage, and track pipeline and bookings to achieve quota objectives.
Partner closely with OneStream Account Managers to identify, influence, and close opportunities involving SensibleAI solutions.
Customer Engagement & Evaluation Leadership
Lead customers and prospects through the AI solution evaluation cycle, including qualification, discovery, proof of concepts/value, solution mapping, use-case scoping, project estimation, business case development, and proposal delivery.
Conduct discovery sessions to uncover customer pain points, data readiness, forecasting needs, and opportunities for automation.
Develop compelling value propositions, ROI models, and executive-ready presentations to advance sales cycles.
Maintain a strong presence in your region by building long-term, trust-based relationships with C-suite and line-of-business leaders.
Market Development & Event Leadership
Support regional field marketing events to promote OneStream's SensibleAI solutions with customers and prospects to expand pipeline.
Leverage personal network and industry knowledge to identify new prospects and expand OneStream's footprint.
Support thought leadership by staying current with AI, ML, and FP&A technology trends and articulating their impact on the Office of Finance.
Collaboration & Solution Expertise
Become a product expert on OneStream's SensibleAI Portfolio and effectively articulate technical concepts in clear, business-oriented language.
Collaborate with AI Solution Consultants, AI Delivery Consultants and Partner ecosystem to ensure high-quality customer engagements.
Prepare and deliver comprehensive proposals and RFP/RFQ responses.
Required Education & Experiene
Bachelor's degree in Business Administration, Marketing, Finance, or related field-or equivalent professional experience.
5+ years of enterprise B2B sales experience, preferably in a quota-carrying role.
Demonstrated ability to communicate complex or technical concepts to senior business audiences in a clear and compelling manner.
Preferred Education & Experience
Experience selling or consulting on complex cloud-based, on-premises, or hybrid technology solutions.
Proven background in consultative selling with C-level executives.
Proficiency with CRM systems, MS Office, and analytical or project management tools.
Demonstrated success working in cross-functional, collaborative teams.
Knowledge, Skills & Abilities
Proven track record of exceeding revenue goals and driving high-growth territories.
Strong customer service orientation with ability to assess customer needs and build long-term satisfaction.
Exceptional verbal and written communication, presentation, and storytelling abilities.
Strong business and financial acumen with the ability to quickly understand how different industries operate and identify processes where ML can drive measurable value.
Knowledge of modern sales and marketing strategies, including account planning and territory management.
Highly professional, strategic, organized, and effective at C-suite leaders.
Tech-savvy with strong business acumen and the ability to quickly understand evolving AI/ML technologies.
Flexible, adaptable, goal-oriented, and skilled at managing multiple priorities.
Willingness to travel as needed.
Who We Are
OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit ******************
Why Join The OneStream Team
Transparency around corporate structure, salary, and benefits
Core value of customer success
Variety of project work (not industry-specific)
Strong culture and camaraderie
Multiple training opportunities
Benefits at OneStream
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:
Excellent Medical Plan
Dental & Vision Insurance
Life Insurance
Short & Long Term Disability
Vacation Time
Paid Holidays
Professional Development
Retirement Plan
All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.
#LI-JB1
#LI-Remote
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$125k-170k yearly 4d ago
Michigan PIP Sr. Litigation Specialist
The Auto Club Group 4.2
Operations specialist job in Dearborn, MI
Michigan PIP Sr. Litigation Specialist - The Auto Club GroupWhat you will do:The Auto Club Group is seeking prospective SeniorClaim Specialist who canwork under less supervision with a high-level of authority to handle highly complex technical issues and the most complex claims.In this position, you will have the opportunity to:
Review assigned claims, contact the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system.
Complete coverage analysis on the most complex claims.
Ensure all possible policyholder benefits are identified.
Create additional sub-claims if needed.
Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.
Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
Evaluate the financial value of the loss.
Approve payments for the appropriate parties accordingly.
Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit).
Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.
Utilize strong negotiating skills.
Senior Claim Specialist assigned to the PIP unit are responsible for claims involving the MCCA or quadriplegic, traumatic brain, amputations, and other catastrophic injuries. The role will require proficiency in dealing with the MCCA and attorney represented claims. Work with insureds, physicians' offices, and medical insurance carriers to obtain necessary information to complete the claims review process and make the appropriate determinations.With our powerful brand and the mentoring, we offer, you will find your position as aSeniorClaim Specialistcan lead to a rewarding career at our growing organization.Work EnvironmentThis position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.How you will benefit:
A competitive annual salary between $74,900 to $99,800
ACG offers excellent and comprehensive benefits packages, including:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, rewards, and much more
We're looking for candidates who:Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications):
Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience
In states where an Adjuster's license is required, the candidate must be eligible to acquire a State Adjuster's license within 90 days of hire and maintain as specified for appropriate states.
A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.
Experience:Five years of experience in the following:
Negotiation of complex claim settlements
Securing and evaluating evidence
Preparing manual and electronic estimates
Subrogation claims
Resolving complex coverage questions
Taking statements
Establishing clear evaluation and resolution plans for claims
Knowledge and Skills:
Advanced technical knowledge of
Essential Insurance Act (Michigan)
Fair Trade Practices Act as it relates to claims
Subrogation procedures and processes
Intercompany arbitration
Litigation
Advanced technical knowledge of:
Negligence Law
No-Fault Law
Medical terminology and human anatomy
MCCA and attorney represented claims
Ability to:
Handle claims to the line Claim Handling Standards
Follow and apply ACG Claim policies, procedures and guidelines
Work within assigned ACG Claim systems including basic PC software
Perform claim file review and investigations
Demonstrate effective communication skills (verbal and written)
Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns
Analyze and solve problems while demonstrating sound decision making skills
Prioritize claim related functions
Process time sensitive data and information from multiple sources
Manage time, organize and plan workload and responsibilities
Attend virtual meetings and corporate/court onsite meetings
Preferred QualificationsEducation
Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience
Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent
CPCU coursework or designation
Michigan resident
#LI-LC1
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$74.9k-99.8k yearly 4d ago
Quality Operations PWT Specialist
FCA Us LLC 4.2
Operations specialist job in Auburn Hills, MI
The Propulsion Systems (PS) Manufacturing Quality position plays a critical role in ensuring the successful development, deployment, and sustainment of Stellantis Global PS Manufacturing Quality processes, standards, and systems. This position supports both mass production and launch phases, driving quality excellence across all PS manufacturing regions and plants.
For mass production: Lead the development, deployment, and long-term sustainment of Stellantis Global Propulsion Systems (PS) Manufacturing Quality processes, standards, and systems, ensuring effective regional handover and consistent implementation across all manufacturing plants.
For Launch: For the region of localization, lead and oversee plant launch readiness by evaluating project team activities from MPRM to SOP, including LRM milestone reviews. Ensure that all quality deliverables are thoroughly reviewed and validated by the Manufacturing Chief Engineer (MCE) / MFG/UPE Underbody Process Engineering and Launch Program Teams during each milestone, supporting a successful and timely program launch.
This role ensures the achievement of quality targets through strategic leadership, cross-functional collaboration, and continuous improvement across all PS manufacturing regions and plants.
Job Description:
Strategy & Leadership:
Develop and manage the Global PS Manufacturing Plant Quality organizational structure, including roles, competencies, and headcount.
Lead forums and clubs (Business & Tech) to drive synergy, share best practices, and support plant-level quality initiatives.
Standards & Systems Development:
Develop, deploy, and manage quality processes for both current production and launch programs.
Own the quality standard approval process and document control.
Represent Stellantis in external quality standardization bodies (ISO/IATF).
Electrification & Innovation:
Lead the development of Electrified PS quality systems, processes, and control strategies.
Create a global competence center for Electrification PS through analysis, benchmarking, and best practice sharing (i.e; eDCT shop/Battery Shop Business Club)
Continuous Improvement & Training:
Coordinate Quality continuous improvement initiatives, workshops, and breakthrough projects.
Provide training and coaching on QMS Standards, Quality basics, SPW fundamentals.
Support plants with Quality Workstation Standard Applications and W2B initiatives.
Collaboration & Support:
Interface globally with PS Manufacturing Quality, UPE, QMS, and PS Engineering.
Support plants directly through Gemba walks, benchmarking, and tailored coaching.
Challenge, Stakes & Results to be Produced:
Assess Plants launch readiness within milestone
MOQ Project review of milestone assessment within Project Team. Countermeasures validation
Support to plants on Standards & Launch Best Practice application on new program
Interface with industrial functions (VPE, MCE, UPE) to define and include Quality Process Lessons Learned and Product & process standard in the programs
Key Decisions:
Validate Process Quality Requirements assessment during milestone review in PPD/PSDP program.
Escalate when needed for the Quality compliance and company interest.
Validate temporary solution in front of detected issue.
Establish the direction to follow in case of roadblocks.
Give team the direction to develop and implement Quality culture and innovation in new programs.
$65k-97k yearly est. 1d ago
Content & Digital Operations Specialist
Eversight 4.0
Operations specialist job in Ann Arbor, MI
Mission: Eversight's mission is to restore sight and prevent blindness through the healing power of donation, transplantation and research.
Our Culture Story: Imagine you're unable to see a loved one's eyes as they smile. You can't see their face as they call your name, or your own face in the mirror as you start each day. This is what life is like for millions of people coping with vision loss.
Now, imagine your eyesight is restored. You can suddenly see all the color and sights of the world around you. Your life is transformed. This is the power of eye donation, corneal transplantation and vision research. This is what Eversight team members make possible every day.
For more than 75 years, Eversight has enabled donors and their families to give the gift of sight. We ensure that their gifts transform the lives of those suffering from blindness, and advance new treatments and cures for blindness.
Summary
Eversight's Content & Digital OperationsSpecialist supports the Brand Strategy & Communications department through hands-on content execution, digital campaign support and analytics and performance measurement across marketing and communications channels. This role is responsible for the day-to-day content development, analytics tracking and reporting, and platform support that collectively support Eversight's brand strategy and communications priorities.
Fair Labor Standards Act Status: Exempt
Essential Job Functions
Executes SEO and AEO tasks, including keyword research, content optimization, metadata updates and performance tracking.
Tracks, analyzes and reports on campaign performance and metrics using tools such as Google Analytics and related dashboards.
Builds, deploys and analyzes surveys and forms, summarizing findings and insights for stakeholders.
Supports marketing campaign execution across digital channels, including social, website, and email coordination, in partnership with senior team members.
Manages day-to-day social media execution, including content drafting, scheduling, publishing, monitoring and performance analytics.
Supports internal communications platforms, including Workvivo content development, posting and engagement tracking.
Maintains and updates supporting content for monthly all-staff meeting, in alignment with brand and communications priorities.
Performs routine website content updates and support, including page updates, blog publishing, and content formatting within the CMS.
Provides operational support for the donor tributes program, including content coordination and updates.
Drafts and proofreads content across channels, ensuring clarity, consistency, and adherence to brand and style guidelines.
Maintains organized files, documentation and reporting to support transparency and continuity.
Ensures appropriate use of data, privacy and consent in all digital and communications activities.
Audits activities and adapts execution to improve efficiency and outcomes.
Maintains current knowledge of industry trends and best practices in content, digital marketing, analytics and communications.
Demonstrates a commitment to the Mission and Values of Eversight.
Other Duties: New tasks, duties and responsibilities may be added at any time, with or without notice to the employee. This job description is not intended to cover or describe all of the tasks, duties and responsibilities the employee may be required to or asked to perform.
Qualifications
Education: Undergraduate studies in marketing, communications, digital media or a related field preferred.
Experience: Experience in marketing, communications, or digital content roles with hands-on responsibility for content execution, analytics and campaign support preferred.
Skills: Ability to work with analytics tools and interpret performance data. Strong writing, editing and proofreading skills. Experience managing social media content, website updates and digital campaigns. Strong organizational skills and attention to detail. Proficiency with content management systems, social media platforms, email marketing tools, survey platforms and analytics tools.
Knowledge: Working knowledge of brand and messaging principles, SEO fundamentals, analytics and reporting, digital marketing and communications best practices, and data privacy considerations.
Benefits
Medical, dental and vision insurance
Generous paid time off
403(b) retirement plan with company match
Tuition reimbursement
Paid parental leave & more
Work Environment & Physical Demands
Work is primarily performed in a normal office environment. While performing the duties of this job, the employee is frequently required to sit for long periods of time. Routine use of computer. Limited noise, room temperature fluctuation, and dust are possible.
The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
$52k-83k yearly est. 1d ago
EFM-Specialist, Logistics Operations
Estes Forwarding Worldwide 4.4
Operations specialist job in Novi, MI
Estes Final Mile, a wholly owned subsidiary of Estes Express Lines, was launched in 2016 to address the growing demand for final mile delivery of consumer and retail goods to residences and businesses across the US. At Estes Final Mile, our focus is on providing a world class customer delivery experience through the use of our technology enabled delivery network, resulting in industry leading service unmatched in the Industry.
We are proud to offer highly competitive pay and a comprehensive benefits package, including:
Paid vacation, sick time, and holidays
401(k) plan with company match
Medical, dental, and vision insurance
Short- and long-term disability plans
Life and accidental death & dismemberment insurance
Job referral bonus program
Responsibilities
The Specialist, Logistics Operations is responsible for maintaining expected service level of all EFM shipments, updating shipments with the most accurate and timely status, and ensuring quality of service provided to EFM customers.
To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.
Track, trace, and monitor Estes Final Mile shipments and update the status with complete notes.
Perform clerical processes related to the Estes Final Mile business. Process routine customer information in support of transportation, billing, and/or collection efforts.
Monitor the web, fax, and voice mail for service provider updates.
Maintain data for specific customers, markets, products, and/or processes as required.
Assist and support Customer Service, Supervisors, and Managers with various business needs.
Communicate to Supervisor any issues or problems that may put a shipment in jeopardy of failure.
Complete outbound calls to consignees requesting a delivery follow up.
Appropriately identify and resolve consignee issues.
Confirm charges from service providers as needed.
Maintain familiarity with conditions that need special and accessorial charges and ensure that all costs and charges are complete and accurate.
Work to find new ways to enhance or drive efficiencies in the customer and end user experience through continuing process improvements.
Manage and maintain Terminal and Agent relationships.
Perform miscellaneous job functions to assist with operations, sales efforts, contracts, and billing.
Support and promote company core values.
Regular attendance is required.
Qualifications
The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.
SKILLS AND ABILITIES
Ability to plan, organize, and manage multiple projects and set priorities.
Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and appreciating others' efforts.
Ability to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
Must be comfortable in a fast-paced, startup environment.
Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
Read, analyze, and interpret highly complex regulations and procedures, and respond to common inquiries or complaints.
Ability to effectively present information and respond to questions from groups of customers and employees.
Ability to read and interpret general business documents.
Ability to write routine reports and general business correspondence.
Ability to work with peers and communicate basic concepts.
Must be comfortable on outbound phone calls.
Ability to solve practical problems through standardized solutions that require limited judgment.
Ability to follow prescribed and detailed procedures to solve routine problems.
Intermediate proficiency in Microsoft Office, internet, web-based, and job specific software applications.
Must be able to work flexible shifts.
Must be eligible to work in the United States.
At this time, EFW will not sponsor a new applicant for employment authorization for this position.
EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check.
EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.
SUPERVISION
Position functions with supervision and has no direct reports.
EDUCATION/EXPERIENCE
Minimum of a High School Diploma (or equivalent) and 0-2 years of experience. 1-3 years of experience in the Transportation/Freight Forwarding or Customer Service industries desired. However, a combination of experience and/or education will be taken into consideration.
LICENSES/CERTIFICATIONS
None required.
TRAVEL
None required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Typically sitting at a desk or table. Intermittently sitting, standing, walking or stooping.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties.
Normal office situation.
EFM is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.
$50k-82k yearly est. Auto-Apply 60d+ ago
Operations Specialist
Carhartt 4.7
Operations specialist job in Dearborn, MI
Title: OperationSpecialistDepartment: PBS - Product, Brand & StrategyReports to: VP, Women's MerchandisingLocation: Dearborn, MIJob Classification: HybridFLSA Status: ExemptJob Band: Professional The OperationsSpecialist primary responsibilities is to provide administrative support and project assistance to the VPs of Merchandising and Business Planning. It requires a proactive approach to supporting the development and execution of schedule management, in a dynamic environment with deadline driven timelines. This role will provide the Merchandising, Product Operations & Planning department with efficient and smooth day-to-day operations, allowing leaders to focus on more advanced responsibilities.
Inspired by Hard Work
At Carhartt, the values of hard work-dependability, honesty, and trust-are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission-We serve and protect all hardworking people by building durable products-we remain dedicated to upholding these principles in every decision we make and every product we create.
Associate Responsibilities
Manage the dynamic schedule VPs of Merchandising & Business Planning through prioritization and time management.
Develop and schedule individual 1x1 meetings, team meetings and events, develop meeting agendas, determine and coordinate location for team meetings, and execute email communications to ensure timely distribution of key topics critical to the department's success.
Execute additional administrative duties in a confidential and timely manner, including but not limited to, travel planning and booking, expense submission, interview candidate coordination and new hire onboarding.
Support the Merchandising, Product Operations & Business Planning leadership teams with the execution of onsite GTM moments and logistics - timing, location, meeting scheduling, space reservation and food catering coordination.
Plan, coordinate, and oversee event planning for all department and external customer meetings.
Exercise a high level of tact and discretion due to frequency of corporate-wide internal and external contacts, some degree of exposure to confidential data and conversations with external individuals.
Use knowledge and experience of the department processes to ensure that the brand voice is consistent and accurate; acts as a resource to other members of the department.
Support other projects and assignments as assigned by the VP of Merchandising and Business Planning as needed
Required Education
Bachelor's Degree in a related field; or equivalent years of experience in lieu of degree.
Focus on business, marketing, and/or communications is preferred.
Required Skills & Experience
Minimum of 4 years of experience in marketing, customer service or support; a minimum of one year of experience developing and executing project plans and supporting multiple projects simultaneously.
Advanced computer skills, specifically in MS Word, Excel, PPT, and Outlook. Comfortable using Mac and PC
Ability to learn quickly and work in a team environment.
Previous experience and competence in developing and executing project plans and supporting multiple projects at one time
Excellent written and oral communication skills with the proven ability to communicate with all levels including management and retail partners
Outstanding organizational skills with demonstrated ability to prioritize workload and attention to detail
Physical Requirements and Working Conditions
Office Equipment used, such as computer, copier, projector, phone, etc.
Light lifting may be required. 30 LB
Willing to work some weekends if necessary.
Light travel required (up to 15%)
This position has a Hybrid location: Associate will work on-site regularly as needed for work activities.
Carhartt is a tobacco free workplace.#LI-Hybrid
$41k-56k yearly est. 6d ago
Deposit Operations Specialist
Bank of Ann Arbor 4.0
Operations specialist job in Ann Arbor, MI
Requirements
High School diploma or equivalent, some college or BA/BS preferred; history of relevant continued education is highly preferred
3 - 5 years of experience in a financial or banking environment preferred
Excellent work ethic, high levels of integrity, ability to prioritize and results focused.
Knowledge and experience with bank core system processing software and proficiency with Windows based applications and operations related software.
Knowledge of check processing, ACH, wire transfers and card services preferred.
Demonstrated success in a similar role within a bank operations or retail team; account reconciliation and deposit operations experience preferred.
Work independently in a fast-paced environment
Dedicated to the delivery of excellent client service to interact effectively with clients and team members at any level in the organization
Attention to detail to ensure accuracy
Excellent verbal and written communication skills
Knowledge of Federal and State regulations pertaining to bank operation functions.
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
$53k-87k yearly est. 11d ago
Quantitative Operations Specialist
Viewline Ventures
Operations specialist job in Detroit, MI
Job DescriptionAbout Us
We're a fast-growing startup in specialized alternative markets, building smart operations from the ground up. Our team is small, scrappy, and collaborative, and we thrive on solving tough problems with discipline and precision. We're looking for someone who takes pride in doing things the right way, loves following structured processes, and enjoys being the person everyone can count on to get it done right. If that's you, we want to meet you.
About the Role
As an Implementation Specialist, you'll play a critical behind-the-scenes role in keeping our operation running with accuracy, consistency, and discipline. You'll execute structured playbooks, manage client-facing systems, and flag edge cases, all while keeping meticulous records.
This is a high-trust, precision-driven position ideal for someone who thrives in structured environments, takes pride in operational excellence, and finds satisfaction in completing tasks with care and consistency. You'll be required to travel locally on a daily basis, so access to reliable transportation is essential.
Key Responsibilities
Execute SOPs and task checklists with high attention to detail and operational discipline
Manage real-time workflows, resolve edge cases, and escalate issues as needed
Log detailed records of all actions and outcomes to maintain transparency and traceability
Monitor accounts, balances, and platform statuses pre- and post-execution
Troubleshoot minor technical issues and assist with onboarding or setup tasks for new accounts or tools
Complete field-based tasks involving physical systems, identity verifications, or client-specific operations (local travel required)
Requirements
Detail-Driven & Conscientious: You care deeply about the little things. You catch what others miss.
Process-Oriented & Reliable: You excel when following structured steps, and teammates know they can count on you.
Completionist: You finish what you start, close loops without reminders, and don't leave tasks half-done.
Steady Under Pressure: You're calm and focused in live settings and time-sensitive moments.
Technically Capable: You're comfortable navigating software, tools, and browser-based workflows.
Logistically Flexible: You're based in New Jersey, Philadelphia, Michigan, or Ontario (or willing to relocate) and can handle daily in-person tasks that require local travel.
Bonus Points
Experience in admin, ops, or structured execution roles (e.g., QA, compliance, lab work, customer operations)
Familiarity with SOP-driven environments or performance-based work
Benefits
Competitive hourly pay with performance incentives
Flexible hours with consistent workflows
Direct exposure to the operational engine of a high-growth, high-precision startup
Clear SOPs and support systems so you can execute with confidence
$43k-70k yearly est. 9d ago
Quality Operations PWT Specialist
Stellantis
Operations specialist job in Auburn Hills, MI
The Propulsion Systems (PS) Manufacturing Quality position plays a critical role in ensuring the successful development, deployment, and sustainment of Stellantis Global PS Manufacturing Quality processes, standards, and systems. This position supports both mass production and launch phases, driving quality excellence across all PS manufacturing regions and plants.
For mass production: Lead the development, deployment, and long-term sustainment of Stellantis Global Propulsion Systems (PS) Manufacturing Quality processes, standards, and systems, ensuring effective regional handover and consistent implementation across all manufacturing plants.
For Launch: For the region of localization, lead and oversee plant launch readiness by evaluating project team activities from MPRM to SOP, including LRM milestone reviews. Ensure that all quality deliverables are thoroughly reviewed and validated by the Manufacturing Chief Engineer (MCE) / MFG/UPE Underbody Process Engineering and Launch Program Teams during each milestone, supporting a successful and timely program launch.
This role ensures the achievement of quality targets through strategic leadership, cross-functional collaboration, and continuous improvement across all PS manufacturing regions and plants.
Job Description:
Strategy & Leadership:
Develop and manage the Global PS Manufacturing Plant Quality organizational structure, including roles, competencies, and headcount.
Lead forums and clubs (Business & Tech) to drive synergy, share best practices, and support plant-level quality initiatives.
Standards & Systems Development:
Develop, deploy, and manage quality processes for both current production and launch programs.
Own the quality standard approval process and document control.
Represent Stellantis in external quality standardization bodies (ISO/IATF).
Electrification & Innovation:
Lead the development of Electrified PS quality systems, processes, and control strategies.
Create a global competence center for Electrification PS through analysis, benchmarking, and best practice sharing (i.e; eDCT shop/Battery Shop Business Club)
Continuous Improvement & Training:
Coordinate Quality continuous improvement initiatives, workshops, and breakthrough projects.
Provide training and coaching on QMS Standards, Quality basics, SPW fundamentals.
Support plants with Quality Workstation Standard Applications and W2B initiatives.
Collaboration & Support:
Interface globally with PS Manufacturing Quality, UPE, QMS, and PS Engineering.
Support plants directly through Gemba walks, benchmarking, and tailored coaching.
Challenge, Stakes & Results to be Produced:
Assess Plants launch readiness within milestone
MOQ Project review of milestone assessment within Project Team. Countermeasures validation
Support to plants on Standards & Launch Best Practice application on new program
Interface with industrial functions (VPE, MCE, UPE) to define and include Quality Process Lessons Learned and Product & process standard in the programs
Key Decisions:
Validate Process Quality Requirements assessment during milestone review in PPD/PSDP program.
Escalate when needed for the Quality compliance and company interest.
Validate temporary solution in front of detected issue.
Establish the direction to follow in case of roadblocks.
Give team the direction to develop and implement Quality culture and innovation in new programs.
Precision Medicine Business Specialist - Long Island
Astellas Pharma, Inc. 4.9
Operations specialist job in Garden City, MI
Precision Medicine Business Specialist - Long Island, NY Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at *****************
Astellas is announcing a Precision Medicine Business Specialist opportunity in the Long Island, NY territory.
PURPOSE AND SCOPE:
To ensure the achievement of sales goals in territory by promoting Astellas oncology products and services to physicians and other medical personnel within assigned geography. Educate customers on characteristics, advantages, indicated treatment and all other developments related to promoted products. Professionally represent Astellas in the field and ensure high levels of visibility and customer satisfaction in territory. Maintain effective communication and relationships with key external and internal customers.
Flexible pay grade level, based on candidate background and skillset.
ESSENTIAL JOB RESPONSIBILITIES:
* Call on targeted physicians and oncology centers to promote and educate on the use of Astellas products through one-on-one meetings and presentations, professional education programs and other appropriate means. Responsible for ensuring high levels of call and field productivity; expected to meet call plan expectations, with 5 days in the field each week, supported by office time needed for call planning and follow-up, preparing presentations, making appointments, etc.
* Develop Sales plans and business territory plan activities to support customers using company resources and promotional activities as identified by Oncology Regional Business Manager (ORBM)
* Utilize clinical knowledge to influence prescribing habits
* Coordinate promotional efforts with peers across franchises
* Achieve quarterly sales goals within territory while adhering to all ethical sales practices and required regulations
* Deliver the highest level of clinical and technical value, helping the healthcare customer meet their unique patient care needs, while operating at all times within regulatory guidelines
* Ensure optimum strategy development using territory business plan
* Responsible for accurately reporting sales activities, testing, territory expenses and submitting written reports as necessary by the deadline set forth and defined by Oncology Regional Business Manager
* Appropriately manage and maintain all company equipment and promotional materials (company literature, materials, etc.) according to necessary company guidelines
* Attend all company-sponsored sales and medical meetings as directed by company management (POA's, National Sales Meetings, Regional and Local Conventions, etc.)
* Continuous learning on efficient sales and communication techniques and product / therapeutic area training
* Additional responsibilities as necessary
QUANTITATIVE DIMENSIONS:
* Direct impact on obtaining sales attainment
* Maintain adequate call coverage at National Level
* Deployment of promotional resources at National Level
ORGANIZATIONAL CONTEXT:
* Reports to Oncology Regional Business Manager (ORBM)
* No Direct Reports
$75k-145k yearly est. 2d ago
Sales Operations Specialist
Libbey 4.2
Operations specialist job in Toledo, OH
The Sales OperationsSpecialist will provide sales support to maximize Libbey's growth in the Foodservice, Retail and B2B channels, supporting all levels of sales team members. The role will utilize CRM and other internal databases to pull data and reports to address identified needs, collaborate with cross-functional departments and be able to effectively manage several requests at once. The sales operationsspecialist will implement development strategies as well as support users with our current CRM while staying informed on technology to influence sales team growth.
RESPONSIBILITIES
Sales Operations & Support
Provide dedicated support and effective communication to the regional sales team across all channels, assisting with all aspects of transactional and operational responsibilities.
Act as a key liaison between Sales and internal departments (Pricing, Customer Service, Supply Chain, and Marketing) to ensure process efficiency and alignment.
Assist in creating and maintaining sales presentations, lookbooks, and PowerPoint decks for customer-facing meetings.
Manage sales lead uploads (batch reports, Construction Wire reports, etc.) and support lead generation efforts, including researching contact information and qualifying leads.
CRM Administration & Optimization
Administer and maintain the CRM system, ensuring data accuracy, user adoption, and continuous process improvement.
Manage CRM campaigns, including setup, tracking, and performance reporting.
Develop, document, and optimize sales processes, including lead management, opportunity tracking, and pipeline reporting.
Establish and champion a culture of continuous improvement and commercial excellence to maximize CRM effectiveness.
Create and maintain training materials for CRM use, reporting, and dashboards; conduct related training sessions for the sales team.
Data Analysis & Reporting
Analyze sales data to identify trends, monitor KPI's, and generate actionable insights to inform business strategy.
Maintain, analyze, and report on customer and account data to support sales efforts.
Build and manage dashboards and reports in Power BI and CRM platforms to visualize sales and performance metrics.
Conduct account research and provide analysis to support sales initiatives.
Project Management & Continuous Improvement
Lead and support projects aimed at implementing new systems or enhancing existing sales and CRM processes.
Diagnose operational issues, analyze root causes, and develop data-driven solutions to improve efficiency and effectiveness.
Collaborate cross-functionally to identify opportunities for process automation and workflow streamlining.
Marketing & Administrative Support
Support marketing administration activities, including BOGO's, SPIFF's, and Advantage programs.
Maintain and update supplier information sheets and vendor information requests.
Oversee administration of the internal sales communications platform, including maintaining content and coordinating the sales training calendar.
Proactively suggest and implement sales process improvements and support other sales initiatives as assigned.
Lead, influence and empower the organization to fulfill our purpose (living our legacy, shaping our future, and winning as one)
Cultivate a diverse and inclusive culture where associates can thrive, make us better and fuel ideas/innovations to ensure our long-term success
REQUIREMENTS & QUALIFICATIONS
High school diploma or GED required
Bachelor's degree in a business or related field preferred
3-5 years of sales support experience preferred
Ability to multitask, prioritize and successfully manage multiple priorities simultaneously
Strong organization skills
Excellent attention to detail and a high level of accuracy
Proficient in Microsoft Dynamics 365 CRM preferred
Proficient in Power Bi, Canva, and Scribe preferred
Required advanced knowledge in MS Office, with emphasis on Excel, including use of common formulas and pivot tables
Ability to synthesize complex or diverse information; collect and research data; utilize intuition and experience to analyze data
Strong communication skills with the ability to persuade and influence
Required strong analytical, problem-solving, and interpersonal skills
Willingness to learn and develop key skills to advance their career
COMPETENCIES FOR SUCCESS
Take Control: ask for the direction and support you need to attain mastery of your objectives and ownership of your professional development.
Be Engaged & Committed: lean in to learn, engage, and contribute, resulting in increased performance and personal satisfaction from your work.
Be Accountable: hold yourself responsible for achieving your goals and successfully executing against the organization's initiatives.
Overcome Constraints: avoid letting perceived roadblocks limit your ability to solve problems, address challenges, and develop innovative solutions.
$65k-98k yearly est. 6d ago
New Business Professional II
AAA Life Insurance Company 4.5
Operations specialist job in Livonia, MI
Why AAA Life
AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive.
As a New Business Professional, you will process life and annuity applications ensuring each case is effectively managed to minimize turnaround time and maximize customer satisfaction. This may include reviewing confidential, sensitive, documents for completion and accuracy; ordering medical records and moving the case to completion.
Note: Must be willing and able to work 9:30am to 6:00pm shift
Responsibilities
How You'll Work
Work Solution: Remote
Relocation Eligibility: Not Available
What You'll Do
Tasks may include reviewing confidential, sensitive, documents for completion and accuracy, ordering medical records and moving the case to completion. This role may also process reinstatements, and conversions.
Process and track new business applications by inputting necessary data for accurate completion. Process life insurance and annuity applications ensuring each case is effectively managed to minimize turn-around time and maximize customer satisfaction.
Generates reports, correspondence and form letters for additional information, document files and follows up according to established procedures.
Reviews and processes new applications for life insurance and annuity products ensuring applications meet technical, legal and underwriting guidelines.
Refers or consults with Senior New Business Professional or other staff as appropriate on more complex applications.
Handles customer inquiries to include agents and members.
This role may also:
Process reinstatements, and conversions.
Generates reports, correspondence and form letters for additional information, document files and follows ups.
Reviews and processes new applications for life insurance and annuity products.
Handles customer inquiries to include agents and members.
Qualifications
Qualifications
1 -2 years' experience in process-oriented customer service role.
High School diploma or equivalent and some college level coursework required.
Strong Computer and Data Entry skills
Proficient with MS Office software
Experienced with internet-based systems.
Preferred Qualifications
Excellent Verbal and Written Communication skills.
Able to review data/documents for accuracy and consistency' take action to prevent mistakes; follow procedures closely; keep records accurate and up to date.
Able to interpret situations and information objectively when stressed; remain calm and professional in potentially volatile or emotionally charged interactions; maintain high productivity in stressful situations; maintain high performance in the face of setbacks or rejections; view failures objectively and rebound quickly.
Able to demonstrate mastery of the technical/functional skills necessary for performing own job.
Able to gather appropriate data and diagnose the cause of a problem before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develops contingency plans to deal with them; develop and evaluate alternative courses of action.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
$63k-85k yearly est. Auto-Apply 60d+ ago
Business Transformation Advanced Specialist
Autoliv United States 4.4
Operations specialist job in Auburn Hills, MI
Job Description
Business Transformation Advanced Specialist
Autoliv's primary goal is to Save More Lives. Our products never get a second chance. This is why we can never compromise on quality. We are working to increase vehicle safety by developing seatbelts, airbags and steering wheels and you can be part of our team as an Business Transformation Advanced Specialist.
In this role you will collaborate cross-functionally to drive strategic projects, including supporting Project Sponsors, providing financial insights and analysis, and creating content for ELT and EMT SteerCo meetings, to monitor progress to targets and connect project accomplishments with AAM EBIT.
What you'll do:
Strategic Analysis & Planning
Conduct comprehensive business analysis to identify transformation opportunities and areas for operational improvement
Perform detailed financial analysis including cost-benefit analysis, ROI modeling, and financial impact assessments for transformation initiatives
Analyze market trends, competitive landscape, and industry benchmarks to inform strategic decision-making
Support the development and execution of transformation roadmaps and strategic plans
Executive Communication & Reporting
Prepare and present high-quality executive presentation materials for C-suite and board-level audiences
Develop compelling business cases and recommendations supported by data-driven insights
Facilitate executive meetings and workshops to drive alignment on transformation priorities
Project Support & Implementation
Collaborate with cross-functional teams to design and implement transformation initiatives
Lead coordination and financial reporting of transformation projects, serving as a key business partner to project sponsors and DRIs (Directly Responsible Individuals)
Support change management activities and stakeholder engagement throughout transformation projects
Monitor and evaluate the effectiveness of implemented changes, recommending adjustments as needed
Work across functions, reporting the right level of information in a timely manner and delivering the right uplift strategy analysis to stakeholders
What is required:
4+ years of experience in business analysis, corporate strategy, strategic finance, FP&A, or 2+ years of experience in transformation consulting or private equity
Bachelor's degree in business, finance, economics, or related field (advanced degree a plus - MBA or equivalent)
Strong business acumen and proven project management skills are required
Proficiency in PowerPoint and Excel
Ability to create and deliver executive-level presentations
4 days per week in office located in Auburn Hills, MI
Experience working for or with manufacturing companies strongly preferred, automotive industry experience a plus
Spanish proficiency a plus
What's in it for you:
β’Attractive compensation package
β’Recognition awards, company events, family events, university discount options and many more perks.
β’Gender Pay Equality
Autoliv is proud to be an equal opportunity employer. Autoliv does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identify and/or expression, age, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Autoliv does business.
$75k-102k yearly est. 29d ago
New Business Specialist - Life
Signal Advisors
Operations specialist job in Detroit, MI
THE JOB
As a New Business Specialist at Signal Advisors, you will be the primary operational point of contact for financial advisors transacting new Life Insurance business through the Signal platform. You are essential to our mission, as delivering a seamless, efficient new business experience is at the core of the value Signal provides.
You are a process-driven and customer-centric expert who works diligently with advisor office staff, advisors, and insurance carrier partners. Your success ensures the Signal new business process stands out as the best in the industry.
WHAT YOU'LL GET TO DO
Serve as the primary owner for resolving any open issues related to submitted applications, from the point of application entry to successful coverage placement.
Review, input, and audit life insurance applications and supporting documentation provided by advisors to ensure they are βin good orderβ prior to final submission to the carrier.
Communicate proactively and professionally with carriers and/or ceding institutions to monitor and expedite the application and fund transfer process.
Maintain meticulous application records, statuses, and notes in Signal Advisors' internal systems (CRM).
Maintain a thorough understanding of the life insurance and annuity industries, including product knowledge, industry trends, and compliance issues.
Develop relationships with key administrative and office support staff to facilitate proper business flow between business units and third-party administrators.
Continuously find ways to improve business processes and new business functions, living our value: "We're obsessed with finding a better way."
Understand the application process deeply and be able to walk the advisor through form completion or complex questions with clarity and ease.
WHAT WE'RE LOOKING FOR IN TEAM MEMBERS
Customer-Centric: You are obsessed with creating an unparalleled customer experience, leading with compassion and bringing ease and calm to all interactions.
Intentional Communicator: You utilize multiple communication methods effectively, thoughtfully listening, distilling, and presenting information that is clear and easily digestible.
Executer: You can independently translate high-level ideas into action, dig into the details, and make progress toward goals quickly.
Problem Solver: Challenges invigorate you! You explore creative solutions and take ownership to keep moving forward when you encounter friction or roadblocks.
Accountable: You work independently, grab the jump ball, and get it past the finish line, comfortable with a culture of continuous feedback.
WHAT YOU HAVE
At least 2 years of Life-specific New Business related experience within an insurance agency, BGA/IMO, or carrier environment.
Demonstrable experience ensuring applications are "not-in-good-order" (NIGO) free and processed quickly.
Excellent written and verbal communication skills, especially in a professional, remote environment.
Proven ability to work independently, manage a high volume of cases, and prioritize work based on urgency.
High level of proficiency with CRM software (e.g., Salesforce) and process management tools.
WHAT WE VALUE @ SIGNAL
These are the values that drive how we operate and make decisions.
π
We're obsessed with finding a better way
. Never settle for less.
π
We act with a sense of urgency
. We use our best judgment to act urgently on the right things at the right time.
π
We raise our level of awareness
.
Everything starts with awareness. We're curious and alert to what is happening around us.
π
We find inches everywhere around us
. There are thousands of opportunities to make an impact. We take those opportunities and act.
π§
We do the right thing
. Sticking to the highest standard of integrity is not optional.
πͺ
We have strong opinions, loosely held
. It's not about WHO is right, it's about WHAT is right.
β
Simplicity is Genius.
Simplicity doesn't just clarify; it makes things better for everyone. It's that simple.
π
Ideas are valued, execution is worshiped.
Great ideas get you to the 50-yard line; outstanding execution gets you into the end zone.
πͺ
We are the "they".
There is no "they".
We
are empowered to fix things, to be proactive, to find a solution.
π We launch big ideas and then obsess over feedback to learn how we can make it even better.
COMPENSATION & BENEFITS
The US base salary for this full-time position is determined by role, level, and location. Individual pay is determined by work location and additional factors, including interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data.
In addition to salary, our team members benefits include:
Medical, vision, and dental coverage
FSA or HSA-eligible health plans
3% 401k company contribution with no vesting period
Paid parental leave for all parents
Learning & Development stipend
Wellness Programs
Flexible vacation policy
Dedicated sick days
10 company-wide holidays
$500 for your home office setup
Flexible, hybrid working environment
Annual all-company retreat
Competitive equity package based on on role and level
Our company is committed to building a team that represents people from many different backgrounds and professional, educational, and life experiences. We strongly encourage you to apply, if you have interest in the role. So think of our job postings as just the start of the conversation. Take the leap - you might just be the perfect person for one of our open roles, even if you don't fully match every requirement on the job description.
$59k-101k yearly est. 60d+ ago
Business Anlayst
IPS Technology Services 3.8
Operations specialist job in Troy, MI
IPS Technology Services adds value to customers' businesses by cultivating partnership and delivering quality services to meet or exceed customer expectations. Our FOCUS is on understanding customer requirements, teamwork, and communication. Our GOAL is a repeat customer.
Job Description
Title: Sr. Business Analyst
Location: Troy, MI
Duration: 6 Months
Description:
Starting remote during COVID, then Troy, MI
Requirements gathering and analysis / break down of large requests into user stories and/or component parts
System and system integration design based on requirements
Man management of adjunct technical resources, including vendor deliverables
Agile or agile-variant software development methodologies
Understanding of testing concepts through the software development lifecycle (unit, performance, regression) and capability to write test cases and test plans
Proven strength in interpreting customer business needs and translating them into application and operational requirements.
Experience with business and technical requirements analysis, business process modelling/mapping, and data modelling.
Strong experience with incident management, leading both on and off-hours ad hoc support teams.
Strong experience with various software development methodologies such as Agile, SCRUM, Waterfall, etc.
Strong experience building, writing and executing test cases (using technologies such as JIRA, Confluence, Selenium, Loadrunner, is a plus)
Excellent communicator - Ability to communicate verbally and in technical writing to all levels of the organization in a proactive, contextually appropriate manner.
Excellent analytical and problem solving skills.
Execute root cause analysis of systems and data issues.
Excellent organizational skills.
Excellent understanding of business process.
Strong ability to think through workflows and the characteristics that make each workflow different.
Proven ability to prioritize work by dividing time, attention and effort between assigned workload and on-going support tasks.
Proven ability to easily adapt to changes in processes, procedures and priorities.
Proven understanding of web service APIs and XML messaging systems
Additional Information
Local Preferred
$54k-97k yearly est. 60d+ ago
Sourcing Operations Specialist II
Carhartt 4.7
Operations specialist job in Dearborn, MI
Dearborn, MI Department: Sourcing Reports To: Sr Manager, Sourcing Operations DBJob Classification: HybridFLSA Status: Exempt Job Band: Professional The Sourcing OperationsSpecialist serves as the liaison for the business in the processing of seasonal samples from request to production of goods. Responsible for governing best practices of sample needs from request to delivery at distribution locations. This role will also account for communicating Non-Stock and seasonal sample status from vendor and field associates to internal partners. Key responsibilities include but are not limited to the creation, maintenance, and distribution of tracking documents, reports, and calendars to the business units on milestones and deliverables. In addition, this position will oversee valued-added services purchased by industrial customers; and manage special projects related to Industrial Sourcing.
Inspired by Hard Work
At Carhartt, the values of hard work-dependability, honesty, and trust-are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission-We serve and protect all hardworking people by building durable products-we remain dedicated to upholding these principles in every decision we make and every product we create.
Representative Responsibilities
Primary liaison for the business related to the processing of Non-Stock orders and seasonal sample request to Carhartt Finished Goods Suppliers.
Attend Industrial Development meetings to integrate sourcing operations processes into the product development process for CCG, FR, PPE.
Collaborate with Global Product for development needs and align on best practice to fulfill the requirements for Non-Stock offering and seasonal sample needs.
Creates Purchase and Production Orders for issuance of Non-Stock request. Coordinate delivery of all Non-Stock orders to allocatable location, monitoring status and resolving problems delivery.
Owns conversion and issuance of all seasonal Field Testing, Finished Good Test, Merchandise, Sales, Seeding Samples, etc. request to finished goods suppliers.
Coordinates availability of seasonal sales tools for Photography, Presentations, 3rd Party Testing, Tradeshows, Account Visits, etc.
Organize and provide direction for seasonal development sample needs across all internal departments. Report variance for requirements and delivery.
Ensure timely and accurate request, tracking and receipt at the Distribution Center of all Non-Stock orders and seasonal samples.
Manage the sourcing of value-added services (VAS) for non-stock orders, including but not limited to, the embellishment of products; and determination of service provider (internally or 3rd party)
Oversee the completion of the value-added services to meet customer specifications and negotiate the resolution of any issues in the process.
Oversee Scorecard-type evaluation on Non-Stock product delivery and fill rates for improved performance. Analyze results, report findings to leadership with recommendations for changes, and implement approved changes.
Manage business request for all Industrial special projects and seasonal samples orders for development, product placement and sample needs.
Develop, maintain, advise and communicate calendar deliverables as the liaison between business units for development of seasonal samples and industrial styles.
Negotiate optimum timelines with suppliers and other supply chain partners for Sample production.
Compile and assess current departmental processes to develop and implement best practices for seasonal samples and industrial non-stock production and escalate plan of action to resolve issues.
Coordinate sufficient raw materials remain on hand for Non-Stock processing.
Direct Sample Tracking on incomplete or pass due PO's for timely closure and payment in SAP. Authorize payment for samples received or chargebacks for missing or damaged samples.
Maintain PO acceptance for all suppliers for delivery, through internal programs and systems. Advise factories and field Sourcing of unexecuted PO's and mitigate challenges to delivery. Collaborate on corrective actions for execution of issued PO's.
Monitor sample shipment IDOC errors through SAP and acceptance in Fiori.
Recommend and provide solutions for reconciliation of payment discrepancies for sample receipt. Resolve blocked sample invoices reported for inconsistencies
Work with partner departments within Carhartt to develop and implement process improvements that optimize supplier performance (i.e. inventory levels, days to issue, sample substitutions).
Demonstrate ownership with product being developed and produced. Make and own decisions when appropriate to the job level, recognizing which issues to elevate and communication at higher levels.
Required Education
Bachelor's degree in Business, Operations, Supply Chain' or related field; or equivalent years of related experience in lieu of degree.
Required Skills & Experience
Minimum of 3 years' experience collaborating with cross functional teams in sourcing or in a related field.
Experience in an apparel or non-durable goods manufacturing environment preferred.
Demonstrated experience in developing and implementing work processes and procedures.
Excellent written and verbal communication skills.
Demonstrated ability to effectively communicate with all levels of the organization and external vendors.
Strong organizational skills with the ability to multi-task.
Excellent attention to detail.
Negotiation skills preferred.
Proficient with Microsoft Office.
Working knowledge of software systems as SAP and/or Tradelink preferred.
Physical Requirements and Working Conditions
Typical office environment; office setting. Extended periods of time sitting, standing, typing on a computer is required.
Willing to work some weekends if necessary.
Able to lift 40 pounds without restriction.
National and International travel required (up to 20%).
This position has a Hybrid location: Associate will work on-site regularly as needed for work activities.
Carhartt is a tobacco free workplace.
$41k-56k yearly est. 5d ago
Business Transformation Advanced Specialist
Autoliv 4.4
Operations specialist job in Auburn Hills, MI
Autoliv's primary goal is to Save More Lives. Our products never get a second chance. This is why we can never compromise on quality. We are working to increase vehicle safety by developing seatbelts, airbags and steering wheels and you can be part of our team as an Business Transformation Advanced Specialist.
In this role you will collaborate cross-functionally to drive strategic projects, including supporting Project Sponsors, providing financial insights and analysis, and creating content for ELT and EMT SteerCo meetings, to monitor progress to targets and connect project accomplishments with AAM EBIT.
What you'll do:
Strategic Analysis & Planning
* Conduct comprehensive business analysis to identify transformation opportunities and areas for operational improvement
* Perform detailed financial analysis including cost-benefit analysis, ROI modeling, and financial impact assessments for transformation initiatives
* Analyze market trends, competitive landscape, and industry benchmarks to inform strategic decision-making
* Support the development and execution of transformation roadmaps and strategic plans
Executive Communication & Reporting
* Prepare and present high-quality executive presentation materials for C-suite and board-level audiences
* Develop compelling business cases and recommendations supported by data-driven insights
* Facilitate executive meetings and workshops to drive alignment on transformation priorities
Project Support & Implementation
* Collaborate with cross-functional teams to design and implement transformation initiatives
* Lead coordination and financial reporting of transformation projects, serving as a key business partner to project sponsors and DRIs (Directly Responsible Individuals)
* Support change management activities and stakeholder engagement throughout transformation projects
* Monitor and evaluate the effectiveness of implemented changes, recommending adjustments as needed
* Work across functions, reporting the right level of information in a timely manner and delivering the right uplift strategy analysis to stakeholders
What is required:
* 4+ years of experience in business analysis, corporate strategy, strategic finance, FP&A, or 2+ years of experience in transformation consulting or private equity
* Bachelor's degree in business, finance, economics, or related field (advanced degree a plus - MBA or equivalent)
* Strong business acumen and proven project management skills are required
* Proficiency in PowerPoint and Excel
* Ability to create and deliver executive-level presentations
* 4 days per week in office located in Auburn Hills, MI
* Experience working for or with manufacturing companies strongly preferred, automotive industry experience a plus
* Spanish proficiency a plus
What's in it for you:
* Attractive compensation package
* Recognition awards, company events, family events, university discount options and many more perks.
* Gender Pay Equality
Autoliv is proud to be an equal opportunity employer. Autoliv does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identify and/or expression, age, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Autoliv does business.
How much does an operations specialist earn in Grosse Ile, MI?
The average operations specialist in Grosse Ile, MI earns between $34,000 and $88,000 annually. This compares to the national average operations specialist range of $35,000 to $85,000.
Average operations specialist salary in Grosse Ile, MI
$55,000
What are the biggest employers of Operations Specialists in Grosse Ile, MI?
The biggest employers of Operations Specialists in Grosse Ile, MI are: