Order management representative vs customer relations representative

The differences between order management representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order management representative, becoming a customer relations representative takes usually requires 6-12 months. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $38,236 average annual salary of an order management representative.

The top three skills for an order management representative include order entry, purchase orders and customer service. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Order management representative vs customer relations representative overview

	Order Management Representative	Customer Relations Representative
Yearly salary	$38,236	$38,632
Hourly rate	$18.38	$18.57
Growth rate	-	-4%
Number of jobs	146,936	235,295
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 51%
Average age	43	40
Years of experience	2	12

Order management representative vs customer relations representative salary

Order management representatives and customer relations representatives have different pay scales, as shown below.

	Order Management Representative	Customer Relations Representative
Average salary	$38,236	$38,632
Salary range	Between $26,000 And $56,000	Between $29,000 And $50,000
Highest paying City	-	New York, NY
Highest paying state	-	New Jersey
Best paying company	-	Cook Children's Medical Center
Best paying industry	-	Finance

Differences between order management representative and customer relations representative education

There are a few differences between an order management representative and a customer relations representative in terms of educational background:

	Order Management Representative	Customer Relations Representative
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Order management representative vs customer relations representative demographics

Here are the differences between order management representatives' and customer relations representatives' demographics:

	Order Management Representative	Customer Relations Representative
Average age	43	40
Gender ratio	Male, 27.3% Female, 72.7%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between order management representative and customer relations representative duties and responsibilities

Order management representative example responsibilities.

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Process return merchandise authorization forms (RMA) from Eaton distributors and affiliates worldwide.
Process returns (RMA's) track the reworks, and advise the customers of status.
Coordinate product deliveries and logistics from company factory and vendors to customer to ensure all products are deliver on time.
Verify medicaid waive eligibility for non-emergency transportation.
Develop and assist in the implementation of the NAFTA certificate process which help the factory to comply with this export requirement.

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Order management representative vs customer relations representative skills

Common order management representative skills

Order Entry, 12%
Purchase Orders, 10%
Customer Service, 8%
CRM, 7%
Inbound Calls, 7%
Data Entry, 6%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

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Order Management Representative
Order Management Representative vs Customer Relations Representative

Updated January 8, 2025

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