Order management representative vs customer support representative

The differences between order management representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order management representative, becoming a customer support representative takes usually requires 6-12 months. Additionally, an order management representative has an average salary of $38,236, which is higher than the $37,404 average annual salary of a customer support representative.

The top three skills for an order management representative include order entry, purchase orders and customer service. The most important skills for a customer support representative are technical support, windows, and customer inquiries.

Order management representative vs customer support representative overview

	Order Management Representative	Customer Support Representative
Yearly salary	$38,236	$37,404
Hourly rate	$18.38	$17.98
Growth rate	-	-4%
Number of jobs	146,936	243,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 50%
Average age	43	40
Years of experience	2	12

Order management representative vs customer support representative salary

Order management representatives and customer support representatives have different pay scales, as shown below.

	Order Management Representative	Customer Support Representative
Average salary	$38,236	$37,404
Salary range	Between $26,000 And $56,000	Between $29,000 And $47,000
Highest paying City	-	Boston, MA
Highest paying state	-	Alaska
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between order management representative and customer support representative education

There are a few differences between an order management representative and a customer support representative in terms of educational background:

	Order Management Representative	Customer Support Representative
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Order management representative vs customer support representative demographics

Here are the differences between order management representatives' and customer support representatives' demographics:

	Order Management Representative	Customer Support Representative
Average age	43	40
Gender ratio	Male, 27.3% Female, 72.7%	Male, 47.0% Female, 53.0%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8%
LGBT Percentage	6%	7%

Differences between order management representative and customer support representative duties and responsibilities

Order management representative example responsibilities.

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Process return merchandise authorization forms (RMA) from Eaton distributors and affiliates worldwide.
Process returns (RMA's) track the reworks, and advise the customers of status.
Coordinate product deliveries and logistics from company factory and vendors to customer to ensure all products are deliver on time.
Verify medicaid waive eligibility for non-emergency transportation.
Develop and assist in the implementation of the NAFTA certificate process which help the factory to comply with this export requirement.

Customer support representative example responsibilities.

Manage customer relationships using company CRM system, deliver post sales training on system, and offer additional assistance as needed.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Coordinate and escalate efforts with adjacent operations and engineering groups to offer end-to-end solutions for customers with complex technical issues.
Track and measure all activity demonstrating the impact of CRR involvement.
Act as technical liaison and sell product into Telco and LAN markets.
Support internal users regarding installation of hardware, software and other windows application issues.

Order management representative vs customer support representative skills

Common order management representative skills

Order Entry, 12%
Purchase Orders, 10%
Customer Service, 8%
CRM, 7%
Inbound Calls, 7%
Data Entry, 6%

Common customer support representative skills

Technical Support, 10%
Windows, 8%
Customer Inquiries, 6%
Data Entry, 6%
Customer Support, 4%
Work Ethic, 4%

Order Management Representative vs. similar jobs

Order Management Representative related careers

Order Management Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Order Management Representative
Order Management Representative vs Customer Support Representative

Updated January 8, 2025

Browse office and administrative jobs