Order management representative vs order processing specialist

The differences between order management representatives and order processing specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an order management representative and an order processing specialist. Additionally, an order management representative has an average salary of $38,236, which is higher than the $37,540 average annual salary of an order processing specialist.

The top three skills for an order management representative include order entry, purchase orders and customer service. The most important skills for an order processing specialist are customer service, data entry, and purchase orders.

Order management representative vs order processing specialist overview

	Order Management Representative	Order Processing Specialist
Yearly salary	$38,236	$37,540
Hourly rate	$18.38	$18.05
Growth rate	-	-
Number of jobs	146,936	46,043
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 39%
Average age	43	43
Years of experience	2	2

Order management representative vs order processing specialist salary

Order management representatives and order processing specialists have different pay scales, as shown below.

	Order Management Representative	Order Processing Specialist
Average salary	$38,236	$37,540
Salary range	Between $26,000 And $56,000	Between $26,000 And $52,000
Highest paying City	-	Mahwah, NJ
Highest paying state	-	Rhode Island
Best paying company	-	Schneider Electric Industrial Services
Best paying industry	-	Health Care

Differences between order management representative and order processing specialist education

There are a few differences between an order management representative and an order processing specialist in terms of educational background:

	Order Management Representative	Order Processing Specialist
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Order management representative vs order processing specialist demographics

Here are the differences between order management representatives' and order processing specialists' demographics:

	Order Management Representative	Order Processing Specialist
Average age	43	43
Gender ratio	Male, 27.3% Female, 72.7%	Male, 29.7% Female, 70.3%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	6%

Differences between order management representative and order processing specialist duties and responsibilities

Order management representative example responsibilities.

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Process return merchandise authorization forms (RMA) from Eaton distributors and affiliates worldwide.
Process returns (RMA's) track the reworks, and advise the customers of status.
Coordinate product deliveries and logistics from company factory and vendors to customer to ensure all products are deliver on time.
Verify medicaid waive eligibility for non-emergency transportation.
Develop and assist in the implementation of the NAFTA certificate process which help the factory to comply with this export requirement.

Order processing specialist example responsibilities.

Manage escalations and expedites process in support of shorten interval requests.
Review order enter by other CSR's and correct orders as needed.
Create invoices, process return requests, issue RMA's, provide order status.
Forward customer relate issues to appropriate CSR, enter all quotes into the system in a timely manner.
Process payroll transactions timely and accurately which result in being cost-effective.
Provide ancillary support including vendor payroll, vendor processing and payment acquisition.

Order management representative vs order processing specialist skills

Common order management representative skills

Order Entry, 12%
Purchase Orders, 10%
Customer Service, 8%
CRM, 7%
Inbound Calls, 7%
Data Entry, 6%

Common order processing specialist skills

Customer Service, 14%
Data Entry, 13%
Purchase Orders, 10%
Order Entry, 9%
Inbound Calls, 7%
Sales Orders, 6%

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Order Management Representative
Order Management Representative vs Order Processing Specialist

Updated January 8, 2025

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