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The differences between personal banking representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a personal banking representative and a service representative. Additionally, a personal banking representative has an average salary of $33,833, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a personal banking representative include bank products, profiling and customer inquiries. The most important skills for a service representative are customer service, client service, and patients.
| Personal Banking Representative | Service Representative | |
| Yearly salary | $33,833 | $33,692 |
| Hourly rate | $16.27 | $16.20 |
| Growth rate | -3% | -4% |
| Number of jobs | 41,795 | 210,671 |
| Job satisfaction | 5 | 5 |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 51% |
| Average age | 41 | 40 |
| Years of experience | 12 | 12 |
Personal banking representatives typically earn $39K per year. This position requires a high school diploma or GED at a minimum, but employers prefer a bachelor's degree in finance, business, or a related field. They may also ask for experience in customer service, cash-handling, or banking. Personal banking representatives are required to provide bank client support, assist with account management, process checks, and find products and services that will be the best fit for their clients.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Personal banking representatives and service representatives have different pay scales, as shown below.
| Personal Banking Representative | Service Representative | |
| Average salary | $33,833 | $33,692 |
| Salary range | Between $26,000 And $42,000 | Between $24,000 And $45,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Northern Trust |
| Best paying industry | - | Government |
There are a few differences between a personal banking representative and a service representative in terms of educational background:
| Personal Banking Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between personal banking representatives' and service representatives' demographics:
| Personal Banking Representative | Service Representative | |
| Average age | 41 | 40 |
| Gender ratio | Male, 33.4% Female, 66.6% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 9.7% Unknown, 2.9% Hispanic or Latino, 22.5% Asian, 9.2% White, 54.9% American Indian and Alaska Native, 0.8% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |