Policy services representative vs contact representative

The differences between policy services representatives and contact representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a policy services representative and a contact representative. Additionally, a policy services representative has an average salary of $57,231, which is higher than the $33,776 average annual salary of a contact representative.

The top three skills for a policy services representative include customer service, auto insurance policies and inbound calls. The most important skills for a contact representative are customer service, technical assistance, and sound judgment.

Policy services representative vs contact representative overview

	Policy Services Representative	Contact Representative
Yearly salary	$57,231	$33,776
Hourly rate	$27.51	$16.24
Growth rate	-4%	-4%
Number of jobs	152,844	185,124
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

Policy services representative vs contact representative salary

Policy services representatives and contact representatives have different pay scales, as shown below.

	Policy Services Representative	Contact Representative
Average salary	$57,231	$33,776
Salary range	Between $42,000 And $76,000	Between $27,000 And $42,000
Highest paying City	-	New York, NY
Highest paying state	-	Connecticut
Best paying company	-	City of Seattle
Best paying industry	-	Government

Differences between policy services representative and contact representative education

There are a few differences between a policy services representative and a contact representative in terms of educational background:

	Policy Services Representative	Contact Representative
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Policy services representative vs contact representative demographics

Here are the differences between policy services representatives' and contact representatives' demographics:

	Policy Services Representative	Contact Representative
Average age	40	40
Gender ratio	Male, 28.7% Female, 71.3%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 10.5% Unknown, 5.2% Hispanic or Latino, 21.0% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between policy services representative and contact representative duties and responsibilities

Policy services representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.

Contact representative example responsibilities.

Perform outbound telemarketing, marketing products and services to members and attain sale goals.
Lead contact center in consultation to patient's/doctors inquiring about Medicaid/Medicare coverage and claims.
Contact doctor offices to schedule Medicade and Medicare risk adjustment chart reviews.
Create common knowledge documents (CKM) to help agents resolve technical blackberry problems.
Answer questions relating to VA and treasury offsets on collection procedures for past due accounts.
Investigate and initiate corrective action on delays or errors and explain determination on individual cases and appeals.

Policy services representative vs contact representative skills

Common policy services representative skills

Customer Service, 34%
Auto Insurance Policies, 8%
Inbound Calls, 6%
Policy Holders, 6%
Underwriting Guidelines, 5%
Insurance Coverage, 4%

Common contact representative skills

Customer Service, 24%
Technical Assistance, 6%
Sound Judgment, 5%
Patients, 4%
IRS, 4%
Inbound Calls, 3%

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Office and Administrative Industry
Policy Services Representative
Policy Services Representative vs Contact Representative

Updated January 8, 2025

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