Policy services representative vs technical service representative

The differences between policy services representatives and technical service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a policy services representative and a technical service representative. Additionally, a policy services representative has an average salary of $57,231, which is higher than the $46,883 average annual salary of a technical service representative.

The top three skills for a policy services representative include customer service, auto insurance policies and inbound calls. The most important skills for a technical service representative are customer satisfaction, switches, and LAN.

Policy services representative vs technical service representative overview

	Policy Services Representative	Technical Service Representative
Yearly salary	$57,231	$46,883
Hourly rate	$27.51	$22.54
Growth rate	-4%	-4%
Number of jobs	152,844	247,265
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Policy services representative vs technical service representative salary

Policy services representatives and technical service representatives have different pay scales, as shown below.

	Policy Services Representative	Technical Service Representative
Average salary	$57,231	$46,883
Salary range	Between $42,000 And $76,000	Between $28,000 And $78,000
Highest paying City	-	Los Angeles, CA
Highest paying state	-	New York
Best paying company	-	Quaker Houghton
Best paying industry	-	Technology

Differences between policy services representative and technical service representative education

There are a few differences between a policy services representative and a technical service representative in terms of educational background:

	Policy Services Representative	Technical Service Representative
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Policy services representative vs technical service representative demographics

Here are the differences between policy services representatives' and technical service representatives' demographics:

	Policy Services Representative	Technical Service Representative
Average age	40	40
Gender ratio	Male, 28.7% Female, 71.3%	Male, 71.1% Female, 28.9%
Race ratio	Black or African American, 10.5% Unknown, 5.2% Hispanic or Latino, 21.0% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.7%	Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between policy services representative and technical service representative duties and responsibilities

Policy services representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.

Technical service representative example responsibilities.

Install, manage and troubleshot VPN connection client in the enterprise environment.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Provide technical support relating to account profiles, remote client access via VPN.
Key achievements: develop new systems for automotive modular windows and air bag covers.
Set up repairs, replacements, and orders over the phone for apple Iphone products
Complete require systems training, certification and refresher training as outlined for the TSR position.

Policy services representative vs technical service representative skills

Common policy services representative skills

Customer Service, 34%
Auto Insurance Policies, 8%
Inbound Calls, 6%
Policy Holders, 6%
Underwriting Guidelines, 5%
Insurance Coverage, 4%

Common technical service representative skills

Customer Satisfaction, 13%
Switches, 9%
LAN, 7%
VPN, 7%
Strong Customer Service, 7%
Product Line, 5%

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Policy Services Representative
Policy Services Representative vs Technical Service Representative

Updated January 8, 2025

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