Premium service representative vs contact representative

Differences between premium service representative and contact representative duties and responsibilities

Premium service representative example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Handle carrier reimbursement checks receive from insurance carriers in a timely manner by looking up information in the AS400 system.
• Call center customer service representative for HNW clients.
• Uncover other needs that may arise through the phone interaction.
• Ensure VIP guests and club members receive superior service and accommodations.
• Coordinate all aspects of travel for these clients including flight reservations and ticketing.
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Contact representative example responsibilities.

• Perform outbound telemarketing, marketing products and services to members and attain sale goals.
• Lead contact center in consultation to patient's/doctors inquiring about Medicaid/Medicare coverage and claims.
• Contact doctor offices to schedule Medicade and Medicare risk adjustment chart reviews.
• Create common knowledge documents (CKM) to help agents resolve technical blackberry problems.
• Answer questions relating to VA and treasury offsets on collection procedures for past due accounts.
• Investigate and initiate corrective action on delays or errors and explain determination on individual cases and appeals.
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