Premium service representative vs customer service representative

Differences between premium service representative and customer service representative duties and responsibilities

Premium service representative example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Handle carrier reimbursement checks receive from insurance carriers in a timely manner by looking up information in the AS400 system.
• Call center customer service representative for HNW clients.
• Uncover other needs that may arise through the phone interaction.
• Ensure VIP guests and club members receive superior service and accommodations.
• Coordinate all aspects of travel for these clients including flight reservations and ticketing.
Show more

Customer service representative example responsibilities.

• Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
• Maintain cleanliness and safety and assist patients as necessary.
• Operate POS system and maintain exceptional and consistent customer service.
• Exercise proofreading and basic math skills to maintain quality control over documents process
• Work in customer service department entering information into customer relationship management (CRM).
• Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.
Show more