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The differences between product support analysts and analyst leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a product support analyst, becoming an analyst lead takes usually requires 4-6 years. Additionally, an analyst lead has an average salary of $95,264, which is higher than the $59,531 average annual salary of a product support analyst.
The top three skills for a product support analyst include product support, escalate and technical support. The most important skills for an analyst lead are analytics, data analysis, and project management.
| Product Support Analyst | Analyst Lead | |
| Yearly salary | $59,531 | $95,264 |
| Hourly rate | $28.62 | $45.80 |
| Growth rate | 10% | 9% |
| Number of jobs | 165,138 | 122,353 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 66% |
| Average age | 42 | 43 |
| Years of experience | 2 | 6 |
Product support analysts provide support to clients by addressing their issues through phone calls or emails. They assess the failures, systemic problems, hardware, and bugs. Their responsibilities include application and operating system configuration, recovery and maintenance, database backup, and SQL modifications. They test the products, communicate the mistakes or related issues to QA, and establish customer workarounds. Logical thinking, solving problems, and providing solutions are necessary for this job.
The duties of an analyst lead depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing research and analysis, coordinating with different departments to gather leads and data, reviewing findings, and producing reports and presentations for the stakeholders and other higher-ranking officials. Through the results, an analyst lead can provide advice, devise strategies for business optimization, spearhead the development of processes, identify strengths and weaknesses, and offer recommendations on areas in need of improvement. All of this is done while in adherence to the company's vision and mission.
Product support analysts and analyst leads have different pay scales, as shown below.
| Product Support Analyst | Analyst Lead | |
| Average salary | $59,531 | $95,264 |
| Salary range | Between $43,000 And $81,000 | Between $74,000 And $122,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Meta | |
| Best paying industry | Finance | Finance |
There are a few differences between a product support analyst and an analyst lead in terms of educational background:
| Product Support Analyst | Analyst Lead | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between product support analysts' and analyst leads' demographics:
| Product Support Analyst | Analyst Lead | |
| Average age | 42 | 43 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 62.4% Female, 37.6% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 14.1% White, 53.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.0% Hispanic or Latino, 11.3% Asian, 14.4% White, 58.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 8% |