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The differences between product support analysts and application support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a product support analyst and an application support analyst. Additionally, an application support analyst has an average salary of $92,078, which is higher than the $59,531 average annual salary of a product support analyst.
The top three skills for a product support analyst include product support, escalate and technical support. The most important skills for an application support analyst are application support, customer service, and troubleshoot.
| Product Support Analyst | Application Support Analyst | |
| Yearly salary | $59,531 | $92,078 |
| Hourly rate | $28.62 | $44.27 |
| Growth rate | 10% | 10% |
| Number of jobs | 165,138 | 173,440 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 66% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Product support analysts provide support to clients by addressing their issues through phone calls or emails. They assess the failures, systemic problems, hardware, and bugs. Their responsibilities include application and operating system configuration, recovery and maintenance, database backup, and SQL modifications. They test the products, communicate the mistakes or related issues to QA, and establish customer workarounds. Logical thinking, solving problems, and providing solutions are necessary for this job.
An application support analyst is responsible for responding to and resolving customer issues about smartphone or computer applications. They do a variety of applications ranging from banking software and mobile games, and they usually deal with a great number of clients daily. It is also their task to report to a next level member of staff, such as an information technology (IT) manager or a senior systems analyst. Moreover, they spend their time working in an office setting and can be employed by software companies, game developers, technology creators, and other types of organizations.
Product support analysts and application support analysts have different pay scales, as shown below.
| Product Support Analyst | Application Support Analyst | |
| Average salary | $59,531 | $92,078 |
| Salary range | Between $43,000 And $81,000 | Between $67,000 And $125,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Meta | Meta |
| Best paying industry | Finance | Finance |
There are a few differences between a product support analyst and an application support analyst in terms of educational background:
| Product Support Analyst | Application Support Analyst | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 66% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between product support analysts' and application support analysts' demographics:
| Product Support Analyst | Application Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 64.2% Female, 35.8% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 14.1% White, 53.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 14.7% White, 53.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |