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The differences between product support analysts and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a product support analyst and a customer support analyst. Additionally, a customer support analyst has an average salary of $65,147, which is higher than the $59,531 average annual salary of a product support analyst.
The top three skills for a product support analyst include product support, escalate and technical support. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| Product Support Analyst | Customer Support Analyst | |
| Yearly salary | $59,531 | $65,147 |
| Hourly rate | $28.62 | $31.32 |
| Growth rate | 10% | 10% |
| Number of jobs | 165,138 | 116,811 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Product support analysts provide support to clients by addressing their issues through phone calls or emails. They assess the failures, systemic problems, hardware, and bugs. Their responsibilities include application and operating system configuration, recovery and maintenance, database backup, and SQL modifications. They test the products, communicate the mistakes or related issues to QA, and establish customer workarounds. Logical thinking, solving problems, and providing solutions are necessary for this job.
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
Product support analysts and customer support analysts have different pay scales, as shown below.
| Product Support Analyst | Customer Support Analyst | |
| Average salary | $59,531 | $65,147 |
| Salary range | Between $43,000 And $81,000 | Between $42,000 And $99,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Meta | SAP |
| Best paying industry | Finance | Technology |
There are a few differences between a product support analyst and a customer support analyst in terms of educational background:
| Product Support Analyst | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between product support analysts' and customer support analysts' demographics:
| Product Support Analyst | Customer Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 14.1% White, 53.8% American Indian and Alaska Native, 0.4% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |