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The differences between product support analysts and infrastructure analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a product support analyst and an infrastructure analyst. Additionally, an infrastructure analyst has an average salary of $70,283, which is higher than the $59,531 average annual salary of a product support analyst.
The top three skills for a product support analyst include product support, escalate and technical support. The most important skills for an infrastructure analyst are customer service, troubleshoot, and azure.
| Product Support Analyst | Infrastructure Analyst | |
| Yearly salary | $59,531 | $70,283 |
| Hourly rate | $28.62 | $33.79 |
| Growth rate | 10% | 10% |
| Number of jobs | 165,138 | 78,728 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Product support analysts provide support to clients by addressing their issues through phone calls or emails. They assess the failures, systemic problems, hardware, and bugs. Their responsibilities include application and operating system configuration, recovery and maintenance, database backup, and SQL modifications. They test the products, communicate the mistakes or related issues to QA, and establish customer workarounds. Logical thinking, solving problems, and providing solutions are necessary for this job.
An infrastructure analyst utilizes their computer systems expertise to identify issues and determine immediate corrective measures over a company's private network. Their responsibilities revolve around performing research and analysis to identify vulnerabilities or areas needing improvements, monitoring the company's network, coordinating with different departments to gather data, responding to complaints and issues, troubleshooting, and implementing solutions in the system. Furthermore, as an infrastructure analyst, it is essential to produce progress reports and presentations, all while adhering to the company's policies and regulations.
Product support analysts and infrastructure analysts have different pay scales, as shown below.
| Product Support Analyst | Infrastructure Analyst | |
| Average salary | $59,531 | $70,283 |
| Salary range | Between $43,000 And $81,000 | Between $49,000 And $99,000 |
| Highest paying City | San Francisco, CA | Bellevue, WA |
| Highest paying state | New Jersey | Washington |
| Best paying company | Meta | Meta |
| Best paying industry | Finance | Finance |
There are a few differences between a product support analyst and an infrastructure analyst in terms of educational background:
| Product Support Analyst | Infrastructure Analyst | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between product support analysts' and infrastructure analysts' demographics:
| Product Support Analyst | Infrastructure Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 82.9% Female, 17.1% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 14.1% White, 53.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |