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The differences between product support analysts and product analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a product support analyst, becoming a product analyst takes usually requires 2-4 years. Additionally, a product analyst has an average salary of $79,316, which is higher than the $59,531 average annual salary of a product support analyst.
The top three skills for a product support analyst include product support, escalate and technical support. The most important skills for a product analyst are tableau, data analysis, and product management.
| Product Support Analyst | Product Analyst | |
| Yearly salary | $59,531 | $79,316 |
| Hourly rate | $28.62 | $38.13 |
| Growth rate | 10% | 11% |
| Number of jobs | 165,138 | 176,369 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 73% |
| Average age | 42 | 44 |
| Years of experience | 2 | 4 |
Product support analysts provide support to clients by addressing their issues through phone calls or emails. They assess the failures, systemic problems, hardware, and bugs. Their responsibilities include application and operating system configuration, recovery and maintenance, database backup, and SQL modifications. They test the products, communicate the mistakes or related issues to QA, and establish customer workarounds. Logical thinking, solving problems, and providing solutions are necessary for this job.
A product analyst job utilizes data analysis software and notates trends in market research. Primarily, analysts project the costs of product development and marketing. They think of the possibilities for profit and sales and monitor the performance of products on the market to come up with a better product. Their responsibilities include company product evaluation, product understanding, and product rating reviews. Familiarity with Microsoft Office Suite, strong communication skills, and proficiency in database software is necessary for this job.
Product support analysts and product analysts have different pay scales, as shown below.
| Product Support Analyst | Product Analyst | |
| Average salary | $59,531 | $79,316 |
| Salary range | Between $43,000 And $81,000 | Between $56,000 And $111,000 |
| Highest paying City | San Francisco, CA | Seattle, WA |
| Highest paying state | New Jersey | Washington |
| Best paying company | Meta | Meta |
| Best paying industry | Finance | Technology |
There are a few differences between a product support analyst and a product analyst in terms of educational background:
| Product Support Analyst | Product Analyst | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 73% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Georgia |
Here are the differences between product support analysts' and product analysts' demographics:
| Product Support Analyst | Product Analyst | |
| Average age | 42 | 44 |
| Gender ratio | Male, 57.7% Female, 42.3% | Male, 53.2% Female, 46.8% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 14.1% White, 53.8% American Indian and Alaska Native, 0.4% | Black or African American, 7.6% Unknown, 4.5% Hispanic or Latino, 8.5% Asian, 14.6% White, 64.6% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 12% |